Flower Delivery Express

WARNING! DO NOT BUY FROM THIS COMPANY! Total scam! Sent an email with a $ 51.24 Credit. Purchased flowers for $ 28.75 and with credit of $ 51.24 the order total came to $ 68.61! The worst part are the size and flowers are crap!
Totals
Express Joy — Red White and Yellow Flowers $ 79.99
Your Savings -$ 51.24
Sale Price $ 28.75
Better: 10.00
Shipping/​Service: 12.99
Handling: 4.99
Total Savings: –51.24
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Sales Fee: 11.88
Transaction Total $ 68.61

Delivery was three days late, despite my placing the order five days before the delivery date. It took five phone calls over two days, while getting hung up on by supposed ‘supervisors,’ to get my money refunded and then they STILL DELIVERED THE FLOWERS AND THEY WERE ALL DEAD!!! This company is unprofessional, unscrupulous and their customer service is a joke. You’re better off buying a bunch of flowers from the grocery store and delivering thrm yourself than dealing with this scam company.

Total scam. And since I have the email strings and communications, don’t yank this. It can all be backed up. Try anything I’ll see if you want to tangle with Visa again.
usual flower shop I use I googled, grabbed the first link — it was a re-​direct to a similar page run by flower delivery express. Sleazy, but there’s more.
Ordered, came to about 40 bucks and a delivery time between 11 and 2. couldn’t wait around past three so my wife left for her errands. unprofessional, but there’s more.
When she came home the most pathetic little arrangement you ever saw had been left. Wrong flowers on top of it. Incompetent, but there’s more.
Called to see if there was a mistake, that we’d like what I’d ordered. Told that the delivery had been farmed out to essentially whatever the flower delivery profession uses as sub contractors. turns out there are three layers in this — flower delivery express — who’s site I had ordered from, the distribution florist — Wesley800 or some such, and the local to me delivery service. Not owning your product is infuriating, but there’s more.
Luckily the delivery sub contractor came and picked them back up when I got a hold of them, or I’d have been in trouble. Both of the upstream contacts were of the opinion that money had changed hands for a product, and I was stuck. But wait, there’s more.
I looked at the Visa statement, they’d added an additional $ 40 to the original 40ish I’d approved in the online order. So for crap I’ve been up charged double, and originally told ‘tough’ as I had the flowers… Completely obvious theft, but who can you appeal to? The police? BBB? the AG? I did all three, none gave two squirts of body fluid. think this is bad so far? wait, there’s more.
By this time I was blowing steam out of my ears and finally got a hold of a decision maker, they offered to refund $ 15. Yep, you heard that right. they upped it to $ 20 when I pointed out I’d paid with Visa, and that everything had been sent to them in email along with the phone calls. Think this was going anywhere? There’s more…
Finally involved Visa. And for reasons only known to God and Wall Street I had to wait for all charges to be paid to these crooks, and only then did Visa give me my money back. I still have no idea if they got it back from Flower Delivery Express or not, or if they simply black marked them and raised their merchant fees.
So yeah — Were it not for the local flower delivery person taking back the flowers I’d have been screwed out of 80 bucks.
Run far from them, buy nothing, and tell your friends. Finally, I think that’s about it.

I just want to echo what everyone else is saying about this company. However, I have not received any refund. DO NOT give them your money. I could have put together a prettier bouquet from the dandelions in my backyard. They are way overpriced, too. They do not give you a $ 40 coupon. Although it will appear on your order form, the original price shown will NOT be the value of your arrangement. They offered me store credit, but why would I want store credit when the arrangement they delivered was so pathetic?

This review is for 0 stars, but it wouldn’t let me do that. This was the worst customer service I’ve ever experienced. I ordered 4 days in advance, they were promised to be delivered by a specific time and they weren’t. When I called to fix the issue, I was told they were on the way. I called again, and was hung up on. I called again immediately following that and the operator wouldn’t let me finish my sentence then put me on hold and cut me off. Then hung up on me. The operators couldn’t answer any of my questions and were absolutely no help. They were all rude. I don’t recommend this service to anyone.

Ordered balloon and flowers, but only flowers were delivered. Moreover, they charged my credit card $ 57, while it was showing $ 45 in the final billing. Won’t recommend it. They don’t even reply to the emails.

