Art Van Furniture

We special ordered 2 chairs, waited months for delivery and they finally arrived with 1 ½″ legs that should have been 6″. The delivery guys saw nothing wrong with the ridiculously short chairs. Now we’re told the proper sized legs need to be special ordered and won’t arrive for at least a month, probably more like 6 weeks. So we have chairs we paid for but cannot use. Very frustrating. There were missing pieces in some stools we purchased before that. So bottom line, you can get good deals on decent furniture but the delivery/​repair process leaves much to be desired.

We have purchased from the Warren location many times over the years. I am surprised by the negative reviews. We have never had issues with deliveries, or furniture quality. Any salesperson that we have ever dealt with at Art Van has always been very accommodating and a pleasure to have help us in finding what we are there for.
The credit card is great, especially the no interest programs that they have, the customer service at Synchrony Bank who is the bank for the Art Van credit card are very nice and helpful with questions that we have ever had.
Our house is full of Art Van Furniture, we wouldn’t even think of purchasing from any other furniture store. :)

Do not shop here. Go anywhere else. Management was beyond rude. They flat out lied about the cost of the protection insurance. Double charged for delivery. Destroyed our wooden floors moving the furniture without any padding. Our recliner has yet to be delivered and we ordered it 2 months ago and told it would delivered in 1 week and it was in the where house next door. The entertainment center had holes all over it. We were told its from the sanding machine picking up the wood in the factory. We are beyond frustrated and have contacted management several times and they been get back to us. We expected some car salesman like tactics but this has been the single most frustrating purchase we have ever made. No mention we found the exact same couch and recliner at big lots for less than half of the price. If I could scream «don’t shop at art van» from the rooftops I would. We have filed a complaint with the BBB.

I never knew a day would come in my adult life where I would feel compelled to go to Art Van.
But it happened. I was driving home from a trip to Target, feeling down about the lack of home furniture I came across while browsing, when I heard a radio commercial for a big sale at Art Van. I took a chance and drove straight there.
I’ve always viewed Art Van as a store that my parents would shop at, based on the assumptions that they carry traditional furniture and are constantly having a sale. It’s like the Kohl’s of furniture: mass appeal, with sales so frequent that you know any shopper in their right mind wouldn’t pay full price for an item.
I walked in and was greeted right away, as many other reviewers have mentioned. I told the salesperson Craig that I was looking for a simple woodgrain or white floor lamp. He walked me over to the Urban section. I was impressed to see lots of modern, stylish furniture, not unlike the furniture I have drooled over at Anthropologie that I cannot afford. A lot of industrial, earthy, artsy, and global-​inspired styles. It’s definitely not IKEA or Target prices, but I think there are a fair amount of reasonably priced pieces. Much more in my price range than Anthropologie. After spending a lot of time in Urban, I casually walked throughout the rest of the store.
Similar to a lot of furniture stores, rooms are set up by style and type — traditional, shabby chic, country, contemporary, etc. While the Urban section was definitely the most ‘me,’ it was fun to walk through all of the rooms. I found a few items of interest throughout the other areas, as well as the clearance section.
I’m the type of person that is very analytical and needs time to make decisions. Because of this, I HATE aggressive salespeople. I had a pretty good experience with Craig. He definitely had a salesman attitude, but was quick to measure items for me, offer advice when I asked for it, and give me space when I told him I needed time to think things over.
I was also satisfied with the options I had for paying. I could either pay cash/​credit/​debit, get 0% interest for 18 – 50 months if I opened an Art Van credit card, or do 90 days same as cash without them checking my credit. I don’t have bad credit, but am also not looking to open a credit card, so the 90 days same as cash was perfect for me. I also feel comfortable knowing that if I needed a lot of furniture in the future, I could open a credit card and have several years to pay it off with no interest. I was just purchasing 3 relatively low-​priced items, so 90 days worked perfectly for me. Be ready to say no to some add-​ons when the salesperson is ringing up your purchase; well, unless you wanna say yes, that is.
Overall, I think Art Van is surprisingly refreshing for someone into modern furniture like I am, looking for reasonable prices & quality, and interested in payment plan options. My parents have always had good experiences with Art Van quality, prices, and delivery, though they’ve complained about pushy salespeople. Regardless, I’d definitely go back.

