Premium Properties

As an owner of multiple investment properties who has worked with many managers, I can tell you that Kirk and his team are first rate. They were organized, professional, and through in all of my interactions with them. They probably took better care of my property than I would and always maintained great communication with me at all times. I could not have been more pleased with their services. If you are looking to trust your home to someone, pick the very best — Premium Properties!

Thanks to Margaret Brown and Tricia Wright for their prompt responses and willingness to assist me. Great customer service. Very much appreciated!

We lived in a house managed by Premium Properties in the last 4 years. They were always great with the service; friendly and professional at the same time. They’re always prompt at returning to our calls and required maintenance would be provided either on the same day or the next.
In the end when we had to move out by breaking the lease, Premium Properties guided us skillfully. They’re also able to rent out the property in no time, saving us a lot of money. Overall, I am very happy with the service I got from them.

I rented a property managed by Premium Properties. I lived there for 10yrs, and I have to say that they took great care of both me and the property owner. I never knew the owner, but PP was always fair when communicating on both our behalf (behalves?). They were always friendly, easy to work with, and very responsive.

Completely outstanding. I moved out of state and used Premium Properties to manage the rental of my home. They were great. For 2 years they handled everything for me, including difficult tenants, repairs, inspections, etc. I can’t say enough about the great work from Mimi and her team. I knew my property was in good hands.
What makes the company seem even better is the atrocious service we received when we moved to another state, rented a home expecting the same level of service, and were immensely disappointed.
If you are looking for a property or looking to rent out your property, this company is extremely good.

Thanks to everyone at Premium Properties. I had a wonderful experience and was very happy with the service I received while renting for the last 3 years. Unfortunately, the property I lived in was recently sold so I had to move. I have since purchased my own home, but would highly recommend this company. Also, I have to say that I received almost my entire deposit back. I feel that I was treated fairly. This was a great experience and after a horrible experience at Wood Creek in Pleasant Hill, I did not have high expectations, but was very happily surprised. Mimi was great and very helpful.

This management company robs you of your deposit!!! We lived in a house that was built in 1943. We made a significant number of home improvements on our own and treated the house as if it were our home when we lived there. The house was cleaner and in significantly better shape when we moved out than when we moved in. We received our security deposit back and found close to $ 1000 of bogus charges that they kept from our deposit.
Premium properties constantly charged us for repairs that should have been covered by them. This group is a bunch of crooks and I would NEVER recommend renting a property they are managing.

I have had Premiun Properties manage my property in Pleasant Hill for over 15 years and have just recently moved back into it. I cannot say enough good things about how well they have maintained and managed the property. I have had no issues keeping the property rented over the last 15+ years at a reasonable price. They have made sure the property is being well maintained and that the renters are respecting the property. They do regular home inspections that helps make sure you can catch issues while they are small, minimizing the cost of repair. They also have contractors they have certified that do excellent work at reasonable costs. If I ever need another property manager, Premium Properties will be the only management service I will call.

We had a great experience, from start to finish, renting from Premium Properties during 2014 – 2015. In fact, it was probably the best rental experience I’ve had in renting from various people and companies.
BEFORE: The application and lease-​signing process was hassle-​free and straightforward. They were accommodating and informative as we planned our move-​in. They delivered the unit in good repair and immaculately clean.
DURING: A handful of minor repairs were needed during our lease. Each time we noticed something (for some reason, we’d always notice at night), we’d leave a voicemail or submit an online repair request. Premium would always call early the next day to propose a time for an immediate repair that day. And the repairs were always done well — we never had to call twice about the same problem. You can’t ask for more than that as a tenant — and it compares favorably to the more haphazard service that other property managers tend to provide.
AFTER: We broke our lease two months early, because we’d bought a house. Premium very efficiently listed the property, showed it (always checking with us beforehand to make sure we wouldn’t be inconvenienced), and secured a new tenant. That meant we weren’t responsible for the remaining months on our lease. We greatly appreciated that — I’m sure many management companies would’ve been lazier and left the tenant holding the bag. Issues relating to move-​out repairs and the security deposit were handled fairly, professionally, and efficiently. We had put some small holes in the wall to anchor bookshelves and the like. We’d told Premium about them ahead of time. They got an estimate from a painter, then determined that their handyman could make the fix much more cheaply. The cleaning fees were reasonable too. Kirk called to discuss those minor deductions (which, as mentioned, were quite fair, and which we’re supported with proper documentation), and I received the remainder of my deposit within about a week of our move-​out date.
Any experienced tenant knows that plenty of landlords are inept or disorganized — and some are outright crooks. Premium was honest, fair, efficient, and competent. I highly recommend them.

