Petco

I hate animals in cages or aquariums. But as urban as we became, we lived closer to animals not that many years ago. How complicated it can be to get an aquarium with fish? Well, try to take you 9 years old nephew to buy the first aquarium, and try to do it at Petco lol. I can’t blame them for losing patient at some point, but they could last more than 5 minutes. It is a start, I remember when my father had his aquarium, it was beautiful and he spent hours on it. And he always use to tell me: Petco is not for me. But I know that every now and then he would stop at Petco lol
They are OK. Not for professional, but definitely the local supplier.

Dee is soooooo nice I love her! Went in for a toy and she explained what you would be best and my dig lovedd the toy to pieces literally! She made my shopping worth while

I’ve been to this Petco before, but I recently came to look at some pets with my mom and sister. The store doesn’t have too much variety, but they do have some nice pets. I kind of wish the pets like guinea pigs and the like were in a more open environment. I’ve been to other pet stores like that and I think it helps to better see them.

This location is worth negative stars. I came in looking for a dog collar for my dog. Being unsure of the size, I asked the employee on the floor a few questions about measurements and sizing and he very rudely responded «We don’t provide that kind of service of measuring a dog, we don’t do that here!» Are you kidding me??? That employee must have the IQ of a leaf because he didn’t listen to my question and I never in any moment ask him to measure my dog. I have never been treated so poorly or condescending by a store employee in my life. The customer service in this store is a zero. I now give my business to PetsMart, where employees are always willing to help you and their customer service is excellent. Like a previous reviewer said, if you shop here you must really hate your pet.

I recently switched from petsmart to petco. Now I’m wondering where to go now! I had gotten a pack of sentry dewormers from the petco in Fontana since that’s where I live. It turns out it was the wrong one for my kittens so I went to return it to petco in West Covina by my son’s school. The cashier John said he had to talk to a manager and shortly came back to inform me that he had to get approval since the store I brought it from has a high theft rate and that if I had brought it at Santa Anita (or whatever city) he would have not gotten a approval since he felt okay with that city. Now keep in mind, it was only about a week and I had my receipt. He then went to make remarks about how Fontana is full of shoplifters and that they go to this store to return it. I understand retail and policies but to tell a customer that is uncalled for. I did call and was transferred to several people before speaking to a manager who stated that they will talk to the employee. So now I know that if I return to this location and see John I will walk out if there aren’t other employees. But on a good note this store is pretty clean and always seems to have items in stock. Please fix that employee’s diarrhea of the mouth, some things should be kept between employees and management.

Every single time I come looking for crested gecko powdered food here they never have it in stock, and i mean like never ever!!! I always have to drive all the way to the Puente Hills location.

Only because it’s the closes Pet Store to my home do I shop at this location. But after yesterdays experience, NEVER AGAIN! The customer service in this store is terrible. The check out line was so slow… the customer in front of me had a simple exchange, same product, same price but the cashier couldn’t find a return slip. After checking all the registers, having the manager on duty check the same registers again and of course not finding a return slip they let the customer leave. One problem is that the register was now locked into the return mode and couldn’t be used. So I moved to the next register. The customer checking out had several coupons. As the cashier was trying to enter 3 different coupons for the same product, a glitch happened. Once I heard the cashier say to the customer «I’m going to have to void the sale and start over again» I’d had enough! I walked! 20 minutes in line is bad, really bad.
It’s Petsmart for me from now on. No matter how much further way the store is.

Crappy customer service — especially Andy who just doesn’t seem to know anything about the products nor does he care. Selection is a little small at this location as well.

Just coming back from petco grooming place. Worst place ever, never coming back!!!, can’t give not even one star. Don’t bring your dogs here, unless you hate your dog. I’m force to give one star, otherwise it won’t post.

