Sears Auto Center

Took my car to Sears Auto West Hartford for an emergency oil change (my regular auto shop not open on Saturdays.) About a month later, brought car into my regular long time trusted mechanic (for 18 yrs) for another matter and was told had to change oil filter too … I was really shocked to hear this but honestly didn’t put too much thought into it…
About two months ago, got yet another oil change from Sears (again — because of the convenience it being open on Saturdays) This weekend, my check engine light came on. I checked the oil and oil stick was bone dry!
Never again Sears! one time screw me shame on you, second time shame on me!
I would not recommend anyone taking their car here!

Took my car in for an oil change and they gave it back with an error light on that had not been on when I took it in. When I called about this they were defensive and hostile, and were resistant to my concerns about having the issue fixed in a timely manner. I would not recommend anyone taking their car here as they are not willing to take responsibility for their work and behave in a very unprofessional manner.

Negative 5 stars should be an option here.
I went in for two tires because they were the only Sears around that had the tires i needed left. I asked them to also check the brakes. So they did! And begins the horror story of, lack of customer service and ZERO competence.
I dropped my car off letting the rep know that the spare tire was on the front right and the flat was in the trunk. The flat and front left tires needed to be replaced. After having to leave it overnight for the brake job i picked it up the next day only to find that the spare on the front right and the front left were replaced and the original flat was in the trunk flat.
So they looked for the spare and after about 20 min was told was picked up by the tire salvage service in the morning. So they fixed the issue by giving me a new matching tire as a spare. Nice right?!
Driving home there was vibration which i called them about and they made another appointment to fix that issue. Come to find out that the spare wheel which they left on with a new tire was bent. The wheel, not the tire. So they went into the trunk and replaced it with the wheel that was originally meant to be replaced. Problem fixed, no more vibration.
The next morning i noticed a chirping sound coming from the right front. So i made another appointment for that to be fixed. I brought it back and waited for a phone call that never came to tell me the car was ready. I picked it up and the next day found that the left front was making the same noise. Instead of bringing it back to the same Sears i took it to a much closer Sears Auto Center in Manchester. I dropped it off last Saturday morning and picked it up after 4 hours and the guy said it was «all set» and that the problem was resolved to the best they could. I was told that the brake was over greased and «gunk» build up was causing the noise.
While driving it home for the 3^rd time the noise came back. I then called the Sears Auto Center in West Hartford to have it fixed. I brought it back this past Wednesday, picked it up 2 hours later and on my way home did not hear any brake noise. That is until the next day when the noise came back. I dropped it off last night and picked it up today and on my way home the noise came back, again.
I have to point out that throughout all of this, i never got an apology or a «sorry for the inconvenience» or any kind of customer service empathy you would expect after 5 visits and still the same issue. I also want to point out that at the West Hartford Sears Auto Center never called me to tell me that my car was ready to be picked up. I left my cell number 3 times. I had to call this afternoon to follow up.
I was so frustrated that when I called the West Hartford Sears Auto Center, I was told to «just bring it back and we’ll look at it». I still didn’t get any apology or sorry, nothing. I asked, when should I bring it back, monday, tuesday? «No» the guy said, just bring it in and we’ll take a look at it. «I think we should put new pads on your car».
I called the Sears Auto Center in Manchester voicing my frustration and i FINALLY felt like i was being helped. I went in and talked to the store manager and he explained that he’ll try a different set of pads and will give me a free oil change. Thank you Manchester Sears Auto Center.
I really hope my brakes and the chirping noise gets fixed properly.
I wasted 5 days including 2 Saturdays driving several miles for a brake issue that has yet to be resolved. The bottom line is…
STAY AWAY FROM Sears Auto in West Hartford!!! Seriously! The lack of customer service or any caring of repeat customers is what the reputation of this place is. It is horrible. I will be following up with Corporate because this place needs a total employee overhaul. STAY AWAY from Sears Auto in West Hartford!!!
The time you’ll end up wasting and frustration is not worth the experience you’ll get at this Sears Auto Center in West Hartford.

