Sullivan Tire & Auto Service

Went in for Brakes, Told me over the phone that a bunch of other things where bad (keep in mind my car only has 47k miles) long story short they said I had an oil leak and charged me to repair it. When I picked up my car I asked how come I didn’t see an oil mark on my parking spot… They call me a short while later and said there was NO leak and will refund my card and on top of things my car makes really loud noises from the brakes… Unprofessional and unacceptable

Have used two Sullys outlets over the years and always get friendly service, fair prices, don’t feel upsell pressure.

They were absolutely wonderful! They provided me with rides too and from work and made it as convenient of a process as possible. Would definitely use them again!

It is a tire place and I hate anything automotive related even thought they try to make it as comfortable and «pretty-​ish» as possible. Just get me in and out and don’t make me wait long. Luckily, this place is close enough to our house that I can wait it out there or in a good diner next door. They were very nice but I always feel like I am being handed a line. So far, thought, they seem to be on the up and up so we will keep going to them.

I’ve bought tires from them a few times and have had a few other services done over the last
years. They are always polite and explain everything. They have given me rides to and from work and home. This past weekend my tire was was making a noise and I dropped it off. They called to say the wheel was about ready to come off the car (I had recently had the tires rotated at the dealer since I was getting a sticker and dealing with a recall). I offered my the opportunity to take it back to the dealer. I was at a class and asked them to fix it anyhow since it was Saturday and I needed the car that night. They let me pay over the phone so I could pick up the car after hours.

I had a tire repaired today at Sullivan Tire after the AAA guy that put on the spare recommended them. I was really impressed with the professionalism, efficiency, and speed of the whole process. They took my car in with minimal wait, checked out the tire and were able to repair it and had me back on the road in less than 1hour. Great communication and excellent work at a fair price.
Next time I need tires for any of my cars, this is where I’m going.

Good prices, helpful people, good tires, not sure about the service. Got new tires with them and then had my car serviced at my local auto shop. My shop found (and showed me) significant damage to the suspension and was surprised Sullivan hadn’t alerted me to this. But if you need tires, I highly recommend this place. Free rotation, free coffee, free wifi.

There is a reason why these guys have four and a half stars. They earn it every time I come in.
Five stars
Price
Convenience
Personality
Transparency
And speed!

My car battery died, I had gotten a jump in Long Island, NY, and was driving to Boston. I was hoping I could find a place in Watertown to switch it out soon as I arrived so that I did not have to turn my car off. These guys were the first guys I called and I was able to set up an appointment. These guys were very professional and clear on the phone and in person.

This place saved my ass. One headlight went out then 2 days later the other went. Honda Fit is impossible to change on own.
The older guy was adamant that they couldn’t get me in today or even in for two days. Younger guy said yes and saved my ass. Reasonable costs. Soooo thankful. I will be back for routine services

FYI, this location has reopened. The customer service here is good. I always receive clear, easily understandable updates from the staff here before any work is performed. I purchased the roadside hazard plan and was happy with the service I’ve received after a recent flat tire. I’ve always been given accurate wait times here. I would recommend this location to others.

Blew out a tire yesterday and was certain I was going to get gouged to replace it. My friends friend said he had a tire replaced here after investigating a ton of places for best price.
I don’t have that kind of time so I trusted him. He seems kinda smart. Not only did I get a fair price when I compared what I paid to another place in Waltham last year, I also enjoyed the experience cause they were nice. Not rude likesome other car repair places in the area. So bottom line is I got a fair price and good service which is all I ask for.
It was fast to get the job done and they have a TV in the waiting area so I was entertained. Also free WiFi is a plus when having to wait. Can check email and do some surfing while waiting. I’ll need my back tires replaced soon and would go back to these dudes. They are good guys.

I’ve been telling the guys at Sullivan I’d leave them a review for a while now, so it’s about time I get down to that review.
The car we own is pretty old, and by old I mean beat the heck up. It’s really not much to look at, but it gets us from point a to z. I work in the area and pretty much live out of my car. So it’s important to me that the car starts, not that it’s a good looking car. It also doesn’t help that hey, I’m a dog walker and my car always has dogs in and out of it.
I have spent more time at this auto shop than any other in my entire life. My cell phone probably still remembers the wifi password. I’ve gone through every magazine they’ve had at one point or another, and they always have a good selection mind you.
I know absolutely nothing about cars besides this is where the windshield wiper fluid goes, here’s the gas tank, and here’s the oil. The car starts when I turn this key and boom, it’s magic.
Paul has always been so friendly, even offering to schedule a ride back home for me, or a rental car if we needed it for the day. We’ve had more repairs done on the car than what we actually paid for the car. They never talked down to me, or played the sexist woman in a auto shop card. Which I’ve had a couple of other times elsewhere.
They’ve never tried to up sell me on ridiculous things, and even once offered to flush my air conditioning on the house. As it turns out, the make and model of my car never had AC installed (WHAT THE HECK?!) but it was such a great gesture after how much we’ve spent at this place.
There have even been times I’ve had one of my dogs with me and they offer to get her a bowl for water and anything else she may need.
I live a bit farther away now and don’t get to make it here for quick things like a flat tire anymore (yes it’s so pathetic I call a flat tire «quick» for the amount of things my cars had wrong with it), but when the bigger issues come up this is the first place I call.
Be nice to people in customer service, it’ll work out in the end.