I rarely shop at this Petco location because it’s just a further drive from my home. But on occasion I have been here to purchase dog food, a dog crate for our little dog and also to visit the Vetco clinic (low cost pet clinic). The Vetco clinic is here every other Saturday in the mornings to the afternoons by the way.
Anyways, this Petco location is definitely on the smaller side but still has the essentials you are looking for. I’ve never had a bad employee encounter (also have never had an employee go that extra mile for me here as well, but I’m okay with that).
This Petco is located in the same plaza as Fresh & Easy, Panera Bread & Alfred Angelo (it is actually right across from Alfred Angelo). Although the parking lot is a fairly large size, parking can definitely be a challenge because of all the number of businesses in here with other customers wanting to shop at them.
Make sure you sign up for their loyalty rewards program to take advantage of the additional discounts/​coupons.

Terrible. Just terrible. Let me tell you why I think this place is such a terrible place to go. I search on Unilocal to find a nearby petco to get a 5 gallon tank. I find this place, and think, «oh, it can’t be too bad with 3 stars.» I enter the store and walk to the fish department and look for 5 gallon tanks. I find it without any trouble, and decide I want to look at some fish while I’m here. I find some beautiful albino koi swordtails, so I ask an employee to help me get some fish. I wait, and nobody comes to help. I go for the second time and ask, and then I hear someone paging another employee to go to the fish department for help. Shortly after, an old man appears and asks what I want. I ask for 1 male and 2 females. He doesn’t seem to know which one’s a male and which one’s a female so he asks me which one. I point out that I want the one with the long tail fin and two of the largest ones in there. This is what’s hilarious. He starts trying to coax the fish to get into the net by making some tongue clicking noise. Ok, fishes do not come over and willingly go into a net if you coax them. They know they’re getting caught, so they’re busy running for their lives. He finally manages to catch all three fishes, and this is when I get upset. He asks what size tank I have, how many fishes I have, etc. He notices that I’m holding a 5 gallon tank and asks if I’m going to put them in there. Obviously, I’m not dumb enough to put three fairly large fish in a puny tank. I tell him that I have many tanks and these fish will go in my 40 gallon tank. He then «allows «me to buy the fish. I feel a little offended, and walk towards the cashier with my fishes and my tank. Then the cashier starts to ask the same exact questions except in a more obnoxious, demanding tone. He asks what size tank I have, and how many fishes I have. I tell him I have 5 fish in my 40 gallon tank. He looks straight at me and tells me that it’s way too small. I repeat my words «5 fishes in a 40 gallon tank» in a more articulate and stern tone. He looks straight at me and says that for every 1 inch sized fish, you need 1 gallon. And I look at him confused because I have 5 fishes, each 1 inch, which means they should at least be in a 5 gallon tank. But they are in a 40 gallon tank. After a very long confused and offended look at the cashier, he finally realizes that 40 gallons is way more than enough for 5 fishes. He then looks at the 5 gallon tank I’m buying and asked why I’m buying this tank. I tell him it’s and backup tank in case I need it.
Now, here’s why it was so offensive. First off, the cashier, who should be proficient in math, can’t do simple math. Second, not even one employee bothered to ask how many years I’ve kept fishes. I have been keeping fishes all my life. I know about the basic care and even the advanced care for many of the common tropical fish species. Also, what makes petco employees think that the fishes will do any better in their tank system, which is way less than 5 gallons for 5 fishes, has a ton of chemicals trying to prevent any diseases they may carry, and a majority of the fishes die almost instantly in their care? A lot of the fishes there were already getting some type of fin rot. And another point I want to make is, tank size does not matter. As long as you know what you’re doing, tank size does not matter. It’s kind of like this: will you put one 1 inch fish in a 1 gallon tank? No, you wont. As long as you keep your water changes constant, there’s no problem. A smaller tank will require more water changes to keep it clean. A larger tank requires a smaller amount of water to be changed. I just don’t appreciate the method that these employees use. Petco doesn’t have the right to ask customers about what they’re going to do with their purchased items. That’s our privacy.

