LAcarGUY Body Shop

LA Car Guy Body Shop is the place to go in Los Angeles for A1 body repair work. They have a professional staff who understands what a car means to a person. Jack and Lilly at the Inglewood location really took care of my car and emailed me progress every step of the way. I am so impressed!

This is my second visit to see Jack for body and paint service on my 2013 Subaru Crosstrek. In this particular case my side view mirror cover was damaged and needed to be repainted. I asked Jack when I could expect the mirror cover and the next thing I see is a photo of the mirror cover, painted and completed. Once again I can’t say enough about the great service here as well as the friendly staff. I highly recommend this service center. Daniel M.

LA car guy has repaired my vehicle on two separate occasions and each time — they were awesome! The customer service was great, the young lady at the receptionist desk is very polite, friendly and helpful. Genevieve and Fernando were awesome as well! Genevieve is such a nice pleasant person to talk to and she kept me informed on my vehicle’s progress throughout the entire time. In fact my vehicle was complete a few days before the estimated date. I would refer LA Car Guy to anyone needing their vehicle repaired!!!

Took my car here after an accident and the customer service was great. The insurance company dragged their feet with everything, so there was a lot of waiting for me and LAcarGUY. However, Genevive was very helpful and communicative throughout the entire process. We could count on her to get back to us when we had a question and follow up when she said she would. They even helped take care of a secondary issue that came up with the car while it was being detailed and went the extra step to help us out.

Took my Lexus in for repair on 11÷24÷15 and did not get my car back until the first week of Jan. 16. They updated the quote which was fine, then my insurance dragged their feet. LA car Guy had me do the calling to the insurance company to get addl quote approved. Then after the repair was done, they submitted another quote for an addl amount. Then I had to track down my insurance company down to pay that. At that point, my car rental allowance went over and I was asked to pay an addl $ for my rental car. In addition, I gave my car to the body shop with ¹⁄₃ tank of gas and when I got it back it below the empty line. They didn’t even go over the car with me at the end when I picked it up. They just said here is the key and helped me move my car seats in. I had a bad feeling from the minute I pulled in and wish I had listened to my gut.

Filed a comprehensive claim through my AAA auto insurance for damage to my rear brake line, bumper and right wheel well. I live in Santa Monica and had the initial estimate done at the LAcarGUY ‘estimate’ shop attached to the Lexus of Santa Monica Dealership. They told me they had an initial estimate within 24 hours, and had my AAA claims rep come and sign off. My Lexus was then towed to the actual LAcarGUY body shop in Inglewood.
It took 10 days (6 business days) for LAcarGUY to produce an actual written estimate, which is unacceptable. I was called only one time by LAcarGUY, when my vehicle arrived at their Inglewood location on 12÷18÷15. The written estimate came to me on Monday 12÷28÷15, which I approved to begin work immediately.
The vehicle completion date was for 1÷5÷16. I called 6 times from 12÷18÷15 to 1÷5÷16 to check on my vehicle and my rep Genevieve told me on 3 separate occasions she would be calling me and emailing me every Tuesday with updates about my car. It is Friday 1÷8÷16 and I have never received one email or phone from Genevieve, and I still do not have possession of my vehicle. I confirmed my email and phone number with Genevieve.
When I inquired about why my vehicle was not ready on the completion date of Tuesday 1÷5÷16, I was told the rain had slowed them down.
Fernando guaranteed me that I would be driving off in my vehicle on Thursday 1÷7÷16, and that they had called the flat bed tow truck (at 1:46pm) to come take my car back to the Lexus of Santa Monica Dealership, but informed me that they were getting an error message on my dashboard about my headlights during the final quality control inspection. Fernando informed me that they had done all they could do and could not get the error message to go away so they wanted Lexus of Santa Monica to check it out before I picked it up.
At 5pm I contacted my rep at Lexus of Santa Monica, to inquire if they had inspected the vehicle. They told me they had not yet received the vehicle.
At 5:29pm my LOSM rep let me know the vehicle had just arrived and that they would inspect it today, Friday 1÷8÷16. LOSM just called and let me know that LAcarGUY had broken a sensor and did not repair it, so Lexus of Santa Monica repaired it free of charge.
LAcarGUy had possession of my vehicle for 21 days. They made repairs on the vehicle for 12 days. This is an unacceptable amount of time. I have had Harry’s Auto Collision work on AAA claims twice for me, and come nowhere near this amount of time.
I am extremely unsatisfied with their lack of professionalism, customer contact and care, and time allotted for repairing a vehicle.
I have been paying for a car rental from the Enterprise office inside of Lexus of Santa Monica for 21 days @ $ 30/​day. My deductible for the claim is $ 250, and because of LAcarGUYS lack of performance time. I now also owe $ 630 to Enterprise.
What should have cost me max $ 600 (deductible and car rental), is now costing me almost $ 1,000.
I advise all consumers to use any other auto body shop in the LA county area. I advise Lexus of Santa Monica to discontinue business with LAcarGUY, since their reputation is now also sacrificed. I advise AAA Auto Club to discontinue LAcarGUY as a AAA approved auto body shop.
LAcarGUY is nowhere near AAA standards of customer care and service. I have escalated this issue to management at AAA, and will being doing the same at Lexus of Santa Monica.