How is this place getting such good reviews??!
These guys need to enroll in a course called ‘Customer Service 101′ at their local community college. Then, and only then, their business might be a pleasant experience.

I’m really excited to have found Sullivan tire. I had a really great experience here recently.
Found my favorite tire online. Sullivan had them. Found a great price. Sullivan matched it. Picked up some TPMS units off of Amazon… Sullivan installed them.
No BS, no upselling, no hidden charges. Plus, a computerized printout of the alignment sheet. Very happy.

Since this Sullivan Tire was quite literally in my backyard, when I was having ongoing brake problems with my car, I went to Sullivan Tire on North Beacon St. The staff was friendly, professional, and knowledgeable.
I felt as though the crew fixed the problem that I made the appointment for very quickly and completely. I have not had any problems with the brakes since. Their pricing for parts and labor was very reasonable and I feel like I really got my money’s worth.
I also liked that they raised a few other points about things they saw that they wanted to fix, but didn’t push me to also have them fixed during that appointment. Instead they left it open to me to bring it back if I deemed it necessary.
I would certainly bring my car back to this Sullivan Tire if I needed to have it worked on in the future.

I noticed that one of my tires seemed deflated this morning, and went to Sullivan to get it checked. After asking for an estimate of how much time they would need (ie did I need to get picked up), they offered to check my car right away to speed up the process. Turns out my tire pressure was low in all the wheels, but no damage. They gave me more air and I was on my way within 40 minutes without any charges. They were very friendly, had free wifi, and ample seating.
The customer service was great, and if I do have any real problems in the future, I will be sure to come back here.

excellent service here! I managed to put a giant hole in one of my tires and needed to get a new one (obviously). I went in super early and the staff was very friendly. Although they didn’t have my tire in stock, they ordered it right away and it was in by the afternoon.
Friendly, efficient, and decent prices. No complaints from me!

I called these guys on my friends suggestion. I had priced these guys out many years ago, the sales guy was way off then. But coming off a horrible experience at Town Fair Tire in West Roxbury (I walked out after they tried upselling me), looking for someone new was no problem.
I called ahead after searching their website, they did not have the tires in stock, but, the sales person said he could order them for next day delivery and install. It was perfect for me. I showed up for my appointment, the delivery truck was still there as mentioned and they found my appointment.
They confirmed the tires’ make, model, and price. Told me they would have me out within an hour. I was able to settle in, enjoy their free WiFi and get some work done with some complimentary coffee.
The salespeople checked with me on a couple of options, whether I wanted whitewalled ones, alerted me that they were about to finish and could take payment when ready.
Great service, excellent timing and delivery as promised. No uncomfortable upselling, surprise upcharges and a very fair price. Loving how my four new tires are riding.
Worth the visit with Sullivan. Highly recommended.

I got four new tires here last winter, since I had just took over my Grandfather’s car (which was Florida driven only). They’ve been great all year. Good traction through last year’s snow storms and they give good rain driving also.
Well the other day one of them got punctured in a car wash… you can see my review on that place under «Belmont Car Wash.»
I purchased a protection plan on the tires when I bought them, so I knew the repairs would be fully covered. I made a 3pm appointment and headed over…
It all took about 35mins. and they were able to confirm that the rim leak that they had to patch was «more then likely caused by the car wash.» They said it was all patched up and good to go.
So I make the 15min. drive back home and when I got out of the car, sure enough… I hear the same hissing leak sound. There was a nail hole in the top of the tire too. Now this was either already there and they missed it, or it was caused by so really horrible luck.
Sooooo back to Sullivan I go… They brought it right in. Paul, the manager, was very nice and apologetic for possibly missing the hole. They had it, once again, all patched up and good to go in 10mins.
Since then, I haven’t had any leakage from the tire at all.
In the waiting area they have a decent sized plasma TV, pretty wide selection of magazines, complimentary Green Mountain coffee, and Free WiFi. They also have a area where you can work on your putting game (see pictures) while you wait.