Avis Rent A Car

Be forewarned! We arrived here at 3 in the morning (our flight ended up being delayed 7 hours) only to be told that the would not honor our prepaid reservation through Priceline. None of the employees here seem to be able to fix this, despite the fact that when I got Avis on the phone, they explained that their corporate agreement required them to honor the reservation for 24 hours. Not much fun after the day we have already had!!!

THIS PLACE SUCKS! I wanted to use my debit card not my credit card I was informed there would be a 200.00 hold on my debit card if i used it… i was fine with that. SHE MADE NO REFERENCE TO NEEDING TO DO A BACKGROUND/​credit check in order to proceed. Next time inform me there is more being done than taking the hold and fee off of my card BEFORE you swipe.

Great customer service but lousy cars. I prepaid through Priceline and got something like 78% off for a mid size. Through some mishaps I was upgraded to a small SUV. The SUV was a Captiva which was just clunky and underpowered. I quickly returned it and drove away in a Chrysler 200 convertible. I think I’ll be returning this too, as interior lights are nonexistent and the trunk is very hard to open. I’m so frustrated with the offers, but Avis is accommodating my trade-​in (s)

The Avis Car Rental in West Palm Beach, at the airport, Turnage Rd. Gave good service, good price and good car. They honored the USAA deal of not charging for a second driver, relative who also has USAA as well as credited my return of a GPS efficiently. PIck up and return went well. The GPS did not seem to work, but they handled it well. Good job.

Literally one of the best customer service experiences I’ve ever been a part of! My wife, daughter and I had just walked about 25 minutes down from where we were staying (it was a nice day) and decided to stop in to rent a car for the rest of our trip, which was about 6 more days. We didn’t realize that my wife had left her license at a shop about 2 miles away and because it was almost closing time, we didn’t have many options. We called the other shop and they wouldn’t send someone down to Avis to drop off my wife’s license. The owner of Avis, Mona, was gracious enough to drive us down to the other shop to pick up my wife’s license so that we could rent the car. Now, this might not sound like a miraculous, one of a kind story, and I may be jaded with all of the horrible customer service experiences around DC, but everyone we encountered at this Avis really defined the term, «service with a smile». They were personable and took their time, even if we ran over «closing time». Great place, great people, great experience.