Hertz Rent A Car

Great experience and Hertz had the best price (still high in my estimation but it is Summer time). I travel to Hartford frequently and have rented from several companies with mixed results. I appreciate Hertz giving us non-​business travelers the Gold experience. The car was in good working order and clean. I will definitely rent from Hertz again!

Went so smooth– our four year old begged for a blue car and the lady working here was so sweet making sure we had one. Shuttle service was quick and driver was very helpful. Would highly recommend this Hertz location.

Good service, good car. I learned that charges for second driver can vary according to how you reserve the car. Next time I’ll go through AARP or AAA instead of through Delta Airlines.

One of the best Hertz airport locations. Friendly staff, quick shuttle to the airport and I even received a call the day before my pick-​up to ensure that I had everything I needed.
I have learned from experience remove the PlatePass completely from the windshield. It you get charged incorrectly it’s a hassle to get it fixed and in 90% of the cases you get billed for the toll charges, plus an upcharge, even if you don’t use it.
After renting at other locations, this was actually one of the best so I am surprised at the poor comments — I didn’t have the experiences noted at all.

What a cluster! Understaffed. Upset customers in person and on phone. I feel bad for the staff, but I’m pretty sure Hertz can forecast demand for a Saturday and plan staffing? Currently 7^th car waiting to depart the lot.

I booked my rental via Priceline —
I get to the front desk — please do not try to suggestive sell or charge me in advance for gas that i did not agree too.
associate was so dull — she moved like 2mph — smile a little.

I would give this location a –5 if possible. Poor customer service and a car that had mechanical problems. I arrived after being delayed for hours at an airport. Shuttle arrived pretty quickly. Took me to the Gold pick up area. It was raining and when I walked out to the assigned slot, I noticed the car wasn’t what I needed. Instead of walking around in the rain, I chose to go inside and speak to someone. No help at all. Told me they could upgrade me for $ 65 a day. Told me they couldn’t take the rental car loss insurance off.
When I finally gave up and just went to get car, the brakes made a grinding noise. I drove back to the front and went in and told the attendant. He said he would get me something else. He went and got another vehicle and asked me if it would work. I glanced at it and said yes, then it was going to take so long to get it cleaned I told him to forget it. I called roadside service when I arrived at the hotel and they told me that grinding brakes are not an issue and I shouldn’t worry…
I took the car to a local Hertz and they exchanged it for me with no issues.
STAY AWAY FROM THIS LOCATION!

I travel here for business about 1 week per month and things always go off without a hitch. Would give 5 stars, but only issue I’ve had is the bus can take a while to pick me up on arrival — though I’ve noticed an improvement over the past couple of arrivals. So, put me down for 4.5 stars!!!

The shuttle drivers are awesome.

Bottom line on top: employees at this location billed me an extra $ 150 (approximately 150% more than was quoted) by sneaking declined services into the «contract» and claiming they couldn’t refund them due to company policy.
I booked my rental through this Hertz and received an email confirmation stating that the approximate cost would be about $ 101 for 3 nights. When I arrived at the location the person working the counter asked if I was interested in damage protection and a pre-​purchased full tank of gasoline. We talked back and forth about this and I clearly indicated that I had alternative protection through another insurance company and declined. Additionally, I indicated that the pre-​paid fuel sounded convenient, but I would just plan to leave for Hertz early and fill the car’s tank around the corner so I politely declined this service as well. The associate told me to make sure the car’s tank was filled because it would cost something like $ 9.90/gallon to fill the car’s tank if it was returned with a less-​than-​full one. Assuming there were no changes to my pre-​booked rental agreement I signed the documents when prompted to do so by the employee, picked up my car, and went on my way.
When I returned three days later with a full tank of gas the attendant processing the car mentioned that I did not have to return the car with a full tank of fuel because I purchased the pre-​paid fuel option. I indicated to him that I did not, and he told me that it shouldn’t be a problem to get the $ 33.63 charge removed. Upon looking at my receipt I also noticed that I was charged $ 89.97 for the loss damage waiver. This means with taxes and fees included I paid an additional $ 150.44 for a 3 day rental that was originally only supposed to cost $ 101.30.
I didn’t have time to talk to anyone at the counter after dropping off the vehicle because I had a flight to catch and I assumed that the extra charges wouldn’t be a problem to remove because I had clearly declined them. Further, my wife and friend clearly overheard the initial rental conversation and could corroborate this fact. This was a mistake because I subsequently spent about an hour of my time talking to a Hertz customer service professional and someone from the Hartford airport branch. Both offered to refund the fuel surcharge if I sent the receipt indicating the tank was full and 25% of the money I was incorrectly charged for the damage waiver. I emailed my receipt to
to get my pre-​paid fuel surcharge back, but have not heard back. I did not accept the 25% refund for the damage protection waiver because I feel I was led to believe I signed for one thing (a rental car for three nights for $ 101.30), but was told to sign a completely different «contract» on a small point of sale screen that would cost me significantly more money.
I think these business practices are deceptive and seemingly fraudulent. Based on my experiences and other Unilocal reviews I feel this Hertz location is attempting to extract money from customers by misleading them.

