Sheraton Hartford Hotel at Bradley Airport

Extremely convenient location, walk right from the airport to the hotel.
Friendly staff at both the check-​in and restaurant and the food was pretty good actually.
The room itself is very outdated and in need of some upgrades. I have seen motel rooms that are of the same quality.
The TV did not give a clear picture, it was as good as maybe one of those really old ones with rabbit ears.
The walls are also very, very thin. As I type this I can hear one man talking to his wife on one side and the lady’s TV on the other side.

When you travel for work, you take into account time. Time is a precious commodity when you are constantly on a schedule to do things. The time for rest, down time, work out time, work time, lolly gagging time, etc. I am constantly scheduling and making sure time is spent wisely.
An airport hotel is the business travelers dream hotel. Where I don’t have to take into account the time it takes for me to wait for the shuttle and the drive to and from the hotel. I just get off my flight, waltz my way to the hotel desk. They issue my key, I say thank you, they say thank you and I’m on my way to do some resting.
The rooms are great, they have a door to keep privacy. There’s lights and lampshades so I can see. There’s beds so I can lay down, it comes with sheets and comforters and pillows. There’s a window if I want to look outside at the parking lot. My very own private bathroom comes with a shower and a tub. There’s a toilet, it flushes and there’s a sink with a faucet and a giant mirror. Life is totally great.
Your convenience is a major plus. And time spent getting to and from the airport is cut down to zero. Oh yea!
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Made a reservation at Sheraton and booked their park, fly and stay package. When I called the hotel to book the room, I explained that we would like to park the car there, fly to Florida, and then stay at the hotel the night we returned. I also explained that we were scheduled to land at 11:30 on ¹²⁄₂₆ and would likely be checking in after midnight (on the morning of the 27^th). Although I was assured that this would not be a problem, I sent a follow up email stating the same. I received a reply to my email, assuring me that our room would be ready. On the morning of our departure, I again called the hotel and asked what we should do once we parked our car. I was told to get a ticket from the garage, go to the reservation desk, give them the ticket, tell them when we would be returning, and sign a form giving the make, model, color and license plate number of our car. I again confirmed that we would be checking in about midnight on the morning of ¹²⁄₂₇. I was told this was noted on my reservation, the room was guaranteed with my credit card, and that although my resevation was for 12/​26, it was understood that we would actually be arriving on the morning of the 27^th. When we arrived we were told, «Unfortunately, there are no rooms available and we are going to put you up at the Doubletree». When we asked how this could happen, we were told that guests had extended their stay. We were told they would «shuttle us over to the Double Tree, and shuttle us back the next morning to pick up our car». We demanded to be given a refund/​not to be charged for the parking, and are currently driving home in the pouring rain.
Three days later, I am still waiting for the call from the manager that I was promised.

Room service is not good, they don’t clean the rooms the way it has to be and you have to ask for everything like; towel, napkins etc. otherwise they forget it. Beds are smelling also, no matter they change the linens or not. And you can hear everything from next room. Weird. I don’t recommend.

Staying for 1 night right now. 2 stars for the very nice woman working in the club lounge. Only 2 stars for a very poor reception we received when we arrived. As a SPG and Sheraton guest in general I have pretty high expectations about customer service. I was very disappointed. No welcome, no mention of SPG status, no explanation of club level benefits, etc. just ‘I need to see an ID and a credit card.’ Then she called over the manager to ask if she should keep us on the same floor. Megan’s response? Yeah, it’s fine. So the manager knew we were repeat guests/​SPG as well and said nothing to us and made no effort to correct the customer service deficit she was a witness to. Poor.

Great location… great hotel for a night before a flight. Fantastic food and cocktails to get the vacation started early. Park and fly as well… walk from the hotel to the plane. Staff was spot on.