I was so hesitant to buy ANY Art Van Furniture based on all the terrible reviews that I found on several sites about this company, customer service and delivery. I could not be more happy with EVERYTHING. The furniture arrived in perfect shape, sooner than I expected and the driver went over the top to make sure I was happy with my delivery. I am an out of state buyer and ordered everything online. «Sharron» helped me on line and answered a ton of questions for me, gave me measurements, and additional information I asked for. I told her I was very scared about ordering b/​c of the terrible reviews I read on line. She assured me that she, herself, would handle all my ordering and she did! The furniture is beautiful and looks exactly like the furniture that I had found at PB at a fraction of the cost. I ordered the bench (not in stock when I ordered it but arrived only days later), the large Vineyard Table, and the Buffet. I love it all and I definitely will shop here again. Thank You Art Van for making this experience such a positive one! Carol

My husband and I went here for a sectional and a sofa for our new home. I think we happened to get the right people because they were not overly pushy and were very helpful in directing us but also letting us roam the store.
We ended up getting a leather sectional and a floor sample sofa. Both are awesome and were reasonably priced. We picked up the sofa and the sectional was delivered. The delivery was prompt, friendly, and quick!
The reason I want to write a review is that when my husband brought the clearance sofa home, somehow they had not put the pillows with the sofa for him to bring. He didn’t realize there were pillows to begin with, but when I looked up the item, it said it included pillows. I had meant to call with my invoice for a few weeks and ended up calling a month later. The customer service rep offered to order new pillows that I could come pick up because the sofa was no longer available. AWESOME! I really appreciate this kind of service! :)

(A few days before Christmas, we had some unexpected guests, and it expedited our mattress purchasing.) Initially we had planned to buy a very inexpensive mattress… however, after speaking with the sales staff we mutually agreed to triple the amount we originally planned to spend based on the education and quality of service. If my review stopped here, there would have been five stars…
This is not the case, the bed was delivered the next day as planned, I was home by myself but the deliverers handled it all, all I did was give them some bottles of water. During the set up, I saw one of the deliverymen slice through the plastic wrap and cut a 3 to 4 inch gash into one of the boxspring fabric sides. He immediately placed his hand over the damage and put it into place so that the damaged portion was facing the center, and mattress was immediately placed on top. Being by myself and a relatively non-​confrontational person, I let them out and called customer service (rather then calling him out right then and there). Keep in mind, he never did address the fact that he damaged my merchandise. The customer service representative could only offer having yet another technician come out and assess the damage. Being just a few days before Christmas, it was incredibly difficult to find a three hour window in which we could wait at home for a technician to come out and assess the damage. I continually tried to understand how many more people must I let into my home and wait for, in order for the problem to be addressed. She said we would have to allow one person to assess the damage, and possibly another 1 to 2 individuals to replace or fix the merchandise at a later date. Time and time again operators told me the same story, I repeatedly asked to speak with a manager, however, my request was never met. I continually told them, why would I want a total of 3 to 4 visits to my home, from a company that has proved to be dishonest and deceitful.
They never offered any other type of reconciliation, we feel completely duped and regret making such a purchase with a company that has no concern whatsoever for their customers. This is our first big purchase for our home, it was supposed to be one of many… they won’t be from AV!

Art Van in Warren, MI teaches it’s employees to slip in charges, then gives their customers a hard time for trying to get a refund. My salesperson, Suzette, put a $ 39.99 leather protection charge on my account without asking me or showing me the invoice. She brought me to a computer and said, «sign here». When she handed me my reciept I said, «what is this charge?» She said «it’s leather protection, you want it.» I said I didn’t and she said, «no problem, I’ll take it off.» When i for home the charge wasn’t off so I called her back and she said sometimes it takes awhile to show up. When I called later that evening, she again said sometimes it takes a week or so to go through, but she didn’t forget. Today i caked and spoke to the manager, Louise, who was trying not to give me a refund because the product has now been delivered. She also said that she wishes customers would look at their invoices (even though I was never shown one!), never apologized once to me over the phone and then made it worse by telling me Suzette was spar to give me a leather care package (which I didn’t get) and explain it all to me. You have completely lost my trust and a lifetime of my business over trying to scam me out a measly $ 40. I get I shouldn’t sign anything without demanding to see the invoice first, but I’m appalled at the lack of integrity your associates have shown through this whole ordeal.

