Neiman Marcus

Nice store I shop here often and I never have a problem coming in. The staff are great very helpful and will go out of the way to find what you are looking for, even if it is at one of their competitors store’s. The down side is they have no children’s section. Disappointing but I know that the people in the area are more of target shoppers for their children. They did tell me about a children’s store down the street so that helped. I will continue to be a loyal shopper.

My five stars are all for the consistently professional & courtesy nature of Elizabeth Travale, who is the product specialist for Guerlain beauty. She is extremely knowledgable about the various beauty products and not just Guerlain, which is extremely helpful when comparing. Elizabeth always takes the extra time to listen to my questions and offer her expertise to point me in the right product. There are two others in beauty that are exceptional as well and I am sorry I cannot remember their names. Along with one of the store managers, who helped me with my online purchase several months ago. He went over and beyond to ensure I got what I needed for a gift, he wore bow tie and was a delight but do not remember his name.
I run into Neimans about every other week for some sort of beauty product and Elizabeth Travale is always friendly and ready to assist. The store is well lit, clean and organized.
The salesmen in shoes are terrific, store is clean, valet is easy. They offer Oribe hair products, Nordstrom does not.
Ana

I really appreciate the selection, how neat and clean the store is. You can even feel the air of professionalism.
The problem I its just that an AIR of professionalism. Only one person spoke to me when I entered, and barely because they were clearly looking to make a sale. I strolled through fragrance, cosmetics, women’s shoes, handbags, then made my way to sunglasses. I browsed for about 3 – 5 minutes before I knew what I wanted to purchase. THERE WAS NO ONE IN THE DEPARTMENT AND NO ONE SPOKE TO ME. I saw an employee, help someone right in front of me, and then walk away! When I asked for his help he said he would call someone– no one ever came.
I noticed nearby that another employee was around, and flagged him down. He was nice, but clearly new as he had to flag someone down just to figure out where the extra cases were. He was also hellllllla slow. I got what I needed in the end but if they had what I wanted somewhere else for the same price I would have turned around as soon as I got through the door!

Had a wonderful light lunch at The café. The café is light bright and full of holiday cheer. The staff is delightful, friendly, and efficient. Cannot recommend the Honey Dragon Margarita Enough, WONDERFUL cocktail. I great experience in the middle of holiday shopping.

Ana is the best!!! She’s such a cutie … And I can always trust her to dress me fabulously. She is one of the only people I trust to make me step out of my box… But I will say this place can get you in trouble…$$$$$(in good way) Thank God for the shoe department stepping it up:)!!! I always love to visit this place when I’m really feeling like a unique splurge ! Highly recommend … And thank goodness for the complimentary valet due to all of the construction

Really, I’d give 2 ½ stars, but rounded up. The staff is ok at times, not ok at other times. Please, ladies, don’t judge a book by its cover! I totally feel the reviewer who said no salesperson approached her at all. That’s usually what happens when I go in there. It’s fine, until you need help. I haven’t eaten here so can’t comment on the food. All I know is that the SF NM has staff that’s much more attentive without being obtrusive, but for some reason the WC staff seems to be busier talking about their personal lives than helping customers. I usually end up going to Nordstrom and getting much better customer service.

My kids just love the café and children’s department. They are showered with lemon cookies wherever they go. Beauty department always have so many gifts and some times even full sized items. They have very limited selection of shoes and clothes though.

Love their lunch menu! Definitely a great place to have lunch with girlfriends! Service is always top notch!

This is so much out of my expectation. In my mind, Neiman Marcus is a reputable store. However, the olive oil shampoo I got today not only all spilled out in the delivery package, but also the part to push down and out the shampoo is totally broken. It seems the person who packed the product purposely put in a damaged product. Not only the broken part was totally wrapped in paper but the bottle was all covered in plastic. I never need to sign any Neiman Marcus package. But for this one, my signature was needed. I emailed the spilled-​out package and the broken part pictures to the customer service. No reply. I called the customer service. Rude and gave me complicated process to return and order a replacement. As a loyal customer, I am totally disappointed. I really think this is a business ethics issue!

If I could rate them no star, I certainly would not hesitate to do so.
Stop by at the Café today without reservation, greeted by a cold and obnoxious lady standing behind the counter.
Went to NM Café at Stanford shopping center few weeks ago, the service provided in that location was top notch and personable.
What a big disappointment! I guess they don’t really care about the customer experiences.

Fancy brands, poor customer service. Staff is not friendly and if you haven’t completely made up your mind, they won’t bother to help you. You’d better know what is it that you’re going to buy before entering the store because that «just browsing around» won’t bring you any better customer service at all!

