Logan Furniture

I couldn’t have had a better experience there! i hope they won’t close the store!

Too bad Logan Furniture is closing…
It’s really the only furniture store in the entire Watertown-​Newton area (so then why the heck are they closing???). Maybe another store will open in its place.
Overall, the interior is definitely in need of renovation and they need to clean it up a bit (make the showroom actually presentable, somewhat like Bob’s or Jordan’s furniture, just a bit less crowded in the showroom. They do have a cool basement that has some great tables and chairs to purchase, only problem with the basement is the ceiling, being SO low!
I did find one man who worked there to be extremely helpful, knowledgable and efficient as a salesman. Very satisfied and happy with his precise and fast help to me and lots of other customers throughout both floors of the store.
Overall, some good finds, pretty good prices, and only a few things that should have been done to avoid closing down.
Everything is 20−50% off now. Go check it out if you need furniture in the Watertown area. Located at the busy North Beacon Street & Arsenal Street junction. 3 stars.

We recently bought a new dining room set and could not be happier with the set and the customer service. Tyler in particular was above and beyond helpful, he discovered one of the chairs was damaged and got another one in for us. Being in customer service I know that things can happen but it’s how you handle the problem which is what really matters. Thanks for getting our dining room set just in time for Thanksgiving.

I would give this company a 0 star review if possible.
I could not be more disappointed in the lack of customer service and the lack of management ability.
You would expect that after ordering $ 4,000 worth of furniture the least someone could do is give you a call when they are close by with the delivery, right? Nope, apparently picking up a phone and entering 10 numbers is too much for these incompetent thugs.
On top of that, I had special ordered a piece of furniture and was told multiple times that it would be available and ready for deliver within the month. Fine by me as long as I get it eventually. I got a call the next week saying they sold out and tried coercing me into buying a more expensive piece as a replacement. Not happening after this experience.
Sure, they offer financing if you do not want to dish out all money up front but who doesn’t do that?
If you want to waste countless hours on the phone with their management discussing logistics of a furniture order and deliver than by all means buy from these people. If you are someone who values their time and hard earned money stay away and go to a more legitimate establishment.
In hindsight, my sales associate was knowledgable. To bad he stepped out of the picture after I placed my order and handed me off to some imbecile.

I had a very good experience in Watertown. The sales coverage was accurate on a delivery date and the furniture is good for the price.

I Purchased a Sofa: I was given a date to come pick it up in Watertown. Pretty simple process right? I call on pickup day, «Sorry no truck this week, you’ll have to wait till next week or pick it up at the warehouse in Avon.» At this point, a reputable company would have offered delivery, a discount or something, they did nothing of the sort. So I decide instead of sitting on my living room floor in my apartment for the next week that I would go and pick it up at their warehouse in Avon. Rented a truck: I drive from Watertown to Avon and realized I did not have my receipt with me, I assumed that it would not be a huge deal since the guy behind the counter had a computer, I had my ID, how complicated can it be for him to look up my order on the computer. Nope. He said «You call store, I need receipt» «So I have to call them?» I said to the guy behind the glass windows. At this point Logan Furniture was at less than 1 star. Yes its a simple and small thing for me to do but to me it was the second time Logan furniture was showing me how much they did not give a shit about keeping me as customer. That brings me back to the No truck this week. At the warehouse there was 3 guys doing nothing, 4 trucks in the parking lot when I arrived. Pretty sure that truck that never did their deliveries and the reason I’m wasting my entire Saturday are right here, for everyone to see. So I called the store and I spoke with the girl in Watertown who was very nice and by the sound of her voice I am pretty sure she was aware of the competence level of the warehouse staff. She had to email him a copy of my receipt which she did rather quickly, apparently the warehouse staff does not have a database? or the warehouse staff is so poorly trained that they don’t know how to use it. Moving on: They go get my couch, unpack it and we do the inspection, everything looks good. The warehouse staff brings the furniture to the loading dock and leave it there. I said to the guy who brought my couch over, «you going to help me?» he looks me right in the eye and walks away. My wife and I needed to load the sofa into our truck, they don’t help you load it into your vehicle, three grown men watched while my 120lb wife and I load a sofa into the back of a truck, again this is disgraceful customer service at a very high level, these guys should have their man cards pulled and be fired for watching a woman carry a 100lb couch. I get the sofa back to my apartment, move the sofa into my living room, take the plastic off and I let my amazing wife do the honors of being the first to take a seat, she does and we immediately hear a very loud and obvious «CRACK!» So I take the couch cushions off to talk a look, the side she sat looks a little different than the other side of the couch, mind you she weighs 120lbs. I flip the couch over and there is a LARGE piece of the couch frame protruding through the layer of protective cloth on the bottom of the sofa. I call Logan furniture, they inform me that I need to return the sofa to AVON and I’m not allowed to bring it to the Watertown store which is 1 mile from my house with my rented truck, So I did. That ends my relationship with Logan Furniture. Do I want another sofa? NOPE. What I will do for you Logan Furniture is share my experience with all the users on Unilocal and possibly help to put this disgrace of a business, out of business.
:)

