Panda House

I don’t know how everyone else leaving reviews could possibly be eating at the same place i am. This has to be THE WORST Chinese I’ve ever had in my life. We ordered a pu pu platter, pork fried rice, crab rangoons and general tso’s chicken. There is absolutely no flavor in anything at all!
We asked for the general tso’s to be extra crispy. It came soggy, undercooked, room temperature, with no spice or heat at all. It was also RED.
Chicken Wings were flavorless and overcooked. Spare ribs were burnt and charred. Chicken fingers and shrimp were way undercooked and completely mush. Everything was TINY. The pork fried rice had nothing in the entire large order but plain rice with about 5 pea sized pieces of pork. No veggies in it at all.
It all went into the trash. Not even edible.

Decent food and good size portions. Waitress was a little off her game as we kept having to ask a couple of times for certain things.

Worst customer service ever! Had delivery and food was missing from the orders. Called to inform them and have the driver come back around with the food later and was told that could not happen. Spoke to the manager who actually asked us to come pick it up ourselves. I’ve worked in the restaurant business before and we never treated our customers like that, if we made a mistake we would own up to it and fix it.

Great food but aweful customer service. They do not know how to treat their customers. They were rude on the phone and even in person. So sad to feel this way because the food is delicious.

I’ve tried something different every time of my past 5 visits and have loved everything. It’s very fresh and food comes out quickly. The duck sauce is also made in house and is very good, not those cheap packets that taste like plastic. The inside décor doesn’t show for what their food is, looks dirty and old but the food is amazing and prices are great!

My family were regulars and enjoyed the meals quite often. They do have some consistency issues; sometimes you get a great meal and others its edible but only enjoyable because you didn’t have to cook. Their General Tso’s is more Hawaiian Style, which is disappointing.
Unfortunately, their customer service is severely lacking. One driver smoked while delivering the food and asked if I had any cigarettes he could have. The last time, the meal was supposed to be delivered in 45 minutes but actually delivered an hour an a half later. The food was cold and had to be microwaved. I called about it after we ate and they said they would come and pick it up and refund my money. I said that we had already ate the food and they offered %50 discount but if I wanted to speak with the manager I might only get a %10 percent discount since we ate the food. A few minutes later, the delivery driver called accusing us of stealing food since we didn’t want to pay for it. He actually said «Why would you take the food if you had no intention of paying for it?»
We will not be returning.

All the charms you’d expect from a Chinese restaurant in Westfield. Empty fish tank with green shit all over the glass adds to the ambiance. Used to be magical, seems like things have changed a bit, but still decent.

Best in Westfield, definitely nowhere near best in Western MA. I work at a business nearby and we get takeout fairly often from here. Typical lunch/​dinner special prices. Food is on time and tastes great. I have eaten inside once, and will never again. The restaurant has that thick smoke filled air of cooking food and is highly unpleasant to breathe.
Great Takeout. Terrible in-​house dining.

It’s the same quality as the Chinese food at the food court at most malls.
Fast ok tasting Chinese food. The food I got was all ready made so i choose my entrees and I was In and out in 5 minutes.

this place is the dirtiest chinese restaurant ive ever seen, dust, grease and grim all over the walls, a sad and dirty fish tank. I have this theory that if the dining room is this dirty im scared of what the kitchen looks like,… walked in and then walked right back out. I dont care if everyone says your foods great, im all set

The chicken fingers were great and I liked the fried rice. Will return for more with my family. Truly satisfied.

I didn’t expect much when I ordered some take-​out for my daughter & myself. My instinct was way off.
We ordered two dinner specials… and our customary small order of crab rangoon for the ride home… or in this case back to the hotel we were staying at.
THE BEST RANGOON I HAVE EVER HAD! I eat a lot of Chinese food… i mean a lot of Chinese… and these were fantastic. Summary:
Chicken Wings — mild flavor… not crispy… which I like
Boneless Ribs — very nice… slight char… which I like
Pork Fr. Rice — very good… not great but good
Egg Roll — good… not great but good
Hunan Pork — fantastic
Unassuming strip mall setting… don’t be fooled… great food inside.

Food was really good. General Tso’s was actually spicy which is nice because most places aren’t. Everything had good flavor. Prices were decent. Service was fast. Atmosphere was casual, nothing special. Will definitely be back for done in and take out.