Kiehl’s Since 1851

Kiehl’s has me hooked. I’m to the point where about 80% of my skincare is taken care of by Kiehls.. . and I have gotten excellent results. My skin is acne-​prone so the blue «herbal» line is great. The moisturizer is non-​greasy and doesn’t make me break out. Also, the manager Foster at the Georgetown location is exceptionally friendly and knowledgeable. She actually remembers my name and my skincare needs and makes appropriate recommendations.

I like the Kiehl’s products but I was appalled at a store employee’s reaction, or rather NON reaction when I let her know that 2 of the 6 or 7 Fuel eye creams were mislabeled at $ 40. The others were correctly labeled ($ 30 same as the list price online). She didn’t seem to rather care at all that the products were mislabeled. Buyer beware in Georgetown!

Nice store, even had a Harley in the shop.
I use a few select items from Kiehl’s (shaving cream and cologne… Original Love Potion No. 1) and I knew that going to a direct store would ensure what I needed would be available.
Side note, I really find it amusing that the sales staff wear white lab coats, like they are in the back cooking up the products sold in the store. It makes me giggle inside.

Staff is so snobby it’s ridiculous. I have been several Kiehl’s locations, including several visits to the Beverly Hills location, but the staff in Georgetown takes home the Snob Award by far! They don’t ever greet me when I walk in, and if I have recyclables, no one wants to help me. Additionally, they refused to give my husband and I any samples because they were «running low.» Rude. Rude. Rude!
Most Kiehl’s staff will greet you, offer to tell you about new products, and sometimes, they even offer to test out a few things for you or create samples of products for you to take home. Not this Kiehl’s. I would not recommend this location to anyone.

A place to buy Kiehl’s products. They stock all the same things that all Kiehl’s locations sell. The wait at the register is always longer than it should be. They are pretty stingy with the samples.

As a long-​time Kiehl’s client, I am very familiar with the brand, but this was my first time getting a facial there. Foster checked the oily-​/​dryness of my skin and asked what my daily regimen was. After the assessment, she pulled a few products to use on my skin. She clearly explained why/​how to use each product and was very knowledgeable about each. Foster took the time to get to know me and understand why my skin had particular attributes. She has a great personality and really believes in the brand.

Kiehl’s has made a customer for life thanks to the sales associate who was working when i stopped in a couple weeks ago. I believe her name was Foster.
I was in need of a moisturizer to compliment a non-Kiehl’s brand skincare regimen I’m on, and the associate working that day was the epitome of what any store employee should be. She was warm, friendly, knowledgeable, and NOT pushy whatsoever. She quickly advised me after testing my skin on the best product to select, and weeks later I have seen a difference in my skin’s health.
She sent a hand-​written note in the mail to assure me that if I was unhappy with my purchase that I could come in and select a different product.
She did not try to up-​sell me on additional products but did give another great recommendation for eye cream — the best I’ve ever used. She offered insight into other skincare suggestions and quite frankly provided me with the best customer service experience I’ve had to date in any Georgetown retail store.
Love the Kiehl’s products and love this particular location! Again, customer for life!

Great products with attentive and knowledgeable staff. Love the Vit C skin moisturizer, Avocado eye cream and almost everything else.

The service is always approachable and friendly.
The store is always clean and well lit.
I recently bought some product that didn’t work as suggested which isn’t good because there products are a premium and priced accordingly.
That being said I love this company and the majority product lines.
bottom line — If you like all natural products for your skin and personal attention to assist, Kiehl’s is a great place to start.

ARGHHH! I was just there yesterday and now I see on Unilocal that I could’ve gotten a free deluxe sample if I mentioned Unilocal T-​T BOOO.
Anyways, I love Kiehl’s. It has dramatically changed my skin for the better. So when I ran out of my holy grail moisturizer and needed it that day, I decided to come to the Georgetown Kiehl’s store near my work.
Came here and was greeted instantly. The sales associate asked me if I needed anything or was looking for anything in particular. I told him I knew what I wanted and he let me know that if I needed any assistance, he’ll be happy to help. I like how they know when to come in to help, as well as giving you time to browse by yourself.
I got my item and was able to get samples for my bf and myself, how awesome :) really like this store, the staff, my samples, and most importantly my awesome moisturizer.