Wow I just got scammed. I bring my dog here couples times before and never loved their grooming service but they are convenient and I can always get an appt when I wanted. I have always paid 65 for my large dog. Last time they charged me extra $ 20+ cause his hair was really long and dirty. And this time he was not! They charged me $ 65 + $ 22 for this pick3 thing. When I asked what is the extra charge, they said it’s a package for this kinda dog and I have always been paying for it. Which is completely bs. I’m def not coming back here doesn’t mater how convenient they are!

Given that my dogs need 5 star luxury food all of a sudden, I’ve found myself visiting Petco every week.
At 1^st I hated this location. I’m much more of a Petsmart type person but they don’t carry the special kibble that I feed the pups so I’ve had to adapt.
Thankfully the staff here is friendly albeit really busy most of the time.
My favorite thing is their return policy (not that I’m one of those serial returners because that would be annoying). I got a new puppy girl recently and she boycotted her crate along with the $ 15 clip on water bowl that I bought, bringing me to a grand total of just under $ 200. Needless to say, I wanted my money back when she decided she wasn’t going to use it.
The staff asked me no questions and I had no issues returning the items. They even helped me get it in and out of my car each time.
They also seem to have a rewards program that is much better that Petsmart’s so kudos to that.

Took our niece here because she wanted 7 goldfish for her 7^th birthday.
We asked for 7 and they said they could only give us 1. The employees there were so pretentious. They asked what kind of tank we have. They then told us to buy this filtration system. They then told us, before we could buy the 7 goldfish, we needed to buy a certain pH monitor. Best part? They weren’t done. We had to buy a certain kind of fish food that was super expensive. Actually, everything they told us to get was super expensive. We just wanted 7 goldfish at about a dollar each.
For crying out loud, this is our money and we are buying the fish for a child. We understand that they are living animals. This is a gift for a 7 year old who is being taught how to care for a 7 pet fish.
But no, these employees think they’re PETA or something. Get a life. Let us buy what we want to buy. We have the proper tank by the way and a proper filtration system to elongate the lifespan of the goldfish, by the way. But the employees are so well-​versed in what we need to buy that we don’t need.

I bring my dogs here to get groomed by the amazing Bridget. She is fantastic with my dogs and it’s reasonably priced. My pupps love her and so do I. My bigger dog sheds a lot and she spends a great deal of time getting all of the excess hair out of him. I will continue to bring my dogs to her — I’m a customer for life

BEST PETCO EVER! Crystal is the greatest!
I had purchased a fish at Walmart, being told that goldfish were the most low maintenance fish. Which, going to Wal-​Mart was a mistake in general. Especially when their employee (at Wal-​Mart) said I was Darla from Nemo.
I had done some research on goldfish maintenance, and as a first time fish owner; I was wary, because I did not want to kill my little fishy.
That’s where Crsytal, pulled a Mr. Miyagi and informed me about gold fish, and fish care. Little did I know that even though I was doing my best to take care of my little fish, he still wasn’t in the best living conditions.
Thanks to her, Tupac will now be happy in his thugged out filtered tank.
All in all, this pet co has an AMAZING staff and establishment. It’s clean, an organized, and their staff if very well informed and kind.
I recommend everyone to go there!
However, my fish died because it liked eating it’s own poop rather than his food –_–

