The Vintage At Hyland Hills

CONTACTING THE BETTER BUSINESS BUREAU. CROOKS. Research thoroughly and wisely about this complex. I knew friends that lived here a few years ago, and thought the complex was nice, found out later they were ripped off excessively also after moving in.
First off, our water bills went from living in downtown Denver with 3 people being $ 60 each month, to living in the suburbs with only 2 people and the new water bill ALWAYS being $ 100-​$ 170 each month. When we inquired what was going on, they sent a maintenance man out twice, and both confirmed that it was because they use an aqua thermal heater. This means the water tank is used to actually heat your apartment as well. So, if you use your heater a lot (in CO, how strange?) you will have an ungodly high water bill. Also, if you are actually taking a shower and someone turns on the cold water, even slightly, or the aqua heater is cycling the water around (doesn’t matter if it is someone else in your building or your apartment, happened when I was home alone also) you will be seriously scalded by extremely hot water. Or vise versa, turn on hot, you will be freezing. The warm water also runs out within 10 – 15 minutes. If you hairline turn the shower nob, the temp drastically changes also. I have never had such a sensitive or time sensitive or expensive shower before.
Second, I called corporate to discuss all of this after the office staff became rude and annoyed at my research as to why our water bill is sky high each month, never received a call back, which was highly suspicious to me.
Third and final straw, we only lived there 6 months. I was offered a new career out in Seattle. We had to break our lease. We were told it was about a $ 2000 break lease fee. Fine. We paid that ALL UP FRONT upon move out. We also took photos of our apartment, which I will try to post here, so others can see what they are trying to charge ANOTHER $ 1007 for, 4 months later after move out. When we got to Seattle early June, they told us in July/​August that they were keeping our deposit due to «scratches and chips in the kitchen counters.» There was one small chip that was there on the counter, which we did tell them about moving in. We are extremely adamant about using cutting boards and are OCD about having a clean place. But we said OK and just let it go unhappily. So, we asked if we were all settled (we moved out early June, this was late July or August even). We were told yes. We also had to correct them on our new address because they wrote it down incorrectly and didn’t bother to put our new apartment number, so we never received a letter about our deposit, which they supposedly sent.
Now, in OCTOBER we are receiving a letter stating that we owe ANOTHER $ 1007 for damaged carpet, the chip on the counter (thought the deposit covered that?), a water bill for the last 18 days (was NEVER told about this), and a fee of $ 195 for early turn over for canceling our lease early. WHAT WAS THE $ 2000 FOR THAT WE PAID IN JUNE? Oh by the way, 4 months later, you owe another $ 195. How unprofessional! They tried to say that they lift the carpet and look underneath and saw yellow stains as if from an animal. So not from on top, under the carpet… We did NOT have a pet… Shyla (works in the office) admitted that they had not changed the carpet in about a year before we moved in and had no record of the previous tenants or what they had possibly done to the carpet. So I am guessing that is where the small chip that was already on the counter came from also. But now we’re paying for it after only living there 6 months. They have agreed to drop $ 675 for the carpet, but now still want $ 332 for the counter on top of our deposit they kept, the late water bill, and the early turn over fee which was not included or EVER mentioned in the $ 2000 we paid to cancel our lease early. They say it was in our lease. The lease is 10 pages long with fine print. The professional thing to do would be to tell us in person also, especially when we paid and tried to settle everything all at once up front before moving out. They claim they have emailed us numerous times, (no emails in either of our inbox or spams), no phone calls received ever, no letters until Oct 12^th stating if we do not pay in full by this Friday, they are going to collections. Why were we never told about any of this when we called over a month later, possibly even in August? FOUR months later they are trying to slam us with all of this.
They are crooks, extremely unprofessional, and deceiving. Look at other reviews and all the other unhappy tenants. It is a shame because the property itself is nice. I have never dealt with anything like this before from another complex, very disappointing and frustrating.
NOT WORTH THE $ 1325 IN RENT PLUS $ 160+/- FOR WATER EACH MONTH FOR A 2 BEDROOM 25 MINUTES OUTSIDE THE CITY LIMITS OF DENVER. They will probably keep your deposit and charge you $ 1000 upon move out also. Think carefully.

My husband and I just moved out of the Vintage at Highland Hills & made sure that every square foot of the Apartment we lived in was spotless before we moved out. We on hands and knees cleaned everything ourselves, patched holes from pictures we hung on the walls, matched the paint color of the walls & painted every single wall in that apartment & had the carpets professionally cleaned from a company with a guarantee that the carpet was clean and deodorized or they’d come back & clean it for free again. Yet upon moving out I called on a Saturday to have a walk through with apartment staff on Sunday, Much to my dismay they only do walk through a MON.-FRI. During operations hours (PAY ATTENTION TO THIS PEOPLE) My lease was up on that Sunday, therefore I did not have the opportunity to do a walk through with the staff. I thought for sure everything will be fine because I did literally everything I could have possibly done to make sure that apartment was in NICER condition than when we even moved in, RIGHT? WRONG!!! Pay attention when u sign your lease people, there is a part in the contract that if u live there less than a year there is a $ 100+ painting fee (so don’t bother painting) & a $ 100+ fee for cleaning (so don’t get on your hands and knees and clean) We also left our valet trash can in the apartment panty, which they say wasn’t there & charged me $ 50 for a trash can, a F ing TRASHCAN for their valet trash service that they make people pay for, yet your trash doesn’t even always get picked up!!! Ridiculous!!! I would not recommend wasting your money on this place, they literally robbed my husband & I for out $$$$!!! Luckily I live in a house now & hopefully will never step foot in another overcharging, low grade appliance, highway robbery establishment like this again!!!

