European Wax Center

Useless desk girl answering the phone. She takes
Me through the whole reservation system without asking which service I needed only to tell me she thought I wanted eyebrows and the appointment time she had promised me would not be long enough to complete the service I actually wanted. Time to clean house on this incompetent front desk attendant. Call made today June 23^rd 2:25 pm.

Shannon is so quick and gives a perfect wax. Very efficient and hurts the least with her. Amanda is also very good. I choose to go to them two unless it doesn’t work w my schedule. Very nice and good waxers. Some of the newer waxers miss spots, it hurts, or take long time but I guess they are learning. I choose to only go to Shannon and the taller Amanda if I can. The only annoying thing is calling to make or cancel appt bc it is a call center. But not big deal.

European wax center is very professional and non judgemental, Esmerelda was great! They are always courteous and give their clients more than sufficient information about the prices and packages.

I’ve been a customer to this location for over three years. After my waxer left to another salon to practice, I continued to see a girl (Aaliyah) my former waxer recommended since I had so many passes left. Aaliyah is amazing, she is fast, clean, and very thorough.
However, I went to see another waxer because my scheduled didn’t fit Aaliyah’s new hours/​days. I was and am severely disappointed. There are three very fine strips of hair left, she pulled in the wrong direction, and it was just «not a job well done.»
I rescheduled a touch-​up with Aaliyah within a week but when I went to my appointment they said I would be charged a full service since it’s beyond the 5 day grace period. I was NOT informed by the scheduler that there was a 5 day grace, let alone that I would be charged a full service when this is THEIR (the waxers) fault.
If your job is to be an esthetician and waxer, I expect you to do your job at least well. And if your job is a scheduler, I’d think you’d have the decency to inform the customer you will be beyond the grace period and recommend scheduling with someone else. I guess that’s how EWC rips you off…

I come here to get brazilian done and some of the ladies tend to leave some hair. Others are fine, they do an amazing job to make sure there isn’t anything. They’re super friendly, cleand and quick. Overall good service. Thank you ladies!

I’ve been coming to this location for a year, too bad I’m moving back towards Oakland because I love the staff here. They’re always great with last minute appointments and everyone that works there are always so nice! Will definitely be missing this location.

Went in for a bikini and leg wax last week. After getting my legs waxed months ago at a different place, I didn’t think I could ever withstand the pain of of anything close to a bikini wax but alas I did it.
My esthetician was super nice and friendly considering I had never gotten anything in the range of a bikini wax before. After getting the bikini wax, the pain from the leg wax felt like nothing.
As others have mentioned this place location is small as is the reception area.
Tip: first wax with European is free! And if you book two waxes you can get one half off.

This review is for Mandi! If you go here, that’s who you need to see. She’s awesome and efficient and makes the process of getting a Brazilian pretty easy. I’ve never had problems with ingrown hairs with her. She takes the time and goes the extra mile. I always leave feeling as smooth as a goddess! Thanks Mandi, I need to schedule an appointment soon.

Services are quick and efficient! I’ve been seen by Cici, Mae, and Lorraine. All are so sweet and a real treat to talk to! I’ve been buying the wax passes since you save more if you pay the amount upfront. Definitely ask if theres any promotions or how the referrals work, you can get $ 5 off your next service if you refer a newcomer for a complimentary wax (brows, lips or nose I think)

I went back in December, everything went OK, I payed and left. Three months later, I call to make another reservation and they told me I have to pay $ 68, because they charged me wrong in December. Wich was not my fault. I had paid for the wax in December, and thought everything was OK, they didn’t call me before to tell me otherwise. Tree months later they say I owe money because of an error that wasn’t mine?
So I went back and paid what I apparently owed, as I don’t want my credit to look back or something, and I asked for a Manager, which they said only goes once a month, but that she will call me back on Wednesday, but she never did.
I’m very disappointed.

Great service and Michaella is a true professional. One of the few times I have waxed and haven’t been in pain. Highly recommend.

I come to see Lorraine for a Brazilian wax. She’s awesome, quick and painless with awesome bed side manners. She helps with ingrowns and knows how to keep your kitty looking pretty.
I also started using the regrow brow pen. My brows are slowly growing thicker and fuller.

3 staff members all on a lunch break and «closed» the store for 30 minutes. I’m sorry but this is not conducive to people wanting to walk in for a quick wax while on our own breaks. Most places do not close an entire store during business hours song everyone can unnecessarily take a lunch break together by going next door to subway.

Clean, quick and professional. I saw Umyia (spelling might be off) and she was awesome. European Wax Center had great hours, appointment availability and standard prices.

Front desk woman was good. She greeted me and talked with me while I waited since I was early.
Cece was my esthetician, and was fabulous! She was gentle (as gentle as you can be with waxing.) Super informative and put me at ease with my first time getting my under arms done.
This place is great. ¹⁰⁄₁₀ (Since I can only add 5 stars I’ll add 5 extra)

I have heard really bad things about EWC, but I think it is really dependent on who waxes you. The most experienced girls tend to be faster and less painful. I usually go to Machaela! She has been great!
Also, for this location they have great phone-​answering services! I recently was running late to my appointment and called the service and they instantly found me another appointment for the same service that day!
It is also really easy to make appointments. If you are coming here a lot, I would strongly say to buy the passes! Well worth the up-​front cost!

Pleasantly surprised.
I was on a bind and needed an appointment quick so I came across European Wax Center as it is open late and I needed waxing done for a last minute trip.
I saw three different girls (Michaela, Esmeralda and another girl who left and I forgot her name… ha) and they were all very sweet, professional and efficient.
I love how you are in and out within 30 minutes. They are fast and yet attentive to detail. My favorite thing about this place is the late hours. I work full time, regular business hours but also late evenings and yet, I am able to find appointments with ease. I signed up for the package and I am so pleased with the cost effectiveness and the flexibility of appointments.

This is one of my favorite locations. Convenient because my gym, my nail place, my dry cleaners, and many good places to eat are in this shopping center too!
I recommend seeing Michaela at this location. She’s friendly, helpful, and so good at what she does. Plus, she’s fast so that’s another bonus.

I will NEVER return to this location again. The last few times I went to the Walnut Creek European Wax Center I experienced horrible customer service with the people at the front desk in person and even on the phone. Service used to be so good here, what happened?! When I first started coming here I use to tell my friends in Sac that the Walnut Creek location does such a better job at waxing than the old location I went to when I lived in Sac, but I can’t say that anymore because even that isn’t as good as it was before.
It’s sad that the service and quality of waxing has really gone down here. I’m going to go to the Pleasant Hill location instead for now on or look into a new waxing place and give up on the European Wax Center.

Come here & you’re taking your chances…
I’m a regular, with usually good service. But yesterday’s experience was so bad I feel compelled to warn others.
I told the waxer Alana exactly what I wanted (none off the top of the hairline, and I pointed). 2 minutes later she took an inch OFF THE TOP.
I’m livid, because hair is now gone that I can’t grow back in thick for months.
I kept my voice calm so that I could have a productive conversation with the supervisor, Denise. It would have helped if Denise had said: «I’m sorry that happened, your wax is on us today». But she didn’t.
The supervisor DID NOT VALIDATE MY EXPERIENCE OR ACKNOWLEDGE THEIR MISTAKE.
I registered a complaint with Corporate, and we’ll see what comes of that.
In the future, I’ll be booking with the one waxer I trust at this location (Shannon), or going somewhere else entirely.