Walnut Creek Honda – Service Department

You know, I used to love Hondas and the Walnut Creek Honda was the only dealership I’d go to. Well, after yesterday I am completely over Honda and this dealership. Went in to get my daughters care out of the service center. It wouldn’t start so she had it towed there. Now, with a new baby she and her husband are broke. When the service center called her they offered to Diagnose it for $ 300!!! Just to hook it up to the computer they would charge $ 300! Not to touch anything or help, just to diagnose! That’s at least 2 hours labor time… just to hook a car to a machine. Needless to say we went to get it towed to our house so we could look at it. As soon as they realized it wasn’t going to make them money, they became the rudest people you could believed. The service manager turned into a child, making faces at us and arguing about ridiculous stuff. We finally got the car from them and had the problem figured out within a half hour and take of care. They just lost 3 Honda lovers… and I WAS in the market for a new one…

Horrible! Do NOT come here.
I had the lock on one of my car doors fixed here and it came back with the horn blaring every time the door was locked or unlocked. It NEVER did that before. They claim no responsibility and want $ 140 to look at it. (They claim that «if we didn’t do it» they’ll charge the $ 140 plus hefty repair charges. Of course they’ll claim they didn’t do it.) I have taken my car here for years; never again.

I was in Walnut Creek for business and had a few hours before my next meeting. I decided to drop by this place without an appointment to see if they could do a quick oil change on my Honda Fit.
I was skeptical and underwhelmed when I first pulled up to the service department. It doesn’t look like much. However from the moment I checked in my service representative, Mike, was friendly and helpful. They started working on my car right away. They even quoted me a price on some work that needed to be done — even though I told them I was coming from out of town and wouldn’t have the service done here.
Thanks for a great experience guys!

I trek all the way from South San Francisco to come to this place for service. What led me here was that I bought my Accord from this dealership thru Cartelligent. I thought why not give them a try since I got a coupon for an oil change from them anyways.
I’ve had my car for 1 year now and the customer service has been great. I’ve always opted for Express Service. My car has always been done within 30 min-​1 hour.
I’m wondering if the past customers had to wait long because they didn’t tell the tech they had an appointment. I only bring this up because it almost happened today. I had an 8am appointment and their driveway was packed and a line out onto Locust. I drove into the Express side and the tech told me that my car might not be ready till 4pm? I gave him an eek look and he immediately asked «Did you have an appointment today?» So that leads me to think maybe some folks who are dropping in roll into the garage without looking at the signs???
Anyways, until my warranty runs out, prices go up, they can’t fix the problem or customer service starts to fail, I“ll keep coming out to WC Honda to service my car.
What’s dangerous is the Target a block away! ;-)

I came to this service center because I need my 2012 Honda Accord to be checked because there’s a sound every time I step on the brakes. I had an appt at 9 in the morning so I decided my car to be towed for safety reasons. When I arrived, they told me to just wait in the waiting area and they will receive my car from the towing company. After a couple of minutes, a guy named David called me so we can talk about the tentative amount for repair. He estimated it to be $ 140. So I said ok, coz its a reasonable amount. An hour after, he notified me that after looking at my car, the rear brake pads need to be replaced and clean the rotors as well because there’s rust/​scales. The cost reached to $ 360! I’ve been on this service center before and the price they gave me were reasonable, but I was disappointed this time. I still had them repair my car but I would no longer come back to this service center.
The one star is for the quick service of getting my car fixed. The second star is for the good service of staff from my previous visits.

These guys were great! My ten-​year-​old Acura is having a lock failure and they took me with no appointment, gave me multiple options to get my car working properly, and when I opted for the cheapest quick fix they even gave me the door key for free! They had cookies and air conditioning for my kids and we were in and out, without a bill, in under thirty minutes. Thank you Walnut Creek Honda Parts and Service for making what could have been a rough afternoon into a mild inconvenience!

