Safeway

I am a caregiver and have been shopping for my patient since 2007; until now. People here are really very nice, even they don’t remember your name (some), they do remember your face. They have started fixing the store for quiet sometime and, I have observed most elderly people are lost (change is pretty hard for some). The staffs are very considerate and accommodating. Change is good, we’ll all get used to it. Let’s just be more patient for I am sure more is to come.

Wow what a cute Safeway! I was helped today by a young man I think his name was Edward, and he was the sweetest thing I have met! Not only is he sweet but he seems to really love his job! Thankyou for making this experience Amazing! It helps when someone is positive

While the other nearby Safeway stores have been updated time after time, this one is still in 1976. I assume the Safeway planners know that the folks at Rossmoor are a captive customer base, so this poor effort is good enough to be profitable.
It isn’t just the shoddy look of the store, it is the random availability of supplies. Today I ran by to get some gruyère, but they redid the deli case, so the only cheese they have is sandwich slices and baby belle. A full sized store that does not carry ANY cheese? There is no possible way they would have done that in Alamo, or the Downtown store, but here they seem to think people don’t have any other option so they don’t really need to service a customer base. If you need Depends, they carry those, but nothing else you can depend on.

This safeway needs a face lift! Way to old and lay out is horrible !! Someone needs to invest some money and do a remodel!

I’m truly shocked safeway even allows their name on this location. It’s near my mom’s retirement community, so it seems pretty ageist that they have a store this gloomy with terrible options near where all the old people are. This day in age– most seniors have been going to whole foods for 20 years, and now all they get is this old, depressing safeway? I feel like I’m doing a disservice to my mom even bringing her the sad, barely nutritional produce from this store. Step it up safeway!

I’ve tried giving this Safeway many chances. It’s old, it’s probably the last Safeway to not be remodeled. It definitely caters to an older crowd.
The lines are always long and slow when I do come by. The deli counter is minimal and not impressive. However I got chicken tenders from them the deli once that were perfectly crispy. The Kale salad is pretty good as well.
They have the saddest floral department in existence. Everything was drooping and sad.
Here’s the bad part and will make me stop coming here forever.
Someone is skimming the gift cards from this store. In the past two years I’ve received cards from this location that when we went to use them there wasn’t any money on them. We even went so far as to get security footage of the Toys R Us that the gift card was used at, located in New Jersey. I don’t know anyone in New Jersey by the way. And I certainly didnt know the person using the card.
Today I tried buying $ 50 worth of Starbucks cards. Guess what? There was an issue with the cards. I told the manager about the issue that I seem to have with cards from this location. She said it’s not them it’s from the vendor who delivers them. I told her that that’s pretty weird that I buy gift cards for clients all over the Bay Area and this store is the only one that I have had issues with fraud.
I made her return my money and I will not be back here to buy anything again.

This Safeway is similar to the others as it has the usual grocery store layout along with the usual deli and coffee places inside. The selection and prices are typical and pretty good and it’s easy to park and get in and out.

Just about every East Bay Safeway location has undergone an expansion of some kind in the last few years. I say just about all, because this is not one of them.
Smaller aisles, less selection, suspect produce, and (although I know it’s Rossmoor), seniors pushing single items in a shopping cart just makes the whole shopping experience longer than it should be. Unless you live on that side of 680, it’s also a little out of the way.
At least they have a decent deli to make it worth the trip, though there are other options nearby.

This is the safeway from 1970. It’s like going back in time. It appears that this is in a retirement community. Lots of older folks, i mean lots. Prepare to wait in line while bettie counts her penjies!

This is for the Rossmoor location near Walnut Creek. Store 1972 I think
A hateful experience
Belligerent and contemptuous cashier. Only two people in front of me in line, 15 min of suffering through her many mistakes. All the while she testily explans to each victem in line how nobody is doing what she asks them do do
I left the store without purchasing my items. I had to reach across and grab my card from her hand as she started in on a fresh assault on the man in front of me.
I encourage everyone faced with the same abuse to do as I did and leave all items on conveyer and walk out. Eventually the management will need to do something with their agreediously incompetent, hateful and aggressively stupid employees.

Do not come to this Safeway if you are short on time!
I work in the area & unfortunately there aren’t very many choices, especially when you only have a 30 minute lunch break. I always end up spending most of my lunch here when I stop in to grab a salad or a sandwich from the deli. Most of the employees are really nice, but it’s a little ridiculous to wait 30 minutes to pay for a salad because the cashier is chatting it up with the customer in front of you.
Also, a few other tips:
If you’re buying the pre-​packaged salads, check them to make sure they are fresh. I bought one that was brown when I opened it & another time I opened it up to find out the lettuce was a frozen block of ice.
Beware of the deli department. Sometimes the sandwiches are great, but most of the time… Not so great. They gave me a sandwich with only 1 slice of turkey & stuffed with lettuce one time. Why would anyone want that?!

This little Safeway is so charming, located right across from Rossmoor. It has its established since «19-​something» placard across the interior front. They offer the usuals: fresh, frozen, boxed staples. Always clean. It is my «quick-​go-​to». But one must be aware: they have a certain cliental that they cater to. So with respect to that, some product may not be available or available as soon as other Safeways may. Safeway app users should know that this «cliental» doesn’t use apps, so NEW product (a K-​Cup in a new flavor), trending product (kale or acai berries), or specific product (rack of lamb) may not be offered. Therefore, you can’t get your discount because the product is simply not there. And I understand why. Also, some canned/​boxed/​jarred ingridients may be expired – they just aren’t sold enough. Service is usually available; however it can be very slow. Slow cashier and slow cliental to find checkbook in purse, then write out check, making sure to enter amount into ledger before handing over check. Soooo lonnnnng!!! Also, skip Saturdays and Sundays, it’s just slow traffic in the store. OR, come with some extra patience in your back pocket!

