Yapstone

YAPSTONE IS TERRIBLE.
I let a guy named David Saffron stayed in my apartment after he booked and paid VRBO/​Yapstone. Turns out David Saffron paid with a stolen credit card number. Yapstone refunded the charges but held me responsible and did nothing with respect to going after David Saffron. They emailed me and explained that I should have done due diligence with respect to payment even though they are the platform through which payments are tendered and thus I would never have thought to ask to see his ID and credit card prior to staying in my home. I will happily send /​post my email chains in their entirety if anyone is curious about this company.
THIS IS A COPY OF THE CUSTOMER SERVICE SURVEY THEY SENT ME AND MY REPLY.
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This ticket has been rated as Bad, I’m unsatisfied
With the following comment:
fuck all of you. i hope david saffron gets herpes for committing credit card fraud while staying in my home and i hope the rest of you catch the fucking stomach flu for not giving me any sort of back up as i dealt with this dipshit.
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Request #872 707 follow-​up to request #673 406
Past Due Amount $ 723.49 — Respond By January 30, 2016
Jan 16, 1:08 PM
Dear David,
This email is regarding your delinquent balance of $ 723.49. Your account is still past due and previous attempts to collect have been unsuccessful. Your account has now been deactivated and forwarded to our Internal Collections department.
To avoid having your balance – which may now have been increased due to your non-​response – referred to a collection agency or outside law firm, please respond to this email immediately to resolve the balance. You may contact us toll free at (866) 289‑5977 between the hours of 8 a.m. to midnight Eastern Time, 7 days a week.
Thank you for your attention to this important matter,
YapStone Internal Collections
Best Regards,
Jason L. | Zendesk Admin | YapStone

Yapstone is awful. Zero customer service for property owners invisible support. God awful — verge of illegal.

Horrific experience with Yapstone via VacationRentPayments. These folks are supposed to represent the property owners in these transactions. And they just plain DON’T. Well-​rehearsed bureacratic shuffling. Predatory and rigged fee structures. Seriously questionable legal grounds. State’s Attorney will be hearing from me.

BAD EXPERIENCE WITH YAPSTONE/​VACATION RENT PAYMENTS. I am a long time user of Vacation Rentals/
. VRBO offers awesome customer service yet their service breaks down with the extremely bad service of Yapstone/​Vacation Rent payment (vrbo’s payment process vendor). Vrbo is actually rolling out the integrated ability to use any 3^rd party vendor for payment processing probably because of the widespread unhappiness with Vacation Rent Payment. We are stuck with Vacation Rent Payment for now but hopefully that will change.
Last night, the indifference of Vacation Rent Payment was disappointing and her inability to assist with resolving the delay in setting up new processing on a new listing horrible. Vacation Rent Payment is guilty of enjoying exclusive relationships with larger companies that seem to be at an end and clearly had no need to offer good customer service. Bottom line, if you have a choice RUN RUN RUN from this company. (Expect to see this review posted on other sites where you will not be able to delete it as I am sure you will from your board here.)
Finally the inability to actually get through to a supervisor or someone with the ability to fix a problem is impossible and the rep last night claims her supervisor did not want to get on the line.

I had never heard of this company until I used Vacation Rentals by Owner (
) who used
for payment. I sold a week at my condo in Cabo San Lucas through that site, but quickly learned it wasn’t what it was all cracked up to be. If they do sell your unit, they collect the money from the renter, which is non-​refundable after a certain date. Regardless, the money will not get to you until long after the date of the actual rental. Finally several weeks after the rental date I received an email from
telling me they didn’t have the correct bank info and to «click this link» to correct it. I knew that I had given them the correct bank info, because I did a screen grab of the form before I submitted it. Because it looked like every phishing scheme out there, I attempted to find the same form online. That was impossible. It is also impossible to find a contact phone number for any of the three companies I had to go through to get this resolved. They continued to tell me to fill out the form and email it to them, which, for obvious security reasons, I refused to do. I wanted my money, so my only choice was to click this link to a company I had never heard of before to change my bank info and hopefully someday get paid. I have not been paid yet. On top of all this they charged ME for the credit card fees they incurred when booking my condo. Fortunately I marked up my original price to cover all of this, but I barely broke even in the process, due to all the added fees and charges they tag onto the deal. I will NEVER use this service again.