Don’t bother with this furniture store. The customer service is terrible, the furniture quality is mediocre to begin with. Expect to hear the phrase «I’m sorry, but there’s nothing I can do for you.» They do not follow through on delivery dates. I suspect they do this purposely. The return policy states you have 7 days from the date of your order. If you get your furniture after 7 days and are unhappy with it, you have little recourse. This way you can never return the furniture. I agree, Shady business practices. Buyer beware.

This guys have a worst costumers service. I bot the mattress from them and they didn’t wants to give to me because they can’t print one paper to give me to sign one week i use to go here to pick it up and the was running away trying to find a fake motivation why they can give it to me the problem in this situation it was that when i bot it i ask them to check if they have it in stock and they told me that they have in the back and i can pick it up next day and after that 7 days they lay to me don’t go there if they have a little low price they have a worst management and you will loos the money time gas and a lot of nerves with thous guys is better to pay a little bet more but have everything in time and with out problems

Like many of the other posts have said: STAY AWAY! This place will gladly (and quickly) take your money, and then cease to contact you regarding your purchase. First off, our sofa and love seat were marked in the store as on sale, but on the website the «sale» price was the regular price. They lie about sales. We paid for our sofas in full, in the store. We did not hear from the company for over 3 weeks! I had to call the store over 30 times (they did not pick up). When I went into the store to ask what was going on, I was chastised and told I should have called.
Trying to speak to the manager is about as hard as trying to speak to the President of the USA: IMPOSSIBLE. After a month and half of terrible customer service, disrespect, and indifference, we were offered a lamp as consolation for our troubles.
After asking for a refund, we were told that it would take a couple of weeks to process the check. They have no issue taking your money, but getting it back is a huge issue.
Best avoid this place. I am fairly sure the nice reviews are just people who work for the company.

I could not have had a better experience purchasing furniture than at Logan Furniture. Kalid was exceptionally helpful and knowledgeable. In addition, Emad was very nice. I highly recommend this furniture store for their friendliness, professionalism and absolutely fantastic selection of reasonably price furniture!

DO NOT SHOP HERE if you expect to receive your goods and services as ordered and expect to deal with professionals and people who won’t insult you. DO NOT SHOP HERE if you believe that store policies and business models should conform with basic fair business practices, ethics, and accountability. Shopping at a more reputable furniture store may cost slightly more as far as the initial price tag, but think of that small price difference as a premium for not having to deal with the incompetency of Logan Furniture.

Another dissatisfied (almost) customer.
This week they ran a print ad for a twin trundle bed with storage drawers for $ 299, available in Honey, White & Espresso (reg. $ 699).
I get to the store, look the bed over. It’s middling quality, about on par with some of the lower-​end Ikea stuff, fine for a kid’s room. I decide I’m going to buy one, so we go to write up the order.
I tell the saleswoman I want white, and she says oh, it’s $ 439 in white. I show here the circular, which clearly says «available in Honey, White & Espresso», and says NOTHING about different pricing for different finishes. She says, «well it doesn’t SAY they’re the same price» … with a completely straight face.
I said «thank you very much» got up and walked right out the door. For $ 299, the bed was worth it, but not for a penny more. Add in deceptive advertising practices, and I’ve got another retailer I can gladly not waste my time with anymore.
Steer well clear of this retailer.

