Nordstrom

I like this better than the Stoneridge one. Wider range of make-​up counters!

I went to get my make up done at Dior and stopped and watched a young lady at the YSL counter doing make up. I decided to step up and have mine done as well. She was awesome. She had complete knowledge of her products and knew what works best for different skin types and complexions. Her name is Brittany and I have recommended many of my friends to come and see her at her counter. I know that YSL is a little pricier than lets say… Mac but just from the VIP treatment alone that I received from Brittany makes me feel good in buying from that counter. She is a complete joy.

My review is in regard to the customer service experience at this store location for the «Men’s Furnishings» department and the store manager given the overall customer service experience here lately for exchanges/​returns and alterations. As someone who typically associates and has experienced high quality service and found high quality merchandise at good value with Nordstrom, and can also say its return policy is the best in the business, I must say that the in-​store customer service provided by «Men’s Furnishings» and the store manager in permitting returns/​exchanges is absolutely terrible and horrendous. The in-​store customer service provided by the Stoneridge location as well as using the ²⁴⁄₇ live chat or toll free phone number provide much better customer service in accordance with Nordstrom’s return policies and to a customer’s satisfaction.
On my last visit to this location in April, I came to exchange a Burberry watch I purchased during the holiday sale in December 2013 (at a good value for such an item) which stopped functioning, as it looked like there was a very similar (if not the exact same) watch available at this location. I brought with me the non-​functioning watch, case (w/​manual and the original Nordstrom price tags) as well as my Nordstrom Visa credit card statement evidencing the price paid for the watch to the «customer service» desk on the first floor and was waiting in line when I was directed to «Men’s Furnishings» where they sell men’s watches. I told the representative I’d like to make an exchange and the female manager, whom I can only describe as having dirty blond hair, took the watch and case and left to an employees-​only area. After waiting a few minutes, she returned and said «Debbie said we can send this out for you to be fixed.» To be clear, «Debbie» is apparently the store manager, and a person who I am extremely surprised remains employed in such a position given prior customer service experiences (not meeting appointments for calls, lying about placing calls and leaving voicemails when none were made nor received, lacking a basic understanding as to the worn/​unworn and time limit qualifications of Nordstrom’s written return and exchange policies, etc.) That said, and while I don’t know with any certainty as to whether Debbie actually made such a statement, I was quite clear that I wanted to exchange this item; however, if Nordstrom Walnut Creek was willing to get it fixed for no fee or cost, that would have been an acceptable solution to me. When I asked if there would be a cost to do so, she told me yes (which makes no sense to me — if I wanted to pay for it to be fixed, I would have and could have done so myself and likely with more efficiency and at a better price). At such point and given my exchange inquiry was not addressed, I told the manager I don’t want to do so and if an exchange isn’t possible, I would like to return this item. The manager mentioned that this item was three years old to which I replied that it is actually a little over two years old (about two years and four months to be more precise although I did not mention that). Apparently she couldn’t do simple math and it’s not like she would have to expend any effort in finding the price given the information I brought. Even though «there are no time limit for returns or exchanges» as posted clearly on the FAQ on
, the return of the non-​functioning watch was still denied in spite of the information provided.
Nordstrom’s return policy, which is clearly visible online at
states «We handle returns on a case-​by-​case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers – our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.»
If the best Nordstrom Walnut Creek can do in this case is offer to ship an expensive watch they sold (which stopped working four months after the manufacturer’s warranty ended) at my expense, I’m shocked at their abilities (or better said, lack thereof). Furthermore, the proposed option for a solution is neither fair, nor reasonable for a customer who came in a) wanting to make an exchange or b) make a return. Given my dissatisfaction, the poor customer service, the unfairness, and unreasonableness of this and other frustrating, terrible, and ridiculous experiences at this location with men’s suits and alterations, I had absolutely no problem in expressing my dissatisfaction and leaving with my merchandise.
I can also say that I will not purchase a watch or suit (or have a suit altered) from this store while the referenced (and other) incompetent employees remain employed here, despite purchasing a Burberry watch here in 2008 of which I’ve had absolutely no issue as to its function or the customer service provided by this store at such time.

The location itself is very large and open. However, the customer service here is poor. I am only approached if I am near the handbag area (the employees in that department get 5 stars). Besides that, I have never been offered assistance in any other departments. Trying to find help in both the lower and upper shoe departments is very difficult. I do appreciate their return policy. The brands and products that Nordstrom’s carries is great, but I prefer to shop on their website as opposed to shopping at this location.

I’ve had 2 consecutive AWESOME experiences in ladies clothing. Denise was my personal shopper last month and Melissa was very helpful and charming today. I wish I could say the same for the Mac counter. As outstanding as my experience was on the second floor, it was completely disappointing downstairs. Just looking for assistance choosing a spring lipstick and was completely ignored. Had to walk out… Very unfortunate.

