Avis Rent A Car

This Avis has nice cars but horrible customer service… first off, I called 2weeks before our arrival to see if we could be picked up from the hotel & a black man (I’m AA as well), told me,“we don’t offer that service, sorry ma’am” which was a fat lie… after thumbing a ride from our hotel to return the rental, we see a HUGE sign that reads“we will pick up & drop off”! WTH… I WILL NEVER RENT FROM THESE LAZY, NO MANNERS HAVING PEOPLE AGAIN. REGARDLESS of what sale they have going on… I’m Done…

Horrible service here. Should’ve known with our last experience from Avis but took a chance again because of the price. What a mistake!
When we arrived, the bus drops you off at your car with the keys inside but no rep to walk around your car with you. Upon exit, a guard gets your contract and walks around the car. Ours didn’t notate any damage. When I walked around there were minor paint scratches that I didn’t think we needed to worry about it.
Today I return the car and the lady is there to inspect at drop off and ready to pin the minor damage on me! She keeps telling me to «trust her» cause this is fresh damage. She says sometimes you just back into things and don’t realize you’ve done it. My wife and I stand behind our claim and they let us go, but not before the Avis rep tries to get me to sign an accident report! For what?! We had no accident! I refused on this basis.
Three lessons learned here:
1. Don’t rent with Avis! Second problem with this company. Lower price isn’t worth it. I’ll be going with Enterprise where they have great service.
2. Report all damage, however minor it may be. Avis will try to pin it on you! They aren’t concerned about you leaving with it but will pin it on you on your return!
3. If you didn’t cause the damage, don’t sign or complete an accident report. Not even to explain your side.
Don’t rent at this location or Avis AT ALL!

I’m writing this review while standing in line at the Avis office at the West Palm Beach airport. Why? Because I have PLENTY of time.
There’s three people in the office and two people working the counter and I’ve been in line for 15 minutes while the man behind the counter chats it up with the person he’s helping. Here comes a guy now who’s car won’t start. Their computers are from the 80s. Literally. They have black monitors that only display green type. Now there’s a problem with the credit card. Oops, somehow the 25 year old computer wants to charge this poor guy 6 times the quoted rate. Ugh. Jet Blue, when will you get into the car rental business?
After finally getting up to the counter at 1:00 in the morning, the guy continues to go through his schtick, trying to up-​sell me into a mustang, a GPS navigation system, and the full protection plan. Also, apparently the insurance I have already purchased through priceline isn’t showing up. My credit card has already been charged, mind you, but they are still showing me as uninsured (did I mention how old their computers are).
So he tries to recalculate my total after having messed it up once, and has to punch numbers into an adding machine without print paper, then scribble sub-​totals onto an old receipt with a sharpie and add those up long-​hand.
I used to be a preferred member at Avis when I was traveling a lot, and I travelled a lot to Palm Beach. How far they have fallen! I will never rent here again.