MAC Cosmetics

Do you want to feel pretty? Go here and ask for Danielle. She is just the sweetest person and to top it off, she actually knows what she’s talking about! After the person at Sephora across the street tried to convince me that the foundation she put on me didn’t make me look jaundiced, I ran over to the MAC store and it was like discovering the Garden of Eden. I guess that would make Danielle the serpent (sorry!) since she tempted me with all sorts of pretty things. I finally settled on some new foundation, which Danielle matched perfectly on the first try! She was also kind enough to write down the names of 2 lipglosses that I liked for future reference. The most important thing was that she didn’t pressure me into purchasing anything the entire time. When I asked her to recommend a concealer she told me that I didn’t need one – that’s a first! Don’t worry, MAC, it’s not a lost saIe – I’ll be back to purchase more in the future due to Danielle’s knowledge and truthfulness.

i normally dont wear mac or shop at the mac stores because I usually hate the customer service but they were great at this location… not uppity or pretending to be too busy to help!
as soon as i walked in the chick came & helped me… gave me expertise on what looked good together and what to buy. she helped my friend as well
this is THE ONLY location that I like because MAC is known for hiring rude chicks

Service is hit or miss depending on volume of customers, as with any MAC. This is one of my favorite locations, as they have a pretty good inventory. Usually, I would opt for online, but I try to drop in when in the area for Gtown.

Today I had the honor of meeting Tristen. He is a makeup artist at this location, and an artist he is. He took the time to analyze the best matches for my skin type and tone. He taught me all about the best brushes and how to keep them clean. I am both excited and daunted by all the complexities of makeup that I learned today, haha.
I liked that he was professional and did not pressure me to buy anything, but instead worked his magic on my face and took pleasure in explaining his trade. I feel better that I can wear the makeup he applied to my face throughout the day, follow my daily routine, see how my skin reacts and check how I feel about it at the end of the day, when honey, makeup often fails us all! :) Anyway, if you have not dropped by this location, get glam and check it out. Make sure you ask for Tristen, he is the one with the hot pink goatee, you can’t miss him (and I mean that in a good way).

Such a cute store and the ladies were pretty nice, there is this one girl especially I wish I remember her name was really nice who did most of my «helping», she had awesome makeup on which helped secure my confidence in whatever she told me was probably good stuff and was patient and very helpful with my first time in there. I had a mini consultation and we decided I was an NW45 (though I might go back for a second opinion because wearing it a few days it matches pretty spot on but I think I have more yellow/​golden undertones than red) and, helped me pick some pigments, gloss, loose/​sheer powder etc. She seemed a bit pushy sometimes (not in a mean buy buy buy right now way) because she tried to practically sell me everything I stared at but lol I’ve done sales too so I wasn’t mad at her in the least bit. It was a nice experience and I’ll definitely be going back more than a few times so they can make me broke lol… first visit I was pretty happy to spend almost 110 bucks on 5 little pieces of makeup.

Horrible service.
I love lashes and buy new ones monthly. I pick what I want then check out. I stood in line to check out and was frankly told that «these ladies were here before you and you’re going to have to wait your turn». EXCUSE ME? I have money in hand. There are 4 others doing make up on the floor. Please, take my money.
I should have walked out. But my bruised self esteem froze me without a single word in my vernacular to protest.
I finally paid in silence and walked out. To never. Ever. Return.

I’ve been here a few times and agree that the customer service is hit or miss. I really don’t understand the M.A.C. protocol where you can’t pull your own product and have to wait for a MUA. They should really have more MUAs on the floor and this goes for all stores.
On my first visit to the GTown location I found the MUAs to be rather snotty, but on the 2^nd and 3^rd visit I definitely got more help. I have been lemming for blush and was given great suggestions. They weren’t pushy at all and had a good selection of inventory. Probably my fave M.A.C.store in the area.

I am extremely disappointed with my most recent Georgetown MAC experience. Why give them two stars instead of one? That is because the time before last when I went in there I did get really good customer service from someone who was freelancing — haven’t seen her since. They probably need to make her the manager and show the rest of the folks there a thing or two though. Anyway — some background — I am a faithful MAC custie — been getting my Studio FX foundation from them for years. The MAC in Georgetown is currently the closest one to me so I decided to go in because I wanted to purchase some lipsticks to brighten me up for spring. The only problem was that when I walked in the door I was never even acknowledged. I felt like Julia Roberts in Pretty Woman. I literally waited five full minutes lingering in the store to see if someone, anyone, would at least say hello and that they would be with me in a moment… nothing…silence. There were two people working the store at the time and there were only two customers. As far as I’m concerned, there was no reason not to at least say hello. Terrible! So, I decided to walk my behind right next door to Sephora where Brittney, warmly greeted me and began to help me find some new beautiful colors for my pucker. I ended up spending $ 78 on lipstick that day. Will I go back to MAC? Sure, but it won’t be to the one in Georgetown EVER again. I suggest for you to stay far, far away too. Do yourself a favor if you are in Georgetown and just go to Sephora. They have great customer service and variety.

I love MAC. So this isn’t about the products, because they speak for themselves. This is my favorite location in the DC area. I’ve been to Pentagon City, Wisconsin Place, and a few counters in dept stores, and the people are always rude/​ignore you/don’t seem that interested in helping you.
It’s not like the Gtown MUAs are falling over themselves to change your life with makeup, but they are nice and helpful, not pushy, and I’ve always had a positive or neutral experience with them. Georgetown MAC FTW!

It really depends on who is helping you. I had a terrible experience where, the lady who was helping me was obnoxious and condescending, which made me not want to go back.
However, I went back today and Joel helped me out get the perfect colors I wanted. He really worked hard mixing and matching different palettes to give me what i was looking for.
So I am giving a three stars because it is not consistent.