Just like the others for low ratings, I would not even give a star! The management here they are nice, but they will never work with partial payments if you’re a few days late! You automatically get an attorney fee of $ 300 on top of $ 5 a day that you’re late! We originally got the wrong apt and were forced to sign for the one we had. They were suppose to come fix our carpet that showed the seam, we have a copy of their paperwork and it shows they completed it. False! We moved our furniture around and no one showed up! Parking is horrible I had to park up front where visitors park. The only good things they have are the dog park, the park in the front, and the heated pool! They are way overpriced and for them it is «business!»

I have been waiting to do this review as to gather all the nonsense that goes in here. So to start, this place is ridiculously expensive, NOT WORTH THE PRICE AT ALL. When we first moved in (January) it was freezing ALL THE TIME, we called the maintenance line after hours after we noticed it was blowing cold air, and we were told to turn on our gas fireplace and they never came to check it! So if you like freezing this might be a place for you. Next, the parking lot is outrageous never any parking!!! And in the winter it’s like an ice rink! Thick ice every where they never salt or make extra effort to get rid of the ice until it’s already warming up and melting itself, I was six months pregnant in the winter, thank god I didn’t slip and fall! They re did their Parking lot and proceeded to take even MORE parking spaces away! Outrageous! Our rent went up about 100 after we resigned. The drafts from the windows are so crazy we put a sheet up to try and keep what little warmth we had in, and the whole sheet was like a big balloon. You can hear EVERYTHING! From the guys stomping upstairs to the people’s dog two doors down yapping for hours! But the turning point for us was when a new neighbor downstairs moved in, she had a dog that barked and howled ALLLLLL day. Locked up underneath our bedroom, where my 4 month old son (tried to) sleep. When I called to complain, the lady in the office said IT WAS HER DOG, that she just moved in. NOTHING was done about this, I called an additional two times and spoke with two different ladies and still that dog HOWLED all day! And finally a left a damn nasty note on her door, management or not! The ONLY thing I liked about this place was our closet, other then that I wish we never moved here!

I currently live here and everything that is posted in reviews that have 1 star (I would not give any stars because it’s that bad) is absolutely true. Water bills are extremely high. Parking is a mess; 9 out of 10 times if you get home after 8pm the only spots left are the ones in the park. Neighbors are loud and don’t give a crap. The actual apartments are extremely drafty. And the reviews that said they use an aqua heater is absolutely true. Shower gets really hot (scolding hot) and then goes cold. And because it uses the water as your heater there’s not enough to use on you or your family. Always cold in the apartment! Yes, they did raise my rent by a couple hundred. And now if you want to go month to month tack on $ 500 more on top of your rent! Oh, and on top of that, they actually do a disservice by towing away your car if anything is wrong with it. Management doesn’t even attempt to call you, even if you have your car on file with them. That’s an extra $ 240 to get your car. They don’t care. All they want is your money. This complex is old and WAY over priced. Like all the other reviews here, I can’t wait to get out. Do yourself a favor, if your gonna pay the extremely high price here stop and look a little further north on 36 there are NEW apartment building they just built, I know because we wanted to move there but had no choice because they weren’t ready when our lease was up. If you’re gonna pay, might as well pay for something new. Right?
If you don’t believe me or the other reviews here just call them and ask about the details in the reviews.

The staff were great. Very helpful and courteous.
The heating bills were really high in the winter. We moved out.

The only thing good about this place is the nice gals in the office and it proximity to the highway & park n ride. Parking is a horrible, neighbors are a total nightmare. In general, they are rude, loud and have no respect for others. They are out on their balcony banging around til all hours during the week, tv surround sound so loud you butt vibrates through the sofa, leaving dogs out on the balcony to cry and bark, tv so loud you can tell what they are watching, yelling in the concrete stairwells late at night, having sex in the jacuzzi (even saw a man masturbating in there once), foul language & booze & pot in the pool area. Was treated like crap by one of maintenance men who was supposed to be helping me. When I spoke to his boss, I was to it was probably a language barrier. Umm, I grew up around people speaking different languages and that’s sooo not what that was. Count on rent going up all the time with no real improvements. I will be paying extra to get out of my lease early. I CAN NOT wait to be gone. If you are looking for a nice place to live surrounded by polite professional people this IS NOT the place for you.

