Jiffy Lube

Such great service! Everybody was so friendly, from the woman who answered my call, the man who greeted me, and the woman who checked me out. She was so kind as to search for a $ 15 off coupon for me on my phone. Also, I don’t know what oils I’ve been using but they filled my baby up with a synthetic oil that will allow me to go 7500 miles before the next change. Woohoo! Fantastic service.

I can’t believe this establishment is getting my first Unilocal review EVER. But I’m highly disappointed because I didn’t even get a chance to experience how good or bad their service is? Why not? Oh because they apparently close before their posted hours of 7am-​7pm. My piece of junk car’s oil light came on while I was driving through inglewood on my way home. Immediately I google map to see which jiffy lube was closest to my location. I had just gotten off from work and it was 6:37 pm at this point. The closest jiffy lube to me was this location and it was 8 minutes away. I sped through traffic to get here before they closed. I pulled up at 6:44 and there was no line. The service technician walked up to me and greeted as they usually do and I asked are y’all still doing oil changes and he told me that they were just finishing up their last one. I’m looking at him pitifully with the «come on y’all ain’t got nobody in there can’t you just help a brother out and give give me a quick damn oil change?!» look and he just proceeds to go about his business. I’m so pissed because I rushed to get here when I could’ve probably went in another direction to another establishment that would’ve appreciated my business and saw that I was in quick desperate need. This particular jiffy lube won’t EVER have to worry about seeing me again. I don’t care if my car gets down to walking on crunches. And it’s such a shame because I work right down the street from this location and would have been a repeat customer.

This is my go to Jiffy Lube now that I have moved back to LA. Every time I pull-​up I get greeted so cheerfully, it’s great! I’m here today for my regular oil change and Frankie was my attendant. He has helped me before in the past and he is always so friendly and not pushy which I super appreciate. He tells you what you need, what would be helpful, and let’s you know what is recommended. He explained everything to me quickly and now I’m just sitting here waiting as I watch my windows get cleaned :)
Another happy experience at the jiffy Lube on Manchester and Sepulveda!

Pulled my car into the gas station over to the service area I was immediately greeted by an associate (Marvin) he was very polite and professional. Along with the remainder of the staff here at this location everyone was courteous and interacted with customers like actual people, not like they were herding cattle (ex going thru the motions).

I made the mistake of getting my oil changed here. The oil was overfilled and spilling on to my engine. I went back to have it redone and asked for a refund but wasn’t given one. In fact, I was billed a second time for coming back but refused to pay.

Quick fast and easy, come in before noon to avoid long waits. Check in on Unilocal and get 10% off. 24.99 for a basic 4 cyl oil change, the top off fluids, vacuum your car and wipe your windows inside and out… awesome!
BUT BEWARE! My second visit a different service writer wrote me up and had a dirty air filter in his hand and tried to up sale me. He had said my air filter was dirty and told me it was 24.99 for a new air filter, and was not even the right type of air filter. I knew my filter was good because I changed it myself, So pretty much they were going to get my 24.99+tax and not do anything because my filter was good. I forgot this service advisor’s name but I will come back and definitely put it on my review. So 3 stars because they do a good job but that arrive advisor was shady a/​f.

Did what the Unilocal coupon showed to do for the check in discount and they didn’t accept it. Cashier said it wasn’t valid. Still confused as to why they would offer something and not validate it when the customer is trying to use it. The service was quick about 30 – 40 mins for a busy Saturday morning.

I definitely wouldn’t recommend this place. I’ve had an oil change done in January of this year and come to find out, when I did my oil change in March at this Westchester location, the Burbank location had overtorqued and rounded out my oil drain plug. So now needing another oil change, what the Burbank Jiffy Lube location damaged and Westchester location tried to fix but only exacerbated the situation, the end result is that the drain pan will need to be changed because they cannot save the drain plug. Dealer quoted me $ 400 & second estimate came in at $ 300. I have no choice but to go with the $ 300 quote.
So i filed a complaint w JL corporate. A day later a customer resolution guy calls me and ask if i can get a hold of the old oil pan. Thye want to check it out. So i went to the mechanic and searched several trash bins but no luck. I called the guy back to advise and havent heard from him in about a week.

The business commented after my post about the sales reps being «honest»… I drive a 2010 Honda Civic. It doesn’t need synthetic, and if it did, everyone else at every Jiffy Lube that I’ve ever gone to since I bought my car in 2010 has lied to me. I stand by my «GTFOH»

Sunday morning errands — found place on Unilocal.In and out less than 30 minutes, had oil change.
Service was very friendly and efficient. Did not feel pressure to buy extras. Did explain other items that I may want to do.
Did not get treated any different when I said no.
Had coupon that they had a problem locating it in the system. Manager honored the coupon with no problem.
I will be back — Thank you

I came here after my place at the Playa Vista Car Wash was eliminated. This place was OK, but I did feel a bit hustled to purchase additional things beyond the cost of the oil change. At my other place, the oil change was about $ 34, and it included a full car wash which was a real bonus.
The reason I liked my other place is I never felt like I was pushed into doing anything. They were very honest, if I really needed something, they would let me know. I felt the Jiffy Lube is a commission based service, sort of like taking my car to the dealership which I never do.
Maybe I need to find a good reliable honest mechanic.

