Enterprise Rent-A-Car

I very rarely take the time to write negative reviews, but like others here, my travel plans were sabotaged last minute by terrible customer service at this particular Enterprise office.
On the Wednesday before Thanksgiving, I came to pick up a car I had reserved online AND confirmed by phone AND come in, in person to confirm and offered to pay ahead of time. No, no, not necessary, all set.
When I arrived, I was told by a different person that without car insurance (I’m renting because I don’t own a car, therefore don’t have insurance) I would need a credit card. Fine, but the cc hadn’t arrived in the mail and the person on the desk when I had come in earlier had told me that I could bring a money order for $ 300 in lieu of the cc and would be all set.
The guy who was there when I came to borrow the car was unmoved by my emergency, no room to negotiate, and I got the same «I’m not responsible» shrug that Katy W got.
So…I had to scramble out of there with my heart pounding as I ran for the city bus stop, since I had a class to teach in Boston before leaving town, and on the way try to conjure up some kind of way to get to my sister’s house in rural Vermont for the family gathering.
I’m a staunchly loyal customer when the business cares about their customers, but really have no reason to seek out this kind of treatment.
Maybe I expected too much because I’m used to renting from Zipcar — always courteous, customer-​focused, and capable of troubleshooting whatever issues might come up. It’s more of a hassle to get to the closest Zipcar pickup in Quincy, but well worth it compared to doing business with this office.

WOOW!!! I have been a corporate client of Enterprise Rent-​A-​Car for a while and finally decided today to write my review. Dan is the man… The level of professionalism at this place is unmatched. I walked in and there must have been at least six people waiting to be helped, There was one more person in the office but Dan was helping customers, writing up the contract, bringing the car around and then helping the customers into the car. I was out of there in about 20 min after I showed up. (that how long it took Hertz to just get me into a car last week)!! if you ever need a rental just go see Dan!!!

This was the best rental experience I have ever had! I needed a rental car last minute and having never rented a car on my own before I was a little nervous about the process. Dan helped me every step of the way and made sure I was able to get my rental on time. Pricing was fair ($ 33/​day for a compact car) considering the Hertz down the street was almost twice as much. When I went to pick up my car from repairs at the dealer I was able to leave my rental at the dealer and enterprise went out to pick it up, which was really convenient. Also, since I didn’t actually have to return my rental in person I was not able to get a print out of my final bill. I called enterprise and Dan immediately sent me my bill via email which was extremely helpful. My only negative is that I wish I would have known that enterprise will pick you up when you are first renting the car (I walked to the office from work but would’ve liked the ease of the pickup). Otherwise very great experience!

I rented a car for an overnight a couple weeks back and it cost $ 42 — I tried the same thing with the same amount of notice now — and they want to charge me $ 78 — WTF?!@!!! I’m never going here again, and I would advise anyone to STAY AWAY! I just need a car for the day and they want to charge me nearly a hundred bucks … that’s just criminal.

Horrible. I’m a long time National Car Rental guy. 6 + years and have the highest status with them. So I was excited when I found out that I could rent from a local enterprise (which are affiliated with National) and not have to go to Boston to rent a car when mine was in an accident. Boy was I mistaken. I call ahead and the person tells me it won’t be a problem so I decided to drive down. I arrange it with the guy and he then takes my license, and types in a few things and says I’ll see you this afternoon. Sweet.
Fast forward to when I come back. I hand them my debit card with my license and then inform me that they have to run a credit check and hold on my card. Really? I’ve rented plenty of times with National Car rental with no problems whatsoever. Apparently these clowns don’t know how to inform the customers ahead of time. I should also mention the girl in front of me rents with a debit card that morning and no mention of credit check or deposit? Also, I have used debit cards when renting from national, and have never had a problem with it.
I leave disgusted and vow to never go back again. So much for being a ‘neighborhood’ rental agency. There is a reason I never rent from enterprise as a seasoned business traveler. This just proves it.
Then to top it off, I called to speak to a manager and I was transferred to the clueless sales person I spoke with initially. Who I hang up on only to get the manager to call me back 15 minutes later. Really? I dealt with Hertz some time ago down the street and had a great experience. I’d rather go with them or drive into Boston than to rent from them again.

So, I needed a rental car over Christmas weekend. I booked it for 10 AM Christmas Eve and returning on Monday the 26^th. I have booked rentals numerous times online, no problem. Why, you say, am I booking a rental at a Weymouth Enterprise? Because my husband and I were visiting from CA and my mom has one car and we needed to see my husband’s family who live in RI (plus, do you realize you pay an enormous surcharge for the airport rental?).
On Christmas Eve, we show up at 10:15. We could have been earlier, but they always seem to glance at the clock when you arrive before your scheduled pick up time. I saunter up to the door and— locked. What?! As I look around puzzled, I notice a few cars idling in the lot, but they don’t look like enterprise cars. Someone gets out and is looking at me, he asks if I am here to rent. I say ‘yes.’ And he says oh well, we’re closed. I was instantly just floored: I said, well I booked online for this time and you’re closed?
Long story short: they apparently close *AT* 10 AM and, to boot, when the staff leave and lock the door, they can’t get back in without special managerial magic. So a number of questions pop into my mind: a) why does their computer system allow bookings for the exact moment when they are supposed to be closing? I know that the Enterprise online system doesn’t let you return a car at 6 PM if they shut at 6 PM so why wouldn’t this apply to picking up? b) why didn’t they inform me of this when I booked? or, why didn’t they call me noticing that I haven’t picked up my rental? The whole situation was ridiculous.
I was seriously pissed because none of the above made any sense. In addition, the guy who was there was nice, but just had this confused I’m-a-total-idiot look on his face. I have to say that his expression and his whole shrugging his shoulders attitude just made me even more angry. Plus, he tried to logic that it was my fault. Like, it’s 10:15 (I think it was not even 10:15 btw) and why didn’t I come when I booked it (so, it’s fifteen minutes after my booking time and you’re basically telling me it has been invalided?)? Then, well didn’t you notice we closed at 10? (um no, your system allowed me to book it, I didn’t see the need to consult your hours)
Of course, on the one hand, I did feel badly that it was Christmas Eve, but on the other, it’s like well you should have called the people who had reservations if you were going to be out that door at 10 AM. If you’re open on Christmas Eve, you should actually be open, don’t phone it in. It’s my Christmas Eve too and now I can’t visit family in Rhode Island because you’re looking at me with this blank expression?
I found it extremely infuriating. I thought that their staff was unprofessional in questioning why I was there at 10:15. If it had been 3 PM on a Tuesday and I strolled in at 3:15, no one would have blinked. So, now it’s a totally different scenario? It was either the idiot who programmed the online system, allowing bookings at the time they close, or the idiots working in the store who couldn’t be bothered making sure their customers got their orders before they closed.
Anyone who reads my other reviews can see that I almost never give a one star review. I usually give huge leeway in these areas, but this time I just felt that the situation was pathetic. I was lucky to be able to get another rental (after the Hertz or whatever across the street was closed too). I think the lesson I learned is that you can’t rely on car rental agencies in the suburbs to be run like the ones at the airport. I guess that makes sense, but it’s no excuse for this situation.

We recently rented a car from here. When I arrived they were still cleaning it up. I think they hurried it a bit because it was still a little messy inside when I got it. They did not know how to work the roof racks when I asked. The rep, Tim was polite and helpful. I use them on a regular basis.