Hertz Rent A Car

I rent cars often, Either with Enterprise or Hertz when i travel for work or for pleasure, This last experience i had is easily the worst ive ever had. Nicole is the rudest and most unprofessional person i have come across in the customer service realm, My first rental smelled horrible like milk had been split and not cleaned up, I returned to get another vehicle and after a day of driving it the steering started to perform differently, When i called to request an exchange due to not feeling safe in the car i was renting for two weeks, (I should be safe right? Guess not), Nicole refused to swap it out as there were «no other cars available at that time» and she would call me when one came in, I never heard back, i called and was told id be called back. No one called to follow up on my safety, I was stuck driving in the rain and snow with a car that made me feel unsafe, Thanks! I was charged the wrong price after I returned the car and charged a cleaning fee because «ashes» were found in the car, I DON’T SMOKE… I’m Dumbfounded on how something so simple could turn into a complete disaster. I’m not saying Hertz in general is horrible but the Weymouth location is and Nicole should be in the unemployment line yesterday! Shes Horrid! A lost customer for sure and Ill tell everyone about my horrible experience ! Thanks again Hertz-​Weymouth!