My mom went to logan furniture in watertown mass. She had spent about $ 7000.00 there a couple of wks ago. 1^st off they were very rude and was on the phone and didnt acknowledge her. After picking out what she wanted, she wanted them to deliver the furniture, they gave her a date of delivery, that was changed. The items she bought on clearance could not be delivered, she had no way of taking them out of the store. She went back to see if they would just let her swap it for something else and they said no. Some of the furniture delivered was broken and they didn’t even deliver everything in one delivery. She had even spent about $ 5000.00 there a few yrs ago. They need to get more training in customer service bad sellers I do NOT recommend

I do not even have the words to describe how much I dislike and loathe the business practices of this place. Back at the end of March I was moving and needed a good couch… I went to all the typical furniture stores but all were not what I was looking for and I didn’t want to spend a ton of money on it seeing it was going to be a gift from my mom– I came here on a whim with my mom not really expecting to find anything… lo and behold I find my couch in the basement of this place… Here’s where the shadiness begins. The couch came to about $ 700 with all the taxes and fees and what not and my mom paid in cash. After the transaction was done I was the one who had to bring up the delivery dates… Now a typical furniture place would take maybe about a week tops to place your order and get it delivered– etc– which is expected… the manager had helped me at first but then made another girl deal with the rest of the transaction… she then tells me it won’t be for at least a MONTH before it comes because of «certain times of delivery» I asked her why she didn’t mention this before I just handed over all the money… she apologizes and gets the manager to come over who gives me the same show and tell about how delivery dates are fixed and how my couch is not in stock so it will take longer and blah blah blah… AT this point I was pissed and my mom was pissed and I had a gut feeling to just cancel the whole thing and get the money back… but this was like the 4^th furniture store I went to and I really wanted this couch (it was a black and grey duo tone sectional with a «fainting chair» piece attached) and I really wasn’t in the mood to look more so I gave in and dealt with the fact that I’d be sitting on my ass for about a month… fine…but THEN…
One month later I don’t get any update or word so I call them already pissed off… the guy on the phone (whom I can tell is new and nervous and young) tells me he’s sorry but it will take longer because my particular couch is not in stock at the warehouse or some other mumble jumble… I ask how much longer– he says a week. I’m LIVID at this point of course but whatever i suck it up…
THIS WENT BACK AND FORTH for another month. Finally the girl calls me sometime in May and tells me they will call me with a delivery date for next week. I tell them I am really not happy at this point and that they should have given me free delivery or some sort of discount for waiting this absolutely ridiculous time — she says nothing, One week later she tells me that again delivery won’t be until the freaking following week… WTH??? At this point I’m threatening to have my order cancelled and to report them to the BBB, etc and I’m screaming on the phone… my back sore from you know SITTING on my goddamned floor for 2 months…
Anyhow my freakin couch doesn’t get delivered til almost JUNE. YES– 2 freaking months I had to wait for this freaking couch,
The only good thing about them is that the delivery guys were quick and friendly. I swore to myself that I was going to refuse to tip them because I was so pissed off but they were so nice and pleasant and had the couch set up in literally 5 minutes that I tipped them anyways…
The couch itself is wonderful and I love it and I’m lucky to say it was brand new and had no damages and it came with 2 throw pillows but it was def not worth all the hassle and lack of business professionalism,.
DO NOT purchase from them, They need to get their act together and communicate with their customers. SHADY!!!

horrible horrible place. the furniture i ordered was not what i received and they wouldnt even fix it OR help me in any way. they bascially told me too bad. i reported them to the BBB, and i would tell you to get furniture from K-​mart before here.