Watertown Laundromat

Attempted to bring laundry on 2÷5÷16 but they weren’t open. Store and website said 7:30 opening and my wife waited until 7:40. Still not open.

Wow, the attention to detail here is amazing! That complimented with more than friendly service will keep me coming back for both my dry cleaning, and laundry-​by-​the-​pound! Honestly, the very best around… and PLENTY of parking!

Be advised that although it is called a «laundromat» you cannot do your own laundry here. They only offer pay by the pound and they will do it for you. I don’t know how that service is, but was confused when I went in and there was no laundromat. (I’m only giving stars because Unilocal makes me do so to post.)

If I could outsource everything in my house, I would. Laundry was one of the easiest. I take advantage of the free pick-​up and drop-​off service which makes the whole process so much easier. They are fast and the man running the joint couldn’t be nicer. The price is super affordable too.
I only leave off one star because sometimes the soap they use can be a bit harsh on my more delicate items. Live and learn. I just don’t send those out. No big deal, but something to remember for items that you really, really, really love.

The service at this laundry is fantastic. Recently I’ve had to have my laundry done for me due to time constraints, and they not only do excellent quality service, but they will even pick up and deliver laundry to and from your door in the Watertown area (usually after 7 pm). I’ve had many pounds of laundry done in just 24 hours. The service is easy, fast, and extremely good quality. It’s all done over the phone (or you can drop by their shop). Completely hassle free. I highly recommend them for anyone who needs help due to a busy schedule and just can’t fit in the time to do laundry or doesn’t have facilities in their housing place (such as myself.) They do dry cleaning as well.

I’m a week in and I’m close to giving them all of the clothes in my neighborhood. The front guys is amazing! Super helpful, easy to deal with, great hours (seriously, some of the others stop at 4, I work past 4). He even helped me out to my car with a larger order. $ 1.25/lb, 24 – 48 hours on average for smaller orders. Great job on sheets and bedding. and $ 25 for queen and king comforters. Parking right out front or half the block down on the side street. I haven’t tried the pick up and delivery service as its so close to my work.
HIGHLY recommended with all my heart and wallet!

Under new management. Clean (pun intended) place, awesome staff, family owned and they understand family needs and very affordable. Finally a great place to clean and deliver laundry!

Neptune is closing as of August 31^st… they are wonderful to do business with. Best of luck to there future endeavors.

Neptune offers a great wash-​n-​fold service and it’s even better because they pick up and deliver my clothes. I deal with John who is responsible and pleasant. Most importantly my clothes come back to me looking terrific.

Opening up my 40 pounds of clean, neatly folded/​packaged clothes felt like Christmas morning! I normally don’t send away my laundry, and I originally intended this to be a one-​off thing (my room was getting a little out of control), but at only $ 1.00/lb and a few bucks for delivery, I may never do my own laundry again.
John from Neptune was prompt, informative, flexible with delivery/​pickup hours, and incredibly nice. He picked up from my door, I was able to just forget about it, and before I knew it, it was delivered back to my apartment. Definitely recommend to anyone in the Watertown/​Cambridge area.
(Also keep in mind that I’ve been on Unilocal since 2005, yet somehow this is the first place that got me to finally write a review, so I think that says something!)

I have been going to these guys for almost a year and thought they were nothing but great in the beginning. They used to be timely and courteous, but their service has gone way downhill. The storefront is often closed with a sign that says «Be back in 10 minutes» or with a specified time that’s over an hour away and I’m often making repeat visits to the store to pick my stuff up. Worse yet, they often do not have my laundry completed as they say they would, after multiplve visits to pick up, and no attempt at customer service is made (an apology or a phone call to let me know there’s a delay would go a long way).
It might be that their prices are very reasonable and that they are becoming overburdened with too many customers and deliveries, but whatever the explanation it’s become an unpleasant experience.
I just had to edit and update this review from 2 stars to 1 after my last visit here the other day. I dropped off my stuff on a Monday and asked for it to be ready Wednesday, which they agreed. It wasn’t, they hadn’t done anything with it. So obnoxious.