Sport Chalet

Love this place. When i think of new shoes for crossfit its the first place I think of.

This is a pretty quiet and mellow location. You don’t see many sport chalets around anymore. Each time I go there there’s maybe only a handful of people inside. Parking is huge because it’s in the Fallbrook mall/​area/​strip. The employees seem to like what they do, but I do get a small vibe of unhappiness. Don’t get me wrong, they know their information, but come to checkout it seems they’re always in a hurry for you to leave. Can you be more personable! Not all of them are like that though.
There’s two floors. Shoes on top. Clothes on bottom. Big selection. It always seems like I can find it cheaper somewhere else though. Power of technology.
Once again, place never seems busy, but somehow at checkout they take forever.

Dirty dirty liars! I hate when people lie to me. I was searching snowboarding boots on their web site and I found a pair that were $ 118 but priced at $ 25. I went into this store to make my purchase. They had the boot! Management couldn’t and didn’t believe that the price on line was $ 25. They were trying to tell me that the boot on line was from the year 2011 and the one in the store was the new model. THERE EXACTLY THE SAME. They also told me that they couldn’t order the boot, they didn’t have my size. Funny as I’m in there store I ordered my new snowboarding boots for $ 25. Great customer service, and thanks for making me look stupid.

Very pleased with my SCUBA class. Instructor Todd W. was professional, kind and knowledgable. He was fair and honest. The PADI Open Water coursework with Todd and David was so good I passed my boat work in Hawaii the first time with a scary German instructor, Sven. Looking forward to doing more SCUBA with Sports Chalet.

Terrible customer service. Had us waiting in line for waaaay to long while employees were busy doing nothing with only one cashier who’s register was frozen for the longest time. The fat manager was standing there doing nothing. Don’t shop here. Terrible.

Take your scuba gear to get repaired somewhere else! This place is a ripoff. We asked how much it was going to be. We were told fractions of how much it truly was. Quoted amount was $ 25-​$ 35. We were never told there were standard fees for certain services. The contract also says THEY WILL CALL U if over $ 85. Well, i received a call from San Diego sports chalet saying my gear was ready. I had to tell them that SD is 2+ hrs from where i turned my gear in — they sent it to the wrong store!
Finally i received a call my gear was at the correct store, and OH by the way, the total was $ 177.39. Thanks for the call asking me permission to work on my gear since it was over $ 85!!!
I’ll never spend another dollar at any Sports Chalet store…

The store is clean and tidy and its sports chalet so of course there is a big selection but we waited for ages for somebody to open the changing rooms for us. I just don’t understand why they would leave the place understaffed and if they are going to do that they need to leave the changing rooms unlocked

Just went there to get myself a pair of rollerblade… I wasn’t sure what my size was for the skates and the girl brought me my shoe size which was soooo tight. And she didn’t help me even wear them. I had no idea how to wear them cuz I haven’t start learning yet. The girl left me alone and didn’t do anything. So i just left without buying anything. Maybe that was a good idea to bring my trainer with me cuz the employee didn’t help at all…

Didn’t have any Blackhawks Stanley Cup gear. Yes I get it this is not Chicago but this is a National Sporting event and usually these stores have superbowl shirts etc. Is Hockey the red– headed step child of the sporting industry?

Terrrible customer service! They have several employees working but they don’t even greet you let alone ask you if you need help. I went in ready to buy a bike today and wasn’t greeted by any employees. I walked through the front of the store, through the clothes department, shoes department and bike department. I passed at least 6 employees but they were to busy talking to each other and not customers. I was in the store for about 20 minutes before leaving. I left because I work hard for my money and if I’m going to spend a few hundred dollars on one item it is going to be from a business that appreciates their customers. I made it a point to find out who the manager was. Her name was Christina. She was actually one of the people I had walked by before who was just chit chatting with another employee about personal stuff. I came to the sports chalet in la Canada (which is closer to home) after leaving and bought my bike. They provided great customer service. I’m sure la Canada appreciated the sale of $ 673 that you lost for your lack of customer service.

Horrible service. Walked thru the store and passed several employees and not once was asked if I needed help. Once I found what I was looking for it was as it every employee went missing. I will take my business elsewhere.

Jeff in the shoe department was so helpful and kind! Its very rare that you get friendly people helping you in this day and age! Thank you Jeff!

Great clean store
Had perfect customer service the staff was funny and we had a good laugh
50% addtional reduction on red tagged items
I always find a hidden gem…

My son and I wanted to purchase hand weights so we went to all of the sporting good stores we could think of. The supply and demand are apparently high on 10 and 15 pound hand weights (some of the stores only had one 15 pound weight) and we just couldn’t believe that a simple purchase was going to turn into a hunting expedition.
Then we entered into Sport Chalet. They had like 5 different brands of hand weights to choose from plus an environmentally friendly brand! (Who knew!) And they were on sale.
We had fun rolling through the store… literally! I tried these new roller skates on… self adjusting three wheels in the back one in the front… about $ 160. I am still contemplating whether I’d be safe enough. Maybe if they had a few more wheels hahaha. It was exhilarating… while I only had one on and hung on to my son I felt like a little kid.
While I was surprised that I didn’t buy a pair regardless of imminent danger I fell in love with Sport Chalet!
The employees are friendly, the store is huge, great selections and sales and I’m going back for the 20 pounders and may roll around another lap with both skates on!

