Apex Optical Company

I went in today, after trying another optician who wouldn’t help me and wasn’t at all kind about it.
These guys are wonderful! I brought in a pair of glasses I didn’t purchase there and they were super nice and adjusted them perfectly for free! I even tried to pay and was told they have a price for adjustments, but they almost never charge it they are happy to help. The gentleman being helped next to me was clearly trying on his first pair of bi-​focal lenses and the eye doctor was taking his time to talk him through any and all learning curves he might have with them.
I will certainly bring them my business when I next need glasses, they were kind, knowledgeable and the kind of business we should all support!

Apex and Marcello, a technician there, are wonderful. I have been going to Apex for years and have never been disappointed. Wonderful, attentive, and rapid service.

I was walking by and decided to stop here to get my Pradas and Warby Parkers adjusted. I believe, from other reviews, the gentleman who helped me was Youssef.
He used heat on both frames to adjust the glasses but ended up using a little more hand strength to fix the WPs. Both pairs sit better on my face until I sleep in them or drop them.
It’s a clean store and when I walked in, it was a quiet, peaceful shop with no one around. In fact, when I first stopped in, a guy was walking out, and there was no one in the front of the store.

I have been going to Apex optical for over 5 years. There dedication to customer service is unparalleled excellence to any store or interaction I’ve had in my life. Apex staff will spend a good amount of time helping you find the best pair of glasses to fit your face and needs. When you get the glasses, they will spend a few minutes with you adjusting them to for your face, and then they offer continual cleaning an adjustment as needed on your frames included as part of there ongoing customer service. Finally on top of all that, they have saved me from having to purchase new frames with quick and affordable repairs on broken glasses. It is clear that the employees enjoy there jobs and that there is a great work environment. It is wonderful to see the same faces year after year and be recognized when walking in. Thank you Apex!

Have been getting glasses here for myself and my daughter, the latter are complicated with big long sighted prescription. Excellent products and superior customer service. These people will take very good care of you. A trustworthy business.

i have a very complicated prescription: i’m extremely nearsighted, (²⁰⁄₂₀₀) so i get the ultra thin lenses. I also need progressives. But Apex got it right the first time. Keep in mind that it’s an expensive boutique, but it’s got a great selection. I also have several friends who got their glasses here and they were also happy with their selection.

The optician Youssef at Apex Optical at 20^th and L Streets NW in DC is the most professional, helpful, and patient optician that I have met in the past 40 years. He solved the technical problems and alignments with my progressive lenses with ease. I was so pleased that i bought a back up pair of lenses [for a frame that I had] and computer/​reading glasses.
If you are having technical problems with progressive alignment, Youssef is the optician who can solve it. He is an excellent problem solver!

Had a great experience there today. Staff was attentive, helpful, and friendly. Great spot.

I think that this might be the only place that has figured out how to adjust my glasses in such a way that they are comfortable. I have tried many, many, many other optical shops, but they did not succeed. Youssef of Apex did succeed! The staff are professional and friendly. I have not bought glasses here because they are less expensive at Costco, but I might try them if my Costco glasses don’t work out.

Apex on L St has some very nice frames but they are quite pricey. My first experience with them over a year ago was great as I got very helpful advice on what frame looks good on me. Recently I was not impressed when I called to inquire about the specifications of a pair of glasses that I lost. Rather than providing courteous customer service, Yousef said «Are you going to use these numbers to buy the frames on-​line?» When I went into the store in person Yousef was not that helpful. I think that the experience that you have at Apex is highly dependent on the employee.

