AFC Doctors Express Urgent Care

Worst. customer service I have ever received. Extremely rude for no reason whatsoever. With so many places around that provide the same service, I recommend avoiding this one at all costs.

I would give them less stars if it was possible. I don’t have insurance so I don’t take trips to the doctor lightly, but I was having a concerning allergic reaction and my roommate suggested Doctors Express because she worked across the street from them. I paid up front and was ushered into a room where I explained what was wrong to the nurse, she was at least pleasant and helpful. Then I sat in the exam room for an hour waiting for the doctor, I accept that this is part of going to a doctor and although there was no one else there to see a doctor that morning, I don’t hold it against them. When the doctor got there is when things went down hill and I realized that I should have just saved my money. She never introduced herself, only confirmed my name and asked what was wrong. I explained what was happening and was met with the response of «I’ve never heard of that happening». Without going into too much detail, I had a spider bite and have had allergic reactions to bites before where whole limbs have swollen. This time my lymph nodes were swelling with no sign of fever or infection, branching out from the location of the bite and spreading rapidly. It was concerning. The doctor (whose demeanor clearly said she didn’t believe me) proceeded to poke me in the shoulder, chest and throat (no where near where I was swollen) and declared that she couldn’t feel anything swollen. She asked if my breasts hurt and gave them the same poking treatment. By this time I was thoroughly frustrated and humiliated and was a bit flushed. The doctor commented on my blushing and I explained that it was unrelated. She said that it was probably something that I had eaten and asked if there had been anything different the last few days. When I explained that no, I hadn’t made any changes to my diet or to any product I was using, she told me to go home and think about it, that I must have eaten something different. I told her that the only thing different was the spider bite and that I’ve had reactions to them before to which she explained that it couldn’t have been the spider bite because there were no red lines coming out of it. I tried to explain that it wasn’t infected, that I didn’t have a fever, it was an allergic reaction and she condescendingly told me that she could guarantee it was something that I ate. My room mate (who they insisted join me in the exam room) asked about the swelling in the lymph nodes and the doctor confronted her, demanding to know how we knew where our lymph nodes were and how my room mate knew what was going on. We explained that I had been telling her what was wrong and we knew where the lymph nodes were because I could feel them. She made me show her where I thought they were but never commented on it. Instead she told me that she’s been practicing medicine for twenty years and had never heard of this before. I made a disparaging remark that it was ok, apparently I was just crazy and the doctor defensively said that she hadn’t told me that, that she just couldn’t see anything wrong with me and that I should come back when there was something physically wrong with me that she could see or if it got worse. I felt humiliated, just as concerned and confused over what was happening and cheated out of my money. I did not feel like the doctor was really interested in talking to me at all, she made me feel like I was wasting her time and lying for attention. The service was appalling and I don’t care if I am hit by a car outside their building I will never go back to them again and I don’t think anyone else should either. If I hadn’t been forced to pay before seeing the doctor I would have walked out without paying. Luckily the reaction did go down over the next several hours, because having wasted my money on the resentful incompetence of the doctor here I couldn’t afford to go anywhere else if it did get worse. Do yourself a favor and go somewhere else.

I went into doctors express today to be seen was greeted with a «Would you like to see a patient. Once i corrected them i told them why i was there they proceeded to tell me i couldnt be seen unless the visit went through my automobile policy. I was not in a car accident… i was there for knee pain not sure what that has to do with an auto accident but i was still refused treatment

I was seen quickly and the doctor answered all of my questions. I glad I used the service.
However, this place isn’t transparent with their billing/​price. I also did not know Doctor Express classified itself as an ER. The total charge was $ 325, but Doctor Express reduced to $ 135 (based on having insurance or whatever). I was responsible for $ 135 because I did not reach my deductible of $ 500 for urgent care/​ER. After I understood what happened, I paid the bill and I wrote a review on Unilocal.The bill was paid on the second day after I received it.
About a week after I paid the bill, Nicole called me. I did not answer the phone because I was at work. Soon after, she called my emergency contact. After work, I called her back. Nicole pretended to care, but her primary concern was to get me to change my review. Her call did not cause me to change my view.
I decided to rewrite my review because the service was great. Further, I did not have to wait and the doctor properly treated me. My medical issue has been resolved. However, Doctor Express was not transparent with its billing or price. Most providers tell you what you will owe before you are seen. I think Doctor Express personnel could do the same. However, it’s possible that the staff are not properly trained do this task/don’t care/​informed not to tell patients.
After thinking it over, I don’t think that fact requires me to lower my star review. I decided to lower my review based on the fact that Nicole called my emergency contact only to discuss my review. I found that move very inappropriate, tacky, and shameful. A 4 star review means I am fan of this company, and I am not a fan of company who employs a person who thinks it’s proper to call an emergency contact to change a review.
This whole experience showed me how little control you as a patient have with dealing with providers like Doctor Express. I am now more informed consumer about the healthcare system and my insurance plan. I am glad Partners Health Care will be opening a location in Watertown Square. If I need urgent care services, I will go to that place instead of Doctor Express.

