New York Sports Clubs

I always come back to NYSC during my winter and summer breaks and I have always loved lifting here because the weight room floor is usually not packed and it is so close to my house. HOWEVER, I have decided to stop going because of their ridiculous and pointless fees. ALSO, I have encountered the worst customer service from the boy who worked on Sunday (I didn’t catch his name, but I should have so I could tell someone to properly train him). Their management is terrible and I would not recommend this gym no matter how «affordable» it may seem being”$ 19.95 a month”. I don’t even want to give this place a star because it doesn’t deserve a star. I hope you all save your money and time and ditch this place.

I wrote a review here two years ago, and I feel the need to address how this gym has gone down in quality since then. I originally started out as a member of this gym in 2008, and while keeping the membership, I used the NYSC locations in Manhattan and would occasionally use the Westwood gym from time to time. With the introduction of the $ 20/​month membership, there has definitely been more traffic at the gym, which is mostly noticeable on the weekends. I understand with the competition between Planet Fitness, Retro, Crunch, etc., they have to lower their monthly fees to get people in the door. The increase in traffic at the gym hasn’t really been bothersome to me since I keep to myself with my headphones in.
I believe with the lower monthly membership, management has viewed this as an opportunity to treat the club as a ‘budget fitness club.’ The past 8 months or so, rarely have I ever seen anyone vacuuming around the floor, or power washing the bathroom stalls, like in the past. This used to be done everyday. Paper towels, shampoo, conditioner, and body wash are regularly empty in the bathrooms. The cleaning sanitizing wipes are usually empty. When entering the gym to scan my membership ID the past few months, no one would be sitting at the front desk, and instead I would have to scan myself in, while the manager on duty would be sitting at his cubicle yelling across the room to tell people to scan themselves in. If they’re short on staff, shouldn’t it be the manager’s responsibility to sit at the front desk to cover? I’ve actually noticed that this is common with one particular manager, but I will not call his name out on here.
Through the years, I have seen general managers/​managers come and go. And in the past, the managers were very strict on the staff to make sure things are in order and got done. One of the current managers, Chris, tries hard when problems or things are brought to his attention. I’ve also seen him scan people in, check the floor from time to time, check the bathrooms, and some other things, but besides him, I honestly think corporate should really make an assessment of the other managers who work here, because some lack any motivation and any business/​social skills to effectively manage this place.
If you just need a place for some free weights and treadmills, this gym serves it’s purpose. Beyond that, don’t expect too much if you sign up here.

Words cannot describe how terrible of a company Town Sports International is.
I am re-​posting this because now they are coming after me for collections for an account I cancelled through a representative of their’s months ago. I have instructed them to stop calling, but they persist, so every time I hear from them, I am going to post this on every piece of online marketing I can find.
My old post (⁰⁵⁄₂₀₁₅)
New York Sports Club is a joke, their new membership plan has finally prompted me to share my opinion .
I have been a customer of New York Sports Clubs (Somers, NY location) for 2 ½ years now, starting when I graduated college in 2012. The ONLY reason this gym continues
to get my money is its location. The gym is located 10 minutes from my house, and 5 minutes from my job.
I have had many bad experiences over the past 2 ½ years, some of which I have reached out to New York Sports Clubs directly, to which I received no response. What has finally
prompted me to write my review here today is there new membership plan.
First, lets start with some of the things I have experienced during my membership there.
–NYSC employees attempting to clean the facilities around you during your work out.
–Using acrid cleaning materials on the floor around the bench I was on.
–Cleaning the mirror infront of me as I squat, so that I can’t see my form.
–Attempting to rack weights around me as I am moving a machine, having to pause between reps so as not to hit them.
–During their renovation this past year, they were painting during gym hours, causing members to be exposed to the fumes. In addition, they only had a 2 man team doing this,
so the process took nearly an entire week. Also, the sections they were painting rendered the machinery near the painters unusable because they were covered in drop tarps.
–One of the main reasons I chose this gym, is that they had a boxing bag. I was practicing boxing for several months but it got too costly balancing two gym memberships, so
I dropped my boxing membership. When they re-​did the floors in the group work out room, they removed the boxing bag and I was told «We cannot have it anymore, it’s damaging
the floors». I have been assured by the manager he is going to bring a substitute back, but I have yet to see it in over 6 months.
But I digress, let me tell you about their new membership plan.
When I first signed up to NYSC in the summer of 2012, I paid the following:
-$ 50.00 processing fee.
-$ 200.00 «one time» membership fee.
-$ 69.95/month for the past 30 months = $ 2098.50
-$ 30.00/year additional membership fee.
-$XX.XX if I wanted to break contract within the first year.
Now, as of recently, and likely due to the fact that a Planet Fitness is being put in down the street, NYSC has begun offering a new membership plan. This plan boasts «lower»
prices and NO COMMITMENT.
-$ 19.95/month + $ 199.00 «one time» membership fee + $ 50.00 processing fee (this fee is waived if you are already a member.)
-$ 29.95/month + $ 119.00 «one time» membership fee + $ 50.00 processing fee (this fee is waived if you are already a member.)
–Can’t recall the details of the last one as I didn’t even consider it.
As I was discussing the possibility of switching the plan, I asked a few questions:
–Can I avoid or have a refused «one time» membership fee as I already paid it when I intially signed up?
Answer: No, sorry it’s part of the plan.
–I noticed in the contract that there is a $ 30.00 fee to end my membership, yet your sign boats «NO COMMITMENT»?
Answer: Yes, well there is no commitment other than the $ 30.00 fee.
–With this no plan I noticed you no longer provide towels. I have already paid my $ 69.95 for the month of January which includes towels. Will I still have access
to them until the end of the month?
Answer: No, once you sign up the rules of the new plan take effect immeaditely.
–So, that being said, you are going to compensate me the pro-​rate for the rest of the month based on the cost difference of the new plan, right?
Answer: No, thats not how this works.
Bottom line, the very second another gym options becomes more convenient for me, I will be taking the opportunity to leave.
If by reading this I have helped save you from this awful company, then you are welcome.

