Starbucks

I feel bad actually — watching the barista struggle. It’s 9AM, one barista, and at least a dozen backed up cups waiting for espresso drinks. At least I know it will be a minimum of 10 minutes until my drink comes out.

Lets see $ 2.45 for a large tea vs $ 8.00 for a small pot of tea… Hrm, no contest, I walked over to the Starbucks to get my tea twice because the cost of the tea at my hotel was stupid expensive. One paper cup is what you got in Room Service, SO not worth the $ 8.00 cost. UGH.
The service was quick and decent when i was there, Nothing stand out.

This Starbucks, which is near my office, is hit or miss – emphasis on miss. The cashiers are occasionally friendly but often either on autopilot or unfriendly altogether. The line here is regularly nearly out the door, but it is a fairly small location so I can’t fault them for the line length.
My drinks (favorite: cinnamon dolce steamer with 6 pumps of syrup, whipped cream and extra cinnamon) are usually prepared correctly. The baristas, however, are some of the least efficient that I have encountered. Even when the line is short, I can expect to wait for quite a while for a drink. It’s not uncommon for you to be standing around for upwards of 15 – 20 minutes because 1) they don’t usually ask for your name, so you have to listen for your specific drink to be called out among the din of office worker chatter and 2) the baristas often make drinks in an unpredictable order.
As I stand here at the location now, one employee is yelling at another. I don’t come here often, even though it is so near my building, because of the slowness and general atmosphere. If you have some time, though – and I mean some time – then you will probably eventually receive your drink.

In the desert that is Southwest DC’s 60’s-era concrete vault government architecture, this Starbucks is the only coffee destination available to office apparatchiks and their supporting cast, sadly.
And while there’s always a line here, the service is deplorable. I heard a customer’s name being mocked while his order was written on the paper cup. Often there is no barrista to be seen, just the cashier. Cashier’s process 2 – 3 people without getting simple cups of coffee poured because… they feel like it. This leaves people crowded at the registers unsure of when they will be served their cup of coffee that they paid for two customers ago.
The milk/​sugar station isn’t maintained and orderly.
So. very. uncouth.

Young woman who does the morning shift (during the week of 9.31.15) provides such great service. Always a warm welcome, even at 5:30am!

Starbucks by default and by far the worst Starbucks ever. Every staff person I have had to encounter has had the worst attitude. The service is horrible and unwelcoming. I am visiting Washington and for the 5 days I have been here only one barista has shown what the «Starbucks attitude» should be like.
I feel sorry for the people who have to work in the area.

Closest Starbies to my office! They always make my drinks perfectly (I’m extremely particular lol) and they have specials every so often. Workers are friendly & efficient especially during the morning rush.

The worst experience ever. I thought starbucks was suppose to be welcoming. When I got there I had to use the bathroom. During my wait, One of the workers walked over to the door and locked it. Turning away all new customers. Catching an attitude with anybody that tried to come in. There were 3 little girls out side. All under the age of 10, One of their sisters were inside by the door waiting for their mother to grab their order. I remember seeing the women waiting at the area where u pick up drinks when I first got in line for the bathroom (20mins prior). The worker would not let them in after he locked the door. Specificly saying, «I can let you out but your not coming back in.» Very poor customer service! By the time I made it to the bathroom the mother who had been waiting since I got there did only NOT have her drinks but Had 2 workers yelling at her. In the end The Manager threw her money back her. The employee that locked her children out, whom was also yelling at her walked up to her saying «since you got your money back you didn’t pay for these!» And tried to grab the drinks she did have out her hand! I was appalled! I was extremely uncomfortable and feared for the mother. I Dont know what kind of employees Starbucks in DC are hiring but I will stick to VA! I wish I could rate this a 0… A 1star unfortunately is the minimum.

