Wesley Berry Florist Inc

Complete fraud. Paid $ 100 for a specific arrangement, and received something completely different that couldn’t have been worth $ 30. Customer service put me on hold for a long time, and representative could barely speak English. I repeatedly said «I did not receive the flowers I requested» and she kept asking «so what was the problem then»? And after the horrible service, they had the nerve to offer a coupon as a remedy.
It appears that this company makes money by defrauding customers and hoping not to be sued. Do not order from them.

This place is a complete scam. Please do not use their service. They treat their employees like animals and scam their customers. They also go by 800Wesleys and

Unfortunately I will never use wesley berry florist again. They used to deliver quality but they are too big now with bad web site and a worthless call center.
An utter failure.
On line attempt 1:
iPad: (10 min wasted)
— searched and selected the nicest bouquet of flowers for my wife I could find. I enter all the information, including next day delivery, then things get weird. There are multiple check boxes for so many different unknown options that I don’t want. I manage to work my way through the sea of option buttons, enter payment method, and proceed to check out. But the buttons on the (confirmation?) page don’t work. I back out, cross the sea again, and to my surprise, same result.
On line attempt 2:
iPhone: (5min wasted)
— back at
on a smaller screen now and it seems like I am on a different site! can’t find the same bouquet. I select another nice bouquet, bypass the sea route some how, enter my payment info, hit enter. Oops! It says «member name is required» ! What?!? Every field has my info filled out. I tried this again and surprise! Same result!
I find their 800 number and try to talk to someone IRL.
Live, attempt 3 — Call center:
In India? (45 min wasted).
After waiting again, this time with the automated assistant, another 15 min of my life flash before my eyes, finally some one on the other end picks up!!!
I hear muffled voices, the sound of many live assistants working away at their craft. I wait for
The voice on the other end of the line, I pick up some Hindi words in the middle of the back ground chatter, some laughter, more chatter, more waiting, now my anxiety sets in. There is no one there! I speak, hoping they realize I am there and don’t hang up on me, sending me to the back of the line again.
After I call out for the fifth or sixth time, finally I hear the desi voice speaking to me, I am excited that I finally may get these flowers ordered in time to be delivered on Friday before v-​day.
After every question he asks me, it was an eternity for him to ask the next, not sure what exactly he had to do between questions?! !?
Fast forward. Finally he has all my information in the computer, another 15 min or so gone by to do so. (See pic) the web site can not add. Aparently neither can the live attendant. He proceeds to tell me that 59.99 (flowers) +4.99 (card) + 5.99 (handling) + 13.10 (sales fee) = $ 107.01 [different math than their web page]. I asked him to break down each item cost then asked him to add it up. He would not add, he would only ‘refresh the web page’ and the price would change to $ 111.40. Couldn’t talk to his manager either!
Completely frustrated, after 45 min on the phone with this joker (no joke) I withdraw my order, ask him to completely cancel my order, and request
That he have his manager listen to this disaster.
RESULT:
Still no flowers ordered for my honey for Valentine’s Day! Never again, unless they can find a way to give me my hour back and deliver on time!
Disappointed !

The worst service ever, I ordered roses for my aunt, she got dizzies, I called over 50 times. they keep disconnecting the line, worst company ever! do not waste your time.

I agree with the person on October 2015. This company is a fraud… fraud…they took my order and charged my credit card and didnt deliver. They also have no customer service and when i enter my order # in the system it doesnt come up…

Scam artists, bait and switch, give you the run around when you try to cancel after you found out you been scammed; keep transfer you and give you the run around; most unethical company I have ever experienced; Stay away! If you were scammed, please file complaint with BBB and your credit card company, only way to get your $ back

What a SCAM. My mom spent a ton of money ordering me roses for my birthday. She paid extra for Saturday delivery. Nada. My mom doesn’t have a ton of money, and I feel like they completely took advantage of her. it is disgusting, amoral and illegal. This is not ok. Just today we called ELEVEN times. This is after my mom called 14 times the past two days. They pick up, put you on hold (even when you yell at them to not do it) and then put you through to a bogus voicemail system. I left two scathing voicemails, one saying they are using illegal business practices. I think my mom was charged over $ 100 and is now battling with MasterCard. I’m going to call the better business bureau as well as local authorities to have this company investigated. Others must do the same. This is robbery. They have messed with the wrong gal this time…

