Crate & Barrel

I love Crate and Barrel and I’m a frequent online customer. I needed a new down pillow and thought it would be best to buy in store so I could smoosh it between my hands to make sure it was soft enough.
Needless to say, two star review. Not for the pillow, I love the pillow.
The women that work at the walnut creek location are middle aged divorcees (and or bored housewives) and they don’t see to care about smiling at customers. Nor helping them… I’m convinced they have limes behind the register for them to suck on between customers.
I finally got an employees attention by lists rally walking up to about 6 inches of her and forcing her to make eye contact with me.
Like hello I’m buying a $ 150 dollar pillow. Help me. I get you’re bored and need a job, or your husband left you for someone younger and you need a job — but always remember you’re the one working. I’m the one spending. So perk the eff up and help a woman out!

NEVER again. I was in the store looking at a desk/​bookshelf. The snotty lady behind the desk wouldn’t give me the time of day so I wandered across the store and found another associate behind a desk and asked him about the unit. I asked if it ever went on sale and was told no it’s one of our most popular items. So I went home and took some measurements to make sure it would fit, cleared out a space for it and went back out the next day after work through rush hour traffic to buy it. They don’t stock their most popular item but they’ll ship it to me for another $ 75.00. They acted like they’d be doing ME a favor. Not very happy I left without buying a desk. Thinking that perhaps it was just the Walnut Creek store that did not value their customers and really wanting the desk I decided to check their other stores on line. I went to their sight which states that if you sign up for their emails you will get 10% off. So I order the desk agreeing to trot out to a warehouse in Tracy to pick it up. I fill out everything to place the order (the 10% off showing) but when I go to finish and pay no discount appears. I use their live chat to be told it does not apply to furniture. ARE YOU A NOT A FURNITURE STORE ?
I may not be their best customer but I have purchased a couch there before (a magnet for lint and little feathers keep popping out of the damn thing and some over priced dishes)
Now not only do I receive 3 emails a day from them but a whole slew of junk mail that I have to keep throwing into spam because evidently they’ve shared my email.
I have since found a nicer desk which I purchased at West Elm who because they don’t have it in stock and have to ship it OFFERED without having to ask a 15% discount. I’ll just do all my shopping with them the next time.

I Love this place…
Don’t really shop here much due to the prices but they have there really good sales a couple of times out the year. The store’s very clean all the associates speak and are very helpful when needed.

This review is for Sales Associate — Ashley S. Thank you for helping me find the white C&B cereal bowls. You were friendly, efficient and provided excellent customer service. Much appreciated. Thank you.

Consistantly wonderful merchandise. Quality and style!

Amazing customer service. The staff will go out of their way to find what you need either in the store or at another retailer. Plus the quality of their product is superior. The dishes I got at Macy’s pretty much broke right away. Their everyday china is attractive looking & durable! My go-​to store for most dining or kitchen items

I remember when I first walked into a Crate and Barrel. My eyes got big, look at all the beautiful wares & furniture!
Really decent prices on glassware, some furniture can be pricey but it’s quality stuff so you know it’ll last you forever if properly taken care of.
It feels like an elegant IKEA. Fun to browse.

Don’t order online for store pick up. They had no one in line, and yet it still took almost a half hour for them to bring me my item. An ice cube tray. The staff is pretty clueless.

Love this store. I normally go during the holidays and have picked up several nice pieces of furniture that have lasted. Thanks.

C&B do have some really nicely designed stuff, but don’t seem to care about sustainability…
I asked a girl at the checkout if she knew what their policy was:
Her, with bright smile: Oh, everything sourced in the US is from sustainable suppliers
Me: That’s great! And if it’s from Thailand or Indonesia?
Her: We comply with whatever the local regulations are… so who knows?
Me: So it could come from virgin rainforest?
Her, with brighter smile: Yeah, probably clear-​cut too
I will be boycotting Crate & Barrel till they post clearly 1) that all their products are sustainably produced. Please join me!

Standard Crate & Barrel. Located conveniently next to free parking garage. I can’t find a reason to deduct a star.

