Blue Rock Property Management

This company doesn’t even deserve a star.
So I go to check out the house yesterday morning, with 50 other people who are looking at it as well, which I found out when I got there…
And I know the chances were slim but I had met the criteria. So I applied the same day and gave it a shot because according to the company, they fairly review every application. Now mind you, I finished my application by midnight, and I get an email this morning saying that it didn’t go through. How do you review an application within that time frame, let alone 50?! And approve someone else?! I called to confirm it too and they didn’t even look at my application! But they took my money! This place seems more like a first come first serve thing. If that’s the case they should’ve told me that! Or not have 50 people looking and waiting and hoping, wasting their time and money! That’s how they rob you. I wouldn’t have even applied if it’s first come first serve.
Horrible experience, I would never recommend.
I’m reporting this to BBB if they don’t refund my money.
This company will WASTE YOUR TIME, SCAM YOU, and LIE TO YOUR FACE, and HURT YOUR FEELINGS BY GETTING YOUR HOPES UP…
I’m a hard working citizen and I deserve better!

Do NOT bother calling this management co. ! I left 2 voicemails and sent 3 emails about touring a rental property in Folsom (over a 4 day period). Granted it was over the holidays, but SOMEONE should be monitoring emails, at least. If I were a home owner, I would not trust them to rent out my house. It took 2 more phone calls to set up a showing. The agent was texting most of the time-​ridiculous. The house was cute, but the first thing I noticed were the dead plants on the front and back patios. I asked if they would be removed and the areas cleaned up. The agent non-​nonchalantly said no. When I said, «well, I’m not going to waste my time pulling out dead plants after I move in.» she said «well, then this isn’t the property for you.» REALLY? Why the heck wouldn’t they want to spruce up the yard before showing prospective tenants? Same thing about the carpets — they definitely needed replacing. They were stained and worn out. When asked if they would be cleaned… she curtly said «NO!» There were scuff marks, scratches and dents on the walls. I asked if they would be re-​painted and she said, «No! This isn’t an apt complex… there are a lot of walls to paint in between renters. we will not re-​paint. You know, you don’t HAVE to apply for this property… maybe it’s not right for you. «. RUDE, LAZY and OBNOXIOUS. This is Folsom… not Beverly Hills.
Not only was the company NOT responsive… this agent could care less about working for the homeowner in trying to rent their home. Homeowners should CHOOSE ANOTHER RENTAL MANAGEMENT company and renters should NOT count on Blue Rock to be professional, courteous or helpful. I can only imagine how horribly they manage the property!
Waste of my time and energy… don’t waste yours.

Un-​American communists who don’t accept cash.
Don’t bother graduating early and making something of yourself in the job market, even with a full year cash offer these desk jockeys didn’t even consider working a deal out with me.
I find that this company’s policies are heavily based on age discrimination. My generation shouldn’t be forced into substandard living because of a «lack of credit» when we have enough cash to pay for a full years rent. The American dream shouldn’t be hindered when I have the resources to attain it, you swine! Your credit checks are a farce.
The objective of your job is to make money, I offered all of the money you’d make from me up front and you didn’t want it. So what exactly does your company do if it doesn’t like money?
People like you are the reason why there’s no economic recovery in this country. You exclude successful people from spending money. Fact.
Have fun with risky month to month investments with broke dunces who can’t figure out how to make more than 40k a year.
I hope your company goes under.
P.S Tell your front desk girl not to condescend to your callers when they offer large amounts of cash. It makes her sound broke.

I am a 35 year landlord of rental property. I have been with Blue rock for over eight years. Excellent screening of tenants. Office staff handles any problems that arise. Greg is a great owner of the business .
I am 90 miles from this property and had always managed my own properties in the past. They act as a buffer between tenant and owner. I would highly rate this company to handle your management needs.
Bruce H.