We went to Art Van shopping for a new mattress, and of course get shown $ 2000 mattresses right away by Jamie, the ‘Manager’ of the Pure Sleep section. I explained we don’t want, nor have need for that. Research suggests paying more for a mattress doesn’t always equal better workmanship, you are better off paying less and replacing it every 5 years instead of paying a lot and keeping it for 20 years. He took us to their ‘lower end’ section with was a single twin bed, tossed on the end, without a tag on it, and said ‘There is your choice for a lower price bed.’. Essentially guaranteeing nobody would opt for a lower price point, but also guaranteeing we walked out. Worse, we were aware of a 20% discount for flood victims. So I got the price for everything, then brought up the discount, and ‘suddenly’ the price of the mattress was inflated up with the claim that the discount applies to retail price, not sales price. Really? We negotiated the price without the discount, now I want the discount. Talk about dishonesty, their TV commercials clearly stated that the flood discount applied to ‘negotiated pricing’.
Gardner White was different, the guy asked us for our optimal price range, and then showed us a ‘field’ of mattresses in that price range! So we spent some time trying on various mattresses and found what we wanted for the price we wanted. To me it’s an extreme annoyance when a sales person, or dealer (of any kind) assumes what I want, and what I want to pay without giving much in the way of options. Guess where we purchased the new mattress? This is around the 4^th time Art Van has lost our business.
What did Gardner White offer? The price we wanted with the quality we wanted. They paid the sales tax, great financing (even though we don’t need financing it’s good to use their money), and we opted to not get the free TV, and they knocked another $ 180.00 off of the price. Art Van offered nothing but shady business.

I have had more than good experiences buying furniture here. But whats bringing this score down is their inept mattress man. Not salesman, just a man. There was no sales coming from this jackass. Right off the bat he looked like he had an attitude or assumed we were gonna be a waste of time. So he put us on the machine that determines how much support you need. After he asked us how much we wanted to spend. I have NEVER bought a mattress before and just stopped in while driving by for the record, so I said, «I dunno like a $ 1000?» Oh shit did his attitude flip on. He shows us one bed and says «This is the only one in your price range.» We lay down, he disappears, reappears sassy as shit a few minutes later, we ask him how much the king is in this bed he CHUCKLES OUT LOUD and says «More than your price range.» So we take a card, go down to Art Van Pure Sleep, and spend $ 2300 and have a fantastic experience. So thanks Art Van mattress man, you didn’t deserve my commission. You need to either get a job not in sales, or cheer the fuck up and learn how to treat people.

Another round of furniture buying with our son who is furnishing his first apartment. Our son has a fantastic job and makes very very good money and is establishing credit in his own name. Went into Art Van since it’s always been our first choice for decent furniture at a decent price. My son was looking for a package deal living room/​TV set and a young salesperson got him started with a credit app. I watched as the guy looked my son up and down and pretty much rolled his eyes when he asked what my sons monthly income was. (My son probably makes twice or three times what this guy makes) After getting all the information and sending it through he claimed my son did not qualify for «regular» credit but only the 90 day «same as cash» and was given a very low amount that he could put on credit. He then took my son over to the clearance section and basically left him there to fend for himself. Did not even attempt to show him anything in his price range or ask if he wanted to work out another payment option. Son was pissed off and so was I – he was basically storming out of the showroom. Fortunately one of the floor managers, Chad Johnson, stopped us and asked if he could be assistance. Explained the situation and that my son had more than enough income to pick out pretty much anything he wanted. Also, apparently that he was dumped by the former salesperson like he didn’t want my sons money. The only reason I am giving this rating 3 stars is for Mr. Johnson – he was attentive and clearly went above and beyond in obtaining a proper credit line for my sons income. Bottom line is that my son made a terrific purchase and now has some great furniture that he will enjoy. I feel very confident that Art Van has some of the best deals and will continue to shop there. However, I will be more mindful as to the salespeople that approach us in the future.

Douglas was great! Sold us a great mattress that we were in desperate need of. He was wonderful and helpful!

We got out first sofas! They were lovely and got a great price for them… We couldnt have gotten a better pricce for such beautiful leather couches! (we compared and did research for 2 months) Anyways, Adam, the seller, was really kind and helpful, we definitely plan on going again for the rest of our items and we will look for him.

I love going to Art Van. I drive from Toledo to shop at the Eureka Rd. store. I was curious as to the reviews after accidentally stumbling upon this website. My experience with AV has always been fairly pleasant.
I agree with the other consumers that’s it’s a pain to be constantly telling the salespeople, «No, thank you. Just lookin’.» However, as soon as someone needs a salesperson, if they’re not within 5 feet, they get a bad review. Hilarious! And those who put in poor reviews due to the many salespeople’s approaches… Seriously?! Have you never been to any other furniture stores? Or even any other stores other than WalMart? Consumers will be approached too many times from any store that’s not a budget retailer. It’s just how it is.
I really feel for the salespeople that have to do their jobs and approach people, knowing that shoppers will be rude and lacking class.
A special thanks to my most recent salesperson, Kathy, who helped me with my purchases of a sectional, area rug, and nightstand. I was approached many times, but I was happy to have her there within minutes of having a question.