The sidewalk sales here are often and often have great things. They have a great variety of clothing and basics of everything. I recently have become addicted to REI so its hard to shop here. There is a rental place here for boards, boots and scuba stuff.
I like the great outdoors so this place is lacking in specifics and hiking boots. However, there is a really good fishing section to get live bait and a nice selection of poles. The service here is okay… usually a miss but sometimes they are decent.

Sport Chalet is my favorite sporting goods chain store. Even though MDR and West LA are my original and favorite locations, WH comes in next.
Each store has a different selection of fishing gear. Some have brands that the others don’t carry. For instance, MDR has a huge selection of AVET reels. Haven’t seen those at other locations. I’m a huge Shimano fan myself, and some stores have more of the high end Shimanos than others.
Action pass members get points. $ 10 certificate will be awarded for each 300 pts. I’m usually good for around $ 60 in free merchandise every month. Get more pts with the Sport Chalet Visa, so that all purchases get pts.
Pro tip: Sport Chalet price matches print and online. They also take competitor coupons.

Medium size selection of nike skate shoes, but that is not what everyone comes here for. Customer service is good. Line moves at a normal rate. Good location.
I return many times

Decent size location with an upstairs for extra space.
They have a full on bike shop here with repairs and everything. The bike guys know their stuff and tried their best to true my bent rim.
They have a rental department that is pretty cool and i think they offer scuba diving classes in their own private swimming pool they have in the back. You can’t see it from inside the store.
Staff was mostly friendly to me so no complaints there. The only thing I should warn you about is prices are kind of steep and they don’t often offer alot of discounts. Thing in terms of REI, i’m sure you are paying for some great stuff though.

Wow. Possibly the worst service I have ever received in retail, and that’s really saying something. They had what I came for, everything was easy to find, but as I got in line to checkout with my arms full of merchandise I’m told, «I’m closing my register, please go stand in the other (longer) line.»
OK, no problem, so I move to the other counter where I have to wait through a customer who can’t figure out his phone # for the rewards, then a customer with a return who has to dig out all his cards to complete the transaction (really Sport Chalet? You have to have the customer’s reward card for a return?!) Since things are taking forever, I glance over at the other register where I was turned away because she was «closing up», and to my surprise she’s helping new people! Not only that but there’s now a line for her «closed» register.
By the time my cashier is ready to help me 3 people who were behind me have moved to the other register and have already checked out and left. By the way, all this time I’m standing there with my arms full and no one thinks to offer me a place to put my stuff…
I finally get to the counter, my arms visibly tired as I dump all my stuff and the cashier asks me «Will you need a bag?» Seriously?! I guess that’s why I wasn’t offered a place to set all this down, apparently many of their customers just gather up 7 awkward items in their arms and do a balancing act across the parking lot to their car.
As if all this wasn’t bad enough, I get about halfway through checkout (that’s 3 items into it) and the phone rings and my cashier stops what she’s doing to answer the phone. I was #2 in the first line, #3 in this line, and I’ve now been standing at the counter for almost 15 minutes trying to buy SEVEN things. I almost walked out at that point, however she finished the call in under 2 minutes and then finished checking me out. As I leave I glance one last time at the «closed» register… it’s still open. Apparently they just weren’t serving «my kind» at that particular counter.
I’ve shopped here for a long time, but not anymore. I’m taking my business to another chain where they understand customer service a little better. It’s a shame because this store usually has what I need and it’s convenient, however I will go out of my way to avoid an experience like THAT.

«Attempting to» shop here is EXACTLY what keeps me shopping on the internet.
I’ve never seen a more depleted inventory than this place. It has like a sampling of a couple things from each sport, but that’s it. The one in Marina Del Rey ridiculously big and supposedly they’re not even one of the biggest ones so there’s no excuse for this place when there’s more than enough empty space for inventory.
I was looking for various pieces of a snowboard package. Mind you, right now it’s the biggest snowboard season in years… everyone is flocking back to the mountains this year. They should be loading up on stock to meet the demand… instead, the section is just embarrassing. They have a handful of boards from last year… and a handful of boards from this year. That’s IT. Other locations, there are stalls and stalls of selection.
Snowboard helmets? Who needs a helmet more than ANYONE. Not a single kids helmet!!! No kidding. There’s NOTHING for kids here.
Snowboard bindings for kids? One ugly pair… hope you like it! That’s it.
Kids snowboards? One is out of the wrapper, the other is in the wrapper. There might have been a third.
The other week, I found a board online for my daughter… online, it said the Marina Del Rey location had «1» in stock… I called ahead, yes, they had it… showed up, bought it. Done. This place showed «2» items (bindings) in stock for the board… came here. After a huge wait, the guy couldn’t find any. Another guy checked and he couldn’t find any, thinks he sold them a while ago… even though online is showing it’s in stock.
On the way out, I thought, well… I’ll get her a helmet then. That’s when I saw that there wasn’t a single kids helmet — NOT ONE. There were some adults mens helmets (no womens that I could see) and the mens helmets there were there were in battered boxes. One of the workers that was trying to help me from the snowboard area was actually walking by and I asked, «This is it? No kids helmets?» He looked a little embarrassed, kinda shrugged his shoulders, «Yeah, unfortunately.»
If the workers were asses, then I’d have to get a one star but, honestly, this is what I expect from Big Five… not Sport Chalet. It’s like they’ve given up or something.