When I left this salon, I was so upset it took everything in me not to scream and cuss at the rude grooming lady that was working at the time. According to my receipt, her name was Bridget.
I called the day before, and they said I could just walk in for a nail trim and I would not need to wait. So I get there, at 5:15pm, and she tells me that her bather just left, so it was just her, and I would have to wait like 5 mins. I told her I was in a really big hurry, and wanted to know if she was sure it would be only 5 mins, because otherwise I would go to Panera first to make the best use of my time. She said she had another dog after the one she was working on, so basically implying that if I wasn’t there when she finished the dog she was grooming… she would start on the other dog and I would be screwed.
So I took my dog for a walk around, came back… she’s still not done. It’s been at least 5 mins. So I stand there holding my dog for another like 10 mins. There is NOWHERE to sit, which is so stupid… especially if they are going to be making people wait. I had been on my feet all day at work, the last thing I wanted to do was stand.
So when she finishes I try to hand her my dog. and she won’t take her… she said the dog has to walk in. My dog has really bad back legs, and she is terrified of linoleum AND hates getting her nails cut. She’s not going to «walk in». so I get upset because this woman cannot clearly communicate with me what she expects me to do or what the reasoning is for this nonsense. Note I had been here before and this was a new rule.
So finally she says the dog needs to walk on camera, and she opens the little door can I set my dog down so they can see her «walk» on camera” before she picks her up off the floor. So retarded.
So I go to pay, and this line takes forever. They have one cashier working at the front. The line took so long, she was done cutting my dogs nails before I had a chance to pay.
I try to talk to the manager about this incredibly rude woman… and when I tell him I had to wait 15 mins, when she said 5… he says «that doesn’t sound like a long time»… I got so angry. Clearly this moron did not understand my POINT. which was I was told I would not have to wait, and that I did not need to make an appointment… and I told her I could go to Panera first if it helped, but if I had I wouldn’t have been able to get her nails cut at all. I just told him I would call corporate. Which now I don’t think I am going to do, I feel like this review is enough at this point.
And to kick it at all off… I get my dog… and her nails are barely cut. Some of them are still long! I specifically told her to cut them as short as possible, because my dog has really long quicks, so you have to cut them down as close as possible otherwise they are still too long. I was too pissed and done with this place to mention it, I just stormed out.
Without a doubt I will NEVER be back to this grooming salon. I will be going to Petsmart, which is where I normally go. Cheaper, faster, and the customer service is a million times better.
NOTE: In regards to the positive reviews left in 2010… there use to be a couple young girls here before that were AMAZING with animals and incredibly sweet. So years ago, I loved taking my dog here for the bath and brush special on Tuesdays and Thursdays.

I thought that because Petco is a chain, all stores would be more or less the same. Sadly, the Pasadena location on Arroyo Parkway is the only good Petco.
This location is sad. Shelves are poorly stocked and there is a paltry selection of merchandise. At least it is clean and the staff are friendly, which is more than I can say about the Rosemead store.

I’m not a huge fan of Petco, my experience has been that the employees are not very friendly & I have visited a few: Montebello, W Covina, Industry, San Gabriel, & Whittier. Anyhow, this review is based on the W Covina Petco, I go there because it’s close by & they carry Merrick dog food.
So I head over one night, I walk in & the older guy working the register w/​the salt & pepper spikey hair (who is at the time ringing up another customer) says «Hello», I say hello as I’m walking toward an aisle, then he says «you know what you’re looking for, because we’re closing up». I was shocked because when I exited my car I looked at the time & it was 8:44pm, & they close at 9pm. You would have thought I walked in at 8:59 pm & 10 seconds. I thought that was VERY RUDE of him, & I said yeah I do, what did he expect me to say no I don’t know what I’m looking for so I’ll come back tomorrow, yeah right.
Anyhow, the 1^st thing that came to my mind was I’m never coming back to this place, then I got the $ 5 off in my email that evening, so I have gone back & the next time the people were friendly, goes to show how 1 person can ruin your shopping experience.

This Petco is conveniently located near my house so I come here most of the time if not the Walnut location. I wish they could expand this location a bit more because this is definitely one of the smaller stores. They do have what I need, but our dog doesn’t seem to enjoy this place as much as the other places do (some petco has a build in hospital as well so there are more employee/​other pets around).
There aren’t that many staff here as well. If you have specific questions, might be a little tough to get advise, so do your research ahead of time at home before coming to the store.