«It happens millions of times each week — a customer receives a drink from a Starbucks barista — but each interaction is unique.»
With that said, my interaction was definitely unique and I AM VERY displeased with the service given at this location. My trip ended with me having to call the Police. I will not go into grave detail as this is just the first stop of awareness. My overall experience was frightening for myself, my children and the other patrons.
Starbucks should really look into their employees, and in particular the Manager on duty and ‘a barista’, who’s demeanor was too threatening. It’s interesting in a way because if they represent the face of Starbucks, then that’s sad and appalling. Moreover, the thirty minutes I spent inside of this location was and has been the worst experience ever inside this franchise, and if I didn’t love and respect the service I’ve been given prior, this would have been my LAST visit to any store.
It’s unfortunate that I have to give a star, but let it be known that this star represents my satisfaction with the locations’ layout.
My frustration only begins here as my next stop is the BBB and countless other outlets to which I can briefly share my experience of this specific location. I’m told in three days I will get a call back, I hope that’s not the only thing that’s occurs to offer some sort of remedy to this unnecessary situation. One that will forever be etched into the memory of those who witnessed, most important, my family

Yep its still Starbucks… the coffee is pretty good and standard. I go here a lot.

This is a notoriously rude place, which is very rare for a starbucks store. After one unhappy encounter, I came back to the office and discovered that everyone I talked to from various groups in my workplace had stopped going there.
In my case, they had old obsolete price tag wrong for some item and I pointed out to them. It was only a minor difference for my bill so I kindly told them that my goal is not a refund but to inform them so they don’t make mistake to more people. Their staff took it personally with bad attitude. The manager JJ Artis eventually acknowledged they had the wrong price tag and became extremely embarrassed, so much so that while he intended to show me the door to leave he actually pointed me the door that leads to the store’s kitchen/​workspace. He could have decently said thank you for me to tell them the problem or a simple sorry. Since several others at my workplace had very bad experience there, no wonder they’ve got a culture issue there.

Extremely convenient… across the street from The Mandrin. They close early on Sundays… be aware!

The worst ladies work here on Sunday. Rude is what explains them. The guy making the actual coffee is nice! He’s the only kind soul of this stores workforce

The place was decent and had the average selection of food and coffee for a Starbucks it’s a nice place if you’re in a rush.

If I could give this location 0 stars, I would. The customer service is TERRIBLE. I work in the USDA building which is close by, so the location is convenient. I’ve always thought the costumer service here was below par, but after what I witnessed today I will not be returning. This morning my co-​worker went to order a drink and one girl who was standing behind the counter (I guess to help with taking orders) clapped in my co-​workers face to get her attention to order. At this moment she was preparing to place her order with the cashier making the abruptness not only unnecessary but one of the rudest displays of customer service I have ever witnessed. With today’s unemployment rate, there is no reason for any company to «settle» for help. If you can’t perform your job accordingly, than you shouldn’t have it. It should go to someone more deserving.

Stay away if you can. Customer service isn’t a priority at this location.

«What they need at this location is, Richard Simmons!
I just finished a 3-​day detail at the Mandarin Oriental. Every morning around 5:30 a.m., I would religiously walk over to Starbucks and place my order. The motivation that I witnessed from the staff would have given Richard Simmons a cardiac arrest. Lets just say that a slug has more motivation to try and get the hell out the way from an incoming size 15. RICHARD! Take them away!

Since this is a new location, the Baristas are not very skilled at making the drinks. With time hopefully they will get better. Also, its never really crowded but still takes a long time to receive your order.

Well, since I’m on the Starbucks roll… I might as well review this one too. =)
When I was in D. C for the 2010 Cherry Blossom festival, this Starbucks was located right across the street of our hotel, the Mandarin Oriental and I loved it. I know, you’re not surprised, right?! However, during our recent visit while on foot to the Holocaust Museum, we hit up this Starbucks to refuel and the experience was quite different.
This time around the staff seemed a little robotic. Monotone can I help you’s and mumbled announcements that our drinks were ready. They were depressing to watch. My cheerful, «Thank you, have a great day», I’m sure made the barista even more irritated than she already was.
Hopefully my smile was infectious and brightened their day. No fun going about your day bitter or unhappy. Life is too short. Cheer up 1201 Maryland Ave Starbucks! =)

This Sbux is located across the street from the Mandarin Oriental Hotel in an area known as «The Portals.»
Nothing fancy to report — but this place is absolutely packed in the mornings. I spent an hour or so in here last Thursday afternoon doing some work after a customer visit.
Weird thing was — I ordered an iced triple grande skinny vanilla latte — but he served it to me in a Venti cup — I did not bother to ask why — I sucked down that drink in no time flat! :-)
A decent amount of interior seating, although the place feels a bit cramped compared to other Sbux. There are a few tables outside as well.