I used Blue Rock to manage a property I leased out for 2.5 years.
I found the tenant myself and agreed on a below market value rent, to entice the tenant to take good care of the property.
In the 2.5 years that I’ve used Blue Rock, I’ve constantly dealt with having to deal directly with the tenants. The only thing this property management agency seemed able to do was to contact me asking if I would like to have a repairman sent to fix something, or if I would rather do the repair myself. Often times, with weeks worth of delays in notifying me (which is why the tenant took a liking to texting me directly).
We went through a LOT of hassle ensuring that the property was turn-​key. There wasn’t a single nick on any of the walls, everything was SPOTLESS. I mention that because they were extremely picky about the state of the home before having the tenants move in (which was odd to me, because I found the tenants myself and had already agreed on the terms of the contract… I was using this agency to help ensure that no serious damage happened to the home).
Fast forward 2.5 years, the tenants have moved out and I’ve gotten nothing but attitude from Blue Rock. I had informed them that the tenants had cut trees down in the back yard WITHOUT permission and that we needed to work something out with the tenants before they moved out. NOTHING.
I voiced my concerns about the level of damage to the walls (I understand normal wear and tear, but IMO this is beyond that. Greg, the owner, informed me that I had no say in the matter and that the security deposit was something that his agency would deal with directly, with ZERO input from me on the condition of the house upon move out. What?! What did I pay these clowns for?
When I asked about the video footage that they took, I was told that the footage is for internal use only and that I would not have access to it for any reason. Really? How do I even know what was taken and if it was stored for the duration of the lease? If that’s their policy, fine… but be up front about it and STATE that when you are touting how great your service is and looking for another property to be placed into your inventory.
The tenants are now moved out, and the 15 year old olive tree I have in the backyard is butchered in half (All of the branches on the right side of the tree were cut off… that is not an exaggeration). The cypress trees that were planted along the backyard fence, for privacy, have also been removed by the tenants without permission (which is going to affect the sale of the home, because now there is no privacy from the rear neighbors unless I go out and buy some mature trees ($$) tall enough to cover the neighbor’s windows.
What prompted me to write this review is the attitude of their staff. When I came in to pick up the keys, I asked what deliverables I was owed from the final inspection (what was checked, was was signed off as acceptable wear and tear, did the discussion come up with the tenants on the landscaping that was cut without permission, etc.). I was told that because I was not going to continue to rent the home through them, they were not going to bother with ensuring that the condition of the house was adequate to re-​lease as it was no longer going to be in their management! Really?! Why would any homeowner place their property in the hands of these people, forking over good money for what reason if not to deal with protecting the interests of their clients?
I wouldn’t recommend this company to anyone.

I was with Blue Rock for more than four years. The staff was extremely friendly and courteous. The house we rented in West Roseville was in amazing condition when we took over the lease. Very easy to communicate with, customer service was excellent. When our microwave went out, they had a repair guy come out and fix it within a few days of us notifying them. They even worked with us after we were scheduled to move out, they totally went out of their way to accommodate us while we transitioned into our next place.

this is seriously the worst properly management company I have ever rented from. I’m soooo mad at myself that I did not look at these reviews before I rented from them. My house is absolutely gorgeous but the customer service and all the staff I have come in contact with are absolutely HORRIBLE!!! My home was broken into within the first week I moved in and I got my locks changed and they refused to reimburse me after speaking with Esther who said they would. Because of that incident I also got cameras put in my home and they had the nerve to tell me that I did not have permission from the owners and had an attitude. I know have a HUGE ant problem and put in a request to have someone come out and spray and I was told they do not offer that service so I have to pay for it myself and will be reimbursed «IF THE OWNERS WANT TO». I also work everyday from 9am-​4pm so when I have something break in the home I have to take off work. They refuse to try and work with me and have someone scheduled after my works hours or when I am off wok. I have 8 months left on my lease I seriously can not wait until this is over!

9÷16÷2013 Edit «POTENTIAL TENANTS BEWARE!!! DO NOT RENT FROM BLUEROCK! BlueRock is by far the worst property management you will ever have to deal with! We unfortunately rented the home at 4236 Natomas Central dr. In the Natomas area for 1 year. From the day we moved in and even after moving out was complete HELL and all due to the disgruntle, rude, stuck up so called, professional employees working in the office, SIMMONE, KATIE, KIMBERLY & ESTER. are the rudest individuals I’ve ever dealt with that called themselves professionals !! Anyhow when we moved in the property it was completely dirty inside and out there was so much dust everywhere they gave us a checklist to complete. They never once asked us to do a walk through or even did one with us when we moved in and out which I thought was kind of odd and unprofessional! We have always paid our rent on time never late we took care of the place like it was our own! But when we had a question or concern about something and called Blue Rock we got nothing but arrogant white trash attitudes from there staff saying «it was in your lease» that was there answer to everything! It became very uncomfortable so we got in contact with the actual owner of the property and if we ever had questions or problems we contacted him! A professional company should not act in that manner nor should it treat its tenants in such disrespectful way, just have some common sense and if tenants have questions and concerns try to help them resolve there issues and be kind and respectful to people and in return people will do the same u get treated the way u treat others! Blue Rock charged us for 3 hours of cleaning, we had professional cleaners come clean the place they cleaned it inside out it was spotless and they told us there was light dust on the baseboards can u F n believe that! Then they charged us for a medicine cabinet that was damaged before we moved in, we never damaged it they charged us $ 184 for it I couldn’t believe it they have the nerve to do so, they also charged us another $ 81 dollars for utilities that I never knew of that spontaneously came about I never received a email for it and I never was told about it, the day I turned my keys in I asked Katie is there any other bills or utilities that I need to pay so I can take care of it and she said no all u owe is $ 42.65 and I paid it! I’m taking Blue Rock pm to SMALL CLAIMS COURT FOR WHAT THEY OWE ME IF THERE IS ANYONE OUT THERE THAT HAS BEEN CHARGED FOR SERVICES THAT ARE NOT TRUE OR INCORRECT PLEASE CONTACT ME AT
will be glad to be a witness on your behalf for you about Blue Rock PM… someone needs to stop this company from being in business they don’t deserve to be a professional management company I’m going to take every legal measure to do so! SEE YOU IN COURT BLUE ROCK!!! PS I have complete video of the property when we were having it cleaned and moving out every room was spotless!

