Nordstrom Rack

I love the selection of handbags and luggage. For a downtown store, this place is fantastic. This store is a fun place to shop for Father’s Day presents as they have a special sale. For new customers, I would recommend a map or signage to explain more clearly how to find items in the store. This store’s location enables easy after-​work shopping in my opinion.

This is a good location for Nordstrom Rack and a bad location for the rest of us :) The close proximity to many office goers acts as a afrodisiac for the faint at heart who cannot resist the temptation to stop by this store during their lunch hour or on the way back home or even the 3 PM coffee break. This generally means longer lines for checkout during these times.
It is sometimes hard to get quick customer service but once you are able to find someone, the service part is good where most of the employees are able to answer your question.
Selection is good and prices on products are good too.

Alonzo At the customer service desk was amazing!!! I’ll be shopping with him more often

I would have gave more stars because the stuff inside the store is very nice however the shoe manager was VERY unprofessional and rude. I purchased pumps that tore up on me and another Nordstrom (not nordstrom rack but the regular NORDSTROM store) helped me out, now I love the shoes but they come apart very easy at the soles. I saw another color of the same pump that looked like it was already coming apart at the soles (the cashier saw it too) so the cashier got the «shoe manager» just to let him know I would purchase them if I got a discount. When he came over I tried to let him know what happened with the first pair of shoes that I purchased from Nordstrom RACK. He was not helpful at all and very dismissive. He didn’t offer me a discount nor did he care to hear about the shoes I purchased (with receipt) that tore up. I spend a lot of money in that store and I was treated very bad. It’s sad I cant give 5 stars because of the unprofessional manager that they hired to represent their store :-(

This location just doesn’t seem to have the stuff I like. I always go in hoping to find something, but I never do. I just visited the store last Saturday and sure enough I was let down. The store seems a bit small also. I want to like this place, but they need to step up the dress selection.

Avoid this place at all costs. You will spend money there. Seriously great selection of clothing and shoes. The shoes are divided into Designer and Retail. I didn’t know this but caught on after a few visits.
Surprisingly have a nice makeup section. The only thing that I would beef up is housewares but it does not matter too much because most people walk there.

Let me write in defense of this Nordstrom Rack. They have adjusted their hours and are open an hour earlier than usual for the holiday season, and when I walked in at 9 am on Saturday, they were ready. Workers were nice and a guy kept coming over to say hello and ask how I was. He provided «cart service» because he noticed I was having trouble balancing all the items I was interested in and all the items I was still sifting through on the racks. He also told me that anyone in green can help check me out, which I knew and always use.
Overall, the employees were friendly and helpful. Many said good morning and for the two hours I was there, everyone was very pleasant.
On top of that, there were some items I really liked and wanted but decided against. Now I am kicking myself because they were significantly less expensive than online.
Oh well, my loss is your gain!

The selection is decent, but the customer service is amazing. I once returned something (unworn, with tags on) almost 5 months later, and they returned it without a hassle. Another time, I was in a rush and had to buy a Jacket, and one of the service folks helped me check out in less than 5 mins.

Overall a good store. Men’s clothing selection was ok. Better selection of men’s shoes than most nordstrom racks. During checkout one of the employees was especially quick and efficient.

Convenient location in the city that offers a good selection of merchandise. This is one of the better stocked Nordstrom Rack stores that I have encountered in the area, and always end up buying something when I step through the doors. The stock seems to be of a higher quality than some other Rack locations, but perhaps that is just my own perception as I have routinely been able to find shoes, shirts, and socks, in particular, that are the same quality brands as are sold in the main Nordstrom stores, all well organized and folded or displayed on the racks very well. I have even gotten good deals on pool/​beach towels at this particular store.
The staff are friendly, and the checkout process is very speedy, something that I have noticed at many other Nordstrom Rack locations as they are able to help you with their portable devices if you are using a credit card, saving time in the line. This may be a discount store, but the experience is nothing less than one associates with the Nordstrom brand.

So I have an update — they found my shades!!! Went back to the store after work and looked all over again finally asked to speak to the manager and what do you know — they had my shades set aside by the register, with my phone number taped on them on a note that I had left at lunch. No one bothered to call me though while I was going crazy looking for them all day– so that’s why no 5 starts :)

