Walnut Creek Ford

I took my 2007 Mustang GT here, before taking my car here I took it to two other shops and they couldn’t seem to figure out exactly what was wrong with my engine. I made an early appointment and dropped it off with Joe. I had purchased a third party warranty and gave them all the info they needed. Joe updated me on the process going back and forth with the warranty company and also kept me updated on how much everything would cost. Long story short Joe was a big help and managed to help me cut the cost for what the warranty refused to pay for. All the staff who I talked to on the phone were very helpful. Highly recommend this shop for any services for your Ford.

I have been a Mustang owner for the past 20 years. Service is crucial to a car having a long life and all dealership service departments are not the same.
Tim, the service Manager at Walnut Creek Ford, is the best. Any time I have experienced a problem with my car he has made sure it was addressed and fixed it perfectly. I’m never worried if my mustang acts up because I know Tim and the mechanics will take care of the problem.
Kudos to the service department… you guys are the best.

I have dealt with a lot of dealers in my time and all I can say about Walnut Creek Ford is WOW. I brought my 2016 Mustang 5.0 with 4000 miles on it, for them to put a Phase 1 Roush Supercharger. From Dan the Service Writer to Tim the Service Director. I felt like I was a king for the day. At all times during this upgrade they have been professional. I think a lot of other fellow Ford dealers can take a lesson from these guys. I am staying around the corner at the Marriot for the three days during the install so I can pop in periodically to take photos of the progress. They are totally accommodating and never have complained about me going in the service bay. The Mechanic Tony that is installing the kit is top notch and follows every detail, which I like because I have OCD Hahahaha. And paying attention to detail is lacking at most other dealers… All I can say is if you want your car serviced or performance upgrades you need to come here since their Roush Certified. Thank you Dan (Service Writer), Tim (Service Director) and Tony the Master Mechanic and crew at Walnut Creek Ford for making this a dream come true for my son that has served to tours in Afghanistan. Your dedication to this project shows the respect you have for the community and the military and its Veterans. If I could give 6 stars I would. Thanks again… FOLLOW UP!!!, just got my Supercharged Mustang back yesterday the 28^th of January and drove home and all I can say is WOW. This thing has so much power. Got it home and this morning had no leaks and powers up every time. These guys here at Walnut Creek Ford are Number 1. Tony your the man, the master tech of power upgrades lol… Thank you again guys and look forward to future adventures in upgrades with you guys. Thank you again for your Top Notch Service

The people here are so friendly.
Brian helped us out with our Ford Escape almost a year ago, but my mom just brought in their F150 for service, so I thought I’d leave a review. Brian is so sincere. I think I can say that about all the staff we came across while we were there. Much different from other salespeople my husband and I ran into while looking for a car. I thought I had my eyes set on a nissan, but man the guy was so rude and awful. Service really set businesses apart, and that’s why we came here. I usually go to the Ford closer to my home for service, but my parents seem to like it here.

They are playing oldies in the waiting lobby the day after Thanksgiving. I was prepared to have to practice zen yoga against Christmas music the whole time.
Just consistently making me enjoy you guys despite living in San Jose and having to drive forever to get to you.

That was my first car purchase in US. I do believe the process could be any better.
Thank you Tiffany and all the team of Walnut Creek Ford.