I have a love-​hate relationship with Art Van. On one hand, they have pretty good tent and warehouse sales and some of their prices can be quite competitive for good quality items. On the other hand, you have the «ready to assemble» insanity that is the selection of furniture manufactured for the Art Van Clearance Center.
Story 1: My parents purchased a high quality leather sectional from the Clearance Center as a floor sample. The leather is supple, the stitching is high quality and the construction is solid. Art Van even delivered the item from the warehouse in Warren up to their vacation home north of Muskegon and brought it into their home without a scratch or a dent. This is the good part of my feelings on Art Van.
Story 2: A few years ago, I purchased a couch from the Clearance Center that was manufactured for the CC. It looked good, was reasonably priced and fit well with my décor. A month after I got it home, my petite mother sat on the couch and heard a loud and ominous crack. The back support 2×4 completely broke and continued to stick anyone who sat or slept on this cursed piece of furniture straight in the @$$! I put up with it for years until a few weeks ago when I purchased a couch from Ikea that cost marginally more money, but is built significantly sturdier. When I put my couch out to the curb, someone picked it up, but lo and behond, I saw my couch posted on Craigslist a few days later… someone else couldn’t deal with that cheap POS couch either.
So, there you have it, an example of my love for Art Van and an example of my ire. Purchase carefully and be wary of buying things manufactured for the Clearance Center. Stick to the floor samples and discontinued items if you are bargain hunting.

Entering Art Van makes me feel more than a little like Ash from «Evil Dead.» If I don’t say a mysterious, jumbled phrase just right, the salespeople will rise like zombies and shuffle after me in relentless waves. Their hands reach for my purse with the hunger of their undead hearts, and their burning stares chase me across a landscape of tumbled recliners and leather sofas. I can maybe «It’s okay, I’m fine, thank you» a dozen times and a dozen different ways, but still I’m accosted by lanky women with rictus grins.
While I’m fending off the possessed flyers like the Necronomicon with one arm, shoving my way through to the section I want past hordes of captive customers is not my idea of a good time. The showroom floor is very cramped and I could hardly sidle three steps sideways without almost tripping over a lamp, a cord, or a rug made from questionably slick fibres. Are they trying to promote «you break, you buy» as the new customer policy?
The beau and I, feeling essentially besieged, beelined back to the clearance centre in the rear of the store. One or two inexpensive sofas advertised with a $ 1,500 upsale that includes a TV, two cans of pop, and a gaggle of lamps mingles with slashed price tags on most merchandise. With a little breathing space, it’s actually a good place to shop for a deal if you can content yourself with limited colour options and styles. For instance, I saw a lovely square ottoman in a patterned fabric with whimsical red poppies woven on it for a reasonable $ 400 (compared to other places with similar furniture at higher prices) and a great wooden 6-​drawer dresser for $ 180 due to a missing drawer pull. You can buy customized pulls at Target for $ 20 and voila, it comes with a mirror and all. But it’s the breathing space you lack that makes shopping in here a bit torturous.
We wound our way out to the main showroom. Ten associates chased us around through the various areas, insisting they introduce their friends, relatives, and partners in crime. We were specifically checking out transitional and European styled living room sets, and they feature a nice selection of brands from Ashley to mysterious «RCHLN» which one saleswoman couldn’t even decipher for us without her computer when we did ask for help. The colour and fabric selection for most of their wares, even without going to the custom Thread & Feather upholstery or Broyhill fabric selections, is deep.
Selection here is quite a bit more modern than the Royal Oak location, with fewer weird patterns and brown sectionals that seem to be a good quarter of what RO Art Van stocks. We weren’t able to appreciate much, though, because sales people were literally interrupting our conversations. WHAT?
When we spent more than 2 minutes on one sofa, testing how the large back cushions felt, some guy literally came by and slapped down the 20 different custom colours it came in right in my husband’s lap. We had a few seconds to process what he was saying when our original salesman reappeared and repeated the –same– details we’d heard about not more than three breaths before.
About that point, we decided to forsake our abilities to handle the Art Vandead without a boomstick and/​or a chainsaw arm, and fled for our car.

