FedEx Office Print & Ship Center

I don’t usually go to this fedex as I live far away but I was in the neighborhood and decided to stop in and make some quick copies. The first machine was out of ink. The second machine kept getting paper jams. What should have taken five minutes turned into twenty. The clerk refused to change the ink in the first machine and said the one with paper jams just «acts up once in a while.» I ended up with 6 blank sheets of paper and no copies. The clerk wouldn’t refund my money or offer to do my copies on the working machine behind the counter. I will never use this location again. The clerk acted like I was interrupting her daydreaming and offered nothing to help me. I’ll keep going to the place in Plainfield where there are actual people there to assist you.

Wish I went to the one in Glen Ellyn instead; I’ve never had problems there. But tonight I had the misfortune of coming here instead, it took over 20 minutes to ship one package! I was there after 9:30 and there was one person working there and one lady ahead of me. She had a bunch of random things the guy was packaging for her and it took FOREVER. I guess they have a policy where you can’t multi task so the person with a 2 minute job doesn’t wait 20 and the person who’s gonna take 20 can’t wait 22.
That lady looked guilty that I was waiting so long, and the FedEx guy didn’t even care. She said something about letting me go ahead of her because she knew it would take forever and he said no. And though I was waiting 20 minutes to ship one package, he didn’t even pick up the pace of packing her stuff one bit. Amazing. Why does this place have a better reputation than the post office? I’ve never waited 20 minutes to ship a package at the post office, even when people ahead of me need a passport thing done.
Totally inexcusable waste of my time. Yes, that was just one person working there tonight. Maybe the rest are ok, but I’m not reviewing a hypothetical situation, I’m reviewing tonight where it took over 20 minutes to ship one package because they refuse to multi-​task or god forbid work a little faster when someone is waiting for eternity.

This location is amazing. Keep in mind it is a small FedEx so usually 2 or 3 employees are running a pretty busy place-​count on being patient as the wait is well worth it. It helps to beat the after work crowd. The employees are friendly; knowledgeable; and patient with we non-​technicals. With their packing services, they go well above and beyond to make sure your treasures arrive in perfect condition.
Chris is an absolute gem. Today as they carefully took care of my business, Chris handled an absolute crazy man toss a chair; call him a load of crap; and blamed the FedEx guys for his screw up. I was ready to call 911, but Chris was polite and calm; and diffused the situation with the best possible outcome. They have my business! !

Great location. Horrible service. They seem to have a lot of staff in-​training right now. I’ve been there 4 times in the last 2 weeks and the wait has been nuts. Even if there’s just one person in front of me it hasn’t taken less then 15 minutes for simple shipping needs. Once you reach the staff theres no «hello», «sorry for the wait», «how are you today». One of the gentlemen and one of the ladies seem to know what they’re doing, except they are usually busy helping elsewhere. I will gladly redo this review if the «in-​training» staff get it together and learn how to do their job AS WELL as be courteous. If not, UPS and USPS are across the parking lot.

Great customer service here! I usually go to the FedEx in Bloomingdale as it it closer to my work, but when I can swing it, I use this one.
The employees always greet you and ask you if you need help. I had one guy show me how to print using the cloud and it made me so happy! I get emails during the day with attachments and need to print them and if I’m at a FedEx, it’s no problem!
I wish this was closer to my work as I would go here more often! Great customer service is so hard to find these days! Oops, did I sound like my Mother there???