Tropical Smoothie Cafe

Great smoothies and got them fairly quickly. The employees were friendly (I read one of the reviews below that said they weren’t), but this is second time

These people are not the friendliest people around. I didn’t come to make friends. They are respectful and effecient and accomodating. I ordered the Acai smoothie with pomegranate, raspberry, strawberry, ice, and craberry juice instead of water. 24 ounces for close to $ 6.00 is a good deal to me.
Water makes it less sweet.
I used to live in Chicago for a short while and the young lady, Geneve is from Chicago so I get it however people expect friendlier service and they have a right to get it.
I have never eaten here but I probably will one day.

Horrible experience! This place does not know how to treat loyal customers. Recently went in and ordered 2 flatbread sandwiches and 2 smoothies, JENNA (Genevieve) was very rude at this point. She had an attitude and was snobby. To our surprise when we got home, the order was wrong! It was also made very poorly. Half of bacon on one flatbread. Skimpy on the ingredients. One of the flat bread had tomato and lettuce when we specified not to because of a known food allergy.
When we got there the same woman JENNA (Genevieve) ignored us then told us to wait. We stood there and she continued to find tasks to do including helping other people. Had I not noticed the sandwich was made wrong this could have been a bad allergic reaction and complete fault on the store and employee makings the food.
Finally she addressed us and was rude didn’t apologize for making the sandwich wrong (even though we knew she did it on purpose cause she got smart and was having a attitude tossing things around while making the sandwich).
Long story short we asked for a manager and name of employee and another worker kicked us out the store for harassment. She then said she was the owners daughter and we had to leave or she would call the police. We were not yelling, cussing, threatening all we did was bring back an item that was made incorrectly and asked for a refund!
We stood our ground and waited for the cops to come, they were shocked that the store would call them for such a stupid reason and they wouldn’t just give us our money back. Cops were completely on our side and they waited with us until the owner came to give us a refund. Apparently no one in the store knows how to give a refund and they refused to call to get instructions. The owner seemed irritated that such a small situation amounted to squad cars being in front of her business.
This situation was completely racist, as we are people of color in the south. I’m glad that the end result was us getting our refund as we requested. We come here 4 times a week at least and they truly lost valuable business. Before the manager came one of the employees said «oh your the best customer ever «in a sarcastic voice.
This place has horrible customer service. Several reviews show this. They are going down the drain because of employees who are racist and cannot make orders right. Will never come back and will share my experience with everyone.
Better off going to JUICE SHOP on Stratford road. They have a ⁴⁄₅ stars on Unilocal.There are also a couple ratings on here that’s skewed. I noticed Kathy created a profile to only rate the smoothie café in winston and downtown. She never Unilocaled again after that. I wonder what the true rating would be without those phony ratings!

Kudos to Tropical Smoothie Café for using real ingredients in their smoothies! This is a definite must-​have for me. I can’t stand going somewhere for a smoothie and have a blended smoothie full of additives and concentrate juices. They’re always full of added sugars and hidden ingredients.
I placed my order over the phone because I had to cut my lunch break short today. The lady on the phone took my order and was very polite. My order was totally ready by the time I got there, with the exception of my smoothie, which they made fresh. I got the Thai Chicken Salad, and the Island Detox Smoothie. The smoothie had fresh kale, spinach, mango, pineapple, banana and ginger. Nutritionally speaking, this is one of the best options if you’re looking for less calories and sugar. Although the young lady making my smoothie told me that you can get any of them made with splenda or honey to lower the sugar count. The Island Detox was perfectly tart and smooth. I love the texture that the crushed ice gives it. You can also add supplements to your smoothie for added protein or nutrients. I will definitely try the probiotics, fat burner, and immunity booster.
My chicken salad was also great. For all of those complaining about pricing and portion sizes, American standards of portions at restaurants are typically skewed. I thought the portion was just right. As for the prices, they are a little steep, but you get fresh ingredients, made to order. I find no room for complaint with this place. I’m sure you would have to wait for your food during peak hours, but I had no trouble today.
I will definitely be back!

The food was ok, definitely not worth the price. Don’t ever order the fruit medley, the portion size is insulting. The staff was awful. I’ve not recently been to a business so unprofessional. My cashier was rude and treated me like an idiot when I asked a question. I will not return.

They only get the 2 stars for the smoothies.
The food is very tasteless and nasty.
This location is new and I can’t imagine it staying open for long. I’ve been there 3 times or so and it’s always very slow. The staff is rude and I think the girl wo is the manager is even worse.
It’s very expensive for what you get.
Smoothies are good, but the personalities of the staff will make you not want to come back. Most of the time they all hid in the back and had NO ONE up front for 5 – 10 minute stretches at a time.

I didn’t think their sandwiches would be anything spectacular, but they are! The bread was really fresh, and the ingredients were fresh tasting. I signed up for texts and get random offers and stopped in on a whim. Glad I did! We ended up getting BOGO combos! The smoothies are great, I have had a couple flavors, the only suggestion I have is that they offer a boost like Jamba Juice does :) The staff has been friendly and helpful everytime I have stopped in.

Very poor customer service. Your customers are your business. Get it together.