Today is my 8 year anniversary with the boy. Today I did not receive flowers. Today I called the boy upset that he had forgot. He said he did not and ordered them from
(my job is in Plainview). Today I second guessed the boy, thinking that he forgot… Today I learned this is a scam service.
Today I had the worst anniversary and experience because no flowers were delivered. Please do not make your special tomorrow’s like my frustrated today. AVOID.

I got a total refund in 10 days.
Watch out though, they offered double my money back in store credit. Worthless service x 2 = still worthless service.
I refused store credit. I had to talk to 3 different people to get this taken care of.

Scam. It is a Horrible company at best. Both flower deliveries were dead, and had broken stems. Not to mention they were the wrong orders and missing parts of the orders. Tried to call to get a refund, they have a seven day guarantee, but they only wanted to give a $ 50 store credit. $ 50 store credit for a fucked up $ 120 order… No. I’m not done with them yet.

Wish I had read the reviews before I ordered.
I would leave a story but it basically says what the clear majority are saying here.
In this day and age when customer service is a major variable, in deciding with whom you are going to spend your money, it’s a company like this that makes the choices easier.
or
will be getting all our business from here on out.
Now I get to go explain to my 90 year old mother-​in-​law why she had no flowers for Mother’s Day.
As a side note, I am still waiting for my callback from the next available agent!

I wish there was a negative star option!!! It was the worst experience ever ordering anything online!!! The flowers were ordered for Mother’s Day and came 2 days early with a broken vase and half the flowers were not even in bloom! It was sent as a surprise for my mother and instead
She had to clean up broken glass… such an embarrassment! When I called to complain I got
a guy that couldn’t even speak English and then once I was transferred it was to a very rude man that tried to blame me for the early delivery and spoke to me like I was a child! I wish I did more homework before and seen all these bad reviews! :(

They asked for feedback of their services. It doesn’t even deserve one star! This is what I wrote:
I ordered the same day delivery flowers for a friend’s birthday at 10am. It was advertised at least a four hour guarantee, except this never happened. I received a call stating the flowers could be delivered next day, which defeats the advertisement of a guaranteed same day delivery. I cancelled the order and asked for a refund. I think your company has bad business practices, a poor user friendly site that doesn’t have a «track your order» option. The operators I spoke to could not help me navigate the site, only to suggest that I call back for a status update. This is the worst floral service I’ve ever encountered.

Not even worth 1 star! Horrible company! Go with ProFlowers. Stay away from Flower Delivery Express like the plague.
My anniversary was the 29^th of April, my fiancé had not done anything for it as I didn’t want him to. He knows I like flowers but kill them so I don’t like paying money for them. Well he didn’t want me to feel unloved on our anniversary so he impulsively did a search for flower deliveries and this company was offering $ 40 off plus free shipping with hand delivery in 4 hours. He decided to place an order as flowers were going to be $ 40 with baloon, and free shipping. Well he went screen by screen until it was time to process the order. It didn’t include all the crazy charges shown in the order confirmation screen shown in the picture included. After he saw what should have been $ 40 turn to $ 94, he decided to call and cancel the order. When he spoke to someone there, they kept offering credit. What if we offer you (1) $ 50 gift card? So on, they got to (4) which would’ve been roughly $ 200 in gift cards. He said no, he just wanted his money back. So they gathered his info (supposedly) and said they would cancel his order, and that he would be receiving an email of cancellation within the hour. Well an hour later, nothing. I got home from work and decided I’d call and make sure it was handled. I spoke to a woman there who said that she should gather the information and send it on to be cancelled. I explained to her that my fiancé already did that and it should have already been done. She said well she could only gather the info and send it as the department who handles cancellations was closed until the following morning at 9 AM EST. I was so frustrated but agreed to call to make sure the order was cancelled.
I wasn’t around my fiancé when I called today, but I had the info so what else was needed. Well when I finally got a hold of someone they asked for the order number. I gave it and continued on trying to confirm that the order was cancelled. The woman asked for my name which I gave and tried to confirm that the order was cancelled. I explained what happened the day before, that we needed this cancelled as there were far too many problems with them, that we just wanted or money back. She said well I would need to speak to your fiancé as he ordered the flowers to be able to cancel. I freaked out and was like I don’t understand why you would need to speak to him AGAIN as he literally called yesterday to cancel twice… I pointed out AGAIN that we did not want the damn flowers and we wanted our money back. She’s like oh you don’t want the flowers? No joke, like she sincerely wanted to confirm that we didn’t want them like I wasn’t being obvious. I was like NO weren’t you paying attention. We ordered with this offer that stated it would be this amount of money and free shipping, hand delivered in 4 hours. EVERYTHING OPPOSITE when it came to the outcome. She was like okay well I can make sure they don’t come but he still needs to call. I got even more pissed, I tried so hard to keep calm but this whole ordeal just killed me. I told her FINE I’ll have my fiancé call to cancel AGAIN but that I would be reviewing them horribly, telling everyone I know to never order from them, and that I would be disputing the charge with my bank if we didn’t get the money back ASAP.
SOOOO I had my fiancé call to cancel, the person who answered tried to offer $ 200 in store credit and a $ 15 refund on our current order. He told them no, he just wanted his money back. He was far calmer than I was. The person said the order would be cancelled and that he should he receiving a refund within 7 to 15 business days but never mentioned a cancellation email or anything else. My fiancé told me it didn’t seem like they wanted to cancel his order and after all the nonsense we’ve already gone through, we are seriously thinking the only thing we could do was dispute the charge with the bank.
Stay away from this place. Just stay away. I don’t know if people ever receive flowers but if they do I’m sure they’re overpaying for mediocre quality. Go to ProFlowers. Just go.

