Babies R Us

Yes, overpriced baby products, but they do have more items than some of the other stores.
I like browsing the zillion items that I can’t find at the other stores. They also price match and I saw and employee take multiple car seats out to a couples car to dry fit them. I thought that was great and very good customer service.
I wouldn’t buy the basics here, but other hard to find or specialty items I would spend a lil more for.

I went in to this store to purchase baby gifts for my niece. I found a great deal on 10pk bibs for 40% off. At check out the bibs were ringing up at full price. I told the cashier that they were marked as 7.99. She didn’t believe me so I took her to the item and sure enough there was a clearance tag on the rack for this item. She said that it was a mistake and she would have to get a managers approval for the sale price. The manager said she could only give me 15% off this item. I think if the store makes a mistake they need to honor that price for the consumer, not question them. It’s called «customer service»… I won’t be back.

I HIGHLY recommend NOT buying from this store! If you’re a new parent do your registry at Target as they have the same products but cheaper! We just had our complete registry there and we have a very bad experience. All these things happened to us:
1– We purchased on a day products worth about $ 2,000, and a few days later our credit card let us know our card was fraud we believe by cyber thieves. Four purchases were done with our card within 4 days and spent over $ 1,000! When I called to talk to the store manager, she wasn’t helpful and told me to call their headquarters.
2– Their products are over priced. We found out that they have the same products and brands about $ 40 cheaper at Target.
3– Well their customer service is not good. Some of them are friendly and try to help but others don’t know anything about their own products.
4– They sent the crib to our house and we had to ask for help to put it together, and the guy wanted to charge us besides the $ 25 for putting it together, an additional fee for helping my husband to take the crib upstairs which is just a few steps, really?
5– They delivered a huge armoire that we never ordered! But they didn’t send the changing table that we ordered and we do need as soon as possible. The good thing they put a rush on it for delivery.
The only good thing is that you have all you need for your baby here and the store looks nice and clean, but I really wish they were more helpful and do things a little bit better. Like I said their staff is hit or miss. Some of them are really helpful. That’s all. I just feel frustrated when we spent so much money with our complete registry there and these things happened.

So, I agree that their staff is hit or miss. Some are super helpful, friendly and knowledgable, some are the opposite.
That being said, the selection is great and they did let me return something without package and receipt because it broke after a week.
They also have no problem with my toddler running around, trying the beds and playing with everything within reach.
Not a huge fan of big box stores, but this one does what it’s supposed to: provide me with plenty of options in one place.

The service here deserves one star, but they always have what I need. The cashiers are completely unfriendly and I can never find anyone to help me find what I need. The prices are usually higher than Walmart across the street.

It’s a big store and one of the only ones near-​ish to Denver. There is a large clothing section, and everything is laid out well. The sales team seems non-​existent. Also, though they were helpful in returning our car seat base after some drama with its compatibility to our stroller, they didn’t actually have the brand we needed (Uppa). The reason they told us was it was a expensive, however the one I returned is the exact same pricing (Peg Perego). All and all, I don’t think I need to return with Buy, Buy Baby and Target options instead.

Friendly service and all that we needed was in stock — thank you Samantha for helping us at check out and for the friendly and helpful service. I highly recommend this place over the rude customer service at Buy Buy Baby

I went to this store this evening to purchase a new car seat for my son. The staff at this location are extremely inept. They price matched the car seat with Target’s price then I had a 25% off babies r us coupon. The manager on duty’s name was Crystal, who happened to be the one doing the transaction. She proceeded to tell me that I could not use the coupon since they were price matching. She told me it was one of the store policies. I asked her to show me a copy of the policy. She was frantically looking for it through a ton of paperwork on the desk, very unorganized. She then told me she couldn’t find it but that was the policy. I asked her to show me the policy on their computer. She started looking in the computer and said it was running really slow. I asked her how long it was going to take since I had already been waiting there with my son for 15 minutes waiting for her to find the policy. She told me the internet was slow, and it was not her fault the company purchase’s slow internet. I then waited another 15 minutes and she finally printed off a «policy». The coupon I was using was a babies r us coupon and she read in the policy they didn’t accept competitor’s coupons. I am not quite sure why she was so clueless to the situation, as I was using a babies r us coupon and a price match from Target. She continued to read the policy and it did not state ANYWHERE in the policy I could not use a coupon with price match. After wasting over 30 minutes of my time, she apparently made up the policy on the spot since it was no where in writing and told me she couldn’t do it. While I was speaking with her, a young cashier came over and proceeded to tell me it was policy. I am not quite sure why she even came over, she was VERY rude as well, interrupting me. I called later in the evening to get the manager’s name and number, they told me her name was Jenny but they couldn’t give me her schedule and it was private. Never in my life have I dealt with such poor customer service, and on top of that they are hiding when the manager will be in next. The staff that work at this store are truly incompetent. Do not waste your time.