I frequent certain hotel brands because I travel so often and I like to know what I can expect. However, for a recent trip to the Hartford area I booked a room at this Sheraton. I had an early morning flight and wanted the convenience of being close to the airport. This hotel was actually more convenient than I even expected. It is literally a 2 minute walk to the ticketing desks from the hotel lobby. You don’t even have to step outside or walk through a long tunnel/​overpass. That was great for my early morning flight because I could get a little more sleep.
My room was comfortable and what you would expect from a nicer hotel. It had a coffee maker, iron, hair dryer, etc. They also offered a free bottle of water in my room which was very nice. The room also seemed fairly new and clean.
This hotel also has access to dining and a small Starbucks in the lobby.
The staff seemed nice and friendly, and they were able to answer all of my questions.
The only downside is that you have to pay for parking. Most of the hotels around the airport offer free parking so if you are going to have a vehicle you might want to sacrifice a little convenience to avoid that cost. I just turned in my rental early so it wasn’t an issue.

Warning! Bed Bugs!
I stayed at the Sheraton Hartford one night in October 2015 after arriving on a late night flight to Bradley Airport. I woke up the next morning with dozens of red welts all over my body, face, neck, and eyelid (see pictures). I had to cancel a business trip the next week to visit a doctor. The itchiness and pain, which didn’t come for days, was borderline unbearable. The hotel has denied any responsibility. They never provided me a bill so I do not know what room I was in, but they claim that they have searched room #420 (no idea if that was my room) and did not find any bugs. They are claiming I received it from another hotel. Unfortunately for them, I had not been in another hotel for 2 – 3 months prior to checking in that night.
Its now been a couple weeks, and my biggest fears have been realized. I have been receiving bites at home starting 4 or 5 days after returning from my trip to the Sheraton. Today I found my first bed bug at home on my box spring. I will now need to undergo extremely expensive, time-​consuming, and disruptive treatment to my home.
Shame on this hotel for not taking any responsibility and making things right. I STRONGLY advise others to avoid this property.

Well you can’t beat convenience. And they recently renovated so I guess that’s good. I checked in to my room, which was very nice and comfortable.
However, they should have included some sound proofing in their renovation. And I’m not talking about hearing planes — it is at the airport.
The unexpected treat was listening to the Grandpa and Grandma, in the next room, talk to their kids and grand kids on the phone. Not the typical muffled talking you might hear at a budget hotel, but the actual conversation, as if they were in MY room. I was amazed by the clarity of their conversation.
I’m sure they didn’t want me or perhaps their neighbors on the other side of their room, listening in. I’m also sure that they weren’t expecting MY 4:00AM wake up call to be THEIR 4:00AM wake up call, but they received it anyway. (I know this because they were talking about it).
Anyway, if you have to fly out of BDL, you can’t beat this place. It’s nice and it’s comfortable, the wake up calls are on time. All of the employees I interacted with were great.
Just don’t discuss any top secret or personal information while you’re in your room — — - everybody is listening!

For an airport hotel am actually quite amazingly surprised. I am an dog gold member and currently staying on the preferred guest floor.
Room is quite good — clean, fairly quiet since am at airport, and not extremely far from the elevator.
It’s not a 5 star for two reasons
First at checkin the clerk had a bit of ‘tude. Chalked it up to the demanding person in front of me. Second time I went down was this morning she wasn’t much better. So guess the person was reacting to tude.
Second — my first night was great. Second night here have someone in room next to me tonight with extremely loud and boisterous kids. Who clearly learned the behavior from loud ass parent. Ugh. Here I go cal the desk. I hate that.
And they just slammed the door. Great. Didn’t sleep well last night due to foreign bed can forget sleep tonite to I guess

Brilliant idea for a conference center. Fly in, no taxi, no fuss, just get to your room and conference. I wish there had been more options for food and small items (razor, toothbrushes, qtips — as I seem to have forgotten a bunch of items).
But this was fantastic for what we used it for. Our conference center was nice and clean and the rooms were a good size. I loved that our dinning room overlooked the airport/​tarmac. Service was hit or miss, but my room was clean, the sheets were very clean.
You can see the airplanes moving around from the room. And the wi-​fi was free and strong. The café serves Starbucks, and they were mostly nice. The selection was simple, some fruit, some yogurt, some pastries, some of the popular Starbucks beverages. There was also a restaurant that I did not try as it was pricey. But I did eat the «package» deal for the conference, and the food was pretty fresh. Not varied, but good.
The convenience of attending a conference right there at the airport was neat.