I looked up flower delivery and
was the first link popped up in search. I went ahead and placed an order next day for delivery in Reno NV, but never received confirmation email. So I went to read reviews and was shocked; everyone seems to have a bad experience with them and I really wanted to make a pleasant surprise to one special lady for me. I was panicking and called customer service rep. Lady kept asking for confirmation number and said they will email me one since I didn’t write it down. I thought ok, case lost whatever but couple hours later I saw a fb post from my special lady and it put a giant smile on my face :) I guess I am the only lucky one. The price was reasonable and delivered beautiful bouquet next day as promised.

Ripoff Ripoff Ripoff Ripoff Ripoff of ordering for a delivery to Canada do not use this company. $ 109 for crappy flowers and the flower company that got the order wasn’t given the proper instructions to make it the right way.

In this example, I think they still owe ME stars…
Valentines flowers were ordered from here for my wife. We recently moved to a new home in a new city and I didn’t have a clue as to what local florists to use. I did a very quick online search and it APPEARED to be a local florist… there’s my first mistake.
I ordered my wife her favorite arrangement — Tulips. The picture online was beautiful — I would have been happy if they looked anything like what was delivered.
I was charged well over $ 100.00 for the arrangement… Some of that fee was due to the fact that it was Valentine’s Day weekend — so I just bit the bullet and went with it.
The Saturday before Valentine’s day — it was 3PM and no flowers. As I picked up the phone to track my order, the delivery was made. I opened the box and was horrified! All that was inside was a box of wilting and dying roses — a dozen of them — and they were in horrible shape! I got on the phone and called them, but their ‘customer service’ wait time was 5 hours — so said the recording. 5 hours? yeah…
I called the credit card company I used — and they told me that they’d not charge me for this horrible mixup. I called the florist on Monday (2÷15÷16) — spoke to the owner who said they’d not bill me.
Just today, while reviewing my past month’s credit card statements, did I notice I was charged. My auto pay paid my credit card company — and until today, I didn’t realize that they got their money…
I’ve since filed a complaint — and my credit card company is voiding out this transaction…
This ‘Florist’ sucks — horrible in every aspect.

Worse experience ever. Ordered a dozen roses for delivery on Thursday ³⁄₁₀. They failed to deliver, delivered 9 roses from a box stuck in a vase on Friday ³⁄₁₁. No response from company
Toyal rip off