Literally the worst shopping experience EVER. DO NOT GO HERE IF YOU ARE A NEW PARENT! GOD FORBID IF YOU TRY TO BUY FURNITURE FROM THEM. We waited two weeks to receive our crib and changing table from Babies R Us. When the two products arrived finally (after literally spending thousands of dollars with the store), the crib top was falling off, and there was a huge chunk missing from the changing table. Not to mention the delivery service Babies R Us used to deliver the furniture gave us a 4 hour window and then showed up 3 hours late. When we called to return the crib/​changing table, the delivery folks never showed up. I called customer service at Babies R Us to complain and after 1 hour, they cannot reach their own service that is supposed to be picking up our damaged furniture.
Whatever you do, DO NOT BUY ANYTHING FROM THIS TERRIBLE establishment. We are canceling our registry, and would love to return everything. I have been on hold with customer service who are the most inept people I have ever encountered. We are buying our furniture from Pottery Barn Kids and switching our registry to Target.
I am absolutely flabbergasted by the lack of concern for their customers, their inability to contact their own delivery service vendor and the fact that they obviously do not care about their customers. HORRIBLE PLACE and HORRIBLE COMPANY.

The customer service at this location is top notch! Registry, cashier, returns, floor help– all excellent experiences. I’m continuously impressed.

I only go to this store if I am rushing or if I have to (because this one is the closest one from my house).
Some people that work there are very rude, plus they give you the wrong info about the product and wrong prices. I have had few times that I had to grab the sales person to go to the cashier confirming the price told because when I was checking out it was a different price. They know nothing about the products and some of them don’t even know about the sales that they have going on.
And if you go there, do not be surprise with the duty looks that some ladies will give you.
I really wish it was different because they are really close to my house. But sometimes when I have time, I drive to other locations.

So blown away by the stellar customer service I received here. My husband and I were in the market for nursery furniture and we ended up selecting a great set from this store. Turned out they needed to be ordered (two pieces) that would end up being delivered separately. The crib would be delivered to the house and then another delivery would come with the dresser and they would assemble the crib when they got their. The dresser was slightly damaged, nothing shocking but somewhat disappointing. Anyway, long story short, I called the store and they rectified the issue, Cynthia in the furniture dept. totally took care of the situation and made this a total non-​issue. I am really impressed with how the situation was handled and the ease of getting a good resolution. You don’t often find good customer service anymore and when you find great customer service it should absolutely be recognized. Not only has this totally changed my perception about the store branding but I will absolutely come back and give them my business. I have two great furniture pieces and the crib was assembled beautifully. Overall, a great experience.

I had to return a product that I had gotten that wasn’t what it was supposed to be, I didn’t have a receipt or anything but the lady was so friendly and understanding and did my return without any hassle.
The store is a bit hard to navigate because it isn’t straight rows and things are sort of all over the place but they have good clothes and baby stuff.

This babies R us is the closest one to us, we normally have a fairly good luck with this place but when they didn’t have our stroller we ended up having to drive all the way to the other side of town.
Store is pretty clean but I’ve been in there a number of times and the employees at the registrar are normally talking to each other instead of the customers and I don’t feel like I can ever find someone in any of the departments. Normally this would get a lower rating from me but there is a hope — the girl who is the manager of the baby registry is amazing she is quite helpful