Worst gym and costumer service ever !!! Gym is filthy and the workers lack a lot of costumer service, Whenever you call to speak with the GM she is never available. Don;t waste your time with this place. !!

All stopped when I called and asked if I could pay to come in and use the gym while home from RI to help my mom out and no one could give me an answer whether or not I could without a membership. Frustrated already and I haven’t even seen the filthy gym everyone is talking about. Moving on…

It’s what you should expect for $ 20. Gym is absolutely filthy! The Cardio room is downstairs. I don’t think any employee ever bends over when cleaning these machines. The bottom 2 feet are dirty, dusty, sweat streaked messes. Upstairs is the small weight room, spin and workout classroom where your fellow members act like borderline animals. Nobody ever wipes down the machines/​benches after use and forget the thought of returning the weights to the rack when your done. During any given work out your libel to encounter 3+ machines with the weights left on them, and if they do remove the weight they just put it anywhere on the rack, doesn’t matter if you put 25lb. plate on top of a 10lb. plate. Also a lot of the machines are not straight, nothing like doing a bench press at an angle. You would think they would have an employee on the weight room floor to keep some sort of order. I have only encountered two professionals while going here. The head trainer (forgot his name) who is very nice and outgoing and Chris, one of the gentlemen who works in membership. Everyone else stands around with a puss on their face and seems to do nothing. I should of realized how this gym was run in the first week I joined when I noticed that a majority of the staff park in the 4 spots directly in front of gym, the handicap spot in front that is missing a sign but painted with blue lines, and in the two spots marked «bank only» across from gym. It would make to much sense for the manager to tell them to park at the back of the lot so the members can use the front ones. Shows a lack of leadership and disrespect from the top. It’s just a poorly run gym filled with disrespectful employees and members.

Change of mind. Basic gym I actually like it except for the black short (fitness?) manager. Lacks Customer service skills…

Been a member for a few years. Really nice staff and the equipment is up to date and clean.

$ 2.00 fee for the use of a towel, $ 20 for a guest, no guests allowed to try out a Spin class and dirty. Do not go here, rip off.

DO NOT JOIN THIS GYM!!! They make it impossible for you to cancel your membership! I have been a member of this gym for over 3 years, and I have been trying for a week straight to cancel my membership and have gotten absolutely nowhere. I went into the office as required, and the only person, the general manager Mike Farrow, was out if the office. I was told to leave my contact information and a signature and when the manager returned on Tuesday he would cancel my membership. I followed up on Wednesday and was told that my cancelation had not been processed, and the manager would be in touch with me. I followed up again on Thursday and another 4 times on Friday only to be told the manager has been in back to back to back meetings. On my last attempt at 7 pm that night, I was assured the manager had received my request and I would receive an email with a cancelation confirmation that night. No surprise, here I am the next day with no confirmation of cancelation! And of course, when I called again today, the manager is not in the office! They did give me a member services number, but they are closed on weekends, so it looks like this won’t be resolved anytime soon!
The quality of this gym has gone down dramatically since I originally joined 3+ years ago. It used to be a great gym with good service, and now it has been reduced to a second rate gym that will do anything to rip off their customers. Its no surprise this gym has an F rating from the Better Business Bureau.