I’ve been shopping here for 3 years now and 2 out of 4 avocados I purchase & cut into are rotten, they stopped carrying my favorite product AND their produce selection is just sad… and not fresh. Their broccoli & zucchini bends! Need I say more?
Their employees are the best part of this store, they even remember how I like my groceries bagged!!! Honest, I adore them!!! Thus, they earned the ONLY 2 stars this store deserves!!!
The selection of produce & healthy items sucks!!! (Sorry guys, it’s true)
I have to drive to the Alamo store, because apparently the owner shops there, to get what I need at a higher cost.
STUPID!!!
I found a smaller family run grocery 2 miles away where I can get what I need. I’ll go there from now on!
My opinion… They are taking advantage of the senior citizens of Rossmoore who HAVE to shop there due to their age & transport! SHAME!!! Step it up guys!!!
OH Yeah, Not to mention my «Safeway Gas Points» are being stolen every month, by who knows who, because the brilliant minds behind the «SAFEway» logo decided to use our phone numbers as our «secret numbers». Yes, I DID contact corporate. The are «looking into it»… Pppphhhttttt
Well thanks, guys, theres only about 100+ people who know my phone #! How about a «SECRET» code! Oh yeah… No ones EVER thought of THAT before… SMH!
OK, Ya, I’m unhappy with the so called «Safe“way stores… WTF is the «SAFE» way???
I’m finding somewhere else to shop from now on!

Yes, I have to concur with the previous reviewers — this store does cater to the Rossmoor community.
I would to guess that the average age of the typical shopper is 80. While I have no problem with old folks, I am well on my way to my golden years, I will say sharing a store with them in great numbers makes for a very SLOW shopping and check-​out experience.
There is also the fact that the store has not been updated in YEARS. I would guess that the last time this store was remodeled would be 1960s/​1970s. In fact, on high on a front interior wall are the words, «Safeway — Serving Walnut Creek since 1928.» I remember thinking that that must be the last time the store was remodeled and most of the shoppers were present for the grand opening…
If you’re in a hurry, make the drive to Alamo. If you have time and just need a few items then this location is fine.

Awful store. I come here occasionally when I am working in the area, because it’s a pain to haul into Lafayette or Alamo, with the extra time and the congestion, but I’m done. This is the store that «serves» the elderly folks at Rossmoor, and it hasn’t been updated in 40 years. The selection is third-​rate and nothing like the Alamo store.
I will admit that some of the folks from Rossmoor can truly be a pain, like the one who kept hitting me in the butt with her grocery cart while we were in line, because the person AHEAD of me wasn’t checking out fast enough to suit her. But it’s unfair to inflict this awful store and staff on the rest of the folks at Rossmoor, who are pretty much captive customers and do seem to try to be nice most of the time. If the perpetually p*ssed-off staff mistreat them, what alternative do they have, if they can’t drive to a store farther away?
Some of the staff, mainly checkout, has active contempt and dislike for the customers, and is pretty open about expressing it. Last week as I checked out I overheard several standing around in a nearby cashier’s bay, apparently talking about the customers. One, a woman who looked easily over 60, said loudly «I really hate that old _​_​_​_​_​.» (One of the others listening seemed well over 65, so you really had to wonder about who was calling who old). I was amazed at these guys. Did they not understand that other people can hear them? Or – is that the point, in a passive-​aggressive way?
The checkout staff doesn’t seem to care about the job it does; they work on autopilot and routinely leave stuff out of customers’ bags. Maybe this store is where Safeway sends its own dead-​end employees to fade away. At this point, whatever the cause, the staff morale is so low I can’t imagine what could turn this unpleasant cycle around.

Horrific selection of produce. Impossible to move around the elderly and can I stop getting hit up for a charity donation?!

Should be renamed Safeway of Rossmoor. ;-)
That said, you’ll want to avoid coming during ‘Rossmoor hours’. Probably 9 AM until around 4 PM. Lot of sweet but slow-​moving elderly folks. Once the sun goes down, they disappear. It’s like a ghost-​town at night.
Good selection, well-​stocked.
I find this Safeway to possess one of the best delis. The sandwiches are always great.
Parking is usually a non-​issue as there’s a huge lot that’s shared with the rest of the shops.
Can’t think of any negatives, it’s a keeper.

As the other reviews stated, this IS a small store and they don’t have as many products as other Safeway stores. However, they do carry some unique products that other stores don’t carry!
The cashiers are always really nice & very helpful, as well as the baggers that help you load your groceries into your car!

This is an older location in need of an update. They don’t have as large of selection as other Safeway’s in the area. Due to location I’ll probably be back, but would rather go to Trader Joe’s in Lafayette.

Wow, this is not my neighborhood Safeway! It is small, things are hard to find, and they don’t have Country Crock bread stuffing in the mini-​tub! Although they can’t do anything about any of these things, I know that I only shop here when I am in real need. I come here for the convenience when I am in Walnut Creek.