Marcy Spa & Salon

I wish there was on option to give 0 stars. The problem started when I called to make an appointment for a haircut and the woman on the phone was having a conversation with someone else while trying to make my appointment. I arrived to every employee outside smoking in the front of the building. When I began to get my haircut the woman had double booked and had two clients at once. The woman washed my hair and began cutting it, but left twice mid hair cut to go check and wash her other clients hair. I sat with freezing cold, wet hair, for 15 minutes until I decided to walk out. While I was sitting there, waiting, other employees were walking around, eating food, talking about their weekend plans quite loudly. I left with half a haircut and wet hair. They are unprofessional, non apologetic and I will NEVER be back.

I have been putting off getting a professional haircut for a while because I kept reading terrible reviews of the salons up here. After getting my hair butchered at the PX, I decided to come to Marcy’s Spa and Salon to fix the mess. One of my friends has been raving about how this place is amazing. So I decided to give this place a try and Debbie (Debby?) was my stylist and I told her to do her magic and fix my hair and add in some layers. She did a phenomenal job! She was really gentle with washing and blow drying my hair so much to the point I almost fell asleep xD I highly recommend this place to anyone who is new to Watertown and is apprehensive about getting their hair cut for the first time in this city.

Super friendly and efficient staff, they rushed to put a glass of wine in my hands as soon as I arrived and the pedicure was decent. The rating is more for the staff though! They were just great. They give a 15% military discount.

I really loved getting my gel polish done at the Marcy. It was even and stayed on with no chips for 3 – 4 weeks. The girl who did them was able to do many different variations of sparkles. She ended up moving away and I was booked with someone else this past time. My nails were uneven and sloppy and only lasted 4 days until they chipped. And many of the tools used before were taken with the girl when she moved. I was charged $ 40, and with removal it used to be $ 35– I won’t be going back

I came in with my hair breaking off at the ends from a bad dye job that left my hair multicolored. I saw Debbie and the results exceeded my expectations. She did a great job and I later received a lot of compliments from people who didn’t even know that the week before I had screwed it up. Debbie will be my go to person from now on.

I have been coming here for three years now and would never go elsewhere in the NNY area. I have had cuts, colors, highlights, manis, pedis, and massages here and have never had a disappointing experience.
Catelyn is fantastic and if possible I always go to her, but have had good luck with others too!

I’ve been to many Aveda concept salons and usually look for them when I move to a new area. I’ve been to this salon a few times for hair cuts and a manicure. The manicure was good and my first two hair cuts were fine, but not great. I have wavy/​curly hair and never wear it straight, so it’s hard for me to find the right stylist that really understands that type of hair. On my last visit I specifically asked for someone who works well with wavy/​curly hair and the person scheduling recommended a senior stylist. The front desk person was friendly in greeting me and let my stylist know I was there. She came out within a few minutes. She took me to her chair and I explained in detail what I was wanting. I had let my hair grow to the middle of my back and it was pulling the curly out. I wanted to cut my hair so that when it curled, it sat on my shoulders. I also wanted layers put in to give it body. She acted like she understood. Before taking me to wash it, she wanted to get rid of the bulk. She gathered my hair in the back and cut. I should have known from that moment that this was not going to end well. The shampoo was nice; she wasn’t rough. She began cutting, before I knew it I saw that she had gone too short. I didn’t say anything because how was she going to fix going too short. By the time she was finished, I saw that she really didn’t listen to me at all. Once it was dry, my hair reached the base of my neck. I’ve had my hair this short before, but it was not what I was wanting or expecting. Now usually at this point, the stylist would walk me to the front, give me her card and maybe a few free samples, and ask me if I would like to make a future appointment. To my surprise this did not happen. She walked ahead of me and went into the back office. I needed some conditioner, so I grab one and went to the front desk to pay. I waited a few minutes for someone to come out and check me out. She finally did. But I didn’t see my stylist again until I walked outside to my car and saw her with the other stylists having a smoking break. I got no «thank you for coming in», except from the front desk person. This is really the worst hair cut I have gotten in awhile. And there is nothing I can do, except wait for it to grow out.

I’ve used Aveda Salon’s over the past ten years or so, so naturally when moving into this area I sought them out. The building is quaint, however, it’s off the main road so it took some searching for. The ladies that helped us were very friendly and the service was ok, but there were some issues regarding scheduling because there were several appointments made (i.e. hair, nails etc.) They have the hefty Aveda price, unfortunately, I don’t think the services were up to par. I will continue to search for a hairstylist elsewhere as well as for my mani’s and pedi’s.