I really don’t see what the problem is. everyone I encountered in the service department was amazing! Outstanding customer service. Travis, who was most patient with me, spent 15 minutes on the phone because I had soo many questions, to which he answered them all knowledgeably. I called at 2pm and asked if he can squeeze me in anytime during the day and he said, sure come in 30 minutes which worked out perfect. I explained to him my concerns, he gave me options and pricing, and asked if I’d need a shuttle back to work. Side note, I appreciate when I’m given options without their opinion unless it’s asked for. (:
They advised to leave the car until 6pm (Got oil changed, replaced all 4 tires cause I badly needed new ones, and their intermediate service), instead called me a little before 5:30PM and sent a shuttle on its way. My shuttle driver, Tony (I think), was extremely sweet and mentioned the cool part of his job is getting to interact with new people (: talked to me about his grandkids, and of course, cars lol. Picked up my car, and left with a relief that my car was in good hands.
The next day, Travis calls back and lets me know there was actually a rebate for my tires so, that was also amazing. He didn’t have to but chose to. Details are everything.
Needless to say, I’d definitely bring my car back here again as opposed to closer dealerships back home (San Leandro and Oakland. those guys were unprofessional and tried to hit on me. …gross.) Of course, always do your research before bringing in your baby (vehicle) in anywhere. Good luck!

I bought my Honda from Walnut Creek Honda and am very happy with both the experience of purchasing the car, the car itself and the Service Department.
Have no criticisms at this time, the cost of service seems reasonable, they are efficient and they have always finished my car in less than 2 hours.

Should be a zero star. Twice in two weeks I have driven in for an express oil service, which they are actively promoting. Both times they have said my car would be ready in about SIX HOURS. Ridiculous. Express service is maybe 30 minutes or less. They do not have a reliable express service and should respect their customers’ time and stop trying to say they offer an express service.

Just wanted to recommend Dale Potter in the service department. He is as good as they come. Made our experience fast and enjoyable. We will definitely be using this service location again and highly recommend it to anyone looking to have their Honda serviced or repaired. Thank you Dale! :)

Wanted to try their oil change again… for their «express oil change» they said they’d need to keep my car until 4:00 when I brought it in at 10:30. I don’t know if I should laugh or cry at how sad that is. I get that many people will be drop ins and therefore you probably should make an appointment or get there as soon as they open but… don’t advertise «express oil changes…» if it were that «express,» you wouldn’t need to make an appointment, OR they should ONLY take appointments. Jiffy Lube or Oil Changers could have you wait behind 10 cars and you’d be done in half an hour or less.

Buyers beware! Service buyers that is.
I brought my car to the dealer for the 45,000 mile check and service. I assumed a certified Honda dealer would complete all the service items listed in my owner’s manual. Walnut Creek Honda does not.
At the end of the first day, they called and said the break fluid also needs to be replaced and that will be another 90+ bucks. I figured, if it needs to be done, do it now. But, when I checked my owner’s manual, brake fluid replacement is part of the recommended 45,000-mile service.
After a discussion with a service representative I found they gave me an estimate for an «intermediate service» not the 45,000-mile service recommend in the owners manual. «Intermediate service» is a list of items they made up, but if you want all the items recommended in the manual you have to pay more.
I let them know they should make it clear to customers what service they are getting and not getting when they provide the initial estimate. It seems a sneaky trick to me. I think you should consider another service center or dealer.
Beware!

I brought my 2014 Honda to this location for a warranty check up with something that I couldn’t figure out. There was a stain that developed on my ceiling and I didn’t know how it got there. It got worse over time. I assumed it was probably some sort of water damage. They assessed the issue in a timely manner and found nothing to be causing it. That was a bit frustrating but they ended up cleaning the stain off the ceiling. They thought I probably had someone spill coffee or something up there, but I know for sure I didn’t do anything that caused it. It’s a mystery. Overall this Honda dealership was helpful. I’m not a fan of their waiting area or the layout of the dealership though. It’s a bit outdated and laid out weird.