I spent the lovely Fall day walking around the city, and brought my glasses to be adjusted, just in case I walked by an eyeglass business. I spotted Apex Optical and walked in through the construction. I was warmly greeted by Youssef, and asked if he would consider bending the arms down on my glasses as to not fall off. He agreed and I handed over the glasses. No, I did not buy glasses from there, but they still fixed them for me. How nice. Another business in Old Town did the same thing for free for my first pair, which was also nice. Most businesses shouldn’t charge you for this small favor.
Upon looking at my glasses, he quickly noticed the Warby Parker logo (yes I love Warby Parker), and he said he was having a discussion about WP with his co-​workers. They obviously do not care for Warby Parker, as one of them stated, «they are taking away their business». Yes, that may be so, but as I sat there I began getting interrogated by Youssef and another one of his co-​workers about my decision to buy two pair of Warby Parker. I explained to him my reasons, and continued answering all the questions he kept throwing at me… thinking to myself, perhaps he should contact them for further questions. Not really sure about that other guys’ ego/​personality/​issues, he seemed a touch offensive to me… but Youssef was super nice, and after all he did fix my glasses for free. I do like and support small business, and from what I saw walking around the store, they have a really nice selection of frames. Very stylish. If I were not a devout Warby Parker fan, I would most definitely consider getting my glasses from them.

I have gone to Apex on L Street for over a dozen years, on the recommendation of my opthamologist. Part of my loyalty stems from having a hard Rx to fill but I am just as grateful for the friendly, professional service, for everyone there is a optician and most have been there for many years. Ask for Jacqui, Garret or Youssef. They are all adept at helping you pick out the right frame for your glasses, working with you until you are satisfied. I have never felt rushed nor upsold for features I didn’t need.
I wouldn’t trust my eyes with anyone else.

I walked in first thing in the morning and was warmly greeted by Youssef Ezzaki, a certified optician. Not only did he fix my glasses (3 pairs!) he did it for free! I will definitely bring my future business to such a professional and welcoming establishment and recommend them to others as well.

I have a difficult time getting adjusted to new prescriptions and glasses. At the recommendation of my ophthalmologist I went to Apex the first time about 5 years ago. I would never go to another optician. Customer service by all the staff is excellent at both the adjustment and fitting stage and the time they give you to get the right style. Rex, Garrett, and Youssef have all assisted me and are all great.

Apex provided timely, excellent, and honest customer service.
Some background: I actually stopped by at APEX by chance, to see if they could fix my eye glass frames (the screw had broken on one side). I had gone first to another store on the same block as APEX (which I won’t name), and the employee at that first store told me not only that my glasses were «not fixable,» but also that I either had to purchase a whole new frame (from them) or call up the boutique in New York where I originally purchased my glasses «to see about having a replacement part sent.» The guy then recommended that I «superglue» the broken part on my own at home, but that my glasses would then no longer be «bendable.» I left disappointed, and happened to walk by APEX after I left. So I decided to get a second opinion and went inside. I am SO glad I did.
Optician Youssef Ezzaki was excellent. He took one look at my glasses and said he could fix them. And he did so in about five minutes! Apex provided awesome (and honest!) customer service. I will definitely be coming back to Apex for my future eyeglass needs and for new glasses, and I highly recommend them.

Once again, another terrific experience at Apex with Garrett. He is polite, funny, and treats every client like gold. I get the impression from seeing the other sales staff that they are all the same.

I agree with the other reviewers — this is an outstanding business. I was helped to find the best style and the glasses were prepared on the spot. The whole process took maybe a half hour. I was really impressed.

Bought my glasses online from Warby Parker and when they arrived they needed an adjustment. Went to For Eyes first and the staff refused to help me even when I told them if anything happened during the adjustment I would not hold them liable. I then went next door to Apex and was treated like THEIR customer. Youssef spent a good 20 minutes making sure my glasses fit perfectly and did not even charge me! I will go here for glasses in the future because I know I will receive top notch customer service!

Everyone in this place knows their stuff and has stylish, good opinions to share if you’d like one. I walked in off the street expecting the same styles as all the other glasses shops around the area and found a unique and cool selection. The service, again, is impeccable. These people care about what they do and you leaving happy.

Swanky eyeglasses, voluminous choices. Knowledgeable help. Seriously expensive.