I had almost forgotten what good service was like in DC, but several recent shopping experiences have really started to change my mind. There are many places that seem to be doing it right, and they are local (or at least located locally), and Kiel’s Georgetown is definitely one of them.
The store was crowded. There were several other people being helped. I walked in and right away Shahidah made eye contact, greeted me and asked if I needed any help. I was demanding and started to spin off a list of Kiehl’s products that I wanted. She located all of them for me and carried them to check-​out while navigating though a packed store with precision and poise. She even informed me about the current 15% discount special that they are running and checked me out herself. I also was able to get a some free eye repair and moisturizer samples too. Thanks, Shahidah, for being a wonderful sales person and making my shopping experience at Kiehl’s virtually effortless and very enjoyable even on a crowded Saturday afternoon!
I should also mention at this point how much I love Kiehl’s products. I use the sensitive skin face wash and the ultra moisturizing SPF 15 or 30 face cream. Sometimes I buy the Amino Acid Shampoo as well. All these products are of superior quality. They really work well for me and I highly recommend them.

Really friendly staff here and the store is well laid out and organized. Several staff greeted me and offered to help. When I told them I knew what I was looking for, they backed off and left me alone, which I appreciated. They always include a few free samples with your purchase. I also got to take advantage of their holiday deals and got $ 20 off my purchase which was awesome. They are very generous with the samples. I wanted to try the midnight recovery concentrate and asked for a sample; the salesperson gave me 6 of them! Don’t be shy, ask for a sample. You won’t regret it!

Kiehl’s + Georgetown + Steven = Woo hoo!!!
This location is great. Great staff who make good recommendations and load you up with samples. There’s a little too much retail attitude in g-town…this place is a sweet sweet reprieve. Thank you!

Sure, you can call this store and get free shipping to your local address… and yes, you can also just pick up your Kiehl’s from your department store stockist… but as many have mentioned: The sales staff makes visiting the Georgetown store such an enjoyable experience. They’re pleasant, they’re knowledgable, and they even look out for you dollar-​wise — depending on your usage, they’ll recommend the right size to avoid spoilage and whatnot. With all of the Georgetown «browsers» walking through the area, it’s really nice to see that they always put forth a friendly face.
NOTES:
= Do take advantage of their recycling program: 10 Kiehl’s fuller-​size empties gets you one full-​size product (up to $ 25). You’re going to recycle anyway, so why not get stuff for it!
= They also sell TSA friendly sizes (3oz and less) for their popular products.
= If you’re on their local mailing list, there are mailed coupons and such.
= That said^, at time of writing, G-​town Kiehl’s also honors emailed promotions.
= As always, they’re good for samples — don’t be shy and ask!
I take two buses from my office to get to the G-​town store, and it’s worth it.
cheers/​dom

Will only shop here for Kiehl’s products. The retail associates are amazing, friendly and knowledgable (without being pushy).

Adorable location.
Outrageously helpful staff.
Shopper-​friendly merchandising.
Incredible products.
Free samples.
15% off sale.
All of the above are contributing factors in this store’s receiving a solid 5-​star rating from me. I’m getting slowly-​but-​surely hooked on Kiehl’s products and the excellent experience I had at the Georgetown location only solidified my blossoming love for them.
Well done.

it is beyond my comprehension how anyone could not give this clean, large, beautifully laid out and staffed store a five star review.
Artfully laid out in a minimalist styles — tons of products to sample and friendly service… oh, and did i mention super high quality products?
Best Kiehls ever… never again will i buy from a counter

I addicted my bf to White Eagle shaving cream. He goes through a tube a month, and comes here to restock. This Kiehls store differs from Blue Mercury because the sales people are not pushy. Kiehls peeps let you browse, are nice about trying products (I think they are even making him addicted to other items) and the consistency of the shaving cream is more thick and fresh. whereas Blue Mercury has sales people who watch your every move, and the shaving cream is thinner, separated (oil and cream), and an older product.

If you’ve looked at my picture, you can tell I’m follicularly umm, challenged. Kiehl’s has this Facial Fuel product for men that is incredible. It protects my face (and head) from the sun while moisturizing. The service in the store is excellent and best of all, you get free samples with every purchase.

Ladies, here it is! A skin care product mecca in the heart of Georgetown.
Surely you have seen Kiehl’s at high end stores like Neiman Marcus. They make skin, body and hair care products in their trademark white with black print bottles that harken back to their apothecary roots (originally was an old school drug store in New York in the 60’s)
Some of my favorite Kiehl’s products are the Stylist Series Straightening Cream, Olive Fruit Oil Deeply Repairative Hair Pak, Dermatologist Solutions Epidermal Re-​Texturizing Micro-​Dermabrasion, and last – but certainly not least… Lip Balm #1. If you are a product whore like I am, try the lip balm. You will not be dissapointed.