Yuck. Super painful experiences everytime I’ve been here.
In one week, I went to the store or called 3 different times to try to update my baby registry and get a meeting with a «product specialist» so I could figure out what I wanted.
Time #1: This was a Tuesday. Go to the registry. Wait 5 mintues. No one shows up. No one acknowledges me. 3 mintues later (total of 8 mintues) get fed up. Go to cash register. Ask for help. Get told «that’s not my job, but I’ll call someone for you.» Wait another 5 or so minutes. By this point I was so frustrated, I left the store.
Time #2: This was the following Saturday. Go to the registry. Wait in a long line of other people trying to do the same thing. Girl helps us. Informs me that «They are too busy to do product demos and to answer all of my questions one on one during the weekend.» Tells me to make an appointment for during the week. I am super upset by now, seeing as how I was just there, during the week mind you, and they were so very not busy that I couldn’t find anyone to help me to save my life! Leave store frustrated, again.
Time #3: This is the next day, Sunday. Called. Wait on hold for 3 minutes. Lady answers the phone (rudely). Lady seems to have no idea what I am talking about when I tell her I want to se up an appointment with a «product specialist.» Have to repeat myself many different times, in different ways for her to grasp what I want (not a language barrier, she spoke native english as do I). Lady tells me to hold. Hold for several more minutes. «Product Specialist» answers the phone. I ask to make an appointment. He laughs and says that I could just come in whenever, they don’t «have anything formal, we’ve never even done one of these, you will be the first, but I will try to help you as best as I can.»
Needless to say, that was the final straw. I wrote the company, removed my registry, and took all of my business to Target and Buy Buy Baby. Super unprofessional, total lack of knowledge and some of the worst customer service I have ever experienced at a retail store. I pitty any pregnant woman who has to deal with such a tacky company.

Hit or miss on customer service. Have decent selection in items but hit up a bigger store that has more strollers if you really want ti test drive them all

I was very happy with my service yesterday! I ordered a crib and it was to be delivered and set up at my home. They said on Sunday some one would call to set up a time window for the delivery but they didn’t call. But when I called on Monday to see what was going, they were extremely helpful and fixed the problem right away! Now I have a beautiful crib and I’m one happy mama!

Not my favorite place to shop because I feel like it’s the Wal-​mart of baby stores, on the other hand they do carry things or at least more options of things I cannot get at smaller stores. I DESPISE their coupon system that makes you feel as if you can get better deals there, but the reality is the coupon isn’t good for anything. The dates in which you can use it are only a couple of weeks at a time and they never coincide with the dates that I am actually in the friggin’ store! Or it cannot be used for the items that I happen to be buying. Yet I keep trying to use the stupid coupons and I continue to shop here so I must like it a little bit. Fist of fury to you Babies R Us! Grrrr! =D

This place is absolutely crazy with all of the things that they have. The staff there are always very knowledgeable, and I take genuine comfort in the fact they know what they’re talking about… except when they’re talking about what they have in stock. They have no idea at that point.

I don’t have kids. I have very few friends who have kids. A friend of mine will be having their first child and I’ll be attending my first baby shower so I needed a gift. They were registered at Babies R US so I found a gift online. Lucky me, you could buy it online and pick it up at the store. I had a busy day planned so that would be perfect. I’d be in and out in no time flat, right? Yeah, not so much.
I walked in and had someone helping me right away. Everyone was nice. The girl helping me went over to some locked closets to find my item but she couldn’t find it. She came back to check her computer again and unlocked each of the three cabinets in turn to look for it but didn’t have any luck yet again. Then she grabbed the large box on top of the cabinets and found it.
But it wasn’t what I ordered. What I had ordered had cost about $ 50 and this was a $ 150 item. My receipt (the paper the instructions said to bring) didn’t even list what the item was, so I could have taken the bigger item and left. A sticker on it had my name on it. But I didn’t, of course.
So that meant that she had to find it in the store. I had been there 20 minutes already. She came back with a box that looked like it had been run over by a cart a few times. Apparently there were two of them and the other one looked worse. She asked her manager to find one in the back.
At the 30-​minute mark the manager came back and said that her delay was because the paper she had that said where it was in the warehouse listed a section that didn’t even exist. She came back with the other one from the floor, and yes, it was much worse. Honestly, I can’t believe they were even selling that one.
As I waited I watched as people kept coming in and returning things. It was pretty crazy! They gave out a lot more money than what they took in while I was there.
I went through the gift bags and so many of them were bent and messed up. I finally found one that wasn’t, but the merchandise was so disappointing. I left with a mangled box, something I’d be giving to someone to celebrate their first child. Fabulous. Next time I’ll find the same item and have it shipped from Amazon.