Quick easy honest service on 3÷3÷16. The manager and employee that worked on my car were super courteous, and very fast and did a great job! They even showed me everything they did to my car. The cost was affordable and I had found a coupon on Unilocal!I had originally gone to a JL in Sherman Oaks and those Einsteins said they didn’t know what kind of oil to put in my car (it’s on the oil cap top ding ding!) their service was horrid so I told them to stop and decided to go to another location and happen to be in the area for work so I stopped in at this location and received the best service ever! What a difference a little customer service, knowledge and a friendly smile make! Kudos to these guys I hope they get recognized by their management soon!!!

Fast service. Friendly staff. Answered my questions and explained the Maintence issues with my car in a way I could understand.

First time attending this jiffy lube location. Jasmin and Thomas both had great customer service! The wait time was even better. It didn’t take longer than 35 minutes on Saturday!
I will definitely be coming back!

Jiffy Lube! Jiffy Lube! Step right up, into a world where definitive answers do not exist and where you’ll be hustled to have your car rebuilt — one piece at a time.
Want your oil changed? No problem. It’ll be $ 42.99. Except that won’t be the real price. The real one will be divulged to you in secret at a later time and place.
Did you bring a coupon? No problem. Because the ‘secret price’ will do your coupon better by a penny or more. Guess I shouldn’t have bothered clipping it.
Please note that I am not commenting on the quality of the actual oil change. What I am referring to (and I should probably put it in all caps but they give me a headache) is that Jiffy Lube is a scam, a sham, a two-​bit ponzi sceme. They do business as if each and every customer is an idiot-​moron!
I know that I’m not an idiot-​moron and am pretty certain that you’re not, either. So let’s all stand up for ourselves and KEEP AWAY FROM JIFFY LUBE and the slime it oozes. Although it nauseates to quote Nancy Reagan, Just Say No.

First time customer at this location. After my experience, I’d give them 5 stars, hands down.
Came in on a Sunday morning for a service. Was greeted immediately by one of the associates. Boom, 1 star. Not to mention they showed me where everything was — restroom, coffee, etc. Boom, 2 stars. Then they called me over to review what I needed to get done with explanation. At this point, I was waiting for them to tell me I needed this and that, like the other locations I’ve been to have done in the past. Nope, not this location. They were upfront, honest and said I just needed this and that and explained why. Boom, 3 stars. They were also super friendly and funny too. Boom, 4 stars.
And last, but not least, they were quick. Like, 0 to 100 REAL quick. Boom, brap, bam, wha-​pah. 5 stars.
There was no bullshit involved in my experience. Nothing but the best customer service and experience I’ve had. But don’t take my word for it, check it out for yourselves.

This place has thorough employees that actually do the point checks they say they do. Very impressed. They even brought to my attention I had been riding around with no air filter because last place I went forgot to put it in.
For that alone and the fact they went over everything they checked and topped off fluid I gave the guy a tip.
And when I went there was a deal on my oil change and I have a SUV.
Good job guys

This place sucks… they took/​stole my spare cell phone charger and my earphones and then lost the air plugs/​caps from my two back tires. I called and talked to manager to complain and he said he’d check the video and would call me back…1 week later and no call. I called back and they said they’d call back and nothing. Its been over a month now and I’m pretty sure they’re not planning on calling back. The stuff they stole and lost is not very expensive but it’s the principal. On top of that they left a message in my car when they took out the air filter from my glove box and they went through other things in my car that were in areas they had no business in. Dont trust these thiefs!!!
Never going to any jiffy lube again.

I needed an inspection on my car, so here I came. I pulled up to the place, and a service worker immediately came to my car to ask what I needed. I told her, and she directed me to the mechanic that would take care of me. The mechanic kindly told me the inspection would take about 15 minutes, so I walked inside to the lobby. The customer service representative there was very friendly and professional. I helped myself to some much needed coffee, which came complementary.
Sure enough, the inspection was done in 15 minutes. I was glad to find that nothing was wrong with my car, except that I need to replace the rear tires. I will take care of that tomorrow.
Great customer service, fast and efficient service.

Great service ! Sergio was helpful and helped me understand what was needed to service my car. He also took the time to explain what would be done with my car.
I will continue to bring my car to This location to be serviced.