Verizon

Went to this Verizon for my first cellphone after 5 years of going without a cellphone. They greeted me upon entry and i was paired with a salesperson within 2 minutes. I worked with Joel who was very friendly, knowledgeable, and had a great sense of humor. He was able to provide us with options that met our needs and went above and beyond to make sure we took advantage of all the deals and discounts they had to offer, including a discount through my employer i had no idea was offered! Thanx to Joel and the other employees at this store who made our experience easy, awesome, and enjoyable!

Thieves and Liars
Sold me a Note 5 as factory unlocked…
It is not… They lied to get me on contract.

This was by far the WORST experience I have ever had at a Verizon. After visiting yesterday evening there was a 30 – 35 minute wait (not anything I wasn’t expecting walking in at 4:30 on a Tuesday), but after watching all of the sales associates finish with their customers one by one and walk into the back room, leaving me as the ONLY unhelped customer in the store I began to get a little frustrated. Heck I even had a CUSTOMER come up and ask why I hadn’t been helped since I had come in shortly after them, and they had noticed people who’d come in after me getting helped already. Whatever. I could even see past this.
What I cannot get past is the HORRIBLE customer service I got from this short blonde haired
«sales» woman. All I wanted was to know my OPTIONS since my droid stopped working yesterday-​like black screen completely stopped working (which again I know is a Droid product, so I wasn’t even upset about the phone not working… I JUST wanted to know what options I had as to if I should use my «upgrade”-which is a joke in itself– or get a replacement phone). I feel like the original woman I was working with was completely uneducated on the products at the store. Since when do phone companies have one person to help you and a different person to sell you phones… I didn’t go to a car dealership, I went to a VERIZON! lol.
Really this blonde «sales» girl is what I thought was the cherry on top of my visit. After already getting frustrated that the woman I was originally helped by couldn’t just discuss my options and needed to ask her manager every time I asked a question, the blondie comes over. Her tablet stopped working, I made a joke about Verizon stuff not working (since I was in there for a phone that wont turn on) and the reaction I got to my «joke» was this cold, crap attitude followed by some bitchy comment and a dumb stare, at which point (after an HOUR AND A HALF) of being there, I took my broken phone and left. With nothing fixed.
Needless to say I would tell anyone I know to avoid this Verizon like the plague. I personally am going back to the one at 128^th where I know their sales associates won’t be a total raunch

I had to wait 33minutes just to return some unwanted merchandise. What a joke. Horrible Customer service.

I am not sure where all these bad reviews come from to be honest. I have had nothing but awesome help at this location and felt they deserved a better rating because of it. For a long time I went to the same gentleman that worked over there who I recently found out moved to a different verizon store but everyone there that I dealt with over the past three days were MORE than helpful. After applying my screen protector for me the first time, I took it back the next day for a strange air bubble under it and they took care of the issue no questions asked! I believe they even ended up giving me an entirely new (tempered glass) screen protector. I didn’t once feel pressured into buying anything and four different associates went out of their way to assist me. I am sad that not everyone has had the ability to have as good as an experience as I at this location because mine was certainly top notch!

Generally bad customer service. Employees made no eye contact, took a long time to look something up, looked at their phones a lot, and generally didn’t care. Employees seemed untrained on how to use their system and untrained in customer service. After we figured out they couldn’t/wouldn’t help, we left. Employees didn’t even acknowledge us leaving.

An update. I want to reiterate that you cannot trust the people who work in this store. Take your business somewhere else.
I returned to the store to in an attempt to get a receipt and to return the defective case. Adam, the manager quickly swapped me out for a defender case because they didn’t have a commuter in stock. It’s not what I want but it was hassel free and it is a higher value case.
As for the receipt, Adam had me write down my information on a post-​it note and told me that he would email me my receipt. That was 5 days ago. Still no receipt. I called and spoke to a sales rep. They took my information again and told me they would email me my receipt immediately. 2 hours later after not getting the receipt I called again. They said Adam will call me tomorrow. I’m not holding my breath.
I tell you, I have never had so many issues with a single transaction in my life. Whoever reads this, I feel like I am misleading you by even giving them 1 star but it is the lowest amount of stars allowed.

The other day I went into this store because my phone was not working. I went through their «sign in.» and proceeded to wait 10 minutes for a customer service rep.
The rep quickly discovered that my phone was in fact broken, however, she could not replace in in the store as Verizon apparently doesn’t think it’s a good idea to keep a number of replacement phone in the store (AT&T did this for me on multiple occasions). SO, she had one sent to my home. Ideally I would have liked to walk out of the store with a new phone, but I could live without my phone for a few days, not a huge deal.
The day my phone was going to be delivered I received a phone call from FedEx stating they don’t have the correct address for my delivery (they did not have my apartment # on the label). One would expect that Verizon would be able to provide the correct address since they don’t have any problem sending my bill once a month! :P Well apparently, either the rep must manually enter the address into their system, or the system doesn’t work very well. I called FedEx to update my address and they told me that Verizon does not allow customers to change the address and that I had to call Verizon to have them update my address.
I called Verizon to do this. I spoke with the manager at one of their call centers named Jason Harris who assured me he would correct the address and my phone would be delivered the next day. He also stated that they did include the apartment number when they sent the package, but he thought it may have been «unreadable.»
Well now it’s the next day and I just go ANOTHER call from FedEx looking for my correct address. Apparently Jason is either incompetent or forgot to do this. I called FedEx again and confirmed that Verizon never included the apartment number on my package (ie it wasn’t unreadable because it wasn’t ever there). FedEx said they have my address in their system and that even if it was unreadable they could still look it up electronically and deliver my package.
Once again I called Verizon Customer Service. This time I spoke with a very nice girl named Kimberly (would not provide her last name). She called this store to see if she could get me a phone «today.» It turned out she was unable to get me a phone right away but could get another phone shipped to the store so I didn’t have to spend the day home from work to sign for it. Sounded like a great idea to me. I don’t mind going to the store.
So the next day arrives and I never receive a phone call that I was promised advising me that my package arrived at the store. I call the store and speak to the manager Jen who told me she was never told to order a phone and no phone arrived. She said she could order another one, but it would not arrive until MONDAY!
I had Jen transfer me to «Customer Service» again (this has become quite comical at this point). This time I spoke with a girl named Amanda who told me that she could not get the phone to me until Monday (this is NINE days after I first reported my phone was broken).
Who knows if the phone will actually arrive at the store on Monday. I’m not holding my breath.
NEVER in my life have I dealt with such a pathetic /​worthless group of human beings (if you can call them that). They are all very good at blaming other people for their collective faults. Each one would apologize and blame the person that helped me before them.
SO…moral of the story is make sure you confirm everything and anything they do. Speak with a manager and get everything in writing from them (although I doubt they would do this). Even if you do… best of luck to you.