Très très cher mais incroyablement pratique. L’Hotel se trouve directement intégré dans le terminal (même pas besoin de sortir) et dispose d’un restaurant de bonne qualité.
Si vous devez prendre un avion très tôt ou si vous atterrissez tard à Bradley, la proximité de cet hotel fait un bien fou.

Ok what I like about this hotel is the convenience from airport just walk thru terminal and u r there. Quiet comfortable free wi fi and use of Sheraton club privileges with free cheese crackers use of microwave cookies etc all on 8^th floor. If u need anything they are there in no time with a smile.

I give this hotel a 4-​star rating because the people here have been VERY friendly and helpful. This hotel also gets this rating due to the fact that it’s within the confines of BDL airport. For business people and the likes, this should be a big plus.
Unfortunately, the rooms do not have a microwave or mini-​fridge which means that I have to rely on the vending machine down the hall or calling up for room service (which let me tell ya, is crazy expensive). All I keep thinking is that the Hampton Inn or Holiday Inns that I’ve stayed at before have them and they are much cheaper that this place.
In any case, the hotel is very clean and the staff have been very courteous.

When your plane lands after midnight, the last thing you want to do is wait for a taxi or hotel shuttle. All you want to do is go straight to your room, take a shower, and go to bed. That’s exactly what I did thanks to the convenient location of this hotel. You don’t have to leave the airport, and unlike the Hilton Chicago, there are VERY clear signs inside the airport to tell you where to go!
Check-​in was a breeze because I was the only one at the check-​in counter. My keys were ready, and the front desk was able to find me easily in the system. I should note I am a SPG platinum member, and although this hotel was pricey at 7,000 points, it was definitely worth it given the late arrival. Even though my stay was free, I still earned 500 points as my platinum gift, which was nice.
The room was clean and a decent size. I could look out the window, and the planes were parked RIGHT outside! I was amazed at how close I was! Yet, I heard NOTHING the next morning, as ALL 8 planes were gone when I awoke. I was quite surprised! Either I was exhausted, or the windows really are soundproof!
I liked the club lounge as well. When I arrived after midnight, I visited since it was open 24 hours. There were bottled, non-​alcoholic beverages like juice, soda, and water. There was also fresh fruit and snacks, like Rice Krispie treats and granola bars. It may not seem like a lot, but very much appreciated when arriving in the middle of the night. Breakfast was delicious as well, with scrambled eggs cooked just right (not too hard, not too runny), and the bacon was INCREDIBLE. I couldn’t help but eat eight slices because it was so hearty and had the right flavor! The attendant was also superb!
I was able to use the business center in the lobby without any problems as well. I had to print documents, as I was closing on a house. Printing and internet is free in the lobby!
I would definitely recommend this hotel for anyone who needs to stay near the airport. You really don’t hear anything outside, unlike the Hilton Garden Inn at Columbus Airport. This hotel’s definitely worth it!

As on-​site airport hotels go this hotel was more that adequate. The gym was small for a Sheraton gym and the video screens on the treadmills were not connected to cable so you couldn’t watch television. Rooms were clean and comfortable (love that they give you that free bottle of water). There was no aircraft noise. I found the beds a little hard for my taste.
The restaurant was a little expensive and the food nothing to write home about. I wish that there were a way to access some of the food-​court choices in the terminal without going through security.

