Kirkwood Auto Center

Decent service and staff. Very up front about what needed to be done and confirmed what work I wanted done before doing it. Reasonable prices. They also completed all the work in one day which was nice. They have a good location and a nice waiting area. They also offer a shuttle service which many places do not. I do not know the details of it but I think it is free.

Had a great experience with tire replacement last week — this was my first time here. I shopped around quite a bit and the only place that beat Kirkwood’s price on tire and installation was BJs, but they didn’t have the tire in stock and couldn’t say when they would. Kirkwood gave me an online quote and stuck to it. I dropped off the car the night before and hoped it would be done by 3 the next afternoon. They called to say it was ready just after 10 am. The woman who rang me up when I came to pick up the car was very nice. There are tire shops all over Kirkwood Highway, but I would not hesitate to use this place again.

Oh norm, you simply can’t take criticism on your business’ mishaps. This vehicle was ADULT driven, not some punk kid trying to impress his friends by beating on the car. You guys did a HORRIBLE job on installing the first engine, in which use did not honor the warranty after it failed! The intake LITERALLY sucked in the rubber housing because YOUR business installed it on the inside of the intake, rather than the outside of the intake. So it sucked it in, lost all power, INCLUDING the brakes. Being ADULT driven, I was able to maintain control of the car before it could have caused a serious accident.
And 3 months??? lol, Norm, quit with the lies. I will do the digging to find the exact dates, as you originally DENIED this incident ever even happening, which is an insult in itself. So cut it out. Stop trying to justify everything. You SCREWED UP 7 years ago, and now the past has come back to haunt you.
I suggest you quit now while you’re behind, as I will include more and more details regarding not only this incident, but others.

Best deal on tires around. Helen was professional and timely with reports and updates.
Fair prices on labor.
Clean facility .
Well lite at night when dropping vehicle off after hours.

After being recommend to them a few years ago, my wife and I have been taking our cars here ever since. Very fast and friendly service. I really like that they explain any issues to me in layman’s terms and that they don’t try and over sell us on services we don’t need.

Great quick and friendly service.

Horrible service! Paid nearly $ 700 for a sway bar & a brake light only to get my car back with the rear view mirror dangling by its wires. Not only was my vehicle damaged upon pick up but the staff was also very rude and unhelpful. I was told a lower price on some of the parts needed and ended up charged nearly double! My radiator cap was left off which led to overheating on my way home from the shop. Kirkwood refused to acknowledge their wrong doing and treated me like complete crap and refused to resolve any of the issues that they created while they had possesion of my vehicle, very dissapointing. Ill NEVER be doing business here again. I’d give 0 stars if that were an option.