Monro Muffler Brake & Service

I work close to this location so it is very convenient for me to go right after work for an oil change. I have been to this location twice and both times it was fine. I was taken within 15 minutes of my scheduled appointment and was there for about 20 minutes.
However, last night was a whole new experience. One that made me so upset, that I will never go back to this location again. I’d first like to note that I made an appoint for 4:30 — 4:45. I arrived at 4:36. The young man behind the counter took me right away. He pulled my car in and… that’s when it all began. I understand they were short staffed so while the other worker was working on a car that had been there, and by working on it I mean standing in front of it on his cell phone for over 25 minutes, scanning the internet and Facebook (I could see it from where I was sitting looking into the window and watching him). The young man who took my car was also in charge of the front desk and the phones, so I could understand that he may have to stop a couple times to assist someone else. This was not the case. As I mentioned, he took my car at 4:36 and I did not leave until 5:49, and that was only because I asked him at one point to ‘finish my car please’. He was so busy having a conversation with the other girl who was waiting for her car (to be fixed by the Facebook worker) that he was just yapping away while I sat there. And I never saw him check the air in my tires, or fill my fluids. I am not even sure I got new oil in there. He was all over the place and just worried about talking to this girl, which was an inappropriate conversation about how he wants another job but doesn’t want to be drug tested so that’s why he has this job, because there is no drug testing! And here I am thinking that I am so glad this is JUST an oil change.
This took forever, I paid 42 $ for a service I did not get, besides the oil I think (but no topping of fluids or air in my tires). Perhaps the drug testing needs to be reconsidered, because this customer will not be going back.

I’ve only had my car’s oil changed here, but the service is friendly and the wait time is reasonable.

Based my past experience, I’ve met three different people who serviced me when I put my car there for repair. However, there are two times the guys just try to fool me by saying it needs hundreds of dollar to replace some component while when I go to other shop, they said no need to. I would rate them 1 star if I didn’t have the one time good experience, do I look like a stupid money machine?

Wish I could give zero stars.
My battery died literally 10 steps from the front door of this place, yet when I walked in and asked if someone could come take a quick look, they wouldn’t even come out with a jump pack. I would have gladly paid for it, and I needed a new battery so I would have gladly bought one from them. But nope… it was like a scene from a sitcom. There I was, sitting 50 feet from a service garage with a dead battery and nobody would lift a finger to help, even 2 days before christmas.

Shady and sketchy mechanics work here.
I was told my car of only 85,000 miles at the time had an «oil leak» that would require a valve gasket replacement job to repair the leak. I didn’t have the money at the time so I just continued to top off the car every time the oil reading read low on the dipstick.
Fast forward a few months later when I moved to another state and had the car serviced at another shop, turns out that the mechanic at Monro deliberately botched screwing in the oil filter (he might’ve even stripped some of the threads) which was the cause of the leak.
The new mechanic replaced the oil filter and bada bing, bada boom, no more leak.
Like I said, it could’ve been just my unlucky day with a sketchy or incompetent mechanic, but if you choose to service your car here, be careful that you don’t get swindled!

I had a leaky tire, and this place is very near where I live, so I decided to try them out. As a woman, and a person who doesn’t know a ton about cars, I’m always a little wary of going to new places for work; but I decided to give them a try.
I got an appointment pretty quickly, and they seemed to find the problem and get it fixed in a reasonable amount of time — they even showed me the nail they found. However, a couple days later I walked out to my car to find that same tire completely flat! I was us suspicious, but I understanding that sometimes mistakes happen, and it’s very frustrating to be a service provider and not get the chance to correct a mistake. So I called this place back. They said they could take me immediately (as soon as I could get my spare on and drive over, anyway).
This time they found a new problem, and did what they could to fix it and admitted they hadn’t caught it before. I almost anticipated a hefty fee for the return visit that may have been a set up, but they charged me NOTHING for this follow up.
This is why I give them 5 stars. I don’t know if they are under new management or something since the last review, but I had a far more positive experience than that person, and am returning for my oil change and other routine services this week.

Against all odds, Monro actually was willing to perform an oil change in a reasonable period of time on a Saturday. Allured by a special price of $ 12.99 [this time all the signs said the same thing], I figured it was worth the 45 – 60 minute estimated wait time.
And… then the bill came.
The final cost? $ 23.50… «What the heck happened to $ 12.99?» I queried in bewilderment.
«Recycling fee, shop fee, tax,» replied the automaton behind the counter.
I reluctantly handed over my card for payment. Upon my exit, I made my disappointment quite clear.
«You know, I understand that there’s gonna be extra fees and such, but when you post a price, and the final cost is nearly double that, it’s not a very good way to retain customers.»
This isn’t my first rodeo in the automotive repair industry. I recognize that $ 23.50 remains a good price for an oil change. But from the consumer perspective, there’s nothing worse than being victimized by an old fashioned gotcha-​by-​the-​cojones bait-​and-​switch job.
These guys are common hustlers, plain and simple.