The website led me to believe I was getting a bouqet for $ 65 with card, and a Saturday Service (= not delivery). After I paid, and the transaction was complete, was informed that the cost was $ 103! Hidden sales fee, shipping fees not included in original quote. Based on all these negative reviews I wonder will my deserving friend get the bouquet? What quality? I’m surprised this pace is even in business! Yuck!

I would give this place 0 stars if I could. Here’s what went wrong:
1. Placed an order for same day delivery. The representative claimed the order would arrive before 3pm. By 4:30 it was still not delivered and after investigating she said they placed an order at a floral shop in Georgia. That wouldn’t be a problem if I didn’t live in New York.
2. Ordered a bouquet, received a vase.
3. The roses were red in the picture, but pink in person.
4. The customer service representatives have 0 idea what they’re doing. All they’ll do is transfer you endlessly to different departments.
If you’re trying to send flowers, don’t do business with WBF unless the recipient is color blind and can wait another day or two for the flowers.

As many of the reviewer I wish there was an option to give them a zero. We order the arrangements online to be delivered to a family member’s funeral and were reassured that it would be delivered on the morning of the funeral. It was never delivered. Two days later, after multiple phone calls and messages they still keep telling us that the arrangement is to be delivered «today» and it has yet to be delivered.
I will keep reaching out to them until I have this resolved and a re-​fund.
I have never been this unsatisfied with an online service to date and will be posting this review on as many online outlets I can so that people do not fall into this scam.

I needed to send flowers in a day. I was working so I didn’t have opportunity to shop around. And that is exactly what this company is counting on. I AM their target market.
UPDATE: I initially felt that they got me once but wouldn”t get me again. BUT WESLEY CONTACTED ME, AS A RESULT OF WRITING THIS REVIEW ( Unilocal POWER!), AND PROVIDED A PARTIAL REFUND AND STORE CREDIT TOWARDS FUTURE PURCHASES. I am impressed that he got involved — it shows that he cares about his business’ reputation and his customer base. Way to go Wesley!
I wrote to them and they wrote back — shocking — but after I sent them the info they were seeking I’ve not heard a word. I guess they don’t have an answer for why I was charged multiple charges for I-don’t-know. Here’s what I wrote to them (please see the pic for the invoice):
I have 2 concerns:
1. While your arrangement price was discounted, you added charges on the back end that appeared redundant and without meaning.
For example, IN YELLOW BELOW, you charged me a fee to expedite the delivery of the arrangement AND a 4 hour delivery fee. There is overlap there — especially because I didn’t ask that the flowers get delivered within 4 hours. I believe you should charge one or the other fee, but not both.
Another example, IN ORANGE BELOW, you charged a shipping/​service fee, a handling fee and a sales fee. How many times do you want to charge the customer for the same thing?
So you discounted the arrangement by $ 40 and then charged me $ 46.94 for basically nothing. ($ 6.99, $ 6.99, 14.99, $ 1.99 and $ 15.98 as shown in the list of charges below.) I can see charging a fee for delivery — even an extra fee for same day delivery — but your charges are petty and manipulative. If this is not your intent you should consider combining the fees or just raising the flower arrangement price and make it inclusive of delivery within x miles or x hours, etc.
2. Per the email below, you invite customers to join your Executive Advisory Board and provide a bad link. Aren’t you wondering why no one has joined the board? I assume you didn’t go to the trouble of sending the email and offering this to your customers if it was meant to be a bad link, IN YELLOW BELOW.
People need flowers — many people order more than one arrangement in their lives. Wesley Berry could be the florist for them. But not if this is how they do business. In my mind this company is a one-​and-​done business. I don’t know how anyone would use them a second time.