wanna get stalked, wanna get asked if you need help every 10 feet, wanna get annoyed when all you want to do is buy a coffee table… then go to Art Van!
Cheese and Rice! I was in the store for 20 mins and was asked 10 times if I needed help.
LEAVE ME ALONE!!!
I purchased my kitchen table and chairs from here and had to make a 2^nd trip back because the holes were not drilled in the chairs properly by the child laborer in Vietman. I got the new chairs and had a feeling something was missing so before i left the parking lot i pulled over and looked and sure as heck the hardware was missing! UM HELLO!
Can I get some furniture made in the USA or even in MI would be nice!
I’m not a fan of the attack sales method they use at this store. I try to avoid it at all costs.

i will NEVER EVER EVER purchase furniture here ever again. We bought our entire bedroom set and our entire dining room set with a china cabinet in january. Our bedroom set — stellar. Our dining room set? GARBAGE (we didnt even get it until 4 months after we bought it). We are now on our 3^rd delivery. Each time the send us total garbage. the chairs are broken, everything is scratched up, and when i called the store, the douchey ass’t manager told me that it comes from china so he cant really do anything about it. Really a-​hole? really!!! thats not what your sales lady told me when she said it was ‘top of the line 100% guaranteed” So who is lying? the sales people or the managers?
AND!!! to top it ALL off, one of the delivery guys on the last delivery clogged up my toilet. WTF IS WRONG WITH YOU ART VAN PEOPLE!!! What kind of business is this? you should be ASHAMED of yourselves. Your employees are jerks and your delivery people are disgusting, and your furniture sucks!!! I have 4 rooms to furnish still, and guess where i wont be going!

After many months of searching, and much irritation, I have finally found a couch. I have probably been to 7 Art Van’s – just think, I could have had a list.. . I suppose it’s never too late.. .
Walking in I thought to myself, I wonder how many steps it will take before a vulture like sales person swoops in for my kill. 32 is the answer. I had barely entered the vast showroom of overpriced and overstuffed couches when the first representative approached. I had to inform him that I was on my way back to clearance just to poke around.
My plight with furniture shopping is that I have a bright green living room and one pre-​existing black club chair, as well being 6’3″ the couch has to be tall enough because I don’t want to be sitting so close to the floor. Also I have a strong opposition to microfiber – it’s so weird! I will say this Art Van has the largest clearance center I have seen including the bonus area off the back where I saw the prissiest purple sofa ever complete with tassels and crystals. Sadly, this wasn’t the sofa I decided upon.. . maybe someday?
I ended up selecting a rather mod and very comfortable couch and chair pairing in the color ebony sauvage (which I swear sounds like a drag queen when in actuality it’s more like brown with hints of black) for a not too horrible price – I got a discount of $ 30.00 for buying two pieces. I was happy that I was able to talk them into offering me 12 months no interest as opposed to just 6 but I was really gunning for the ottoman to be thrown in.. . I guess I am too nice a negotiator. I was also talked into the extra warranty on the sofa but they said they discounted the cost to $ 39.00, but I was also promised that if I didn’t use the warranty they would give me a gift card for the same value as I paid.
After very little hassle, I was pleased to be approved for more than enough for my sofa and chair and was given a free glass pitcher for opening an Art Van account – it was so 1950’s. I also was entered in a chance to win a car – I hope everyone has their fingers crossed because I could sure use it.. .
I would have a hard time giving an Art Van more than three stars. And really, all of them were basically the same. The selection does surprisingly vary from store to store but if the one that you’re at doesn’t have the pieces you’re looking for they have these huge touch screen computers that will show you the rest of the possibilities. I did think it was nice that the sales guy did offer me a cup of coffee and small bottle of water.
I am now anxiously awaiting my new couch and chair to be delivered next week. Sadly I had to pay for delivery but I guess when I think about strapping a couch to the roof of my Taurus, this was a better alternative.
$$ seemed appropriate, but it could be $$$ or even $$$$ depending on how much $ you want to spend.

Art Van offers a wide selection of home furniture, bedroom sets, and office furniture.
We were shopping for a new mattress set, and this was our second stop. Gardner White was just too expensive for our budget.
They had a great selection of mattresses and bedroom sets for almost half of what Gardner White was selling them for. Granted, GW was selling different brands, but the differences in price just weren’t justifiable. I still can’t tell the difference between a Sealy and a Simmons — except the price tag: about $ 300 difference.
This particular showroom is much larger than the one on Gratiot. In fact, it’s gigantic. They have a large circular walkway with divisions set up around the rim, all mock-​up bedrooms.
Were we shopping for more than just a mattress set, this would’ve been an awesome place to shop. However, it was a pleasure to find exactly what we were looking for: a Sealy queen set for under $ 400.
I’d recommend taking a look here if you’re in the market for anything for the house. There’s so much here that it’s mind boggling!