I have visited this Sears Auto Center with 4 different cars and have always been pleased with my treatment. Last time I came, the gentleman with whom I spoke even referred me to a tire place down the road where I could get what I needed for less with a used tire. They are pleasant to deal with and always do what is needed without «pushing» other items. Sooo much less expensive than getting my car serviced at the dealership!!! The only con is that sometimes, there is a long line at the counter.
Bottom line: I recommend servicing your car here.

Second time I’ve been to Sear’s in the last two years. Both times were «Good Experiences».
Because of all the negative reviews I see for Sears Auto service I want to clarify what I mean by «Good Experiences».
Here’s a description of my experience and why I’m calling it good.
Called and asked for an 8 am appointment — They said yes, we’re open at 8am when I arrived and they expected me. = Good
Asked for specific merchandise to be ordered and ready — When I arrived, the merchandise was there. = Good
At arrival there were other people in line, I wasn’t the only customer, it took less than 5 minutes to get to the front of the line. = Good
I asked for expected duration for service and was quoted 1.5 hours — It took 1.75 hours. (They were 15 minutes off their prediction) = Come on that’s Good.
The price was fair, the car came back running better. = Good.
Ok, for all the hard to please customers out there, I admit they didn’t offer me a hug. But I actually might have docked them point if they did!

I wish someone would supervise this place great location but customer service is –10 went in for a oil change told them to check if I need a break job almost 2hrs later vehicle is done I asked do I need to do my breaks long story short they never did I had to go elsewhere to get it done one whole day for what.

Pros: They exist.
Cons: Over-​priced and impersonal service with no thought of you as a person, just you as a dollar sign.

It took three hours to get my oil changed. Every time I come here they take a ridiculously long time to work on my car, well over the time they predict that they will take. The workers were not very sympathetic towards this, either. It was terrible. They even answered a phone call and stopped talking to me while I was in the middle of talking to them.

Called ahead to see how long an oil change would be — 30 minutes they said. So I drove straight there and was told it’d be over an hour. Took about 10 minutes to find out it would be an hour though, because in the middle of helping me the clerk took a phone call and started helping the person on the phone.
Went back two days later expecting an hour and that is what they quoted. Dropped the car off, came back an hour later and my car had not moved. It ended up taking closer to 1hr45minutes to do an oil change.
I requested a multi-​point inspection. Didn’t happen.
The icing on the cake was they recommended an oil change in 3,000 miles — which probably annoyed me more than it should — but I bought the MaxLife Synthetic, so it should be good for way more than that.
Summary: Bad customer service, but as far as I know the oil change was performed correctly.

I needed an oil change on my long-​term rental car and this place seemed to be the best bet: a service center with an Avis location.
The Sears and Avis locations are separate inside the service center and it’s obvious. I went to the Avis counter where the queen behind the counter was involved with something on his phone. after a few minutes, I was recognized and my car was taken in.
I must say that my car was put ahead of others in the queue and the work was done well and within an hour.
I saw that my car was back out of the service area and went to claim it, only to find that there was nobody at the Avis counter. I went outside and smoked a cigarette and then returned. Still nobody behind the counter. I decided to go back to the waiting area until someone returned to the Avis counter. I found the queen back in the customer waiting area, again glued to his phone. Once he recognized me, we went to the counter to check out.
This review, I guess, is more one of the Avis part than of the Sears part…

Super frustrated by this Sears auto location. I drive a company car so there are only certain places I’m supposed to take it for service. This sears auto location is closest to my home. I went back today after nearly 2 years hoping things had improved. They have not. 2 years ago, while rotating my tires, they caused damage that cost my company nearly $ 700 to repair. Of course they didn’t tell me they’d done it. And it was only after driving my car a day I sensed a problem. When I brought it back they «found» the damage and said car was not safe to drive. They said I must have done it in the 24 hours since they’d serviced my car and they were not responsible. Because of convenient location I finally decided to try them again. I’ve been waiting 4 hours already. Part of the delay is due to it being a company car and them needing authorization. HOWEVER — they are HORRIBLE about communicating with you on what is going on. After 3 hours (when car should be done) I called for an update. I was told they needed authorization to do my brakes and were waiting. They’d call me as soon as they had it. I just called them after waiting an hour and was told they did have authorizatio nand were working on it. But of course no one had CALLED me about it. The lack of communication leaves a LOT to be desired. I think I’ll start heading back over to the Manchester Sears Auto from now on.