Thrifty Car Rental

Well this review is for dollar rental which is the same company
okay price, okay customer service, fast drop off, good rates, The down sides was that when I was picking up the car, the guy there was trying to sell me his insurance for $ 27 a day at the time I had my full coverage insurance with me. But I guess he wanted to make some extra commission for his pocket. So I ended up using mine for sure
Hint: use your insurance if u have it with u.

I reserved a rental car online weeks prior to my flight. It was all paid for and ready for me to just pick up without any other fees. When I arrived at the airport, I waited and waited for the Thrifty Shuttle. I saw literally every other rental car company MANY times, but never Thrifty. I eventually called and they told me to keep waiting. After a half hour, I called again. FINALLY someone came to pick me up, along with a few other waiting passengers. The shuttle driver tried saying that they come every 10 minutes, which was clearly a lie given our 30 min wait. Anyway, once I arrived to the small, run down office, I was given my rental car keys. It was snowing, so I was sure to ask if it was a front wheel drive vehicle. No, they told me. Seriously? I basically was forced into an upgrade because they claimed to not have any suitable vehicles even though I had reserved one weeks ahead of time (and I feel they should have had a front wheel drive vehicle in the class I reserved). I had to pay a ridiculous daily fee for the upgraded vehicle, which was given to me at a «big discount,» on top of what I had already pre-​paid weeks earlier. This was quite frustrating, since I wasn’t planning on spending any money… and because the «upgrade» was not at all what I would consider an upgrade… in fact, it was the car I was given at a different rental car company a couple months earlier as a basic economy rental… and Thrifty was pushing it as an «upgrade.» I also didn’t trust the sales woman. She was whispering with one of her co-​workers, and the price of this «upgrade» seemed to change every time she talked. I think they definitely pulled one over on me. She also used scare tactics to try to push me into purchasing their insurance, even though I wished to decline. I ended up not getting their insurance and I’m glad I didn’t — it would have cost more than the whole week of the rental car, just for their crappy insurance alone! Total rip off. They also tacked on some «vehicle concession fee.» Basically, it seemed to be a poorly run facility, with scammy associates and crappy vehicles. When I was asked about the «upgrade» she was trying to sell me on, she said «some of them have sunroofs, leather seats, heated seats…» Ok, well I don’t care about SOME of your cars, I care about the one you are giving me. And as it turns out, sure enough the one she gave me did not have leather seats, heated seats, or a sunroof (don’t know why that would matter anyway, as it was December in Connecticut…). I definitely will not be renting from this company again.

This Thrifty station is a small operation, not very busy. Staff are relaxed. Got a good rate. The downside is that they run their shuttle bus infrequently. Upon arrival at the airport I stood almost 15 minutes in the freezing cold waiting for the driver to come around. During that time every other rental company sent at least two buses around. That’s part of how they keep their rates low.

Terrible customer service. I was 17 minutes late on my return and they charged me half a day for it. I pleaded nicely that they honor the 20 minute grace period car rental companies usually give clients but the guy who checked me in said there was nothing he could do. When asked to speak with a manager, what a surprise… no manager on duty. I was friendly, approachable yet assertive about not being overcharged and they just gave me the run-​around. This guy even said «I have the power to take it off but you were 20 minutes late so I’m not going to»