I’d give a ZERO rating if they allowed me to!!! Placed an order, not only was it not delivered when requested, they TRIPLE charged me, tried to call their toll free number only to be dropped 5 times! WTF!!!
After several calls to track order they had the nerve to tell me that they couldn’t deliver the balloons to the hospital because the hospital didn’t allow balloons. I said, «hmm that’s funny because I’m sitting here in my sister’s hospital room and there are flowers AND balloons already here. Then I asked if that was the case, why didn’t they deliver the flowers without the balloon? They had no response and told me that they cancelled the order and that they didn’t charge me, I asked then why I was charged $ 297.87 for an order that should have only come out to about $ 98.00, they said that they only charged the $ 98.00, I said I’m looking at my bank summary and told them that there were three charges totaling $ 297.87
These people should not be allowed to do business!!!

Keep looking! If you are considering buying flowers on-​line, you don’t want to look here. If you want to get ripped off, and lied to you came to the right place. Jerks.
I have no doubt that any positive reviews have been written by employees trying to save their jobs, NOT customers.
I have NOTHING nice to say about this company.

I ordered flowers for my wife. I paid way more than I should’ve. I paid for same day delivery. They never showed up and their customer service is absolutely outsourced to another country and completely useless. This is the absolute worst flower buying experience I’ve ever experienced in my life and made me look like an idiot because I told her to expect a delivery. Never in your life but from Wesley flowers. If I could give them a negative stars review I would. -

I called your toll free number 3 times to attempt to send my daughter flowers on the 1^st day of her 1^st job; but, because of the incompetence of your staff that didn’t happen. I asked repeatedly if the person I was talking to was on site at the flower shop in the city where my daughter worked and was told ‘YES’; and, that was a lie because I was actually talking to an order gathering call center. Another person with whom I was speaking actually told me she was the owner of the flower shop which was another lie. These employees could barely speak English to the point where I finally became so frustrated that I ultimately hung up on them. Stop misrepresenting yourself as a local florist. Based on the other reviews, I’ve read, maybe you should find another line of business altogether.

Ugh. I wish I could give a ZERO! I do not think I need to go through my bad experience I experienced with this shot company as it is the same as everyone else! This company is a scam! DO NOT ORDER FROM THEM!

Why can’t we give 0 stars. This place is only about the money and poor customer service. They took my money and never sent the flowers. It is impossible to get any answers. Don’t do it, not worth the frustration.

Been going here for quite some time now and they always take care of me and ensure that I walk out with an amazing deal on beautiful flowers… Couldn’t ask for more
Any issues with delivery has nothing to do with the florist who physically work at this location… If you actually walk in you will see it’s all high quality

As I type this review they have 49 reviews with a rating of 1 star, that should tell you something!
I ordered a Mothers Day arrangement via FTD and this was the florist who filled the order. I scheduled it for delivery on 5/​5, told my Mom she needed to stay home and wait for a «package.» At 4:30 I called my Mom and she hadn’t gotten anything yet. I called FTD and they had no records that indicated it had been delivered. The next day my Mom gets a phone call from the elementary school located on her same road as her house saying they have her flowers!!! Apparently the delivery guy couldn’t find her house, which is even more bizarre, so he walked into the school told the ladies in the office that he couldn’t find her house and left the flowers there! Are you freaking kidding me!!! The secretary at the elementary school was able to locate my Mom using the delivery card in the flowers, but the guy whose job it is to deliver flowers was not!!! I called to complain and they offered me a whopping $ 12.99 credit for my hassle, on a $ 70+ floral arrangement. This place is an absolute joke! I really find it amazing they are still in business.

Total crap company. Save your $. Scam artists. They think you won’t attend a funeral if you’re from out of town. You will pay big money and they will send 6″ arrangement when you ordered large casket spray. You will try to call while at visitation, mourning your loved one, and they will not take your call to get replacement. Nor will they ever take your call after 7 calls. Endless hold. They will then email you after event is over and let you know you will get $ 50 off your next order. F*#% You!!! You missed the damn funeral you jerks. Give us our full refund!!!

