AAA Carolinas – Winston-Salem

Very honest mechanics! I have an old truck, they fixed what they knew they could fix and understood their limitations for what they could not instead of damaging it. Good price and easy to tow the vehicle there.

This is a Car Care Center review. I’ve had a few interactions with them and found them condescending, on the whole. I’m not a genius about cars but I hold my own and ask good questions, so it’s not a matter of being a space cadet. The best service I’ve gotten is from a woman, of course, who was thorough with her round-​up and patient with my questions.

They are incredibly helpful. Angi helped me every time I went in and was kind enough to explain things in a vocab I could understand! They were quick and super helpful.

Not very happy with AAA service dept. Last year when my jeep stopped running we had it towed to AAA and allowed them to do the repairs. At the time we were very pleased. The jeep started running rough then the «check engine» light came on and we took it in to a local shop. The test they ran said it was the 2 items that AAA had replaced so we took the jeep back to them since they were suppose to be guaranteed. They charged us $ 100.00 to run test then told us it needed to go back to the dealership to have the computer reset. We did that and had the repairs done. BUT we found out AAA could have reset the computer, that they probably never reset it when they did the repairs last summer AND they sent us to the dealership to cover up that the computer showed the issue was with their work. Just lost $ 100.00 by going there and it appears it an easy way for them to make money.

My first service at AAA was a good experience. The oil change was fairly quick and reasonably priced. I like the online appointment scheduling.

I typically go to the Greensboro store (where I live) but because of some business I chose to go to this AAA Car Care Center. They did find several things that needed to be addressed before I went out of town. I however, will be going to get the defective wiper blades (the blade started sliding on the way home from vacation) that they put on replaced at the Greensboro location. I am a little upset but do have the advantage of being able to go the closer location to get this issue fixed.

As always, they are very helpful and efficient. The price was reasonable. I‘d take my car back there for repair and services as long as I am around.

I was on my way to Chattanooga from Durham when my truck broke down outside of Winston Salem. Being a AAA member I called them up a waited for my tow truck. Well, he must have headed my way immediately because I only waited 30 minutes and I was about 25 minutes from the AAA Car Care Center. The driver was very professional and courteous. He even spoke to the store manager when we arrived and explained that I was only 2 hours into an 8 hour drive and was really hoping to get back on the road ASAP. Like all car repairs you can expect to wait for a while especially if you bring a car in after lunch time. These guys/​gals were able to get me back up a rolling down I-​40 in just under 2 hours which was awesome considering I was already assuming I’d need to find a hotel for the night! Based on my conversations with other satisfied and returning customers in the waiting area I realized I was in good hands. I may have arrived late that night to my destination but I made it and was on time for work the next morning. Three cheers for the three A’s!

They sent someone out to jump the battery in my truck in August. The man said my battery was shot and needed to be replaced. I paid for a new battery (about $ 100.00), and he installed it. Today, Nov. 12 – the battery does NOT WORK!!! I called them about it and they said that they will send a guy out to check it — for a $ 40.00 FEE!!! It is obvious that they do not want to stand behind their work – nor honor their warranty. I will never be a member of this organization again – nor will I ever recommend them to ANYONE!

We had high expectations since they are backed by AAA, which we love. But, disappointingly, they turn out to be just another dishonest chain auto garage that finds something wrong with your car every time you get an oil change, and they charge outrageous prices. You’re better off going to Accu-​Wrench or another local dealer that isn’t part of a big chain.

This is the worst place to get your car fixed. I am out several hundred dollars and they neglected to attach the fuel line properly, after misdiagnosing the problem and fixing something that wasn’t broken. I left in a sputtering car due to their dangerous incompetence. Determined to get home (and take it to a real mechanic) I did not take it back. They claimed to have driven the car on the highway and it was fine — they were obviously not telling the truth.
The also talked to me like I was an idiot, overcharged for everything (except tires –which I had to pay in advance for???)
I will NEVER go here again and will let all of my friends know they this «repair» shop is just about money and selling — never about helping customers or doing quality work.
When I was sent a review email I filled it out. It has not posted on the Demand Force site yet. I feel they are censoring bad reviews.