Back in November I was involved in an accident and I never thought my Toyota Highlander would never look the same, but thanks to Jack and Lili at LA Car Guy, my car looks brand new again. It’s always stressful dealing with repairs and insurance companies after an accident, but the staff there helped me out a lot. All I did was drop my car off at their shop. From there they evaluated the damage, called my insurance company to come out and evaluate the car, and they negotiated with my insurance company directly to come up with the best price estimate for the repairs. They wasted no time to get down to business, and they finished working on my car quickly and efficiently. Lili kept me updated on a daily basis on the repair progress, and never hesitated to answer any of my questions. I normally don’t do reviews on Unilocal,but LA Car Guy and their amazing staff definitely deserves some credit for the work they did for me. This is definitely my number one go to spot from now on.

I was referred to this body shop from Pacific Audi after I was involved in a fairly major car accident. I was working with Mirella and Rick and they both were responsive which is nice after finding out that my beloved Audi was totaled.
My biggest piece of advice is to really understand what the storage and dismantle fees are. I ended up getting a big offer on my car so we didn’t go through Progressive and when we towed it out of there to another shop I had to cover all the fees.
Overall it was a pretty good experience, I didn’t end up getting any work done so I can only speak on behalf of the staff and they all were really great to work with! I would trust them with my next vehicle.

My baby got banged up pretty bad so I was given a list if shops by my insurance company. I selected LACarGuy because of my past auto buying experience with them.
I must say it was not let down. All of the staff were polite and professional and kept me informed throughout the process. Now my baby is fixed she looks just like she did the day I took her home LACarGuy Body shop did an amazing job.

I was in my first accident a couple weeks ago. A guy changed lanes right into me. I had no idea about the processes and how to get everything done right. Luckily, I had bought my Jetta Sportwagen at a LACARGUYS dealership and they reccomended the LAcarGUY body shop. They were very helpful.
First the customer service there was great. everyone was very nice and professional. Genevieve sent me emails every couple days to let me know where my car was in the process of getting fixed. It made me feel like I was their only customer. Then Jack helped in a huge way working with my Geico estimator. LAcarGUYS had bought some parts for the damage that they used and cost more than originally estimated. Geico wanted them to take them out and put parts they could get for cheaper. Jack went to bat to keep the better parts in there. Geico wasn’t budging so Jack and LAcarGuy Body Shop left them in there and ate the difference of what they paid and what Geico would pay them. They didn’t want their repairs and name on low budget parts.
As for the car, you would never know the front left was slammed and busted up. it looks like new and drives the same. And they back their service with a lifetime warranty!
If you have been in an accident, go here. Made the experience much easier to get through.

The first time I took my car here after a hit and run (yes! Who does that?! Still stalking for the white charger that did this!) — and LA Car Guy was recommended by my insurance company. They did a terrific job. I am pretty picky about my car, so to pass my inspection is critical.
Fast forward to this past week when someone rear ended me on the 10 freeway. Back to the shop. This time though, I came to pick up the car as instructed only to find a nice new nick on the bumper !!! They restored the bumper and painted it but one of the mechanics who drove my baby (Audi A6) decided to not be careful and put a new ding in it. Unacceptable. So now I have to take the car back to them again to fix (at their expense plus car rental), so I’m completely unsatisfied. I’ve told my insurance company as well. Side note-​I noticed my radio station was changed to a station I would never listen to. Do you really need to listen to music while repairing my bumper??? Or were you driving it??? C’mon man. Seriously.

I would highly recommended La car guy very helpful and super friendly. The facility is also very nice. I really like how Connie kept me up to date on what was being done to my car. I was very satisfied on the work of my car and got it back on the date they would have it ready. Thank you Connie for your help! LA CAR GUY for the exceptional work! Highly recommend.

Amazingly fast and very friendly, Lilly and Fernando both were more than helpful. No fuss, no having to go back and forth. Easiest body repair I’ve ever dealt with in LA. Dropped my car at the dealership, they took it to the body shop, and they in turn took it to the repair facility. Then when it was done, they sent it back to the dealership, and let me drop off my rental with them. I couldn’t have asked for a better experience.

LAcarGUY’s exceptional level of service and quality of repairs greatly alleviated my stress following an accident with a hardly 2-​month-​old car. While I hope I won’t need a body shop again anytime soon, I would highly recommend this business to anyone who does.
Theresa, the representative with whom I worked, was superb. She was highly communicative, providing frequent and thorough updates on the progress of my car’s repairs.
Perhaps most importantly, however, Theresa seemed to genuinely care about restoring my car to like new condition. I felt she worked constantly on my behalf to ensure the repairs were done to the highest standards. (For example, she took the time to convince my insurance company it was better to replace certain parts rather than repair them, and she personally inspected the paint job to my replacement parts to ensure it was the closest possible match to my car’s original paint.)
When the repairs were completed, the car was indistinguishable from the one I drove off of the dealer’s lot a few weeks prior. (Even a center console rattle that had developed before the accident was eliminated.)
Theresa and the rest of the LAcarGUY team were kind, professional, and helpful in their process, and they delivered practically perfect results. I couldn’t ask for anything more.

