Gardner-White Furniture

Felt well taken care of from the moment I walked in. Jacob was the guy who helped me out and he walked me through the whole process and helped me find a sectional that I really really like. Pretty satisfied with my selection. He also wasn’t as pushy as some other salesman at places like ArtVan which is nice. The pricing was comparable, as well as the quality.

I bought a sofa at Gardner-​White and am very pleased. Not only do I love my new sofa, but the sales staff was excellent and friendly, the store was clean and well-​organized, and they delivered it the same day. I would definitely recommend them, and I will return there when I need new furniture or a new mattress.

So happy with everything! We will buying from this store again soon! The delivery guys were super nice and friendly. Thank you for great service!!!

This store is amazing. Fantastic customer service. Salim the store manager is a great guy who will go out of his way to make you happy.

My wife and I walked into the Gardner-​White located on 14 mile road in Warren this past weekend to look for a new mattress, and we couldn’t be happier that we did! The store was really clean, organized, and we didn’t’ have to wait long at all to speak with someone. We were greeted by a salesman named Rick, and after explaining to him what we were looking for, he took us over to Bedding department. Rick wasn’t pushy and we really felt that he had our best interest at heart. After finding a mattress we liked, Rick informed us of all the promotions that were going on and it honestly sounded too good to be true, but it was all true! After a quick credit check, we were approved to get 24 months financing for 0% interest!
Here’s a breakdown of all the discounts we received. Keep in mind that some of these will most likely change in the near future.
–Upgrade from Queen to King for FREE.
–FREE King box spring
–NO TAXES (Gardner-​White paid the taxes)
–NO INTEREST for 24 months
–FREE Next Day DELIVERY (even on Sunday!)
–FREE Detroit Auto Show Tickets
–FREE Fit-​Bit
–Option of $ 175 off our purchase, $ 250 off a future purchase, or FREE flat screen TV.
Store appearance: 9
Selection: 10
Salesman: 10
Product: 10
Delivery: 10
Value: 10
If you’re in the market for anything new for your home, we HIGHLEY recommend that you go checkout this Gardner-​White store. They will not only find the perfect item for you, but for an honest good deal too!

I had a defective mattress, the service dept. came by and assessed the issue. I went into the store and was able to pick out another mattress and use a $ 300 gift card to buy a dresser, Amy was awesome as my Salesperson, very pleasant and fun to deal with. Great delivery guys, too! Quick and careful with the furniture!

Love the furniture we got. Overall experience was good don’t really care for pushy sells people and though our girl was nice she was a bit pushy! Also one piece of furniture did not fit wanted to return however our sales person made it seem like we couldn’t do it or there would be a problem however another girl refunded our items no problem. All in all decent experience would shop again even with the same sells person

Excellent service today, from the ordering process through delivery! Judy was very pleasant and helpful. It was easy to pick out a nice Dining Room set and a fireplace+TV stand and having it delivered in just a few hours helped a lot!

Zero Stars… Sales people were helpful at time of sale (of course). When it came time to warranty the items we purchased because of extremely cheaply made material and structure, there IS NO HELP! Corporate or at the store locations. Don’t be fooled by how items are in the store, in 2 months it won’t be the same. Will NOT be purchasing from Gardner White EVER again. Save your money and headaches and buy your items elsewhere.

Great experience at the store no pressure and answers all my questions. happy with purchase and delivery drivers were great as well .will def be back again

Great selection of mattresses. Always a good price and most likely on sale. Sales personnel are professional and knowledgeable on brands and comfort levels on all mattresses. I have bought 3 beds from this location. Very satisfied.

The staff did everything in their power to help us out. Despite the few hiccups, I would definitely shop here again.

We got a bed set, a mattress, and a sofa set from there. The quality is good and the price is nice. Paul helped us. He is a very nice person.

I had a great experience @ Gardner-​White furniture. As soon as I walked in the door salesman Brian Rossi was there to greet me and help me find what I was looking for. He was very accommodating. I got my bed-​frame delivered today and the delivery guys put it together for me in no time. I’m one satisfied customer!!!

