Best Buy

(Sigh)
After our 1-​Star appliance ordeal with LOWE’s resulting in us returning our never installed appliances, we decided to go to Best Buy for our microwave and dishwasher.
I went in on a Tuesday on my lunch break. Mind you, we had been without a dishwasher for about a month and a half now (due to our Lowe’s debacle — go read my Lowe’s review…). Literally was in Best Buy for about 20 minutes and had the 2 items ordered, paid for and was out the door. (I was in Lowe’s for nearly 2 HOURS).
I was told that they would be delivered and installed by Friday. And guess what??? THEY WERE!!! I was called early Friday morning informing me that the install guys were on their way. Seth and Nate had my above the range microwave installed in no time and then started on the dishwasher. They ran into a small snag when they pulled out the existing washer and realized the electrical was not correct. We decided to halt the install to correct the electrical problem.
Once I had the receptacle installed on Saturday, I called Seth from Geek Squad back. Mind you, it was now about 4pm. Seth said he could be out in about 20 minutes to finish the install. He arrived and finished hooking up the dishwasher. I thanked him profusely and asked him when he was supposed to be done with work that day and he said 4pm… He didn’t finish up at my place ’til 5:30!!! WE REALLY REALLY APPRECIATE WHAT HE DID FOR US! We would have had to wait another whole week for the install otherwise.
Here’s where the story takes a turn for the worse… About 2 days after the dishwasher was installed, we started to notice that our kitchen floor was starting to warp, raising up at the seams. The dishwasher was leaking!!! I frantically called Geeksquad and eventually got the installer to come back and resolve the leak BUT the floor is still ruined. We have been playing phone tag with an insurance guy for nearly a month. We were told that someone need to be out here immediately to assess the damage and have yet to have someone out here. (Sigh)
The thing is, I absolutely 100% LOVE LOVE LOVE my new dishwasher and microwave.
Just not happy with now getting our floor fixed due to an install problem. We were told Best Buy would take care of it but it hasn’t happened yet.

Bought a new HP 12 GB computer at noon today. Paid my computer man for 8 ½ hours to shift my business computers over to Windows 10, and install my businesses proprietary soft ware… paid my software provider $ 250.00 to install a system backup… AND at 8:40 pm, the damn thing caught ON FIRE!!!
Immediately called… And called… and called Best Buy; Guess customer service is not meant to work until closing time, because they sure wouldn’t answer the phone!

So to update my review, I called the store and told them about them selling me the wrong PC. They were out of stock of the one I wanted, but had one in Greensboro. They said they can transfer from store to store and it would be in the next day. I call the next day at lunch to see if they had it. They find the request and the store in Greensboro didn’t out it on the truck like they were supposed to.
I was VERY upset at this point. I asked if it was possible to have a computer dropped shipped to my house. And as all the issues, I felt Best Buy should pick up the shipping. The lady agreed, and told me I would have it in two days. I told her how happy that made me. She said «I’m sorry the other store made a mistake it can happen.» I agree but I told her that it has been one mistake after another, from them giving me the wrong product to the other store not shipping it. So for the inconvenience she took off another $ 50.
Shockingly my PC showed up the next day, a day and a half early!!! I returned the old one, and had ZERO issues, walked in told them why I was returning it. They checked it for all the parts. And two mins later I’m out the door.
Still a lot of bad history with Best Buy. However the recovery service they provided really has given me some… although it is small… faith in them.

I always live stopping by to browse new movies and electronics. Last night I was looking for a specific movie because I collect steel books and thankfully, they had it! I was also pleased with several associates asking to help me which made the trip faster. I was able to pick up a few more things for my home office as well. I was very impressed with an associate in the radio section because instead of me having to wait in line at the front, he asked to check me out in the middle of the store! Very nice! Definitely will return due to the great service!

This is a average Best Buy store that is located by the Hanes Mall. The service is slow and not very attentive. The employees are a little hard to find and everyone else is looking for the too. If you know what you are looking for you can possibly find your self and bring it to check out yourself. If not you may be here awhile.

I am very disappointed in this place. I placed an online order with them three hours ago for pick up. They have not even processed the order. It is a game of fault toss, the online part says that the store should have the store says that its the online that should. Now the staff is OK, store is clean, but being an elite member (spent a new cars worth of money there) I would hope that it would be easier to get the product I ordered. I have never had issues like this in Chicago. I am very disappointed in this. Be wary thinking that you can order something online and that their «same day» pick up. So because I ordered online they said they can do nothing, so now they have my money on hold & will not give her the product… hurm… I suggest going to HHGregg or Amazon, the prices are better… and frankly they dont give you the run around. I will not be purchasing through this company again, and am not surprised their stock took a giant dump and Yes I marked as ultra pricey… because I paid over 400 for an item, and they will not give it to her… so 400 bucks for lip service…