I had some damage to my 2001 Porsche 996. Additionally, I wanted some upgrades done. All work was done professionally, on time, and on budget.
My customer service representative, Connie, was extremely polite and knowledgeable. I can’t recommend this shop highly enough!

I am very pleased with my experience at LA car guy! I worked with Jack and he was very informative and accommodating. The repair was well done and looks like new. I will be taking my car there in the future if needed!

My experience with LA Car Guy Body shop was frustrating and I do not feel I got what I paid for.
The person that rear ended me paid out of pocket to fix my car so I got multiple quotes from multiple places. After gauging the range of my quotes I decided to go with LA Car Guy since they were the same mid range quote. The fact that I paid and not an insurance seemed to be the determining factor here. Without being able to rack up the price by gouging the insurance company I feel I got less than the bare basics of service.
The person giving the quote wrote me up an estimate and said that the bumper skin was damaged and that it was a simple job and should only take a day or two, tops. (This was a Saturday)
I brought my car in that Monday and when I called Tuesday to check status, I was told it would be done Friday, (4 days after the quote promised) they would call me to pick it up.
Friday came, and when I hadn’t heard from them mid day I called them. I was then told it would be done by noon on tomorrow. (Saturday)
Sat I went in, told them I was there and proceeded to wait. Waited, waited and waited till 20 min later someone came over to me and asked «who told you that your car was ready?» And Of course that person was not there that day.
They called me Monday morning apologizing for the mix up and ASSURED me that my car would be done end of day Monday, so i showed up after work to pick up my car only to find that they had indeed painted my bumper put it back on (if they even took it off at all to fix it) BUT the bumper was noticeably still pushed in.
I rejected the work, they again apologized and proceeded to assign the blame to the other workers around their shop, and one again promised it would be done THE next day.
Tuesday (the next day) I showed up to pick up my car again which was simi-​fixed. The bumper was painted and was aligned properly but they pointed out a larger than normal gap where the corner panel meets the bumper and said that in the crash the plastic had be stretched and would never fit perfect. Well that’s fine if I had not paid for a brand new bumper skin which was stated in my quote, and NOT to have my old bumper to be reconditioned!
I had had enough, after more than a week and nothing but excuses, and incompetence, I figured that since that bumper looked good enough and I had already returned my rental car I decided to cut my losses and take the car as it was.
Throughout this entire experience I never asked for anything unreasonable. I simply kept telling them just do what you quoted!
I will never go back there.

Extremely unprofessional. Was referred there several times since they also own the dealership where I got my car. First time had to drive all the way there just for an estimate, which was out of line, also the completion timeframe offered was too long. I opted out for another body shop which did all the repairs much cheaper and faster. Just got referred there again (I didn‘t know it‘s them) so I called and asked for an estimate for a very simple job. Unprofessional phone reps refused to help even when I asked to speak to a service manager. After quite a bit of persuasion I got transferred to a lady who said she is a head of the body shop and then she hung up the phone when I asked for a price for a simple a specific job. I really don‘t see why I have to drive for an hour and a half to know the price for replacing a simple part. It‘s pretty standard. The place looks like a ripoff and I had a very unpleasant experience with the reception and body shop manager. I wouldn‘t trust them with my car.
So I had to call another body shop, got the price, dropped my car there, will pick up tomorrow. Glad there are plenty of places who treat their customers right and do a great job. LA Car Guy is not one of them.

I’m between 4 & 5 stars. Let’s start with this, I’d come back here to have my car worked on in a second. My experience started with Lily up front, and transitioned to Rudy Carrillo, who is the Estimator. Rudy was GREAT, really good guy.
I received consistent update calls, and Rudy kept me looped in during my entire repair process. In the end, the work that was done was everything I expected.
The only reason I’m at 4 stars is that I experienced a minor inconvenience, the alignment on my car was off after having it worked on. My steering wheel was tilted/​turned ever so slightly to the left. This was something that would have been difficult to spot upon first inspection, BUT, it still resulted in me needing to get it addresses, meaning another trip to the shop.
L.A. Car Guy Body Shop is a top notch organization, using all factory parts, and doing everything they can to address the customer as priority #1.

Not that I would ever wish upon anyone to have the misfortune to have to go to a body shop… buuuuuuut if you have to, then make sure you take your car here! I got in a minor fender bender and had to have my bumper replaced. I took my car here based on a suggestion from the dealer and got an estimate. They were able to give me an estimate quickly and it was very thorough. I brought the car back once we got the insurance worked out and the process went so smoothly. They did a great job on the repair and were super communicative throughout the process. I worked with Suzy and she was awesome. Everyone working there is so friendly & helpful. It’s a convenient location near many rental car places if you need a rental.