Since I work in Dupont Circle, it’s common to for me to come here frequently during lunch breaks or meandering between work and happy hour or dinner.
MERCHANDISE: This store has a a little bit of everything, and is certainly scaled down from the suburban sprawl in Gaithersburg. The store is always tidy, maintains a wide variety of products, and a robust sale section.
There’s always plenty of premium denim options, business casual options, and intimate apparel. However, this location falls short in the handbag department, strictly because there’s not as much variety as you’d see in a larger store. The handbags are the only section where you’ll find a bunch of the same item rather than a sampling of their stock.
There’s an abbreviated cosmetics section and menswear department, but any of the products you’d expect to find are always readily available.
IN A HURRY?: Bring your credit/​debit card and find a person in a green shirt who can run your purchase without waiting in line. During the lunch hour people flock to this store (myself included), and the line runs the length of the building. If you aren’t paying cash there’s no reason to wait in line. You can even make returns/​exchanges without going to the counter.
TORY BURCH FANS: This Nordstrom Rack is the holy grail of Tory Burch shoes. Now, while I normally prefer to hike my butt to Gaithersburg for a ~real Rack experience~ there’s no store that has a better variety on high-​end shoes than the store on L (I thought the Chevy Chase store would have them beat on designer shoes – not quite). I ran in here recently and found 12 different styles of Tory Burch flats JUST in sizes 7 – 8. My mother loves Tory Burch shoes, so I’m always checking for things to stash as gifts. Since her first trip to DC, this store is always on the visit to-​do list.
STORE FACILITIES: the fitting rooms are well kept, but the restrooms could use more attention. Despite being partially underground, the sales floor still has some nice natural light.

The joy of a good sale is the joy you will feel every time you walk through those doors! The ambience is nice, friendly staff with the exception of one of the managers who I felt mistreated me.
Only giving three stars because of a bad experience from the last time I shopped there. I asked to return something but didn’t have a receipt. It had been within the 90 days of purchase and I was upset because it was designer and already falling apart! When I asked for an exchange or partial refund or anything he was rude and his tone of voice was condescending. I understand if he couldn’t exchange it, but there’s no need for you to be snappy. I didn’t catch his name, but he’s tall, thin Caucasian and extremely sassy, and I overheard him gossiping about me afterwards. So unprofessional. The worst part was one of the employees had to apologize for him and offered to give me a full refund, but I politely declined because I was scared she could get in trouble!
Anyways, it’s an AMAZING place to shop. Just don’t rely on management to help you out because they’re completely useless.

I’m addicted to this store. Every time I go in here I find something I love at a fraction of what I would pay elsewhere. I recently purchased a $ 150 dress for around $ 30 on sale and I can’t wait to wear it! They also always seem to have bliss lemon sage body lotion which my fiancé and I both love so I always stock up when I go in! Tip: if the line is long don’t wait-​grab an employee on the floor to ring you up. As long as you’re paying by credit card they can just swipe it and grab a bag for you and you’re out of there in record time! It’s always pretty organized as well which is impressive bc it’s always busy.

I love this place! I just recently found it as I work 2 blocks away (convenient right)?! All the sales people are pleasant and they have a variety of work clothes, one whole side of the store is for dresses, there are shoes everywhere, a bunch of accessories and sunglasses and a plethora of workout gear which I love! Although, I wish the household department was bigger because I just love shopping for that stuff, it just makes it better when you do find something that you just have to have for the living room.
Go there and get your shop on (on your lunch break). Your boss doesn’t have to know! Have fun.

The selections aren’t screaming my name but sometimes I get a strong whisper on a handbag or top.

Very friendly staff and good selection of items but the two stars are specific to this review. I called the store at 1030am to see if the tailor was available as I needed to a suit altered. I was told to come over. When I arrived at 1040 I was told the tailor doesn’t arrive until 1100am. So I went back to my office. At 330 I called the store again to see if the tailor was available and i was told to come over. I arrived at 340pm and was told the tailor was at lunch and won’t be back till at least 415pm. I said I was just told the tailor was available. No one could explain why I was given bad information.
Lesson learned.
Clear lack of communication and/​or training at the store.

I really miss the days of Loehmann’s ! I understand that it is hit and miss with these stores and I guess I was there on a ‘miss’ day. It is fairly organized and the clothes are in great shape. The accessories looked terrific.
I promise to give it another try!

The lines move fast, the selection is great, and the location can’t be beat. This is the best place to spend your lunch or after hours. The only con is that they don’t have a children’s department. Everything else you’ve come to expect from a Nordstrom Rack can be found here.
Pay close attention to the red signs screaming, «Clear the rack.» The prices easily justify doing just that. I’ve found simple cotton tees for less than five bucks before.
Seasonal items like scarves and other winter gear are aplenty and are priced for different budgets, from very cheap to slightly pricier.
Gift items like makeup kits and pajama sets are yet another reason to come to this location.
This Nordstrom Rack is dangerously close to my workplace, but even if it wasn’t, I’d probably stop by when I was in the ‘hood since its variety trumps some other locations.

I am such a British at heart, I always end up spelling it as Nordstorm and never finding it hehe
I adore this place. Its crowded at lunch time, its messy and most of the time if you saw something somewhere, chances are you would not find it again the next time. Despite all its flaws this place gives me great deals. You have to look and look but you will find something you like.