Pep Boys

Okay, so I wrote a pretty negative review the other day, and I have to change it. I took my car in for a full synthetic oil change and a new air filter. It cost almost $ 90. The next day my check engine light came on, and the day after that it stalled out every time I stopped at a light or stop sign. I took it to my mechanic and it turned out that there were fittings left off of the breather box (?) during the air filter change. My mechanic had to charge me for a tow and diagnostics and very minimal labor, which amounted to $ 131. I was very upset and posted a bad review here as well as emailing the store. Well today I got a call from an Andy Day? I assume he must be a manager. He handled everything very well and was willing to work with me. He knows my mechanic and trusts what he says and is giving me my money back for the repairs I had to get at my mechanic. He was also willing to give me my money back for the oil change, which I said wasn’t necessary as the service was done. I’m still a bit upset about the extra frustration, but I really appreciate how they are trying to do what they can to make it up to me.

This place is the worst! Wait times are horrible and nobody seems to know what’s going on with your vehicle You have to constantly ask for status updates. Please take your vehicle somewhere else if you value your time. I want to give less than 1 star but the computer won’t let me. Also I could understand if their wait times are due to good prices but their prices are comparable with other shops in the area.

Good repair. Bad service. I walked in and asked them to fix a flat. a simple patch. The garage wasn’t that busy and it took them about 20 minutes to fix which isn’t bad. But… It took an hour waiting for them to return my key. They saw me waiting and paperwork doesn’t take that long for a tire patch.

Lazy, poor manners, and horrible customer service. I went in for a simple oil change, and was first off shocked at how much it cost ($ 59.99, my car uses synthetic oil, not sure if that was why, buy Jiffy Lube was only $ 40.00). As the gentleman who was assisting me took my information, other employees were carrying on a conversation over us, they were talking extremely loud, and I could tell the gentleman helping me was getting distracted. When it was finally time for me to check out, I stood at the desk while more employees carried on a conversation. The woman at the register actually stood with her back to me, and none of her coworkers bothered to tell her I needed assistance. I could continue, but you get the gist. Also, Jiffy Lube at least vacuums your floors, Pep Boys… nope! I will not be returning.

This is easily one of the laziest garages I have ever seen. Everyone moves at their own pace. Took my car to have rim changed out, they wouldn’t remove my TPS from my old rim because it was «seized.» Took me less than 5 minutes to get it off when I got home. Also failed to inform me that it was illegal to drive my car like that. My tires were wearing unevenly also do to poor alignment; which they easily should have noticed while taking a tire off the rim and putting it on a new one. This was my second time there and both times there time estimates were way off; an hour turned into 2 – 3.
Awful service! Do yourself a favor and skip this place!