I have been extremely disappointed with the customer service lately at this Best Buy. A few weeks ago, I called this Best Buy to see if they had a projector I was looking for. The guy on the phone said he had two in stock for me! I went in right after that to buy the projector, but this specific product was no where to be found. After finally finding someone to assist me, he ended up directing me to the other side of the store where the other half of their projectors are displayed. The guy who helped me in this section was supposed to be an «expert» on projectors, but I ended up knowing more about them than he did. He then directed me back to the other section, where I came from in the first place. Finally, I just decided to get on one of their Macs on display and do my own research since no one was any help. After I found a projector that would work (still not the one I was originally looking for), someone helped me order it and suggested a screen that he said could back-​shoot. When I got home, I figured out that it could not back-​shoot so I ended up having to return it.
I returned a few days ago to search for a cord to connect my Mac to the projector, because it does not connect, like one of the employees said it would. No one would help me find one so it ended up taking me 30 minutes just to find a cord. They should have more employees on the floor helping people.
I wish Circuit City was still around. The only reason why I still shop here is because it’s the only place around with a large selection of electronics. However, their employees are not knowledgeable or helpful, so I might as well be better off going to Target or Walmart.

Most of the time best buy is more expensive on their electronics but I like to trust the employees in helping me find what exactly in looking for. Their Mobile employees are pretty friendly as well

This bestbuy sucks. Rude manager and staff with the worst customer service in the area.

We had an awesome experience at the mobile department. Cass was our sales guy, he was knowledgeable and very helpful. We ended up being there for two hours, but felt we got the best deals possible. I recommend asking for him when you go. All of the other mobile staff were helping each other, and seemed knowledgeable, which was nice. I have been to Best Buy before and felt the staff were not helpful, in the regular departments. They seem to have upped their service, which is nice.

Friendly staff, willing to help, but they were completely sold out of Ethernet cables. In fact, many of the shelves were low on stock. I know school is just now starting up but it seems like they would have ample supplies on hand based on historical sales trends.
Update: Today’s customer service went like this…
BB: can I help you find something?
Me: I’m trying to find the best router for my family of four. We keep adding devices and our wifi has been horrible lately.
BB: These are our top of the line routers on this shelf. Let me know if you have any questions.
Me: (scratching head)

I always feel that the employees here really don’t like their jobs and aren’t passionate about what they sell, so as a result, they’re never really knowledgable about their products. I’m going to end this review very early to avoid going off on some silly rant and offending anyone specific but in general, I would recommend coming to Best Buy already knowing what you want to buy, rather than asking a sales associate for assistance.

Just like the rest of the best buys across America… Expensive electronics coupled with non existent customer service… Best buy needs to come up with a system for helping there customers in a timely manner rather than hovering over a person in a blue shirt until they stop talking to the person they’re with.

Very poor customer service. Ordered a set of new appliances (Refrigerator, Gas Stove, Range Hood/​Microwave. Fridge arrived with a huge gouge in the door. They wanted to take $ 100 off. It was an Open Box already, and had a minor dent in the bottom. So, now its take a crappy looking refrigerator for a new kitchen, or go elsewhere. Ill go to Lowes…

Haven’t been to a Best Buy in a while. Unfortunately, this wasn’t a great experience. I actually found that their pricing and how they looked reminded me of Circuit City before it went under. That is never a good sign for a business.
Apparently they also sell used games now, but their pricing for it is absolutely nuts. If they took the old Gamestop used algorithm, they would probably actually do pretty well with that arena. Unfortunately, someone up top is getting greedy with the used market pricing and they can’t compete.
They also used to have a large DVD collection. Now, it’s gone by the wayside and probably about half of what their old inventory was so there is a lot of empty floor space.
Ugh for electronic brick and mortar retailers.

I inadvertently left my iPhone charger behind when going on a trip to Winston-​Salem. So I was thrilled when I noted a Best Buy so very close to the hotel we were staying at.
Zipped in and bought an Apple 10 watt iPad power supply and was on my merry way!

ordered a washer and dryer. They couldnt get the order right… after 4 tries. Confirmed date of delivery as Dec. 8^th. Delivery guy calls, and asked if I ordered a white washer with a silver dryer. WTF? I goto BB to fix the order. Now they tell they are sold out and not available. Forget it. canceled the order. They say they cannot refund my money because the machines are on the delivery truck.
Who the F trained these people? What a shame. Never had a bad best buy experience in chicago. Moved to W-​S, and the services is subpar… restaurants suck here too…
Can’t wait to move…

I have had nothing but bad experiences at this Best Buy location. The chain by far has gone south especially since Circuit City has gone out of business.
I have gone to this location on several occasions in the attempt of procuring a new car stereo. The salespeople consistently ignore me. My wife had to go to the front of the store to request assistance. They said they would send someone back to the department to assist us. Following 10 more minutes of waiting, we walked out. Even if we had received some assistance, if their auto installation staff was anything like their salespeople, I don’t really think I would want them touching my vehicle.
We now give our business to
; however, to this day, I wish for the return of Circuit City.

This store is less than a mile from my house. That is a bad thing. I am always there. But when I am there I get the best deals on pretty much everything entertainment. I don’t buy cds anymore and dont know anyone that does. So I expect the music department to shrink eventually. DVD selection is great. Who else in town had my fav. tv show «Six Feet Under»?. And on sale for twenty bucks. I bought all five seasons. A couple weeks before that «The Wire» was on sale. Last night I bought a few movies at four bucks each. Thinking of buying a Winnebago and just parking it in their lot.