President Valet II

My family used President Valet II cleaners for about 2 years and were always happy with the results. In march 2015, i took a $ 3000 YSL leather jacket for a cleaning. when i picked it up the leather coat shrunk significantly. i asked Mrs. Kim for refund on the cleaning cost, and $ 1000 store credit, since the jacket was used, and i liked their work. She initially claimed jacket was like that, but i produced photos of me in jacket, and she then promised to stretch it back to original.
Two weeks later, the stretching did not work, and i asked for a store credit again, Mrs. Kim refused, and gave me the phone number of Bruno, a leather specialist in NJ that cleaned my coat. Bruno asked me for all information and photos, which he received, and then he stopped answering my calls. However on April 27, 2015, i received a very unbiased letter from Nacional Cleaners Association stating that in their opinion my jacket was cleaned properly, and they don’t know how my coat went from size 44 to size 40.
On June 12, 2015, i wrote a letter to President Valet II, i demanded payment for $ 1999, which was current Ebay price for this jacket, and advised them of my intentions to sue in small claims court and to contact consumer protection agencies. Today i stopped in to pick up another batch of dry-​cleaning, which i paid for, and i asked the status of my claim. Mrs Kim advised that she filed an insurance claim, but could not tell me when and how much i will be paid. i tried to explain to her that she needs to pay me regardless, and deal with the insurance claim later. And then Mr. Kim came out from the back…
Mr. Jeong He Kim in a raised voice told me that he is done talking to me and done reading my letters and in an aggressive manner asked me to leave.

I have been using this family owned dry cleaners for about 20 years.
They treat customers as family members and go out of their way to
Get out rough stains, meet deadlines for cleaning, complicated alterations.
They will also store your winter clothes which, for an apartment dweller is
A real gift.
Professional cleaning with the added gift of kindness

I have tried nearly every dry cleaner in NW DC. This is the only one that has never lost my clothes, broken buttons, ruined something, overcharged me, etc. I have been going here for 7 years and everything is always done well. They get stains out, make repairs, hem, etc. Ive had drapes done, coats, regular shirts, everything. On top of it, although they are expensive, it;s not more than other place in the area, and they deliver for FREE, depending on whether you are on their route.

I’ve been coming to Mr. Kim for decades. He’s professional, has a good memory, and has the neighborhood’s prices. He’s very reliable.

Review is for alterations only. WAY too expensive.
They did a decent job hemming a long silky dress I bought. The job required them to take about 5 – 6 inches off the bottom of the dress, as well as the inside lining — both really thin sheer material with thin hemlines. I couldn’t find anyone who could do it within 2 days — and they did it in ONE. Thats great. BUT they charged me more than what I paid for the dress itself!!! who pays nearly $ 32 for a simple hem job?
3 for service, 1 for price. average is a 2.
The only reason why i didn’t look for one of the dozen or so random dry cleaner/​alteration businesses along the way was because I was in a hurry.