So many good things to say about Nordies! If someone were to ask my favorite store, I would pick Nordstrom all the way! From the cleanliness of the place, the friendliest staff that goes out of their way to make sure you are happy with your purchase and to the quality of their stuff!
Nordstrom is my store!
Good sales during their anniversary sale!

They are so snobby here. I asked to try on a pair of shoes but they did not have my size. The salesperson did not offer to show me any other shoes or offer to order them for me. Really bad customer service. I will stick to the Nordstroms in SF where they treat their customers with respect.

I bought an Estée Lauder perfume here a while back and the lady that helped me was super nice and patient while I tried to figure out which perfume it was I was looking for. I got a sample from somewhere but the name rubbed off so I had no idea what it was. She found the match by asking her coworker who used to work at Sephora. I had been hunting down that perfume for a while and was finally able to find it! Thanks, Nordies!

This review is for the perfume department.
Cat was assisting me and unfortunately her customer service was not the best Nordstrom customer service experience.
I asked her if their store carried Annick Goutal. Her response: «No, we don’t carry that brand anymore. She is pulling her products out of stores because she will stop production.»
Really? Not true.
Cat, know your product. I can still purchase her items just fine when at Neimans or Saks.
If you don’t know why, don’t make anything up.
Also, please listen to your customers. Don’t cut me off when talking. That’s very rude.
Other than that, other employees at other departments are always very helpful.

Ordered a car seat at the store. I received it today. Opened the box and not even taken it out I can see that it’s a used one. It’s has many scratches and watermarks and stains on it.
I am pregnant and the package it heavy and big. I can’t carry it back to store myself. It was such a waste of time and money. I am very disappointed at Nordstrom. I shouldn’t have trusted them.

Updating my smart business attire, I’ve been to Nordstom frequently in the past few month. Brandon, one of the managers, has really outfitted me well. Not just in terms of style, but the correct sizing and fit of my clothes. Since you’re paying retail, if your clothes are not tailored, it can look like you got them Old Na*y. I tried on a Armani blazer that I thought was too long. Brandon explained that the longish sleeves give the illusion that it’s long. When he tucked the up, yes, the jacket looked fine. I try on slacks and even though I’m not really skinny, skinny fits does look better. I’ve spent a good amount of dough, yet could not be happier with the quality, fit, and look!

Who hired Robert C. and put him in the men’s department?
Kindly asked him for the «things that men stick in their collars» and he snootily replied with «collar stays». Whatevs cool, shrugged it off because working retail DOES suck during the holidays so he just probably has a bad day. We head to the counter and he just stood right there in front of me watching me pick up each product. Um, am I being PROFILED as a shoplifter?! Because of the atmosphere, I felt pressured into buying the item and his motions spoke loud and clear that he didn’t care for any further questions about products. All right cool, if that makes you feel like you have a big d, whatever floats your boat. I get the product shoved into my hands after checkout with no other exchange of words but just a stone cold stare. CAN I GET A BAG?!
Going to fast forward to the end now — his last words to me were «uh, can you pass me $ 0.10 cents for the bag?»
Here’s $ 0.10 cents, take it and shove it up your ass because even customer service at McDonalds is far better than what I got today.

Stopped by to try and pick up a jacket I saw at the Palo Alto store in Stanford since they were sold out. Brandon from the Mens department assisted me in ordering a jacket from nike and ted baker. Since I just moved he was able to ship it to a store nearby where I was staying temporarily.
I’d definitely appreciate his assistance, and made my experience awesome! Would buy again from Brandon.

This Nordstrom store is much bigger than the Nordstrom in Stoneridge. They have a larger selection of men’s shoes than other stores. Can’t wait for the nearby parking to open up.

Just want to say Julian in Women’s Shoes is a dose of pure awesomeness. He’s got a great sense of style and will make you feel girly and giggly as he helps you pick out shoes. It’s like hanging out with a BFF. Thanks for always making shopping shoes even more fun, as if that was possible. If you need some shoe assistance or ideas, ask for Julian, he’s the best there is!