Victim of bait and switch membership policies. NYSC is trying to lure people from their competitors with terms and conditions they don’t intend to honor. Was sold a $ 19 per month contract and it was made clear that I could bring a guest with me. After 5 or 6 visits to the gym with my 15 year old son (membership card scanned each time), at my last visit, the front desk told me that my membership didn’t include a guest, and that I would need to pay $ 40 per month for that privilege. I was also told that the staff member who sold me the membership was no longer with the gym. No offer to maintain the membership for a certain period of time to make up for having been misled. I can’t help it if the staff is paid on commission and will misinform clientele just to make a commission. Terrible customer service. I’m out of there.

I have been a member for over a year and go frequently. Recent changes to the membership structure and the class reservation policies have greatly reduced my satisfaction with this club. The staff and fellow members are great. The website, policies and facility are not.

Up until about a year ago, this gym was a good neighborhood place to work out — with reasonable pricing and friendly staff, all the usual machines/​weights and a decent number and variety of classes. I’m not sure what happened, but now the place is filthy, the management is nasty and long-​time members are paying triple or more what new members are paying — which is $ 19.99 for all the same privileges! Never mind that some equipment remains broken for months, including stupid things like cup holders on cardio machines. Where are you supposed to put your water bottle?
Mention any concerns to a manager and he is likely to sneer «We’ve gained a lot more members than we’ve lost,» as one of them told me just today. Call me crazy (or maybe just a PR exec) but I think the appropriate response to someone who resigns in frustration should be, «I’m so sorry to lose you and hope you’ll consider rejoining sometime in the future.» It’s not like there aren’t more professional, pleasant options nearby.
Do not be lured in by the $ 19.99 fee — there’s a large fee to join, you’re committed for a year even though they say you aren’t, and there’s a fee to end your membership. You pay for towels and you’re hassled to sign up for classes that you assume are included. God help you if you want to enjoy a hot, clean shower.
What a sour note to end a five-​year relationship on. Just … don’t.

This place used to be nice local gym. Now it is overcrowded, bathrooms out of supplies on weekends and machines often out of service
They should rethink the low prices

They’re having a $ 20 promo but charge people $ 60 randomly and $ 120 to cancel basically if you try to cancel it will take you about 3 months and $ 260. Didn’t realize joining a gym was like signing up for a high interest loan

Compared to the other nysc locations that I normally visit this one was a bit less maintained feeling.
The showers felt a little dirty but they worked just fine.
All the treadmills worked and most of the weights were in the right place so that was a plus. I’ll likely come back when I’m in the area again since I’m really just here for a quick workout and the showers are secondary.

This gym has gone WAY downhill. Now that they’re running the $ 20 promo the gym is usually overly crowded. Every time I talk to the sales staff they conveniently «misspeak» and are not very nice if you have an issue. The new system for signing up for classes that is unbelievably inconvenient and when they tell you that you can go to any class, that’s not true at all unless you pay for a premier membership. I will definitely be looking for a new gym. The locker rooms aren’t too clean. Management should really rethink what they’re doing. I used to love going to this gym, not anymore.

Ultimately you get what you put in to any gym but trainer John got me to the next level.
He had the just the right blend of fun and intensity and the results have been outstanding.
While it may not be fancy like Equinox or some of the other new mega gyms in the area, this gym has everything I need to get the job done at nearly half the price.
Good gym. good value.good trainer.

This gym is by far the best value in the Pascack Valley area. I’ve been a member of Westwood Health and Fitness, Fitness 19 and Visions. NYSC blows them away. No contest.
First, the facility is always clean. Of course you can’t control some of the members who leave behind a used towel on the locker room bench, but that’s not the facilities problem. Those towels eventually get picked up by staff members when they see them.
Second, the equipment is in great shape. Very rarely has anything been broken where I couldn’t use it and I have witnessed some apparatus get completely removed from service, upon a concern of a member, and be replaced within a week.
Third, the place isn’t a meat market of guys trying to pick up women. People come here to work out and feel good. Sure you wind up meeting a lot of people but there aren’t 25 year old males hitting on 35 year old women like Visions in Pearl River.
Finally, the personal trainers and staff are awesome. They are all very accommodating and are interested in you having a good experience while you are here.

The Good:
Spin classes. They have about 3 of the best instructors int the area.
Training. They have some really good trainers
The Bad:
Tiny
Packed (ever since the 19.95 per month)
Dirty
Equipment is broken for months at a time, INCLUDING the vending machines
No band aids or accident forms (found this out the hard way)
No management
The vents in the spin room let out natural gas every 10 minutes or so. (can’t be healthy)
I used to really like this place — if they start to close locations this will be the first to go.