Just not enough selection in the mens department… maybe it would have been better if the City of Walnut Creek would have let them have 3 stories… but no they saved that for all of the ugly apartments.
Just one thing… can you guys please clean the dusty butterflies over the escalators?
Such a clean store until you go under the «dust bowl»

I’m more of a Nordstrom gal than a Neimans gal but had to stop in here to get gift cards for my cousins birthday. Of course they have beautiful things! My personal favorite is Tory Burch so I was perusing the Tory racks and not a single salesperson approached me. This is the reason for the three star review. I don’t like to be hassled or followed around by a salesperson but I do like to be greeted. Nada here! However I did find a nice tote and thought about buying it. I did some comparison shopping on my phone and found the same bag on sale at Bloomingdales. I looked around some more and began to realize that shopping at Neimans in Walnut Creek is a spectator sport. My guy and I were amused by some of the other shoppers. Won’t say why but Walnut Creek + Neimans = characters, trust me! Anyway the store was clean and gorgeous and offered a lot but good help.

Had a great experience at the Laura Mercier counter. Jose introduced me to the line and took the time to recommend and demonstrate the best products for my skin issues. I purchased products that I absolutely love from a cosmetic line I always heard about, but never tried. The majority of the products I purchased were for skin care. The Flawless Skin Infusion De Rose Nourishing oil and Nourishing Cream are my new favorites; pure decadence for my sensitive dry skin! Jose also showed me how to use bronzer to contour my face and how to apply primer before my foundation for a fresher look. I had been applying foundation the same way I did back in my 20s, and it was not working for me now in my 40s. He really made the whole experience very informative and fun! I’m looking forward to trying out the rest of the line.

I’ve always liked N-​M, but recently I’ve become very disinterested. Is it me or do all the sales associates play on iPhones?
Also, I think it’s nice that they offer you water, but I’d rather have a cocktail to prep me to go on a spending spree… okay, that was a joke (kinda).
Admittedly, they have very nice products and the store is lovely, but Nordstrom has a wider range of products and suits me just fine.
On a serious note, I hate the women’s shoe department. I took my wife there over the weekend to buy some flats and was dissapointed at the selection. I’m fine spending $ 150 — $ 250 a pair for shoes she’ll walk through Safeway and Trader Joe’s with, but over $ 300 for almost eveything? C’mon…no wonder the store was a ghost town on Saturday afternoon.
I want to love this store and have been there several times, but spent nothing.
Not my thing anymore…
3.25 stars

Vika in salon shoes is GREAT!!! She goes above and beyond. I ordered a pair or Christian Loub. Of which I wasn’t quite sure on when they had came in oddly enough the leather was scratched… So she sent them back and while I’ve been waiting for the new pair to come in I had a change in thought and saw another pair I liked instead (I know I’m very indecisive) so she exchanged them and I paid the difference. She also has a pair of guiseppes on order for me! I can’t wait to pick them up thanks Vika!!!
Oh also can’t forget Natasha in cosmetics, she is awesome!!! She picked out a wonderful mascara that I loooooooove!!! And did a pre order for Ysl lip stains thanks ladies

I went here on a busy Saturday to relax via shopping. You know how sometimes you just want to shop/​browse and not be bothered??? Well that was me that day. I just wanted to be alone and browse and if I needed help, to ask. I was not able to achieve that there this day. I am not complaining that they were helpful because I love friendly service! On this Saturday, every ten steps I had someone stop me, interrupt my zen and ask me what I was shopping for, why I was there, what size was I, etc. Although I wish that the help was a little more subtle that day, Neiman Marcus is above standard and an example of stellar customer service. It was too much for me that day so I left (after buying a cute tee), but no doubt I will be back!

About 2pm July 30 I Went to Men’s department to look for a watch that I wanted for my birthday and was helped by Bennie McKay… Seemed very helpful and even brought out more watches without me asking. I almost made my decision until I just told him to put the watch on hold for 24hrs. He took my name and number and I left the store.
About 6pm same day he called my phone saying «can you do me a favor?» I said «sure»… «Can you check your pockets to see if you have my phone or a extra phone I can’t find it» … I’m ecstatic at this moment wondering why the hell is he calling a customer about his phone without running video tape back or taking other routes to find out where his phone is. I politely told him «I do not have your phone and hope you the best on finding it»
I called manager and told her how unacceptable her associate was for calling me about his phone and basically accusing me. After I told some friends they’ve mentioned they his attitude dr in general is not very politely and is very judgmental on who he «thinks» can afford what in the store. I would never shop in the men’s department there again as long as he’s there.

I know I’m not rich but these douchelord sales associates don’t know that! They treated me as if I were wearing a shirt that showed my credit score. I was gawked at then ignored as I circled the floor multiple times looking for someone to help me with an exchange. Was it my shabby gym attire? Or was it because I brought my dog with me? I thought my dog gave off a bougie vibe! Finally I found someone with a walkie talkie and I had to approach him for help. I should’ve had my dog pee on their little fake grass setup.
I don’t go to Neiman Marcus enough to know if it is storewide policy to be a pompous asshole to customers or if it’s just the Walnut Creek location.

This is a smaller version of the NM in San Francisco. This store has two stories and everything in this store is overly fancy. They have a small selection of every designer. The clearance selection in this store is on the 1^st floor next to all the shoes.
There are plenty of staff around but none that actually want to help you — which is annoying. The 2^nd floor has kids clothing and household stuff. The store is very clean as you could imagine. It’s like walking into a glass cube. Customer service just needs to improve!!!