I have love working with them. Amazingly professional and kind.

I rented a house from these people in June of last year, about a year ago. When we moved in, the house was dirty, very dirty. The mantel piece was falling off the fireplace brick. The house hadn’t been painted in an eon. The carpet hadn’t even been shampooed. The back yard was very poorly kept. They apparently hadn’t ever changed the filter even in between tenants, because it was clogged shortly after we had to start using the heater in the winter. They are now attempting to charge us for the HVAC visit. They are very rude to deal with, even the repair guy is rude. It’s ridiculous. I would never, ever rent a house from Blue Rock Property Management ever again. They were so nice when we were thinking of renting the place. But after everything was signed, their tone totally changed. Never again. And we are great tenants. We cleaned, we painted, we have kept the yard beautifully. We have done what repairs we could ourselves. We have always paid the rent on time. We just figured we would get the value of our money back in terms of the service that comes with renting a house, and I don’t feel that we got that value.

We are first time landlords and have used Blue Rock as our property manager for well over a year. Before deciding on Blue Rock, we interviewed several property managers. We have not regretted our decision. Blue Rock worked tirelessly to find a qualified tenant for our house and have, in the 1+ years the house has been rented, done a great job of managing the property for us. They collect the rent, take care of tenant needs and concerns, and keep us in the loop as to what is happening. Blue Rock’s services give us peace of mind and are well worth the fee we pay.

Hi — I promised I would update as my landlord/​property manager relationship with Blue Rock moved along in time. I am still extremely pleased with their customer service, the fact that they said they would inspect the house and report to me when they said they would (peace of mind as I love my home and hope to move back someday when my dad is better), they are flexible, responsive, there is always someone there to answer questions. I am perplexed by some of the negative reviews as my experiences have been nothing but positive and professional. As a first time landlord, this has been very reassuring to me. No complaints — only compliments! We are coming up on almost a year now in our partnership.

Ah… should have let sleeping dogs lie.
Your company stated that it decides on a case by case basis and even if a credit score is lower than normal as long as the income (6 figures in our case) is above average and the debt to income level is low (which ours is) there will be a more in depth look. It took your company 10 minutes to take the money and say NO.
Just how in depth can you look in 10 minutes? The answer is you cant, 10 minutes is the time frame for the credit report to come back so there was absolutely no case by case look performed.
And please dont attempt to make it appear as though my wife and I are to ignorant to look at the fine print on your application… we saw it and she called to confirm that our income would be taken into consideration and was told «of course we understand that in this economy people are having credit issues» a snap decision was made after we gave the deposit to you and I have no doubt was the plan all along.
Look at the other reviews… I’m not the only one who feels this way!
It’s one thing to say that policy is policy however when you state that there are exceptions and allow people to believe they are spending their money in a prudent manner only to go back on your word it says a lot about the company.

Moved in over the weekend… horrible management, customer service… DO NOT rent from these people!!!

Stay well clear of these clowns! After 12 weeks to prepare the property for our move in we were told 2 hours before hand that it wasn’t ready! We had to move, so we ended up piling our stuff in the living room and sleeping on the kitchen floor, since the carpet in the bedroom wasn’t laid properly. Well from then on it was just down hill fast. leaking everything, no washing machine as per agreement, stove not working, filth everywhere, and all the old crap from the house that was piled at the sliding door in the kitchen. The icing on the cake was the unlicensed «tradesman» using my tools and making an absolute mess of everything he touched… which was everything! I could seriously fill this screen with the ridiculous crap blue rock put us through, but instead I’ll upload some photos of our move in and let them do the talking.