I had the GREATEST experience here this past Saturday. I recently got my hair cut from a friend who, since she was looking closely at my face, not-​so-​subtlely told me I needed a Mac Make-​Over. I took her advice and called the Mac in Georgetown and spoke to a lovely guy. I told him my predicament: cough: and not only was he so sweet, he told me that I should wait a week or two to come in until the new lines were being launched. He scheduled me for a demo and as soon as I walked in, a lovely lady named Eve warmly welcomed me to the store. Eve led me to a make up chair and patiently spent time asking me about my lifestyle, skin regiments, habits etc in order to get a sense of what I really needed out of my new make up. She walked me through the new lines (all of which are gorgeous) and went through every single step of «doing your face.» After over an hour, I walked out of Mac with the most striking look (too bad my appointment was early afternoon — I could have used my new make up look to grab me some free drinks at the bar that night — lol), an entirely new outlook on make up and skin care, AND several must-​have items in my bag. While Mac products can be somewhat pricey, they are exquisite. Time release moisturizer? Eyelash primer that makes me look like i have inch long lashes? Done and Done, ladies. Eve was not only incredibly patient with my lack-​of-​girly-​ness, she was very educated and knowledgeable. I was slightly overwhelmed with all the procedures but at the end she walked me through my new daily process; all the while, several other employees were coming over to talk and be friendly.
The next day, I attempted to recreate the masterpiece that Eve had done on my face — while I was not AS successful, I was able to take the skills Eve taught me and it rocked.
I love the make up, I love the Georgetown employees, I think Eve is a make up genius. Go. Cuz it rocks.

I’m not a huge make-​up person, but do LOVE M.A.C. products. Fortunately, they have a wide range of products for all clients-​ranging from the «make-​up lovers who like to try crazy colors» to the «natural look but want a little cheek color and some cover up to hide that blemish.» Plus, their products are so reasonably priced.
I went in here recently to grab some cover-​up and not only was the staff adorable and funky, but extremely helpful! Especially when my go-​to cover up is being phased out.
There is actually a M.A.C. closer to me apt in a department store, but I’d rather travel to Gtown to get help from these folks!

I had one of the best make up consultations here I have had ever, including better than the one I got at the MAC place in village in NYC years ago. As a new Mom, I needed an updated, natural look. Sharon truly hooked me up, the color were awesome and I truly am loving the base primer — highly recommend it! Keeps my face on all day. Also, all the stylists there were amazing with my daughter, who at only 5 months, had her first trip to the MAC store. Yeah Georgetown MAC, great job!

Even though I don’t normally wear makeup, I walked into the MAC store and was greeted. They helped me find a good shade of lipstick for my skin tone. I fell in love. Now, when I need makeup for a special occasion, I go there because at least I know that I will be helped and I will find something that I love.

I’m a relatively new MAC convert and adore their products — all because of the amazing customer service that I got at the Georgetown MAC store. I have yet to have experienced a time when I didn’t get great service; I’ve gotten a complete makeover at 2pm on a Tuesday, when no one else was in the store, and I’ve been able to refill my mascara and find a new lipgloss when the store was packed on a Saturday morning.

MAC is amazing. I am a recent convert and I used to jump from brand to brand trying to find the right products, but I think MAC is overall the best for just about anything. Plush Lash is amazing and is the best mascara for both volume and length, plus it feels great on. My favorite foundation is the Studio Tech foundation– fantastic coverage and hydrates your skin. Their nail polishes come in fantastic colors (I like either bright red or blues and purples) and their lip colors are beautiful.

When my beloved Sephora failed me recently (they’re no longer selling Vincent Longo… something about too expensive and too high end for their clientele) I headed to MAC to find solace.
My first experience with MAC was at the airport in Dubai, in desperate need of makeup, when an emirati salesman did my eyes like an Egyptian pop star. I was immediately in love. I walked through the airport with these crazy jungle-​smokey eyes, and blending became my favorite hobby. Since then I’ve been avoiding this MAC because Sephora already burns a hole in my wallet, and I was positive that if I went to MAC it would only get worse.
Walking in to the Georgetown location proved that to be true. It took me forever to nab a salesperson to get what I wanted. Other than that — I have no qualms. The service is great (they pay attention to only you, once you can get them) and the prices are fabulous. $ 140 for a handful of great cosmetics… I’ll be good for a while.

I rate this 3 stars instead of 4 simply because I wasn’t the purchaser here. I went here with my friend (the Karen to my Jack, I must say) and the makeup artist that tended to my friend was extremely nice and helpful. She didn’t rush or anything and devoted her complete time and attention to her. She also recommended a ton of stuff and I could tell she really knew what she was doing. If you’re a MAC fan, don’t hesitate to check this place out. Great selection too, in my opinion.

I hate buying new makeup. It takes up time and a ton of money and I never know what I’m trying to get. Well, I ran out of something and it was getting to that point where I couldn’t pretend anymore. I went to MAC one day after work and was pleasantly surprised at how friendly they were. I was able to get what i needed and the woman was nice enough to throw on some blush to kind of complete the look so when I left I had a whole look going on. It was more than I would go for normally, but oh well… I didn’t look like I had walked out of a Texas pageant so it wasn’t awful!

MAC is a cult classic. This one is situated in the Cosmetics Circuit, where you have Sephora, MAC and that other store that I never go to right in a row on M Street.
I always end up going to Sephora, mostly because of selection and also because the sales people at MAC can be a little intimidating/​pushy. That said, MAC has some great products. The eye shadow is fab and the mascara is really cheap compared to normal, high end brands — only $ 13.
Plus, they have the amazing recycling program. If you bring in 6 empties of pretty much any of their products, you get a free eyeshadow, lipstick or lip gloss. It rocks!