I don’t agree with the negative reviews at all. I got my last sofa there many years ago & just received my new Awesome sofa today. Salesman Ed S. was great! Cashier too. Delivery team was quick and on the ball. I got an automated call at 8am with delivery window. They also called at 5 minutes out. The delivery can be tracked online via email link with updates as to how long before they arrive. The 14 Mile Warren location is great!

Let’s discuss the structurally damaged couch I received. I’ve been waiting since AUGUST for a replacement… it’s now almost March. Every month I make payments on this and I feel so angry and scammed. They claim they can’t replace it bc it’s out of stock — really?! For 7 months, even though you feature this couch in your commercials?
I will never EVER go there again. And I am making sure to tell everyone I know to stay far away from Gardner White… not that it takes much convincing. People see my couch with its gaping holes and decide that on their own!

We purchase a couch and when it was delivered we notice a big gap in the couch. We let the delivery guys know. they basically said it will work itself out. and of course it didn’t, so we contacted them for a service, service guy came out, took a million pictures and said he could not fix it. Gardner white said that they would replace it, that’s fine but after two times of promising us a new couch and cancelling on the same day of delivery. it kind of pisses you off! No apologies from management no excuse why this is happening just empty promises. Its been 4 months and nothing has been resolved. I will definitely never buy a piece of furniture there ever again.

Wish I could give ZERO stars!
The 14 mile location disappointed me on so many levels.
Uninformed salesperson, inaccurate information on the answering system and website, slapdash (at best) appointment scheduling, and an absolutely infuriating lack of communication!
Didn’t get my night-​before delivery confirmation call, didn’t get my 7am-​9am appointment time-​window call, and got screwed all day long as they put off my appointment until the very end.
Delivery guys were great. And Chris at the Gratiot location was very helpful. But the other issues were enough to shine this return customer off from ever returning. Art Van will get my business now.

DAY 45 of my captivity… that’s what I feel I should be writing. I posted the previous posts on Gardner White’s Facebook page and was directed to get a hold of the district manager, Jeff.
So I sent an email and he responded…
Dear Ms. B,
I apologize for the issues you have had. None of our credits take 90 days to post. Please provide me you account information such as the name and phone number on the account and your customer number if you have and I will look into on Monday when I return back to the office. I again apologize in advance for the inconvenience.
On Monday morning I replied…
Good morning Jeff, The card I am refering to is a Gardner White Credit card under the name XXXXX BXXXXX with the phone number XXX-​XXX-​XXXX. Please call me if you need any more information. You can also reach me on my landline at XXX-​XXX-​XXXX until 4:30.
On Tuesday, after I had not received a response, I called the credit card company and put in a grievence.
On Wednesday Jeff finally replied,
Ms. B,
I am not able to locate your account by your name or phone numbers. Can you please give me the name and phone number that the account would be under. Or if you have your order number or customer code so I can check into your refund.
I responded once again giving him the address where the furniture was delivered, my boyfriends name and number, and stated that the credit card company didn’t seem to have an issue pulling up the account.
I guess one of those helped him because he found my credit… BUT it was almost $ 400 shy of what it should have been so I asked Jeff about it and he responded with the most audacious request…
«I apologize this is the amount that was credited on the pick up. If there is a problem you will need to contact Paul at our 14 mile rd store as he is the one who authorized this pick up.» HE WANTED ME TO DO HIS JOB!!! He should have called Paul and found out why my credit was short. My boyfriend did call and we THINK this is the end…
GOD I HOPE SO!

Great selection of furniture, decent prices, and sales staff that only quietly stalks you while you browse. You know, rather than latching onto you like some sort of sleazy vampire trying to talk you into fabric protection.
We bought a couch at this Gardner White location, then came back a month later and bought a very comfortable club chair. We custom ordered the couch in a different fabric, of which they had tons to choose from. We were told our new couch would be delivered between 4 – 6 weeks later. Just over 4 weeks time, and sure enough our beautiful gun metal gray couch arrived at our door. The quality of all Gardner White furniture seems to be great, I have confidence our relatively inexpensive couch will last quite some time. Same for my new comfy chair!
Our salesman on our couch shopping trip was a bit long winded as we were making our purchase, but other than that I can’t think of any reason not to recommend Gardner White if shopping for living room furniture.