I moved out a couple months ago. The only thing I liked about this place was the location. Close to downtown and Boulder by just taking 36. I have many complains about this place. First, the rent is way too high. When I first went to do the application the apartment was about 1,000 then when I went to sign the lease the apartment the rent went up 200 bucks. Second, the appliances were outdated. I didn’t like the carpet, it looked like it has little bugs in them. Talking about bugs, there were lots and lots of spiders in the year I lived there. Ew!!! And I kept my apartment all the time since I had a baby a few months back. The wall paint was really easy to scratch. Meaning if I scratched the wall with my fingernail it would leave a mark that I couldn’t take out by just cleaning it with a rag. So I had to re paint once I moved out, so I won’t get charged. I’m sure they do that on purpose. Third The staff office was very rude all the time I interacted with them,
Any of them, no one in particular. One of many examples: I got an orange sticker on my Car saying that it wax gonna be towed. I called to ask why she said this wasn’t a storage place. Rude!!! I happened to park my car in the same spot for about a week after work everyday. The car was running obviously so I’m not sure why it was gonna get towed. Stupid huh? Fourth, they have the worst water company in Colorado and I’ve lived in Denver, aurora, centennial, Longmont. For a 2 bedroom and only me and my husband lived there with my 5 month old we were paying about 150 – 180 a month. Crazy huh? And the water pressure was very bad and for some reason the hot water was extremely hot. When taking a shower it would be hot then extremely hot then cold all in one shower. Hated it!

I had a great experience working with this business! The apartment homes are beautiful, nice staff and Amy is fantastic! We are neighboring businesses and she has stopped into my business too! Real personable and fun team of staff!

The other reviews on here must be fake. Go to any other apartment rating site or even google and the reviews will be overwhelmingly bad. Why? Management. These people are rude, unfriendly, pushy, and incredibly stupid. I wish I had taken everyone else’s advice. Honestly, I thought people were overexaggerating. The apartments themselves are alright. Electric bill in the summer was insane (almost $ 300/​month, no joke! No excessive use) due to horrible insulation. Parking is a nuisance. Total rip off though. Dont go month to month either! They raise it $ 200 a month! Honestly dealing with
these people has been a giant waste of time! They also have no qualms about calling you at work and then get insanely aggressive if you aren’t able to talk. The lady told me her job was more important and she needed to ask me some stupid question. I am counting down the days until we move out! Although I’m sure they’ll give us some ridiculous fees. It’s very worth it though to finally be out!!!

I’ve lived here for four months, and I actually really like it. This has been my first experience living in a complex– previously I’ve had individual landlords and I really enjoyed that. I fully expected to hate complex living, but I’ve had nothing but a great experience here. I’ll break it down by what I like/​dislike:
Apartment:
Like:
Really fluffy carpet. Like, really fluffy. Everyone that comes over comments on how plush it is.
Tan walls, crown and base molding, nice colored kitchen cabinets.
HUGE soaking tub. Love that.
Two doors to my patio.
Just really nice quality overall.
Dislike:
Older appliances. I wish they would update them.
Blinds on windows are not great quality.
Neighbors:
Seem to be mostly families and young professionals. Everyone I have met is super friendly. Not much noise from close apartments, except I can sometimes hear the people above me banging around. But it’s not too loud or distracting.
Area:
I LOVE this area. We’re right by 36, but it is really safe and I’ve never seen randoms wandering around.
Staff:
I’ve only had good experiences with the staff. They’ve always been friendly and professional, even on the phone.
Maintenance:
I’ve had 3 problems since I moved in: A/​C didn’t work, Ice Maker broke (my fault), and the outlets around the kitchen stopped working. In each case, I called the main line and someone came to fix it within 24 hours. It was always while I was at work, too, which was nice because I don’t have to wait around for them.
Parking:
More than adequate. If I get home past 8, I have to park a bit further away, but its never more than a minute from my apartment and it’s always still in the complex. I’d take parking a bit further away over not having parking at all any day.
Price:
It’s an expensive place to live. The water/​trash stuff is ridiculous. I mean, there is a dumpster like 20 steps from my door, I don’t really want to pay someone to come pick it up every night. And they tack on these ‘service fees’ to your water/​trash bill each month which add up to almost $ 10 which is completely unnecessary. They charge me $ 30 a month for my cat, which I guess is pretty standard, but I wish they would charge less for cats because they don’t really do anything.
Overall:
I really like this complex. I’m moving to Texas next summer and I’ll be really sad to leave. I have been really impressed with everything (except price) and the apartment is really high quality.

I lived here for a year. My overall assessment of the facility is positive. The rental costs are reasonable & the location seems to be in a safe area. I walk the adjacent City Center Park daily. The staff, while it has completely changed since we moved in, is courteous, helpful, & capable. The pool/​hot-​tub is open year-​round; it is clean & well-​maintained. The maintenance staff is timely & efficient.
We live on the 2^nd floor & our upstairs neighbors are discourteous, noisy, & they smoke. Speaking of smoking: My neighbors above, below, & to the left of me are smokers. This odor drives us from our balcony & it wafts in the open windows. I would like to see the grounds «smoke free.»
The stairways are enclosed to avoid walking in inclement weather — which is nice. The downside is our noisy upstairs neighbors stomping and talking in above normal decibels outside the master bedroom window at 3:00AM!
I despise the putrid, stale smell of cigarette smoke; This & the noise from the upstairs neighbors, has driven me to seek a different apartment complex.