Excellent service from the airport to the rental lot. Buses are timed so there is little wait.
As a Hertz Gold member my name was posted on the display board and the car was in the assigned spot. Many other Hertz locations have additional cars available for Gold members to swap if they choose, this location only had upgrade options and not swap options. I was disappointed with the appearance of the car. For a Gold Member I expect the car to be in excellent condition and this one has wide adhesive marks from tape across all 4 doors. It was a silver car with the black sticky adhesive. Upon exiting the gate I mentioned my disappointment to the checkout person who said it was no big deal the car comes from the dealer with the doors taped. This car had 8000 miles, not exactly newly delivered from the dealer. The car ran fine and I had no mechanical issues. Just cosmetic.

Fast and efficient. Gas station around the corner to fill up. Hertz is the only car rental company I’ll use.

Very Helpful from shuttle ride to upgrading vehicle. I’m President’s circle and got great treatment.
JS

Absolutely HORRIBLE! I arrived at 930pm after a long flight, and was told that they do not accept Debit Cards NOR do they accept cash. I don’t have a credit card. They were completely rude and the lady at the front desk started yelling at me when I told the manager about her rudeness. Hertz is the only carrier that services the area where I am travelling to. Now my family has to drice 2.5 hours to pick me up. What a disaster! Never will rent from them again. BEWARE!

Worst customer service ever. Very rude manager. Not even trying to show a bit of emotion or sincerity to help to solve a problem but just a cold, non considerate response and just left us in a dark by leaving us. Later I complained to headquarter, and this person claiming he is a manager at Hertz Bradley Airport send me a message that I should give HIM a call to discuss this issue. What a cocky attitude to customer. Almost feel like Hertz is a customer and I’m the service provider. Usually when there is a problem, a vendor tries to call a customer to explain the situation, but obviously Hertz doesn’t think that way.
Then this manager (Michael Hetrick) is trying to tell me what kind of serious federal offense I would be in if I left my driver’s license while driving and stopped by the police. I told him if that happens, police will nicely escort me to hotel where I left my driver’s license and I can show him the license and it is not a federal crime that I accidentally leave my driver’s license at the hotel.
Make the long story short, this place has zero understanding of customer service and they think that they are the customers. I would highly recommend people to use other auto rental than Hertz — definitely not Hertz at Bradley airport

Worst experience of my life. I land at the airport at midnight. It’s drizzling outside. I paid for the car online and everything was approved days prior.
I walk in to hertz and show my paperwork. They punch and my info and then ask for a $ 200 hold on my credit card. The car rental itself was only $ 130 so I had no anticipation to have $ 200. The note on the website said to have money for deposit but did specify $ 200.
I had $ 170 on my card after traveling expenses and the prepaid car rental. And this was not enough.
I asked if a relative could call and give their card number over the phone. No.
So here I was in a different city, at midnight, in the rain, and 50mins away from my destination. Thanks Hertz.

We arrived today after a long flight to find that the attendant informed us that we were facing a 30 to 60 min wait for our reserved pre paid car. When asked how many others were in line he said 10 other customers. When I asked for some water for me and my wife I said, he replied there are drinks in the vendi machine for sale. BIG mistake on our part! We should have gone to Avis or Enterprise as we usually do. We did notice at least a dozen cars just sitting out in the lot and the service attendance walking around like its a Sunday company picnic!
HERTZ SUCKS!

Hertz has let me down again. They gave me an old, 43K miles old, Nissan versa that was in terrible condition. Car was dirty on the outside and inside. I would have commented, but after an 8 hour flight delay and a 90-​minute drive to my Conference ahead of me I just wanted a car. I will be going back to Enterprise, Hertz has had its chances and they blow it every time.

HORRIBLE! reserved a car for the time my flight was to arrive 1pm on a Tuesday. There is a MINIMUM two hour wait for a car! There are 8 people in front me who have been waiting over an hour!!! This is the worst experience I’ve ever had a rental car location.
And after this whole debate they LIED! Said I was getting an upgrade to «midsize» and they pawned a nission verse off on me. It’s the cheapest car made. It could barely handle the highway.

The Hertz car rental facility is a very short shuttle bus ride from the Main Terminal of Bradley International Airport.
Getting to the rental car facility to pick up my vehicle was easy. The flight from Dulles had been delayed three times, so were late getting in. All of the businesses in the Main Terminal were closed when we arrived. The Hertz board had my name on it and I quickly located my vehicle.
And upon return, the drop off was just as painless. The shuttle bus drops you in front of the entrance to the Main Terminal.