Following my review, Walnut Creek Honda reached out to me and I was put in touch with Gordon, the owner, almost immediately. I did not expect a response, so was taken by surprise. Gordon not only thoroughly reviewed the history of my service record, he explained in detail the potential causes of the damaged wheel bearing. He also indicated to me that my car was still covered by the power train warranty, so he was able to get me reimbursed for the repair. In addition, he offered to do a safety check when I take my car in next. This level of attention from the owner certainly speaks volumes to the integrity of this business. It’s part of the Honda umbrella, but certainly operating like a small business. Thank you Gordon. I will be bringing my car back here.

This review is regarding the service center.
I needed to do an oil change and tire rotation. I called a few other auto service centers, but Walnut Creek Honda had the best price — their price was HALF of what other auto service centers were charging.
The facility is very clean and very organized. You’ll pull up to the waiting bay, and an employee will come by to ask you what needs to be done and if you have an appointment. The employee will also provide recommendations based on their inspection of your car, but these recommendations are only to help you and not because they want to charge you more. They are very transparent with what they are doing and very receptive to any of your requests.
If you want to wait at the center, there’s a waiting room with cookies and coffee :) If you want to walk around and get some shopping done, you can go to the Target nearby.
The entire process took less than an hour. Very smooth and very easy!
They also follow up with a call to get feedback on their service and performance, which shows they care about customer satisfaction.
Note: Though most other Honda centers provide a free car wash, this one doesn’t because of environmental regulations.

The On-​board maintenance minder indicated it was time for minor service so called for an appointment and was told there was nothing open for over a week. BUT if I were to come in early, especially on a Tuesday or Wednesday they should be able to take care of it. I got there right after opening on a Wednesday and was greeted right away. Adam, the service advisor was great to work with. Estimated ready time was 11 am and I was offered a shuttle ride home but when I indicated I would be waiting that time improved to 9:45. I left to take a walk and get coffee and got an update at 8:30 that the work was done, a report of the findings and a suggestion to change wiper blades. Agreed to that, and car was waiting for me when I got there at 9 am. Minus one star due to not being able to make an appointment sooner, but happy with the end result and will be back.

To update my review. Upon seeing my Unilocal review the service manager contacted me to learn about my experience. He offered a solution to my dissatisfaction that I am happy about.

I just moved to East Bay from Santa Barbara and was sad to leave behind my small town dealership where I could make an appt two days before I needed something done. The Walnut Creek dealership service has been outstanding. I had an oil change to start but recently got a flat tire amidst the recent storm. They advised me to bring the car in and they’d put it through the express service. I was out of there in fewer than two hours. From intake to payment, every person was so nice. I will be taking my car here for everything!

I’ve taken my Accord here for service over the last seven year, and really have no complaints. The Service staff does a great job in diagnosing and explaining any problems. If I feel they give me an estimate price that is way over my head, I leave. In most cases, I’ll take it to my mechanic at Timmon’s Automotive in Pleasant Hill. But I’d say 70% of the time, the service work will be done here.
Tip: If servicing your vehicle in the morning, good luck! It can be a mad house of customers in line and onto the street. The Service Dept closes at 7pm, and servicemen stop working on cars at 6pm. So, I recommend calling or stopping by after 4pm to get help quicker.
As far as the Sales (new and used) and the Finance Manager, Jeff, I’ve had no issues dealing with them. The numerous times I’ve visited to browse the used lot or checked out the latest Honda model, never have I once felt pressure to buy. I’ve received a couple of calls regarding certain models I’m looking for, but that’s about it. A call to inform me of what’s currently on the lot, not a constant harassment call like some dealerships.
Overall, it’s pretty clean, but not the to greatest looking dealership. What do you expect!

We’ve been having trouble with our Honda Odyssey and tire pull. In addition, my wife was complaining about the brakes making a strange sound whenever she was breaking hard. We took the van in for repair at Honda and while they balanced the wheels, they said the brakes were A-​OK. The next day, she experienced the same symptoms and called Honda.
She eventually went back to Honda and did a test drive with the manager who explained to her that the brakes were, in fact, fine. She was hearing the ABS kicking in when she would brake violently, which is kind of the point. :) As for the tire pull, there was indeed a problem which they resolved promptly.
Great service and attention. My wife can be temperamental about her car and how well it’s getting serviced, and she’s very pleased with Honda.