Going to start this review on a bad note, since Nordstrom WC typically deserves 5-​Stars for customer service, and I won’t dock them because one employee who wreaked our time there; though you fine folks need to know what to avoid. With that said:
Octavio from The Rail department (a felt wool wide brim hat wearing young man) completely diminished our experience at Nordstrom WC, and served to further damage the almost untainted experience I’ve typically had. My gf and I simply wanted to make a return, and Octavio completely threw Nordstrom policy to the wind and exclaimed to us: «You need to go upstairs where you bought these items. LP told us departments can only take their own product returns.»
Astounded, my gf and I inquired further, as we’ve been told in very recent history (about 2 weeks passed) that returns could be made at any counter. Octavio again said in a condescending tone: «Well I just can’t help you, LP told me that’s not right, and plus I’m the only one here, so please go upstairs to make your returns at the proper departments.»
*PAUSE* OK, I’ve worked retail before, nearly 8 years of it, one giant faux pas is NEVER use industry lingo to customers. I know LP stands for Loss Prevention because I have worked with LP reps before, but had I just been a regular patron without retail history I’d not have known what this juvenile was referring to.
So fuming after being told this, my gf said told the rep to please make the return as we’ve been told before that returns can be made at any counter and that his behavior is less than desirable and not in keeping with typical Nordstrom service. Octavio refused, again, and proceeded to call the Service Bar and ask them if anyone had ever instructed customers that returns could be made at any counter…
*PAUSE* BAD MOVE Octavio; NEVER attempt to childishly make a point/​condescend/​mock customers in front of them, because in the event you’re wrong (like in this instance) you will have a very bad time.
…infuriated by Octavio’s actions I asked for his name, to which at that point he asked me why. I told him that I wished to contact Nordstrom Care and credit him with the information provided; he actually declined to give me his name. HE DECLINED TO GIVE HIS NAME. That was strike 3 for this kid. We asked for his manager, to which he obliged by calling one, and directly after requesting a manager the insolent Octavio had a change of heart and decided to perform our return anyway, which is actually how I got his name… from the receipt. A customer should never have to wait for a receipt to identify an obvious malcontent in the retail world.
Finally: wild MANAGER appeared! Julian used *complain about Octavio’s poor judgement and service* IT’S SUPER EFFECTIVE!
The manager informed us that Octavio was severely mistaken, his actions were unfounded upon, and he exercised poor judgement in providing bad information whilst using industry terms in a condescending manner… and refusing to identify himself. Octavio, if you work in retail, kid, people get to know who your are, especially if you’re ever representing your company quite poorly.
Our returns were performed, we had closure from Nordstrom Care and the manager that assisted us, but we still feel very self-​conscious now when entering the store to make a return. We spend quite a bit of money at Nordstrom, and its usually due to the excellent service, but there will be times we need to return things, and we should never be made to feel self-​conscious about performing a very valid transaction.
ALL THAT being said, Nordstrom WC is typically VERY good in terms of service and care. Julian from Women’s Shoes (soccer player, amazing hair, impeccable style, NOT ME, seriously not me) always makes our visits there enjoyable. He’s typically very soft spoken, kind hearted, and provides wonderful opinions on style.
We typically ask for Julian or seek him out because of his above average service. His performance is quite definitive of the Nordstrom experience and I would heavily recommend him to anyone who needs help in women’s shoes.
Often times this is the service we receive from Nordstrom, which is why I still gave them 5 stars, though horrible reps like OCTAVIO deserve recognition as well, for future customers to be aware.
¹⁰⁄₁₀ would not shop in Octavio’s section again.

This is actually one of the nicer Nordstrom’s I’ve been to in awhile. Why? It is stocked with some really great designers and all their latest wears. This is definitely more high end than most other Nordstroms I’ve been to. They don’t have a large section of items on the cheaper end, but when looking for some special pieces, you’ll find it at Nordstrom.
One issue I have with Nordstrom? More sales! Other than their semi-​annual sales, I never find any bargains compared to some gems I find at Bloomingdales and Saks.
Overall, a solid spot to add a little spice to the wardrobe!

This is a very nice and pleasant Nordstrom. It’s pretty small and easy to navigate. They have some major service superstars — Glenn in the men’s department is a dear, and the lady who works in the home goods department and joyously dispenses the delicious truffles is wonderful.
I’ve been really disappointed in their swim selection lately. So, I’ll just shop online for those items.
What I’m here to review, and sure, I can send an email to the management of the store, but I want to see if other Unilocalers have noticed the DJ’s they have been having on Saturday. They’ve been hosting live DJ’s right across from the cosmetic counters, near the escalator, posted up on Saturdays, ‘mixing’ music. Yes, they do create a fun lively atmosphere. BUT– they are piping the music throughout the entire store. And it sounds like CRAP!
Nordstrom — your audio is totally messed up. Either fix the speakers, check the levels, or hire someone to equip your audio system to accommodate these hip CD Dj’s you have. It’s just created a miserable environment for people who can hear, care and listen to the music playing all around them.
It’s not the DJ’s choice of music I have a problem with, or that there is music, I’m into it, but it sounds like CRAP because it’s blowing out the speakers and it’s literally intolerable for me to shop here on Saturdays.
Horrible! Has anyone else noticed this?!

Always a great experience here at Nordstrom. Great awesome customer service at the Jo Malone station. Stopped by for some mother days gifts. The lady who helped me was very nice and friendly and took great care of Me.

Was purse shopping and Cathy was very helpful! She showed me styles that I had missed on the floor. Didn’t buy yet but have narrowed down my selection to a few!
Nordstrom is all about service and Cathy delivers!