PLEASE DO NOT USE THIS COMPANY
they have messed up my order two times now.
my grandma’s birthday they delivered the day after (they didn’t even say anything to me about it till I mentioned it) had to send 7 emails because nobody gets back to you…
I found out today when my mom got her flowers
*** I ORDERED
2 bouquets
a balloon
2 vases
a card
a 19.99 box of chocolates
I even confirmed this with Carlos for different times on our phone call.
…SHE RECIEVED 1 BALLOON AND 1 BOUQUET!
This is by far the WORSTT company not just for flowers but THE WORST business I have ever used for anything I can’t even believe they’re still in business!!!
*I have never posted on Unilocal before but I had to on this one. DO NOT USE THEM. Google their reviews there is so many complaints from thousands of people…
so they gave me a $ 30 credit then I ordered flowers for my mother 5 days ahead of time and the representative Carlos who helped I repeated all my information very clearly I was on the phone with him for 32 minutes for 1 order.
I eventually ended up calling 3 days in a row because I never received a confirmation like Carlos said I would in my email and the confirmation number he gave me did not work. I ended up spending four hours on the phone within three days and speaking with 10 different representatives.
1 hung up on me twice
1 said there’s nothing they can do
1 told me the manager would get back to me so I gave them them My contact information for the 20^th time. never heard back from ANYONE still.
THEY ARE HORRIBLE don’t put yourself through what I did twice

tips for everyone who experienced fraud already: please fill out the internet criminal investigation report with the FBI. The more that do it the more that can be done:
I’m so embarrassed and angry with myself for not reading these other reviews first. BUT YEAH SAME EXACT STORY. short version fraudulent charges, false advertisement, and flowers never delivered.
long version:
February 25: I ordered a flower order for the next day delivery before 1 pm for what I thought was a total of 25.99 + 1.99 for the card. Upon check out, my total was $ 27.98. After submitting my credit card information and order, I received an invoice for $ 50.73. Never did it prior show any of these charges.
The invoice had another sales fee of 9.40 and a handling fee of 5.99.
A) These fees were never on my final cart check out total before being charged $ 50.37.
B) The total would still total only come out to $ 43.37.
Printed right below these erroneous charges is a sales transaction total of $ 50.37 and on my bank account is a pending charge of $ 50.37.
…Not sure where that other $ 7.00 even came from. Despite none of this was on my final before check out and it was only 27.98. Both the false advertisement of price and the inaccurate total amount are fraudulent charges.
I have attached the charged invoice in which you can clearly see doesn’t add up. The price prior to check out and agreeing to proceed with credit card information only showed the 25.99 + 1.99 = total 27.98
Then immediately after I tried to cancel and contact, they waited a few days to respond back… they claimed the delivery was on its way and they can only give me a $ 50 in store rebate. … days later THE FLOWERS HAVE STILL NOT BEEN DELIVERED! The person who the delivery was intended for already left town and will never even see the flowers, if in fact they ever get delivered. It is now almost a week later and even though I chose next day delivery option and was charged double what I opted for, the flowers still have not arrived.
Then today, I called their customer service number in which I was transferred, put on hold for ten minutes, and then disconnected three times. Finally, when the call did not disconnect it went to a voicemail saying that I needed to leave my name/​delivery number/​phone number and they would get back to me. My call was never returned.
Do not order. False service. Needs to be criminally investigated.

Awful service. Same day delivery is a joke! Customer service is awful and were not able to help. The list price for flowers is not an accurate representation of the actual price.

Horrible company. Horrible customer service. Flowers for my mom were never delivered!

FDE robbed me of money, delivered flowers 3 days late (wife’s Bday/​no flowers), and when flowers finally delivered they were not the flowers I ordered.
After they missed the original delivery date they said they essentially «super size» my order which required another order. So of course I made the second or which was also late and wrong but they never refunded me money for my first order.
I have over the past 3 months have sent a ton of emails and phone calls with no responses. Every time I call they eventually redirect me to an answering machine.
This company is a joke, don’t waste your money or time.

If I could give a NEGATIVE rating, I would have. Not at all what they promise, poor customer service. First I was promised a same day delivery, which didn’t happen. Second, I was charged more than what I have been told, again no good response from the customer service. They sounded that we should be happy with whatever refund amount they decide.
There is more, when I look up the status of my order it shows delivered where in fact it was not, I call them up the 6^th time, they say it says delivered so «it should be delivered». NEVER GOING TO ORDER FROM THEM AGAIN.