Not sure if this place even deserves one star. My wife was exhibiting symptoms associated with a condition that may have required very urgent care. We didn’t feel it was to the point it was necessary to visit the emergency room, but could not wait for an appointment with a primary care doctor. This place opens at 8am and we came in at 8:20. It took 25 minutes to be called back before seeing an assistant that recorded information and put us in another room. After another 45 minutes without seeing another soul, we just walked out and sought out another care facility. At the new location we spoke with a physician, had vitals, EKG, ultrasound all done within an hour. And at an office that doesn’t plaster «EXPRESS» and «URGENT» all over their walls.
Place sucks. I don’t think I’d be back even for something as simple as a TB test.
Boo

I saw a wonderful PA there today (a young woman). She was thorough, friendly, knowledgeable, and did not make me feel like I had to rush. All of the nurses and med assts were incredibly friendly, and surprisingly (since going to the Dr stinks) the whole experience was really great! I will definitely be returning to this office if I ever need urgent care services again.

I had to have my child vaccines for school we went to the Watertown location and a medical assistant Shanice came in the exam room and was full of life and made my child laugh. She gave my daughter 2 vaccines she was so quick my daughter did not realize she had already done. Any one need shots of any kind I would tell you ask for Shanice. I know I will it was a get experience

Dr Simmons is amazing. He explained everything very clearly and answered all of our questions. Highly recommend. Highly.

Went in for a blood draw on a Saturday and they called me with my results on Sunday. All staff were professional and courteous and the phlebotomist has no issues with my rolling, tiny veins.
Just great, I was in and out in no time flat and the entire experience was completely painless.

I wish I could give this place negative stars. Which is unfortunate because most of the staff are really friendly. But the doctor I saw was condescending, completely unwilling to listen to me (or even to my regular doctors over the phone), cold, and forced me to get completely unnecessary treatment that has — SO FAR — totaled almost $ 5000.

Went twice this week for both a virus and Strep. The doctors care was excellent. I was very impressed. They really knew their stuff and were very friendly which makes a big difference for me. The staff was efficient and friendly too. I would give more stars if I could. Excellent customer service.
Thank you for prescribing albuterol for my extreme uncontrollable coughing fits. I finally have peace, can actually rest my body so it can heal.
I kind of wish this place was my primary care doctor.

Needed my DOT for my cdl license went to doctors express as a walk-​in and they took care of me. Their staff and the physician were very hospitable especially Sharay and Thien. Very reasonable price too, no long wait even as a walk-​in, that was impressive. However their billing service is not sharp.

Absolutely nothing express about this place… waited over 45min for a drug test (urine) for my new employer. Only one person before me. Others arrived after me and have been seen. Never EVER would recommend this place to someone good thing I’m not sick or an emergency!

This was my first visit at any Doctors Express locations. It was very clean in there. They offer you snacks and bottled water. The best part is, that they actually are fast! I saw doctor Khelda Jabbar, she was extremely informative. She told me that the antibiotics I’ve gotten before for a sinus infection was actually one of the worst antibiotics. That they usually do not clear the symptoms. She was very helpful. Overall this was a good experience and I recommend it if you can’t get to your primary care physician.

I woke up feeling very flu-​like and my doctor’s office was closed.
I chose this place because it was close to my house. I was very pleased with my visit. The doctor that saw me had very good credentials (head of ENT at BU Med) which was one thing that I was worried about before I went. It was quick, easy, and he was very nice. Would definitely go back.

I injure myself more than I care to admit, and this place is full service for breaks, scrapes, plague… and the waiting room has snacks. The parking is great, and the wait is usually 15 mins. If I need to be seen by a doctor, but its not life or death, this place is where I go, because I know they can see me before my PCP can.

I came on a Friday at 6:30, there was no wait.
Excellent visit. After a very small amount of paperwork, I was seen by a nurse who took my vitals, and asked some background questions. Then I saw a doctor in about 10 minutes, he looked me over, and suggested blood work. Another nurse came in, did the blood work. The doctor came back, explained that I needed to see my PCP asap, and told me what to do. All in all, about a 45 minute trip, way faster than a normal doctor visit, which requires a trip out to UMass in Worcester.
All in all, perfect. Extremely fast, efficient, friendly, and professional. I came in with non-​specific symptoms and I was told that I had a real problem, and what the next steps were.
They also had snacks and water available in the lobby, and were nice enough to get some more for me after I felt faint after my blood work.

Visited Dr’s Express. The aides (they do not hire nurses) were nice and helpful. The doctor was quick and efficient. Billing problems since have been a nightmare. The Billing Department does not return calls. When I finally got in touch with the representative he was not helpful and rude.
Called Dr’s Express directly and they immediately resolved the billing error.

I am so happy to say that I had an absolutely fantastic experience at Doctors Express.
I came in looking like I had been run over by a bus. I had a fever for a few days and felt like crap. I walked in and immediately started coughing and the poor nurse looked at me and said, «you must want to see a doctor!» The nurse was SO sweet and kind and the process of seeing a doctor here couldn’t have been easier. There weren’t many people waiting, and I went around 2PM on a Wednesday. I was seen within 10 minutes.
The nurses were really nice and took my vitals, and asked the necessary questions. The doctor was a little awkward, and kept making corny jokes but it kept me amused and I didn’t feel creeped out or anything, just felt like I was maybe 7 years old. He explained everything he was doing and had the nurse conduct a few tests to see what I had. The tests and results took no longer than 15 minutes. Overall, a very easy process that took no longer than an hour.
The facilities are clean, modern, and nice. There are even TVs in the exam rooms! Very nice and professional staff, and they even took my (very crappy) insurance! Wahoo!
Five stars and would definitely recommend.

I’ve been here 3 times with little to no wait time ahead of me. Staffers are welcoming and knowledgeable. They have free water and snacks in the waiting room. They also have tv’s in the rooms while you’d waiy for the doctor to see you. Super clean too, always a plus.