Excellent choice for an early morning flight. See, a lot of Airports stretch the truth in their names, for example the Dallas airport isn’t in Dallas. And the Hartford Airport is 30 minutes away from Hartword out here in Windsor Locks.
The view of the airport itself was a welcome surprise. Not much traffic at all to see at night but it’s an up front and in your face experience for plane spotters. It’s literally right next to the take off runway.
An interesting note on that is that the windows and structure and very solid, to the point that we could not hear any planes taking off which came as a surprise when being so close to them, yet 4G data doesn’t even work inside here.
The hotel has the feel of something built in the 1980’s complete with a very loud AC system. See there are two stages. Once when the AC comes on and we were like «Wow that’s loud I thought it was a plane taking off.» Oh that’s right, amazingly you can’t hear them. And then like «Oh wow, now that’s very loud!» The air conditioners here are dated, as is the entire airport.
But we enjoyed it, room was clean, nice service all just perfectly fine. Well except for the grill and bar closing 10 minutes early, but that’s fine.
Would stay here again out of the massive convenience of being able to check your bags and get boarding passes the night before, not having to use any transportation other than a max of 3 minutes on foot if walking slow to the TSA Security entrance to begin the next journey. It’s a great place to stay.

I didn’t stay here, I attended a confrence here.
I wasn’t feeling well, so I spent $ 2.99 on a packet of Pepto Bismul. They put a $ 575 hold on my debit card for the little packet of medication!!!

Did a
deal to get my reservation here. It was cheap, but it was one of those offers where I did not know which hotel I was getting. A few high points, a few low points. Unfortunately, because of some of the low points, I ended up spending what I had saved, and could have chosen a hotel with which I was familiar for the same price…
Highs:
— Room was big, clean, and decorated in a modern fashion. Dark wood, big flat screen tv, great wide work desk. Artwork featured snippets of the local landscape.
— Our room faced one of the airport terminals, which provided a little entertainment.
— Free wi-​fi. (And, unlike another reviewer– I didn’t find it to be slow at all.)
— 3 pm check-​in, 12 pm check-​out
— Big bathroom, curved shower rod.
Lows:
— No fridge in the room. That’s probably the reason we will not be staying here again, at least for leisure, as we are «those people» who always have leftovers.
— Holy confusing and difficult to find! If you’ve never been here before, you have to literally drive through one of the terminal lanes (as if you were being dropped off for a flight), in order to reach the entrance to the parking garage. Yes– we ended up wasting a few bucks in one of the other lots, and had to be instructed by the cashier on how to reach our destination.
— Paid parking.
This hotel is probably best suited for those on business in the immediate area, or travelers who stay over the night before an early flight.

«Shit shit internets.» I started a review draft on my first stay consisting of only those words, and the last stays have just solidified my initial impression.
Who stays at the Bradley airport hotel? Other than the occasional itinerary-​challenged leaf peeper or the close family members of the proprietor, it’s business travelers. And the very thing you don’t do to business travelers is provide hotel Internet access that’s so slow an unreliable that they can’t download or upload documents or keep a VPN connection up.
Bed? Roof? Heater? Not stealing my crap? Yay, you earned your second star. To get any more than that, you need to let me actually *work* while I’m staying there.
Shit shit internets.

The hotel is in fairly good shape, minus the embarrassing black duct tape used on the elevator walls — really? The hotel recently switched to an automated system for leaving the parking garage — before, there was an attendant who sat there taking validated tickets. Now, guests’ room keys are used to swipe to get out or tickets are validated by a machine so it can be used to swipe to get out as well. Unfortunately, this has not worked for me at all and I had to buzz the front desk to remotely let me out.
The food here isn’t bad — I like the Atlantic Salmon. The desserts are chock full of sugar, so if you need a spike, get some. Otherwise, stay away! I normally go with a bowl of fruit + vanilla ice cream :) If you dial the button on the phone that says «room service» it will take about 20 rings before someone picks up, and then that person will make you wait 2 minutes with no explanation. There’s also a café here that serves Starbucks drinks.
The gym is nice — clean, up to date, brightly lit, and next to the pool. The lounge on the 8^th floor has water and other beverages, but no snacks like other lounges. Rooms are clean, except sometimes the tubs. There’s a funny smell in the «foyer» space where you wait for the elevators in the parking garage (probably something to do with the ventilation system).
If you get a room facing the airport, you’ll end up with some cool views just watching the planes maneuvering around.