Firestone Complete Auto Care

I came in for an oil change, Ken informed me the service tech found a screw in a tire and can’t be repaired it must be replaced. My tire had to be special ordered so I decided to go elsewhere for replacement. Another tire company looked at tire, removed screw by hand and examined tire, nothing wrong with tire, replacement/​repair not needed. Seamed Firestone tech didn’t examine tire properly, I would have ended up replacing tire had I stayed with Firestone. I’m questioning whether the tech did this on purpose to sell a new tire? Also, tech lost my lug nuts covers to one tire. I called Ken, he was rather abrupt and bothered that I was asking for the covers snd said come in show me what your talking about and we’ll replace them. I came in days later and Emily was in yhe office. She was very respectful and attentive. Did order new lug nut covers for me. Another complaint is I paid for a tire rotation, but because Firestone placed the emergency tire on the back wheel Emily couldn’t confirm if the tech performed a partial tire rotation on not. So what did I pay for? Inconvenience and an upset customer is what I am. Not worth my time going back. I will travel miles to avoid Firestone. Actions of a few created a bad image for entire Firestone company.

Excellent service, friendly staff, clean waiting room and bathroom, car ready as they promised, all at a reasonable rate; what more could you ask for.

DO NOT GO TO THE FIRESTONE IN WHEATON ON BUTTERFIELD. I made an appointment to get all new tires. I went in at the time I scheduled, and they had no record of my appointment and didn’t have the tires I ordered. They ordered them in and it was done within 3 hours. I drove my car for about 2 weeks noticed a much bumpier ride. I went in to have it checked out and the guy was rude and didn’t believe me. They aligned the tires and said nothing was wrong. 2 weeks later I went to a different mechanic and right away they said it was the tires; they were low quality and they don’t sell them to people with newer cars or cars that drive in the snow and if they do it would be to people who have an old car and only need tires to get them through a couple of months. Firestone wouldn’t refund my money or change the tires for a discounted price. All the guys there are rude and don’t care about their customers or their customers cars. Don’t waste your money or time by dealing with Firestone. Horrible business and lazy workers.

My car is not bad by their hands and feet are often bad repair, high fees, poor service, thieves shop, I can not go to this later.

My experience at this Firestone was very disappointing! My 1995 Land Cruiser had overheated. Firestone was the closest mechanic so I asked them to take a look. They charged 100.00 for a diagnostic. Then they told me that my car was not worth repairing. I should donate the car to Kars for Kids or have it towed to a junkyard.
The manager said that the repairs would cost several thousand dollars. In order to access the area that needed repair, my transmission would need to be taken out and the engine possibly raised. He also mentioned it would be difficult to find parts due to the cars age.
I decided to have my car towed home so that I could think about the next step and did indeed call Kars for Kids to donate it. The day before our car was to be picked up my very smart and practical husband was able to drive it over to our regular mechanic to get a second opinion.
Our mechanic charged us 290.00 to repair it. Oops actually it was 340.00 including the oil change. I will be giving him 5 STARS !! The Land Cruiser is running beautifully and I will never ever go to a Firestone, not even for tires.
Please think again before having your car repaired at this Firestone!

Don’t go here. They will add unnecessary items to your bill like they did mine. A $ 300 brake job turned into new tires + other work quoting me at $ 950. No thanks, Firestone. The guy at the front desk creeps me out too.

So I have been visiting Firestone for about 5years now. I got poor service at the dealership once and decided to check out my options. I quickly came upon Firestone and I have trusted them with my car ever since.
The main reason I am loyal to Firestone is because I trust them. Over the years, they haven’t tried to up-​sell or over charge me for work that doesn’t need to be done. When they do make suggestions for work, they aren’t pushy if I decide to think about the service and wait before moving forward.
Also, I know they don’t know me because my visits are only for an oil change or something small every few months, but I appreciate that the people at the desk haven’t changed very much over the years.
My only possible complaint would be the waiting room and the wait times. The waiting space is very blah, they channels available on TV aren’t good, the coffee tastes like tar, and the magazines have usually seen better days. As for the wait, even when I make an appt., sometimes my car is in and out super fast and other times it can take forever; you never know what you are going to get. It’s frustrating because I like to plan, but I know I can’t when I’m getting my oil changed.