Appalling quality is matched only by the appalling customer service.
My wife ordered flowers — rushed — for her mom who broke her hip while at a family event in California. We paid top dollar for a bouquet and an additional fee for rush service. When it didn’t arrive, the rep offered to upgrade a bouquet and get it out immediately. Not only was the arrangement not an upgrade, it wasn’t even comparable to the arrangement she ordered and paid for!
They offered a coupon and my wife — trusting soul that she is — gave them another chance when my mother-​in-​law returned home. Again, we paid $ 100 for a nice arrangement. The photos of the arrangement she received was grossly misrepresented. Even their own site’s substitution policy promises that any substitutions will be of ‘equal or greater quality.’ My mother in law received fewer flowers and of a much lower quality than advertised.
Between the two of us, we have spent more than two hours seeking satisfication from this vendor. We have been dropped several times, shunted to an automated system when they promised to send us to a supervisor, and when we do speak with a rep, we have been treated rudely.
I wouldn’t send a ‘get well bouquet’ from these people to Kim Jun Un. Even a mad-​dog dictator deserves better flowers than this.

Who knew flowers could make someone cry? Spent the last 5 hours fighting with the most fraudulent, unprofessional and heartless floral delivery company in the entire world to the point my voice is gone and head hurts. Never EVER order from Wesley Berry Flowers!!!
Fiancé ordered on my BIRTHDAY 2 dozen roses and instead 4 dead sunflowers showed up with dead leaf fillers in a tiny vase. Had I not sent my fiancé a picture we would have never known they had ripped us off.
1. THEY TOOK THE ORDER WRONG YET TOOK THE CORRECT AMOUNT FOR THE 2 DOZEN ROSES.
2. Said the order was delivered via confirmation and had to call to find them and said they would be on their way so the surprise was completely ruined when my fiancé asked if I had gotten anything yet. Spent 30 minutes on the phone trying to locate them.
2. Its my birthday and what arrived was 4 dead sunflowers and dead leaves with a misspelled card from the local delivery company and the card was spelled completely wrong.
3. After 6 phone call attempts they send to voicemail and only will talk to you if its in regards to a new order I finally spoke to Leila at corporate and calmly explained my situation. She explained that the order placed over the phone was an error on their end and they would send me the dozen flowers in a box, 3 days after my bday.
4. My fiancé is coaching out of state and these flowers meant a lot to have on my birthday not an insult of a wrong small order and dead. She said that I needed to drive my dead arrangement back to the local floral shop in order for her to ship me out my original order 3 days after my actual birthday.
5. It got to the point that I was screaming shaking and crying asking why they couldn’t be a human and have a floral shop just deliver the roses and they said that it would cost them too much to do so but instead said they would give a $ 100 credit for a future order in which I said your company would rather lose $ 100 than pay the difference of $ 10 to have them redelivered today and keep a happy customer on her birthday!?! I told her I could go to the grocery store and back and still pay not even a quarter of what he spent.
6. I asked for a manager and she said I needed my fiancé on the call so I called him and he had to listen to me scream at them for an extra 20 minutes. My entire call was an hour not counting since 1 pm when I started trying to locate my order.
7. I apologized to the manager and said I was embarrassed for us both and she continued to blame it on her company and I told her that her company was complete shit that flowers are supposed to make people happy not shake with anger tears and frustration.
8. There are no amount of flowers in this world that would make me ever want to do business with them ever again. I threatened to stop payment, to write honest reviews, to post to my 30k followers on my verified twitter account but they did not care. I basically wasted 3 hours of life… on my birthday.
9. Defeated I agreed to now have the flowers overnighted which would be 2 days late for my birthday and a credit that I will only use just to send to someone I hate assuming they will have the same experience I had.
10. I told her she should have taken the call to take into consideration the order taken over the phone wrong in the first place, reevaluate their company and policies, and try and be better and thats why they have a 1 star on every review site on line. This is more wasted energy but I have never hated something as much as I hate this company and I am just getting started sharing what they did to me and my fiancé on my birthday!
This company is complete crap!!!