Premium Properties gets a five star rating because I can think of nothing else that they can do to better serve their customers. In the 20 years that I have had multiple rental properties, I have seen property managers across the spectrum, and wrote a rather brutal Unilocal review for one of the worst as a warning to others.
Premium Properties does what property managers are supposed to do, and from my perspective, they do it all perfectly. Being a bigger company, they have the advantages of «the economies of scale,» so there is a nice website where users can access their data, I get an e-​mail when another monthly statement is available, etc., and life there is good.
One big worry is how a change of tenancy is handled, and wow, they have got it all down! They got it done and got a great new tenant in there so quick, I didn’t have the time to do the things around there that I wanted to do myself. Yes, I should have left it to the professionals.
There was once an ‘issue’ with an existing tenant that had to be handled delicately, and after I gave them the appropriate background information, they did what needed to be done. I later contacted the tenant myself to see what damage might have been done, and I was surprised by the positive response that I received. I had another tenant who was a perfectionist and could find fault with anything, yet they never found a single fault with Premium Properties.
One thing that is a little different about them are their periodic inspections. In their business model, they do business with preferred providers, and then take a small percentage. At first, I feared that they would find a bunch of nonsense, and then pay their old Uncle Bob to fix it, a «gravy-​train» for both of them. But no, I was relieved to see that the inspections reveal real issues. They will frequently spend $ 30 of my money on caulking a bathtub, rather than spend $ 3,000 on a dry-​rot repair. They replace the smoke detector batteries frequently and will know if a somebody is ‘borrowing’ the batteries (the statistics there are depressing). I cannot say enough good things about their inspector who finds things that matter before they become an issue, and when I challenged him, he had perfect answers for *everything!*
I have read all of the Unilocal reviews of Premium Properties, and as with other very good property management companies (I did my research before selecting them), virtually all of the owner reviews are outstanding, while quite a few of the tenant reviews are negative. There is no need to address the owner reviews, but I would like to share my own observations, having had rental properties since the late 1980s that I initially managed myself. There are some people who will never be pleased, and there are some who seem to believe that property owners are wealthy and should be philanthropists (for the record, I am a software engineer), but there are some who I believe are good people whose expertise lies elsewhere, and they do not understand the economics of owning rental properties. When I explain it with my own real-​world numbers, such people are often surprised at how the expenses all add up, some even saying that if they had that much equity, they would do something else with it. Yes, they might, and if they are smarter then me, they will probably make more money. I see some reviews that are simply angry rants, a form of therapy to shred some stress. Fine, go with it. And there are some negative tenant reviews that baffled me because my own tenants’ experience has been quite the contrary; in fact, one review was about broken sprinklers never being fixed despite many requests, and strangely, when my property had a broken sprinkler, it was quickly fixed without drama.
One last thing to share. During a change in tenancy, I did some work on the property and upon replacing a mailbox, I realized that I need to get the keys to the new mailbox to Premium Properties without delay, so I stopped by their office for the first time ever. The clothes that I was wearing were practically rags (and filthy ones at that), I hadn’t shaven in days, and my hair looked like a rats nest. My property manager was out of the office, and all three people with whom I interacted before they knew that I was an owner were friendly and treated me with complete respect.

My property managers have been Kirk Schulz and McGhie Allen, and I have a been a tenant under their management since 2009. I can’t tell you how happy I have been with their service. They are very responsive and have a great maintenance team. I would definitely recommend renting through Kirk directly or having him service your property.

Premium Properties (PP) of Walnut Creek, and not to be mistaken with the Berkeley property management company with the same name, have really been great to deal with over the last two years we rented from them.
We rented an older house from them which in our case meant we had a number of smaller and larger issues such as sewer problems and a leaking roof, etc. all issues that one must expect with an older long term rental house. What mattered was that all the issues were addressed promptly and with good communication.
We found that PP took a very balanced approach that did not always favour the landlord. We always felt that we were treated fairly and in return did our best to deal with some minor issues without involving Others.
Overall it was a very professional and pleasant company to deal with that I would highly recommend. Thank you to Kirk and his team at PP for making this rental a positive and pleasant experience.