Customer service and product are not the issue. I just have a problem with their policy on furniture. I purchased an outdoor dining table in July, been sitting in my garage since the yard isn’t done. Table just went on sale/​clearance and they won’t honor the price, nor will they let me return the brand new table; I would have been happy with just half of the difference, but knowing I paid $ 150 more 5 weeks ago hurts a little. We spend quite a bit with this company and was planning to head back this weekend to purchase a sofa set from Doug Aitken, who is extremely helpful (by the way), but now have decided not to.

One of my favorite stores for home décor and goods. Displays are always set up in a way the customer can visibly see the name and price of the products. I’m usually not approached however by employees when I browse or have browsed at this location currently. Might be the way I was dressed/​looked too young to buy something from the store? I went with my Dad and Sister and a couple of her friends — we ended up buying something for my Mom. I only remember being asked if we needed any assistance whenever I was around my Dad.

Boy, do I LOVE my Crate & Barrell.
Upper-​scale, quality items– at some quite reasonable prices… definitely a winner in my book.
The atmosphere of the store is immaculately bright, beautiful, and extremely well organized. I also always find the staff to be exceptionally friendly and accommodating.
I have found a handful of great kitchen/​dinnerware items for our house, at an exceptionally pocket friendly price.
I also enjoy the parking garage being just next door. May take a while to find a space on a busy day, however, its still quite convenient.
I just love what this Barrel contains, and I always greatly anticipate my next visit :)

This is a solid location and the employees inside especially downstairs were extremely helpful with helping my wife and I find last minute Thanksgiving items. I’ve been to this store several times over the past few years and between things for the kitchen, dining room, and furniture we’ve never had a bad experience. If your taste is more modern they have a CB2 on 4^th ST in Berkeley and in the city.

I’m very surprised that there are not worse reviews for the customer service on the second floor. My husband and I came here already knowing the exact pieces of furniture that we wanted. I’m not sure if the salespeople were just tired or what, but there were three salespeople standing around and not speaking to any customers at all. At first I thought it was personal since my husband and I don’t usually get gussied up to go shopping, but these people did not approach one single customer.
We had such a bad experience that we just sat on the couch and chair we wanted in order to make sure they were comfortable and went back home to purchase these items on the website. We didn’t want to chance giving one of these «sales» people a large commission that was not deserved.
I’ll be going to the Crate and Barrel in the city from now on. They’ve always been helpful regardless of the way I dress (down to showing us samples of swatches and going into detail about easy cleanup materials). I will not make the mistake of coming back to Walnut Creek.

This is a pretty friendly Crate and Barrel.
I often find a lot of team members at stores who do everything in their power to avoid customer contact. But not here! Team members are friendly, engaging, and are pretty helpful. I’ve been here many times for registries or small gifts for friends and family and I have always enjoyed my experience.
I don’t know how they do it but they manage to keep it always clean!

Nice store, great service. Returned something I didn’t love that I was given as a gift, and got a very useful grill basket. Service was pleasant and the exchange was no problem. I’d go back for the service and, of course, with my couch, plates, glasses, console table, towels, partyware, and other things from Crate and Barrel, I obviously like their products!

I love, love, love Crate & Barrel
I’m one of those people who gets totally sucked into fun colored dishes, glasses, kitchen gadgets & whatnot & this is my kid-​in-​a-​candy-​store
(well…at least 1 of them)
Want a fun, lighted cranberry branch thingy for the holidays? They got it.
Want some fun heart accessories to go w/​the Valentine’s Day theme? They got it.
Want some fun, cabana-​colored striped martini glasses? They got it
Want that awesome new garlic press? They got it
My cabinets are bursting… with love!

I love this store, let me count the ways…
1. Quality products without the high price tag
2. Great layout
3. Super friendly employees
4. Décor galore
5. There’s more but I can’t think of it at the moment
I’d only been coming into this store and Crate & Barrel for that matter for only about a year and have been impressed thoroughly each time. Of the many times I’ve been here I’ve picked up a great cedar bath mat, silverware, appetizer plates/​utensils, decorative elements, the list goes on.
Is it crazy that sometimes I buy things I don’t need? I think a little.
For the record I’m not a hoarder ok?! Glad we got that out of the way!