This Firestone on Butterfield are SCAM ARTISTS …(If you notice all my other reviews are positive)…I went in right before xmas to get a slow leak in my tire fixed. I went here because the location was very convenient. (Normally, I take my car into the Honda Dealership to get it serviced.) About 45 minutes later I get a phone call back from Jim that my tire is not fixable, and that I need a new tire because the tread is low. I asked if he could just put the tire back on since it’s a slow leak. (My husband could fix the tire himself then.) Jim (I also notice he is mentioned in another review) told me it was illegal for him to put the tire back on and that it was against safety regulations. He said I could not leave the place with my old tire. I could either buy a new tire or put on the spare. (So he was holding my tire for ransom then???) Miraculously, after I had my husband call back, Jim said there was a miscommunication and he could either put on the spare or the old tire back on the car. Now my car is not driving smooth… I thought maybe this place was horrible service because I was female, but looking at the other Unilocal reviews, it seems the service at Firestone is just plain horrible. After confronting them face to face, they did put the tire back on and refund my money. However, they denied everything that was said to me in the original phone conversation. I should have looked at the other Unilocal reviews before going here, but I thought a simple tire repair would be somethinig that Firestone coud handle. Apparently not… I’ve learned my lesson.

I’d give this place ZERO STARS if I could. This place is a flipping joke. i went there today ONLY because my regular mechanice is closed on Sunday, and I had what i considered an emergency situation.
I had a leaking brake line and a leaking fuel line. This is my second car which runs impeccably for it’s age. Well, first off, they charge to look at it. My regular guy doesn’t do that, STRIKE ONE.
Next, almost 2 hours later, after my friend, who is pretty skilled at fixing cars (a fuel line is something I wanted to leave to a pro), went with to drop off the car, and told him where the leaks were coming from… he, KEN, says «we are still looking at your car». I hung up, and told my friend, you wanna bet this will be a $ 3,000 estimate? STRIKE TWO.
Sure as shit, when he called, the guy, JIM, rudely, told me, to donate my car, he specifically told me my car was going straight to 1−877-kars-4-kids. That it was a junkbox, etc. and it needed basically everything but an engine and trans. Give me a fu**ing break! He says it’s all rusted under there. DUH! It’s an old car! I didn’t know that myself, because I’m an idiot! NOT! You know what, I am NOT a frigging moron, it’ll be going to my regular guy, and I bet by the end of the week, my car will be having the 2 leaks fixed, and I won’t pay more than $ 300.00. I had to get outta there before I ended up in jail! STRIKE THREE!
I mean, they wanted to fix things that aren’t even wrong with my car! AND, they broke a second line on my brakes too. What we need here is the BBB to shut this hellhole down. These are the same crack monkeys who couldn’t figure out THIS VERY SAME CAR needed a computer module, which oh, my regular guy found, and it cost me a whopping $ 100.
DO NOT UNDER ANY SITUATION TAKE YOUR CAR HERE. I might be consulting legal expertise for breaking a second line which my friend found when i got home. Morons!
At least at my regular guy they are fair and they DON’T EVER SELL YOU MORE THAN YOU NEED, AND THEY LOOK AT THE CAR FOR FREE, YES, FREE!
I had the same situation the other poster had with a 2-​page sheet of repairs. THIS IS THE TYPE OF SHOP THAT GIVES MECHANICS A BAD NAME. RUN FOR YOUR LIFE!!! I asked for it (THE ESTIMATE) so I can give it to my regular guy to laugh at. OR USE AS TOILET PAPER, IF YOU GET MY DRIFT!
And sadly, nope, this was no April Fool’s joke…

I am so bummed about the other 2 reviews, I have had nothing but a positive experience here!
I used to go to the branch at Yorktown and after they closed, I went to the Downer’s Grove location and was basically turned away (on a friday night) because they said that they were to busy and I needed to make an appointment and the first that they had available was Sunday. This has NEVER happened at the Wheaton location.
The whole crew is always helpful in getting me the best deal — I always feel like I am getting stellar, honest service. I even took my dog with this past Saturday and Jim had doggie treats for Max! I wish I knew all of the employees by name. however Jim, Hans and Ken are 3 terrific guys of a crew that make me feel like I am getting the best care.

I went in to get my hood latch and serpentine belt replaced, as well as to get a general tune-​up and tire rotation.
My car came back and the check engine light went on.
I brought it back and they charged me $ 100 to take a look to see what was wrong. Then they had to fix it, saying they thought it was an emissions issue.
I brought it home. The check engine light went on again. I took it back (they didn’t charge me for the diagnostic this time). Another emissions issue.
May I add that I never had the check engine light come on ever before, and my car had recently passed emissions.
Firestone denied that anything they did could have caused the issue, which it could all have been coincidence, but seriously???
$ 1,500 later…
It’s been two months. I went to get an oil change at Oil Zone, and the new hood latch is no longer functioning properly. My belts are squealing again.
And I’m afraid to go live out their warranty because who knows what my car may need to get fixed next. I never want to see my check engine light on again, and the best way to do that seems to be avoiding Firestone.
I overheard my neighbor talking to another neighbor today about his check engine light going on after being serviced. I asked him where he got it serviced. He was out $ 1000 as well when he had just gone in to get his tires rotated and his car tuned up.
I’ll let you take a guess as to what his answer was…