Fine as long as you don’t need anything.
Last weekend I discovered a smell coming from within one of the walls of the master bedroom. I called Premium Properties on Monday but as it wasn’t an emergency I could only schedule an appointment for during the day. Friday was the only time we could arrange something when I could take the afternoon off of work.
Friday afternoon, John comes out. As soon as he opened the door, he gave an audible «whoa» because of the smell. He wandered around the place before decidign that it’s probably something that has died in the walls, but that «there’s nothing we can do, but the smell will go away in up to three weeks. Go to the hardware store and buy some odor pellets and put those at the base of the wall.» I called the office to complain and ended up with John calling me back, accusing me of «putting words in his mouth» when I quoted him directly.
The smell is getting worse, I’ve received zero assistance from the company and despite them having «calls in to pest control people that I know», nobody has called them back. I can’t possibly imagine why.
In the meantime, it shouldn’t be a problem for me because, to quote John again, «you have other bedrooms and another bathroom.»
As we speak I am waiting for Kirk to call me back. To say I’m unimpressed is an understatement.

PP is a top-​notch, professional organization who I have had the pleasure with connecting both as a renter (during a short term renovation project) and as a prospective landlord. The staff, most especially Darcy is efficient, quick to respond and incredibly helpful. We have also had interactions with others, including Nikki and the organization as a whole clearly values top talent.

We rented from them for 3 years. Our interactions were always professional and they were very responsive when we required service or someone to respond to an inquiry. We appreciated the heads up when they needed to come by for their annual inspection, this is not done everywhere I have rented, and they communicated when things would be fixed and by when.
When they needed to show the place they stayed within the window they needed and always called beforehand. They were professional till the day we moved out and we would rent again from them when we return to the area.

My family has been their client for at least 13 years and I can tell you stay away if you are looking for long term management service. They were good but time passes and things change.
Give it a try if you are selling or buying properties because I haven’t tried and certainly won’t with them.
Can’t believe how much I agree with other negative reviews, which also encouraged me to search for another «proper-​ty» management.

5 stars is what I will continue to give to Christian and his team in Premium properties. It has been a great experience.. I will tell you they are not the cheapest around the block but you get quality service for what you pay. when you buy properties worth in 100 thousands you want to leave it in the hands of professionals and that is what Christian is all about. Great service, highly professional, timely response, patient, great follow up, friendly, communicative.
Currently my property is getting cleaned up and ready to be handed back to me. will post pictures once I get possession of it to illustrate how good they are…
Bottom line will go back to them if I have to rent my property again and will refer them to my friends.

On the hunt for a more generous and updated space, we came across a Village Ct listing from Premium Properties. We liked the apartment a lot after the preview but moving-​in meant breaking our lease at the existing place. Kirk, at Premium Properties, worked with us to make this a less painful experience by being flexible about the move-​in costs. Also, he readily agreed to a few of our move-​in requests, like getting the accent wall painted, etc at no extra cost.
We really enjoyed our stay here. And maintenance issues, if any, were very promptly attended to. Premium Properties’ full time bldg supervisors were always timely, courteous and respectful. Allyson, at the office, is also very helpful with any questions. Kirk, himself, is very responsive and we like his ‘can-​do’ approach to things (unlike most other property managers you encounter). If there were any differences of opinion, those were also handled gracefully.
When the time came to move out, our security deposit was refunded without delay, after the agreed upon deductions.
To top it all off, we had great neighbors, and an excellent location.

We rented a property in Oakland managed by Premium Properties and had a very good experience.
Kirk was our property manager and was responsive and professional during our 2 year lease. Even though we were forced to move due to the owner selling, Kirk served as our advocate and helped us in a difficult time.
Repairs were performed on-​time and we were pleased with the service providers Premium Properties works with.

I have never had so many bad things to say about a business, but they really are just not nice to work with. We rented a property from them, and from the get-​go, Kirk’s demeanor was just condescending, in person, on the phone, and in email. Asked him to clarify something on the lease, and you will be talked down to like a 2 year old. Ask him to give you notification prior to workers coming over to maintain the property (just so they wont scare the crap out of you when you see someone climbing onto uour roof, for instance), and he will tell you that he has a right to give the go-​ahead to these workers if I failed to call them back in a couple of hours.
And of course, do expect them to gouge you of your deposite when you move out. They kept $ 500 out of our deposite for cleaning, even if you have already cleaned the property. Will never rent property from them again.