NO STARS.
I googled «flower delivery» the other day when I wanted to send a friend flowers. My total was $ 40 and $ 76 came out of my account! I submitted an email inquiry about the charge and found that the difference was due to shipping fees, a fee for the card that came with the flowers, and a purchasing fee? I added «calling these quacks to get a refund» to my to-​do list for the day.
A few minutes later, I received a $ 65 credit via email from them, appreciated the offer and MADE SURE, when I ordered Vday flowers for a friend across the country, that there wasn’t some ridiculous «across the country» fee. My total was $ 13.72 AND $ 66 CAME OUT OF MY ACCOUNT!
I called customer service to cancel my order and get a refund, here’s how that went.
An over friendly representative immediately started futzing around pretending like they didn’t know what to do, put me on hold to speak with their manager, and proceeded to tell me they were going to give me a $ 200 credit? For what?! No, thank you — just a refund.
This was followed by them repeatedly asking me why I would ever want to cancel such a beautiful arrangement, and what appeared to be genuine sadness that this arrangement wasn’t going out. I entertained their concerns by explaining the absurd charges and false advertisements. I seriously thought the guy was going to start crying.
At this point I knew he was messing with me. I asked to speak to the manager to see what was up, he said she had left for the day, and then it got really interesting. I proceeded to ask him why he cared so much? What, did he get free lunch if I didn’t fall for his crap? Did they have a bet going in the office to see who could get a customer the most fired up? (all I could hear on the other end was other reps dealing with angry customers!) His answer,“Oh, no! I LOVE flowers!!!“
So yeah, unless you want to waste your time and money trying to do something nice for someone, you can spend ½ the time researching local florists near the destination — one of the many reasons why we should support local businesses!

I am currently on the phone with a rep from flowers express. I placed an order for a funeral arrangement to be delivered on Thursday to my best friends house. I placed the order on Wednesday. Friday night my friend asked me for my parents address to send a thank you card. i asked out of curiosity if she received my flowers and she said no. I called the company and was rerouted 3 diffrent times and the representative finally got on to process a refund and before agreeing to process the refund spent 20 minutes offering me half refund and to still deliver the flowers. I asked numerous times to speak to a supervisor and was told they are not allowed to have supervisors get on the phone.
Also so during the process I was told it was my fault for ordering the flowers the day before and that I should have called them throughout the day Thursday myself to verify delivery and included telling me I was at fault for not following up.
finally I was told I would get a full refund and they would still delivery a dozen roses on my behalf and while trying to process the request i was told never mind they couldn’t do that anymore. Finally after 78 minutes online I was given a full refund and advice to not wait until the last minute to order flowers.
i can’t really describe in writing how rude I was felt and how bad the demeanor of the support team was. They spend almost the whole time blaming me and be unresponsive and unwilling to help. This was by far the worst online ordering experience I have ever had. I will be researching how to file a BBB complaint, something I have never done in the past and will save this post and seek out all other review sites for this company. No one should ever have to experience what we did while helping someone who is going through losing their father.

I have to say I usually do my homework, research before ordering anything online however this time I did not due to a family crisis.
I got online chose a beautiful get well arrangement and placed my order. At the end of the process it did not give a final price, no delivery, fees or taxes, in fact It said I was given a 40 dollar credit, that alone should have tipped me off. After entering all of my credit card information and hitting the order button I received an email of the invoice. I was shocked the delivery and fees cost several dollars more then the product itself.
I then began to research and found several complaints online as well as a facebook page dedicated to people who have been scammed.
On a positive the flowers were sent in a timely fashion and was the exact product I ordered. I would not recommend or order from them again however. I feel that I was cheated and apparently I am not alone.
So moral of the story research before you order anything online, unfortunately this business takes advantage of people who are already under enough stress and has no issue doing so.
A very sad state of affairs.

I really hope that someone reads this review and decides NOT to order flowers from Flower Delivery Express!
These guys are horrible. The flowers you order online aren’t what you get. It is DRASTICALLY different! And smaller. Actually, you don’t even get the same flowers!
In addition to that, when you order same day shipping, you do not get your flowers that day. It comes late.
They don’t even ship their own flowers. They order it from your nearby florist. So why don’t you do yourself a favor and cut out this horrible middle man.

This company is horrible! I ordered flowers to be delivered as a birthday present and what was delivered vs. the picture was totally different! DO NOT ORDER FROM THIS PLACE! They scammed me!
This place needs to close down. Spend your money elsewhere.